421 Customer Interaction jobs in Dubai

Al-Futtaim Automotive is the largest distributor of automotive products in the Emirates and a leader in the UAE automobile industry. We represent brands such as Toyota, Lexus, Honda, Jeep, Dodge, Chrysler, and Volvo, which are among the most popular on the roads. We also hold exclusive franchises for top automotive brands and products including Hino, Toyo & Maxxis tyres, GS & Panasonic batteries, Hertz Rent-a-car, and FAMCO heavy machinery.

We are seeking enthusiastic Customer Relations Executives to join our Dubai team, reporting to the Call Centre Manager. The department promotes customer service excellence, maintains close liaison with all departments, monitors competitor services, and aims to enhance customer loyalty and service quality across the company.

Job Purpose: To support Al Futtaim Motors customers and the customer relations team by handling initial customer complaints via call, walk-in, email, fax, etc., and ensuring swift resolution in collaboration with case managers.

Qualifications & Experience:

• High school diploma or equivalent; basic automotive technical understanding.
• 2-3 years relevant experience in customer service, preferably in automotive, banking, finance, or technical roles.

Skills & Competencies:

• Fluent in English and at least one other language (Arabic, Urdu, Hindi, Tagalog, Farsi, etc.).
• Technical automotive knowledge, negotiation, and influencing skills.
• Calm demeanor, conflict resolution skills, ability to work under pressure, attention to detail, and effective follow-up skills.

About The Company: Established in the 1930s, Al-Futtaim Group has grown from a trading enterprise into a major regional conglomerate with over 40 companies across the Gulf, Bahrain, Kuwait, Qatar, Oman, and Egypt. The Group emphasizes innovation, customer service, social responsibility, and operational autonomy to maintain its competitive edge.

Snagging Masters was established to help tenants and buyers make better-informed decisions regarding their potential real estate properties. By conducting technical scans of real estate properties, Snagging Masters identifies potential issues to ensure transparent real estate transactions. Our goal is to achieve higher quality snagging reports that cover every little issue, helping our clients make sound investment decisions.

This is a full-time on-site role for a Customer Relations Officer, located in Dubai, United Arab Emirates. The Customer Relations Officer will be responsible for managing customer support, enhancing client relations, ensuring customer satisfaction, and analyzing customer feedback to improve services. Day-to-day tasks include handling customer inquiries, resolving complaints, and providing updates on property scan results.

• Strong Interpersonal Skills and Client Relations experience
• Proven Customer Support and Customer Satisfaction skills
• Analytical Skills for assessing customer needs and feedback
• Excellent verbal and written communication skills
• Ability to work on-site in Dubai, United Arab Emirates
• Bachelor's degree in Business, Communications, or related field is a plus
• Experience in the real estate industry is advantageous

• Full-time

• Dubai, United Arab Emirates

• Entry level

The Role

Position Title: Customer Relations Executive | Employment Type: Full Time | Salary: up to 7K AED all-inclusive depending on experience and qualifications | Job Location: Dubai, UAE

About the Client: A market leading luxury Real Estate team in Dubai

• Handling all incoming and outgoing calls professionally, including client inquiries, suppliers, agents, etc.
• Managing the Manager's calendar, coordinating meetings, and ensuring all stakeholders are informed and aligned.
• Maintaining call logs, meeting notes, and timely follow-ups using the CRM system.
• Serving as the primary liaison between management, clients, and partners, ensuring smooth and clear communication.

• 40 years and below
• Highschool diploma or Bachelor's degree in business administration, Finance, Economics, or a related field.
• Minimum of 2 years' experience in Customer Service in real estate or related industry
• Strong understanding of real estate properties, with a passion for luxury properties is a plus

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

The Role

We are seeking a polished and proactive Guest Relations Executive to join our team. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism. As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services to new and existing clients clearly and accurately.
• Maintain accurate and up-to-date client records and interaction logs.
• Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold company policies and maintain strict confidentiality in all client dealings.

• Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
• Bachelor's degree (preferred).
• Excellent verbal and written communication skills in English and Russian preferred.
• Professional appearance and strong interpersonal skills.
• Discreet, reliable, and customer-focused attitude.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
• Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.

Monday to Saturday | 9:00 AM – 6:00 PM

Since 2004, HBS is a specialist in Real Estate, Investment, Business Consulting and Company Incorporation in the UAE. We advise a predominantly international clientele in the real estate investments and business setup in Dubai and the UAE. Composed of an experienced, multilingual team, we offer advise and professional support in the areas of real estate, investment, and service enterprises and entrepreneurs.

The mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that lead to these contacts, and drive positive change and resolution for Amazon customers, Customer Service, and the overall business. ECR serves as a bridge between CS and other groups within our company.

As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

1. Respond to enquiries from corporate executives, government authorities, and resolve contacts received through any channel;
2. Provide advice to CS floor staff regarding escalated contacts;
3. Communicate effectively and professionally with other departments in researching complaints and acting as a CS resource;
4. Provide detailed root cause analysis for customer advocacy to top-level executives;
5. Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate to CS management and relevant departments;
6. Submit contact coaching forms, news articles, and blurbs to keep CS updated on Amazon policies and emerging issues;
7. Participate in and contribute to Kaizen events;
8. Suggest research and compile Voice of the Customer proposals to improve customer experience;
9. Report on projects, initiatives, and processes under your care;
10. Act as an ambassador for CS when referring or redirecting inappropriate work requests from other teams;
11. Address customer issues by helping the customer, identifying root causes of experience failures, and presenting findings and recommendations to relevant teams to improve processes or technology.

Qualifications

• A relentless obsession for the customer
• Excellent English communication skills (verbal and written)
• Prior experience in Customer Service
• Flexibility in work hours based on scheduling needs and customer demands
• Strong customer handling and conflict resolution skills with a focus on quality
• Ability to work independently, self-motivated, and adaptable to change
• Good judgment and discretion
• Excellent decision-making skills to manage customer and business needs
• Goal-oriented, target-driven, with the ability to see the bigger picture and manage ambiguity
• UAE national with family book

Preferred Qualifications/Experience

• 12 years of customer service experience
• Experience with Microsoft Office (Outlook, Word, Excel)
• Strong English and Arabic communication skills (written and verbal)
• Self-disciplined, quick learner, diligent, proactive

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit (link) for more information. If your country/region isn't listed, please contact your Recruiting Partner.

Required Experience:

Unclear Seniority

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.

• Provide service through toll-free email, live chat, and social media channels
• Conduct outbound surveys to assess Sales and After Sales satisfaction
• Generate sales leads through customer interactions
• Register customer details and complaints for follow-up and resolution
• Schedule and coordinate service appointments with the Service Department
• Apply training to enhance communication and presentation skills
• Handle inbound and outbound interactions using Genesys Contact Center System
• Save and qualify customer profiles and calls in the Genesys system
• Access service history and status via Oracle Application to inform customers

• 6 months to 1 year of customer service experience (preferred)
• Diploma graduate or equivalent (preferred)
• Dual language ability (preferred)
• Fluent in English (spoken and written)
• Strong negotiation and communication skills
• Effective listening abilities
• Familiarity with Microsoft Office and general keyboard/computer usage
• Sales and customer service communication proficiency
• Friendly and courteous phone demeanor
• Punctual and efficient; able to prioritize tasks
• Willingness to work rotating shifts per company policy

• Visa
• Medical Insurance
• Annual Leave
• Company T&Cs Apply

Job Title: Customer Support & Experience Architect
Location: Dubai, UAE

Design and implement AI-driven customer experience solutions. Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows.

• Architect AI workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows
• Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view
• AI to Human Escalation: Create seamless escalation flows from AI to human support
• KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support

• Experience: 4+ years in CX, Support Ops, or Solution Design
• AI Expertise: Proven experience building or leading AI-assisted support systems
• Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier
• Startup Environment: Ability to thrive in high-growth startup environments
• UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
• Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries

Remote Work: This is a fully remote role, but candidates in or near the UAE time zone are preferred