327 Customer Interaction jobs in Dubai

• Develops and promotes high standard of customer care service and increases staff awareness to exceed patient’s expectations.
• Implements customer service activities that contribute to exceeding patients expectations.
• Handles and resolves patient complaints and rewards for patient compliments.
• Develops, maintains and monitors Customer Compliment and Complaint Management Process System.
• Facilitates solutions to patient problems directly or through other department/parties which may include reassignment of customer relations staff accordingly.
• Implements continuous quality improvement activities.
• Determines customer service requirements by maintaining contact with patients; visiting operational environments within the hospital; conducting surveys; benchmarking best practices; analyzing information and applications.
• Ensures employees are highly trained in quality improvement and understand their contributions towards total exceeding in patients satisfaction.
• Executes discipline at all levels to deliver continuous service improvement. Collaborates with Human Resources in recruitment procedures for the Customer Care staff.
• Implements and monitors the staff appreciation program.
• Implements and monitors the employee suggestion program.
• Manages all socially related work of patients when required, in collaboration with the social work department when appropriate.
• Takes corrective action in situations requiring mediation which may include interpretation and administration of hospital policy and work rules relating to customer care services.
• Mediates and problem solves for inter-/intra-departmental issues. Facilitates interdepartmental communication, negotiation and decision-making.
• Documents and communicates relevant information, actions and decisions to the Hospital Administrator.
• Ensures all relevant reports are submitted by the due date.
• Collaborates with clinical and support staff to deliver high quality customer service care on a 24-hour basis.
• Maintains visibility with hospital staff by conducting daily rounds.
• Ensures compliance with the JCI & ISO requirements amongst staff.
• Ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.
• Demonstrates ability to see the big picture in terms of the strategic operational plan and ability to monitor and direct processes to fulfill such plans.
• Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
• Develops and promotes a fair administrative environment which is unbiased and apolitical.
• Serves on administrative and other hospital committees as requested.
• Demonstration of and adherence to the standards of OSHMS pertinent to employee health and safety.
• Supports good communication between professionals.
• Recommends space, equipment, staffing, and other resources needed by the department or service and has a process in place to respond to shortages.
• Recommends criteria for selecting the department's or service’s professional staff and chooses or recommends individuals who meet those criteria.
• Reviews the staffing plan of the department quarterly to ensure the staffing levels related to the workload do not compromise quality & patient safety.
• Provides orientation and training for all staff of the duties and responsibilities for the department or service to which they are assigned.
• Identifies, in writing, the services to be provided by the department, and integrates or coordinates those services with the services of other departments.
• Improves quality and patient safety by participating in hospital wide improvement priorities and in monitoring and improving patient care specific to the department/service.
• Engages staff in improvement activities that reflect the hospital wide priorities and address the clinical or nonclinical activities specific to the department/service.
• Shares accountability for the review, selection, and monitoring of nonclinical contracts.
• Promotes a culture of safety in the department and across the hospital.

• Three years Bachelor’s Degree preferably in commerce or administration or Medical required.
• An MBA / MSc HM is preferred.
• Two years or more in a hospitality position with demonstrated management and administrative skills.
• Outstanding leadership, communication, interpersonal and customer service skills.
• Dynamic public speaker and comfortable when interacting in both one-on-one and group settings.
• Ability to review procedures and implement new models of service delivery to satisfy client and organizational requirements.
• Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
• Possess a “can do” and flexible approach.
• Ability to demonstrate highly developed communication and organizational skills at all levels.
• Ability to provide compassionate care that is respectful to patients’ preferences.
• Knowledge of computer skills including Microsoft Word and Excel.
• Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.

We are looking for a skilled and Arabic-speaking Tele Customer Relations Executive to join our team. In this role, you will be responsible for making outbound calls to customers using provided data. Your primary objective is to engage with customers, address inquiries, gather feedback, and ensure a positive customer experience. Fluency in Arabic and excellent communication skills are essential for this role.

Responsibilities:

• Initiate outbound calls to customers based on provided data with the aim of addressing queries, conducting surveys, or following up on previous interactions.
• Thoroughly review and analyze provided customer data before each call to understand the customer's history, preferences, and any relevant information.
• Provide exceptional customer service to Arabic-speaking clients through phone calls.
• Address customer inquiries, resolve issues, and provide product/service information.
• Build and maintain positive relationships with customers by ensuring their needs are met promptly and professionally.
• Investigate and resolve customer complaints through different channels, issues, and concerns with efficiently.
• Maintain a deep understanding of our products or services to accurately address customer queries and provide relevant information.
• Record relevant information during customer interactions, update customer profiles, and maintain accurate documentation.
• Gather customer feedback during calls to identify areas for improvement and report insights to the management team.

Qualifications:

• Fluency in Arabic and English (spoken and written).
• Previous experience in telephonic customer service or a related role.
• Excellent verbal communication skills and a professional phone manner.
• Basic computer skills, including familiarity with CRM software.

Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

• Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

• Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

• Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

• Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

• Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

• Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

• Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

• Maintain accurate client records and activity tracking within the CRM platform.

• Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

• 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

• Language skills: Turkish and English (Advanced).

• Proven success managing mid-tier or high-volume client segments with a focus on client retention.

• Strong understanding of financial systems or digital payments.

• Excellent communication, relationship-building, and organizational skills.

• Experience working cross-functionally with internal teams.

• Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC

Customer Relations Associate - Turkish Market, Dubai

We are seeking a motivated and customer-focused Customer Relations Associate to manage and grow relationships with our Turkish-speaking client segment. In this role, you will play a key part in strengthening client satisfaction, maintaining account health, resolving operational and compliance issues efficiently, and supporting scalable engagement across a high-volume customer base. You will collaborate across departments to deliver an excellent client experience and support business success.

1. Oversee and manage relationships with mid-tier clients, ensuring a high level of engagement and satisfaction.

2. Proactively identify business opportunities within your client portfolio by strengthening relationships and supporting product education.

3. Act as the primary point of contact for Turkish-speaking business clients, supporting their operational and financial needs.

4. Join internal operations and commercial calls when needed to represent client needs and ensure alignment across departments.

5. Proactively identify recurring problems and implement scalable, one-to-many solutions to enhance efficiency and prevent churn.

6. Support the development and implementation of new processes and pilot initiatives contributing to a growing and evolving team.

7. Serve as the client advocate by solving issues quickly through close cooperation with internal teams including Customer Care, KYC, Payments, Risk, and Compliance.

8. Maintain accurate client records and activity tracking within the CRM platform.

9. Monitor market trends and client feedback to anticipate needs and contribute to continuous service improvement.

1. 3 years of experience in customer relations, account management, or sales, preferably in fintech, financial services, or e-commerce.

2. Language skills: Turkish and English (Advanced).

3. Proven success managing mid-tier or high-volume client segments with a focus on client retention.

4. Strong understanding of financial systems or digital payments.

5. Excellent communication, relationship-building, and organizational skills.

6. Experience working cross-functionally with internal teams.

7. Proficiency with CRM platforms (e.g., Salesforce) and comfort working in dynamic, high-paced environments.

Required Experience: IC

Position: Marketing cum Customer Relations with Photography Skills

Location: Dubai, Marina Walk

Company: Rock Cuisine / Rock Pot Restaurant

About Us:

Rock Cuisine / Rock Pot Restaurant is a dynamic and innovative restaurant company committed to delivering high-quality services to our valued customers. We pride ourselves on our customer-centric approach and strive to build lasting relationships with our clients.

Job Description:

We are seeking a talented and enthusiastic individual to join our team as a Marketing cum Customer Relations professional with photography skills. In this role, you will be responsible for developing and implementing marketing strategies to promote our products/services and enhance brand awareness. Additionally, your photography skills will be utilized to create visually appealing content for marketing materials and social media platforms.

Responsibilities:

• Develop and execute marketing campaigns to promote Rock Cuisine / Rock Pot Restaurant products/services
• Conduct market research to identify new opportunities and trends
• Create compelling content for marketing materials, including website content, social media posts, and promotional materials, utilizing your photography skills
• Manage social media accounts and engage with followers to build brand awareness and drive engagement
• Coordinate with internal teams to ensure timely delivery of marketing materials and campaigns
• Build and maintain strong relationships with customers, addressing their inquiries and concerns in a timely and professional manner
• Gather customer feedback and insights to inform marketing strategies and improve customer experience
• Monitor and analyze marketing performance metrics to measure the effectiveness of campaigns

Requirements:

• Bachelor's degree in Marketing, Business Administration, or related field
• Proven experience in marketing and customer relations roles
• Proficiency in photography with a strong portfolio demonstrating your skills
• Strong written and verbal communication skills
• Excellent interpersonal skills with the ability to build rapport with customers and colleagues
• Creative thinking and problem-solving abilities
• Proficiency in social media platforms and digital marketing tools
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Competitive salary package
• Opportunities for career growth and development
• Friendly and supportive work environment

Customer Relations & Success Specialist - Michelin Guide

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KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers, including distributing work instructions and monitoring the performance of Service Providers, as well as operational costs.
• Ensure the respect of contractual commitments.
• Implement performance monitoring for service providers and develop action plans to improve their performance.
• Enforce qualification/disqualification procedures for Service Providers in your area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations according to needs.
• Monitor operational KPIs and work to improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, ensuring compliance and implementing necessary professional development changes.
• Analyze indicator reports for establishing variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract management and execution

• Monitor implementation of contracts in his/her area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Guarantee the respect of contractual commitments.
• Implement in your area the performance monitoring of service providers and provide action plans to improve their performance.
• Enforce the qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Contribute to settling litigation.
• Report on operations as needed.
• Follow operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Guarantee the implementation of tire ordering/reception processes within your perimeter.
• Guarantee the implementation of derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Utilize expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly and ensure compliance with work methods, making necessary adjustments for professional development.
• Analyze indicator reports to establish variable remuneration criteria.
• Propose quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

Location: Dubai

Posted: 2 days ago

Requisition ID: R-

• Kommunizieren Sie Erwartungen und Ziele durch regelmäßiges Feedback und adressieren Schwachpunkte.
• Wägen Sie bei der Definition von Erwartungen und der Zuweisung von Aufgaben Arbeitslast, Pflichten und Prioritäten ab.
• Maximieren Sie die Leistungen durch das Festlegen von Zielen für Einzelne und Gruppen.
• Entwickeln Sie Karrierepläne und Lernmöglichkeiten für Mitarbeiter.
• Coachen Sie in verschiedenen Bereichen und erkennen Sie Schulungs- und Entwicklungsbedarf.
• Passen Sie sich an unterschiedliche Arbeitsstile, Persönlichkeiten und kulturelle Hintergründe an.
• Delegieren Sie Entscheidungsbefugnisse entsprechend den Aufgaben und machen Mitarbeiter für Verpflichtungen verantwortlich.
• Unterstützen Sie selbstständiges Handeln und begleiten Sie Mitarbeiter dabei.
• Delegieren Sie Verantwortung an Mitarbeiter mit entsprechenden Fähigkeiten, ohne Mikromanagement zu betreiben.

• Überwachen Sie die Implementierung von Kundenverträgen, z.B. Arbeitsanweisungen, Service-Provider-Leistungen, Kostenkontrolle.
• Garantieren Sie die Einhaltung vertraglicher Vereinbarungen.
• Entwickeln und managen Sie Ihr Team und sorgen Sie für die Einhaltung von Sicherheitsregeln.

• Unterstützen Sie geschäftliche Veränderungen.
• Vermitteln Sie Ideen und Lösungen, um Widerstand, Beschwerden und Frustration zu vermeiden.
• Pflegen Sie positive Beziehungen zu Partnern, um gemeinsame Interessen zu fördern.
• Schaffen Sie Werte durch gemeinsame Interessen und erzielen Sie Ergebnisse, von denen beide Seiten profitieren.

• Optimieren Sie die Betriebskosten.
• Beteiligen Sie sich an der Abwicklung von Rechtsstreitigkeiten.
• Verfassen Sie Berichte entsprechend den Anforderungen.
• Verfolgen Sie operative KPIs und verbessern Sie die Teamleistung.

• Arbeiten Sie mit Vertriebsstrategie- und Planungspartnern zusammen, um Prognosegenauigkeit und Chancenmaximierung zu gewährleisten.
• Koordinieren Sie Planungsaktivitäten mit anderen Funktionen.
• Überwachen Sie Leistungskennzahlen und setzen Sie Korrekturmaßnahmen um, um Umsatzziele zu erreichen.

• Garantieren Sie die Ausführung von Bestellungen und den Erhalt der Reifen.
• Sichern Sie, falls notwendig, die Durchführung von Derogationsprozessen.

• Stimmen Sie Produkte und Services auf Kundenanforderungen ab.
• Nutzen Sie internes Know-how, um Produkt- und Servicewissen zu verbessern.
• Heben Sie Unterschiede zwischen eigenen Produkten/Services und Wettbewerbern hervor.

• Verfolgen Sie die Leistungen der Service Provider im Verantwortungsbereich.
• Erstellen und verfolgen Sie Aktionspläne, um die Leistung wieder auf Zielniveau zu bringen.