568 Customer Satisfaction jobs in Dubai

Overview

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai? Come onboard and dedicate yourself to becoming #everydaybetter! Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Maintain and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

• Bachelor's degree from an accredited university
• 2+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

• Ignition of the hero in you through our ’JustHeroes’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter , together!

Overview

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

Teads is looking for a detail-driven and client-centric Customer Experience Manager to join our dynamic Dubai team. In this role, you’ll act as a critical link between our clients and internal teams, ensuring the seamless setup, execution, optimisation, and performance of advertising campaigns across both self-serve and managed service models.

You’ll be at the heart of our campaign operations, proactively guiding clients through the post-sale journey, enhancing campaign success, and driving incremental revenue opportunities while collaborating closely with cross-functional teams.

• Act as the lead point of contact for all client communications post-sale, ensuring seamless onboarding and continuous support.
• Support clients during onboarding to our self-service buying platform (DSP) and ensure successful adoption and usage.
• Lead campaign activation preparation with clear, timely, and strategic communication to align internal teams and client expectations.
• Set up and launch campaigns via Teads’ platforms (both legacy and DSP), ensuring accuracy and alignment with client goals.
• Monitor campaign delivery, pacing, and performance, making proactive optimisations to meet or exceed KPIs.
• Regularly analyse performance data to identify trends, uncover opportunities, and present actionable insights.
• Plan and execute incremental revenue initiatives each quarter by identifying upsell opportunities and collaborating closely with Sales.
• Manage post-campaign wrap-ups, including in-depth analysis, report preparation, and performance presentations for key clients.
• Proactively check campaign setups and internal workflow changes to ensure accuracy and quality across all touchpoints.
• Contribute to internal knowledge sharing and best practice development, supporting the growth and enablement of the broader team.
• Partner with Sales, Supply, and other internal teams to align client objectives and execution strategy.
• Share best practices, support team enablement, and contribute to the continuous improvement of campaign execution standards.

• A minimum of 3 years experience in digital advertising, preferably at a media agency, DSP, or AdTech company
• Deep understanding of the digital media landscape including programmatic advertising, DSPs, header bidding, and OpenRTB.
• Strong analytical skills and experience in campaign data analysis, optimisation, and reporting.
• Exceptional time management and the ability to juggle long-term projects with daily tasks in a fast-paced environment.
• Proactive, solutions-oriented mindset with a strong eye for detail and a drive for operational excellence.
• Experience communicating directly with clients, resolving challenges, and delivering value through strategic conversations.
• Comfortable working with ad tech platforms, third-party vendors, and CRM systems (e.g., Salesforce).
• Collaborative team player who actively contributes to a positive team culture and cross-functional success.
• Fluency in English, Arabic is a bonus.

• Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
• Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.
• Obsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
• Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
• Human-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

At Teads, we don’t just offer jobs; we offer careers that inspire growth and innovation. As a Teadster, you’ll play a critical role in shaping our future success in the region.

Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.

Please submit your CV in English.

At Teads, we don’t just offer new roles - we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.

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Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service



• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store



• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear



• Update customers as needed with bookings status and confirmations



• Respond to customer questions and requests with courtesy, professionalism, and efficiency



• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments



• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports



• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation



• Maintain and deliver excellent customer satisfaction in a timely and effective manner



• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints



• Maintain complaints log and participate in process improvements

• Bachelor's degree from an accredited university



• 2+ Years of professional experience in customer service



• Strong organizational, analytical, and problem-solving skills



• Excellent written and verbal communication skills (Arabic and English)



• Strong knowledge of MS Office (Word, Excel, etc.)



• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment



• Experience with customer interactions



• Ability to multitask, prioritize, and manage time effectively

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!



• Free Justlife credits so you can enjoy our own services.



• Work reality escapes opportunities through team-building games, challenges, and many more activities.

• Working with a great team and entrepreneurial spirit.



• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.



• Never-ending growth and fast career development and internal career opportunities.



• A fair and objective Performance Management System.

• Availability of company discounts and gift vouchers.



• A bonus for every successful Employee Referral.

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!

We are seeking an experienced customer experience strategist to join our team. As a CX Director, you will be responsible for defining and delivering customer experience strategy across multiple brands.

• CX Strategy: Develop and execute customer experience strategies that drive business growth and customer satisfaction.
• Cross-Functional Management: Lead cross-functional teams to manage end-to-end customer journeys across digital and physical touchpoints.
• Customer Insights: Drive customer insights, analytics, and feedback programs to inform strategic decisions.
• Innovation and Excellence: Create initiatives with commercial, digital, and operations teams to drive innovation and excellence in customer experience.

• Leadership: Proven success in leading cross-functional teams, managing change, and delivering measurable results.
• Experience: 20+ years of experience in customer experience strategy, design, and continuous improvement.
• Skillset: Strong commercial acumen, skilled in presenting to senior stakeholders, influencing decisions at the highest levels.

We offer a fast-paced environment where you can thrive and build scalable customer-centric teams. If you are resilient, agile, and adaptable, this role might be ideal for you.

Job Summary

We are seeking a seasoned Director of Customer Experience to lead our support operations in Dubai. This is a key role that requires strategic thinking and leadership skills.

Key Responsibilities

• Customer Service Strategy : Develop and implement effective customer service strategies to enhance customer satisfaction and loyalty.
• Team Leadership : Manage and mentor a team of customer support agents, fostering a culture of continuous improvement and excellence.
• Tech Collaboration : Work closely with the tech department to address technical challenges, perform product testing, and manage the technical backlog.
• Documentation & Compliance : Maintain comprehensive documentation of customer processes and ensure compliance with legal and operational standards.
• Communication : Serve as the primary liaison between internal teams and external stakeholders, handling escalations, and ensuring clear communication.

Qualifications & Skills

• Experience : Minimum of 12 years in a similar role within the payments industry.
• Analytical Skills : Strong ability to analyze data, identify trends, and implement optimization strategies.
• Technical Proficiency : Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
• API Knowledge : Experience with APIs and system integrations is beneficial.
• Communication : Excellent interpersonal and communication skills, capable of managing cross-functional relationships.
• Problem-Solving : Proactive in identifying issues and implementing effective solutions.