400 Customer Interaction jobs in Dubai

• To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
• Improve on service levels at the branches. Take ownership of customer complaint until final resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial.
• Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Duties and responsibilities:

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• To refer all commercial / corporate (NON Retail) Customers (borrowing / NON Borrowing) sales to the relevant segment / Department.

Qualifications

• Degree/diploma in Commerce or equivalent would be preferred.

Experience and skills:

• 2-3 years banking experience or experience in any other service industry.
• Thorough knowledge of products, services policies and processes of retail banking dept.
• Problem Solving skills, Communication skills, Ability to work under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service and Sales
• IndustriesBanking

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Ras al-Khaimah, United Arab Emirates 3 weeks ago

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Ras al-Khaimah, United Arab Emirates 1 day ago

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 3 days ago

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Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates 1 month ago

Ras al-Khaimah, United Arab Emirates 1 week ago

Ras al-Khaimah, United Arab Emirates 1 month ago

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We are looking for a skilled and Arabic-speaking Tele Customer Relations Executive to join our team. In this role, you will be responsible for making outbound calls to customers using provided data. Your primary objective is to engage with customers, address inquiries, gather feedback, and ensure a positive customer experience. Fluency in Arabic and excellent communication skills are essential for this role.

Responsibilities:

• Initiate outbound calls to customers based on provided data with the aim of addressing queries, conducting surveys, or following up on previous interactions.
• Thoroughly review and analyze provided customer data before each call to understand the customer's history, preferences, and any relevant information.
• Provide exceptional customer service to Arabic-speaking clients through phone calls.
• Address customer inquiries, resolve issues, and provide product/service information.
• Build and maintain positive relationships with customers by ensuring their needs are met promptly and professionally.
• Investigate and resolve customer complaints through different channels, issues, and concerns with efficiently.
• Maintain a deep understanding of our products or services to accurately address customer queries and provide relevant information.
• Record relevant information during customer interactions, update customer profiles, and maintain accurate documentation.
• Gather customer feedback during calls to identify areas for improvement and report insights to the management team.

Qualifications:

• Fluency in Arabic and English (spoken and written).
• Previous experience in telephonic customer service or a related role.
• Excellent verbal communication skills and a professional phone manner.
• Basic computer skills, including familiarity with CRM software.

Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

• Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

• Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

• Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

• Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

• Maintain accurate client records and activity tracking within the CRM platform.

• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

• 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

• Language skills: Turkish and English (Advanced).

• Proven success managing mid-tier or high-volume client segments with a focus on client retention.

• Strong understanding of financial systems or digital payments.

• Excellent communication, relationship-building, and organizational skills.

• Experience working cross-functionally with internal teams.

• Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC

• Develops and promotes high standard of customer care service and increases staff awareness to exceed patient’s expectations.
• Implements customer service activities that contribute to exceeding patients expectations.
• Handles and resolves patient complaints and rewards for patient compliments.
• Develops, maintains and monitors Customer Compliment and Complaint Management Process System.
• Facilitates solutions to patient problems directly or through other department/parties which may include reassignment of customer relations staff accordingly.
• Implements continuous quality improvement activities.
• Determines customer service requirements by maintaining contact with patients; visiting operational environments within the hospital; conducting surveys; benchmarking best practices; analyzing information and applications.
• Ensures employees are highly trained in quality improvement and understand their contributions towards total exceeding in patients satisfaction.
• Executes discipline at all levels to deliver continuous service improvement. Collaborates with Human Resources in recruitment procedures for the Customer Care staff.
• Implements and monitors the staff appreciation program.
• Implements and monitors the employee suggestion program.
• Manages all socially related work of patients when required, in collaboration with the social work department when appropriate.
• Takes corrective action in situations requiring mediation which may include interpretation and administration of hospital policy and work rules relating to customer care services.
• Mediates and problem solves for inter-/intra-departmental issues. Facilitates interdepartmental communication, negotiation and decision-making.
• Documents and communicates relevant information, actions and decisions to the Hospital Administrator.
• Ensures all relevant reports are submitted by the due date.
• Collaborates with clinical and support staff to deliver high quality customer service care on a 24-hour basis.
• Maintains visibility with hospital staff by conducting daily rounds.
• Ensures compliance with the JCI & ISO requirements amongst staff.
• Ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
• Demonstrates ability to see the big picture in terms of the strategic operational plan and ability to monitor and direct processes to fulfill such plans.
• Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
• Develops and promotes a fair administrative environment which is unbiased and apolitical.
• Serves on administrative and other hospital committees as requested.
• Demonstration of and adherence to the standards of OSHMS pertinent to employee health and safety.
• Supports good communication between professionals.
• Recommends space, equipment, staffing, and other resources needed by the department or service and has a process in place to respond to shortages.
• Recommends criteria for selecting the department's or service’s professional staff and chooses or recommends individuals who meet those criteria.
• Reviews the staffing plan of the department quarterly to ensure the staffing levels related to the workload do not compromise quality & patient safety.
• Provides orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned.
• Identifies, in writing, the services to be provided by the department, and integrates or coordinates those services with the services of other departments.
• Improves quality and patient safety by participating in hospital wide improvement priorities and in monitoring and improving patient care specific to the department/service.
• Engages staff in improvement activities that reflect the hospital wide priorities and address the clinical or nonclinical activities specific to the department/service.
• Shares accountability for the review, selection, and monitoring of nonclinical contracts.
• Promotes a culture of safety in the department and across the hospital.

• Three years Bachelor’s Degree preferably in commerce or administration or Medical required.
• An MBA / MSc HM is preferred.
• Two years or more in a hospitality position with demonstrated management and administrative skills.
• Outstanding leadership, communication, interpersonal and customer service skills.
• Dynamic public speaker and comfortable when interacting in both one-on-one and group settings.
• Ability to review procedures and implement new models of service delivery to satisfy client and organizational requirements.
• Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
• Possess a “can do” and flexible approach.
• Ability to demonstrate highly developed communication and organizational skills at all levels.
• Ability to provide compassionate care that is respectful to patients’ preferences.
• Knowledge of computer skills including Microsoft Word and Excel.
• Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.

• Contract Management
• Financial & Reporting
• Documentation & Compliance
• Customer Experience
• Innovati on & Process Improvement.
  
  

• Strategic Thinking
• Customer Relationship Focus
• Excellent Communication Skills
• Results-Driven Approach
• High Integrity and Ethical Standards
• Decision Making & Accountability
• Strong Organizational Skills.
  
  

• Minimum 4+ years of experience in a leasing / property management role.
• UAE real estate market experience is essential
  
  

• Deep understanding of UAE real estate leasing practices, local laws, and market trends.
• Exceptional communication skills.
• Financial understanding of budgeting, reporting, and data analysis.
• Proficiency in Microsoft Office and property management software (e.g., Yardi).
  
  

Position: Marketing cum Customer Relations with Photography Skills

Location: Dubai, Marina Walk

Company: Rock Cuisine / Rock Pot Restaurant

About Us:

Rock Cuisine / Rock Pot Restaurant is a dynamic and innovative restaurant company committed to delivering high-quality services to our valued customers. We pride ourselves on our customer-centric approach and strive to build lasting relationships with our clients.

Job Description:

We are seeking a talented and enthusiastic individual to join our team as a Marketing cum Customer Relations professional with photography skills. In this role, you will be responsible for developing and implementing marketing strategies to promote our products/services and enhance brand awareness. Additionally, your photography skills will be utilized to create visually appealing content for marketing materials and social media platforms.

Responsibilities:

• Develop and execute marketing campaigns to promote Rock Cuisine / Rock Pot Restaurant products/services
• Conduct market research to identify new opportunities and trends
• Create compelling content for marketing materials, including website content, social media posts, and promotional materials, utilizing your photography skills
• Manage social media accounts and engage with followers to build brand awareness and drive engagement
• Coordinate with internal teams to ensure timely delivery of marketing materials and campaigns
• Build and maintain strong relationships with customers, addressing their inquiries and concerns in a timely and professional manner
• Gather customer feedback and insights to inform marketing strategies and improve customer experience
• Monitor and analyze marketing performance metrics to measure the effectiveness of campaigns

Requirements:

• Bachelor's degree in Marketing, Business Administration, or related field
• Proven experience in marketing and customer relations roles
• Proficiency in photography with a strong portfolio demonstrating your skills
• Strong written and verbal communication skills
• Excellent interpersonal skills with the ability to build rapport with customers and colleagues
• Creative thinking and problem-solving abilities
• Proficiency in social media platforms and digital marketing tools
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Competitive salary package
• Opportunities for career growth and development
• Friendly and supportive work environment

We are seeking a dynamic and results-driven Junior Key Account Manager to join our team. As a key member of our sales team, you will play a pivotal role in building and maintaining strong relationships with our valued clients.

This is an excellent opportunity for a motivated and customer-focused individual to grow their career in a fast-paced environment. You will have the chance to work closely with cross-functional teams to ensure seamless service delivery that aligns with business goals.

In this role, you will be responsible for understanding client needs and ensuring that our services meet their expectations. You will also be expected to analyze market trends and customer data to improve service offerings, identify growth opportunities within existing accounts, and resolve client issues promptly and efficiently.

To succeed in this role, you will need to possess excellent communication skills, a strong analytical mindset, and a passion for fostering client relationships. If you are a driven and customer-oriented individual looking for a challenging role, we encourage you to apply.

• Manage and maintain long-term relationships with assigned key accounts effectively.
• Conduct regular client meetings to communicate updates and gather feedback.
• Develop and implement strategic account plans to meet customer needs.
• Serve as the primary point of contact between the client and the company.
• Analyze market trends and customer data to improve service offerings.
• Coordinate with internal teams to ensure customer satisfaction and timely delivery.
• Identify growth opportunities within existing accounts to increase revenue.
• Prepare and present detailed account reports to management and stakeholders.
• Resolve client issues and complaints promptly and efficiently.
• Monitor account performance metrics to ensure client expectations are met.
• Collaborate with sales teams to explore upselling and cross-selling opportunities.

• Bachelor s degree in Business Administration, Marketing, or a related field.
• Minimum of 1-2 years experience in a customer-facing or account management role.
• Excellent communication and interpersonal skills to engage with clients effectively.
• Strong analytical skills with the ability to interpret data and trends.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software for efficient operations.
• Demonstrated problem-solving skills with a customer-oriented attitude.

We are seeking a highly skilled and organized professional to join our team as a Customer Relations Manager in Building & Facilities Management Operations.

This role will be responsible for ensuring a smooth experience for residents and homeowners, handling queries, complaints, and service requests efficiently, and maintaining CRM logs, tracking ticket resolutions, and following up on escalations.

The ideal candidate will have a Bachelor's degree or equivalent experience in Customer Relations, Facilities, or Property Management, with 2-4 years of experience in real estate customer service, preferably during handover or FM operations.

Excellent communication skills, both written and verbal, are essential, along with proficiency in MS Office, property CRM software, and ticketing systems.

• Key Responsibilities:
• Handover Coordination: Assist in organizing and executing unit handovers to residents, maintain updated handover schedules and appointment logs, ensure proper documentation, snag resolution, and key collection.
• Resident Engagement & Support: Act as the primary point of contact for residents post-handover, handle resident queries, complaints, and service requests efficiently, maintain CRM logs, track ticket resolutions, and follow up on escalations.
• Facilities Management Liaison: Coordinate with internal FM teams and third-party vendors for timely maintenance and issue resolution, monitor cleanliness, security, and upkeep of common areas, assist in inspections and report any operational issues promptly.
• Administrative Tasks: Maintain updated resident records and move-in/move-out data, generate daily/weekly reports on resident issues, resolutions, and FM performance, manage notices, circulars, and communication updates to residents.

• Bachelor's degree or equivalent experience in Customer Relations, Facilities, or Property Management.
• 2-4 years of experience in real estate customer service, preferably during handover or FM operations.
• Excellent communication (English) skills.
• Proficient with MS Office, property CRM software, and ticketing systems.
• Organized, proactive, and capable of handling multiple tasks in a fast-paced environment.

This is an excellent opportunity to join a collaborative team where your role directly impacts community satisfaction and operational excellence. You will have the chance to shape memorable move-ins and lasting impressions, while working in a dynamic and supportive environment.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Customer Relations Executive within the CRM team at AFRE plays a pivotal role covering efficient lease processes and legal compliance. Responsible for all contractual documentation and processes related to property transactions. This includes the full use of Yardi workflow, drafting, reviewing, and maintaining agreements with clients, vendors, and partners, ensuring compliance with legal and regulatory requirements.

What you will do:

• Contract Management
• Documentation & Compliance
• Customer Experience
• Innovati on & Process Improvement.

Required skills to be successful:

• Strategic Thinking
• Customer Relationship Focus
• High Integrity and Ethical Standards
• Decision Making & Accountability
• Strong Organizational Skills.

What Equips you for the role:

• Minimum 4+ years of experience in a leasing / property management role.

Job-Specific Skills:

• Deep understanding of UAE real estate leasing practices, local laws, and market trends.
• Exceptional communication skills.
• Financial understanding of budgeting, reporting, and data analysis.
• Proficiency in Microsoft Office and property management software (e.g., Yardi).

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.