597 Customer Satisfaction jobs in Dubai

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
• Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
• Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
• Update customers as needed with bookings status and confirmations
• Respond to customer questions and requests with courtesy, professionalism, and efficiency
• Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments
• Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
• Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
• Maintain and delivers excellent customer satisfaction in a timely and effective manner
• Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
• Maintain complaints log and participate in process improvements

What we are looking for:

• Bachelor's degree from an accredited university
• 1+ Years of professional experience in customer service
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills (Arabic and English)
• Strong knowledge of MS Office (Word, Excel, etc.)
• Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
• Experience with customer interactions
• Ability to multitask, prioritize, and manage time effectively

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace ! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT US

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter , together!

Justlife is revolutionizing the region with its beautifully designed all home services app and is seeking talented, innovative professionals who think beyond limits.

Are you interested in shaping the future of home services within a rapidly growing tech startup based in Dubai?

Join us and commit to becoming #everydaybetter !

Take on a vital role as a Customer Experience Partner in our Customer Experience department and be part of this exciting journey of continuous growth and success.

• Handle incoming complaints with priority, providing friendly, cheerful, and professional service
• Manage customer reviews from Google Business, Google Play, and App Store
• Initiate call-backs for clarification on customer inquiries
• Update customers on booking statuses and confirmations
• Respond courteously and efficiently to customer questions and requests
• Handle escalated urgent complaints from various channels
• Conduct complaint investigations and collaborate with other departments
• Evaluate information from a technical perspective for proper analysis
• Maintain high customer satisfaction levels promptly and effectively
• Investigate root causes of complaints and implement resolutions
• Keep a complaints log and participate in process improvements

• Bachelor's degree from an accredited university
• At least 1 year of professional customer service experience
• Strong organizational, analytical, and problem-solving skills
• Excellent communication skills in Arabic and English
• Proficiency in MS Office
• Ability to interact effectively across different levels and cultures
• Experience in customer interactions
• Ability to multitask, prioritize, and manage time efficiently

Enjoy a start-up environment with a dynamic culture and fulfilling workplace. Our benefits include:

• Extra day off on your birthday
• Free credits for our services
• Team-building activities and challenges

We also focus on your growth and recognition through:

• Continuous learning opportunities and career development
• Performance management system
• Recognition programs and employee discounts

At Justlife, we envision a life free from chores, allowing you to focus on what matters most. As the region’s leading super app for home services, we connect customer needs with on-demand services through our innovative platform.

Since 2015, we've digitalized the cleaning industry in the UAE and expanded across the GCC, offering a wide range of home services with a network of trained professionals. We serve over 6 million sessions across several countries, with a team committed to putting people first.

Join us and let’s become #everydaybetter together!

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

Key roles and responsibilities:

• Understanding of external factors impacting Customers supply Chain & understand their sense of urgency service needs drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be the primary point of contact for own customers and ensure smooth of the end-to-end shipment lifecycle including the inland delivery by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland) including potential solutions or alternatives.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
• Support our business success through deep understanding of our customers needs and implementation of customer solutions against their bundled offering.
• Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators.

Desired Profile:

• Applicant must possess family book.
• Must have 12 years of experience in the shipping & logistics industry preferably in customer servicing role.
• Proficiency required in MS Office tools including Outlook, Teams, Excel.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing.

Required Experience: Contract

As a Specialist CX you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics design automated dashboards and analyze large datasets to uncover actionable insights.
This role requires strong analytical skills attention to detail and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics identifying unusual patterns in customer behavior and supporting initiatives that impact budgets customer retention and order frequency. If you are passionate about datadriven decisionmaking and enhancing customer experience this is an excellent opportunity to make an impact in a dynamic and fastpaced environment.

Metrics Monitoring & Reporting:

• Support in monitoring tracking and reporting key CX and COO metrics ensuring visibility across teams.

• Develop structured reports and dashboards to track performance trends across markets and business functions.

• Regularly update and present insights on metric performance fluctuations and variances to stakeholders.

• Support the development of new CX and operational KPIs working closely with senior analysts and leadership teams.

Budgeting & Cost Analysis:

• Assist in the budgeting process coordinating with regional markets and crossfunctional teams to collect and validate input data.

• Understand the granular drivers of budgets and help develop structured reporting to monitor them across different markets and business units.

• Identify variances in budget drivers providing insights into fluctuations and unexpected changes.

• Work with finance and market teams to ensure budget accuracy and optimize spending efficiency.

Project & Special Initiatives Support:

• Support the CX and COO teams in delivering adhoc special projects ensuring timely and alignment with strategic priorities.

• Assist in developing project plans tracking progress and coordinating with crossfunctional teams to drive initiatives forward.

• Gather data and insights from various teams to support decisionmaking on customer experience enhancements and operational improvements.

Fraud Prevention & Cost Management:

• Identify trends and patterns in fraud working closely with fraud prevention teams to develop countermeasures.

• Provide insights into fraudrelated budget impacts and support initiatives to minimize financial risk.

• Collaborate with internal teams to refine fraud detection processes and improve reporting mechanisms.

Qualifications & Experience:

• Bachelors degree in Business Finance Data Analytics Economics or a related field.

• 34 years of experience in analytics operations finance or business intelligence preferably in ecommerce food delivery or techdriven environments.

• Strong Excel skills with the ability to manage and analyze large datasets.

• Experience with data visualization tools (e.g. Looker Tableau) is a plus.

• Prior experience in budget tracking data reporting or financial analysis is beneficial.

Skills & Competencies:

• Strong analytical and problemsolving skills.

• Ability to work with large datasets and extract meaningful insights.

• Datadriven mindset with a keen eye for identifying trends and anomalies.

• Ability to present insights in a clear and actionable manner to stakeholders.

• Detailoriented and highly organized with excellent time management skills.

• Selfstarter with the ability to work independently and in a team environment

Remote Work :

No

Employment Type :

Fulltime

As the primary point of contact for our valued guests, you will have the unique opportunity to set the tone for an unforgettable experience.

Delivering exceptional service is at the heart of this role, where your goal will be to ensure every interaction exceeds their expectations and leaves a lasting impression.

This position offers a chance to develop and hone your skills in providing top-notch service, resolving guest concerns, and creating personalized experiences that cater to their needs.

To succeed in this role, you will need to possess excellent communication skills, both verbal and written, as well as the ability to work effectively in a fast-paced environment.

• Key Qualifications:
• Excellent communication and interpersonal skills
• Ability to work in a team-oriented environment
• Flexibility and adaptability to changing situations
• Strong problem-solving and conflict resolution skills

The ideal candidate will be a proactive and results-driven individual who is passionate about delivering exceptional guest experiences. If you are looking for a challenging yet rewarding role that allows you to make a real impact, then this could be the perfect opportunity for you.

As a Guest Service Officer, you will enjoy a range of benefits, including:

• A competitive salary and bonus structure
• A comprehensive training program to help you excel in your role
• Ongoing support and development opportunities to enhance your skills and knowledge
• A dynamic and inclusive work environment that values diversity and promotes collaboration

This role plays a pivotal part in shaping our customer experience strategy. The successful candidate will oversee the seamless customer journey across all touchpoints by collaborating with department heads to enhance customer satisfaction, efficiency, and profitability.

Job Purpose:

The Customer Experience Director is responsible for creating, managing, and executing the customer experience strategy. This includes overseeing large teams and developing AI and automation solutions to enhance customer experience.

• Oversee customer service and operations, ensuring optimal sizing and geographical placement for cost and CX efficiency.
• Implement automation and AI solutions to enhance customer experience.
• Collaborate across business functions to deliver a seamless end-to-end customer experience.
• Collect feedback from customer-facing teams to guide them in maintaining a customer-centric attitude.
• Develop and manage a team of customer experience specialists with deep domain expertise.
• Foster strategic thinking and customer orientation within the team.
• Work with directors and heads of other departments to ensure customer-centricity in their work.
• Promote changes in processes to improve overall customer experience.
• Monitor and track ROI on transformation opportunities and drive continuous process improvement.
• Advocate for solutions at the executive level and manage customer escalations.
• Develop and implement an analytics strategy for service delivery, leveraging relevant technologies.
• Establish guidelines and solutions to address customer priorities with a customer-centric mindset.
• Participate in strategic projects to ensure customer-centric implementation.
• Lead units to implement customer experience improvement plans using agile methods.
• Manage and analyze customer voices using NPS, competitive benchmarking, and trend analysis.
• Utilize various tools to collect and analyze customer feedback for actionable insights.
• Create a database to understand customer needs and expectations through data analysis.
• Implement customer satisfaction and recommendation ratings to enrich understanding of customer needs.
• Use Design Thinking to identify customer pain points and plan end-to-end customer journey enhancements.

Requirements:

Key Skills and Qualifications:

Bachelor's degree or higher in a relevant field such as Business Administration, Marketing, Economics, Financial Management, Psychology, or Statistics.

Minimum 10 years of proven experience in roles related to customer experience design and management, product development, and voice of customer collection.

Desirable skills and qualifications :

• Experience in the logistics industry and familiarity with relevant technologies.
• Knowledge of quality management systems such as ISO, Six Sigma, and lean leadership.
• Strong understanding of digital products and services.
• Preferably with a strong understanding of Design Thinking, Agile Mindset, or Value Stream Management Approach.
• Self-starter with a strong creative and problem-solving mindset.

Leadership Behaviors:

• Building Outstanding Teams
• Setting a clear direction
• Simplification
• Collaboration & breaking silos
• Execution & Accountability
• Growth mindset
• Innovation
• Inclusion
• External focus

Skills:

• Customer Centric Mindset
• Leadership Skills
• Strategic Thinking
• Presentation Skills
• Crisis Management
• Problem Solving
• Analytical Thinking
• Team Leadership
• Communication

Promote brand awareness through strategic communication and sales techniques to maximize revenue while fostering guest loyalty.

Utilize interpersonal skills to connect with potential owners via phone, setting up preview package sales/tours to enhance the overall customer experience.

Encourage guests or callers to purchase or schedule preview package sales/tours by highlighting key benefits and requirements related to attending a sales presentation for a Marriott vacation club property.

Determine and provide complimentary gifts to guests as a token of appreciation for their patronage. Perform general office duties to support Sales & Marketing efforts, including filing, sending emails, typing, faxing, receiving, recording, and relaying messages accurately and completely.

• Promote brand awareness internally and externally
• Maximize revenue through sales techniques
• Foster guest loyalty
• Communicate with potential owners via phone
• Schedule preview package sales/tours
• Determine complimentary gifts for guests
• Perform general office duties

Benefits of this Role

This position offers opportunities for growth and development in a dynamic environment. You will be part of a team dedicated to delivering exceptional customer experiences.

We are seeking a talented individual to join our hotel team as a specialist in customer experience.

This role offers a unique opportunity for personal and professional growth within a dynamic and supportive environment.

Become a part of our team and contribute to creating unforgettable experiences for our guests, colleagues, and the planet.

• Prioritize guest satisfaction and ensure seamless interactions.
• Develop strong relationships with internal stakeholders to drive business results.

Our ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer service, and a commitment to teamwork.

In this role, you will have the opportunity to:

• Collaborate with cross-functional teams to resolve issues and improve processes.
• Participate in training programs to enhance your knowledge and skills.
• Contribute to initiatives that promote a positive work environment and foster employee engagement.

If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.

The ideal candidate will thrive in a collaborative environment, delivering exceptional guest experiences as a Front Office professional.

The successful applicant will embody a growth mindset and demonstrate integrity, respect, and responsibility.

We are seeking applicants who share our passion for delivering legendary service inspired by Asian heritage.

• Deliver outstanding front desk services to guests
• Collaborate with colleagues to achieve excellent customer satisfaction

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving and adaptability skills

Benefits:

Opportunity to work in a dynamic and fast-paced environment with a talented team

Chance to develop your skills and career in the hospitality industry

A competitive compensation package and opportunities for professional growth

A supportive and inclusive work environment