408 Customer Satisfaction jobs in Dubai

Closing date: 13/08/2025
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 62384
Mediclinic Corporate Office Dubai| Dubai | United Arab Emirates

To develop and execute customer experience (CX) strategy across Mediclinic Middle East, ensuring seamless, hospitality-inspired, personalized and emotionally intelligent experiences across all patients, family, and visitor touchpoints. This role (based in Dubai) acts as a strategic integrator and senior practitioner of the Voice of the Customer (VoC), shaping the strategic direction, translating insights into tangible improvements, influencing functional priorities, and embedding a patient-first culture across the organization, driving long-term customer loyalty through a holistic VoC approach.

• Lead the development and implementation of a customer experience strategy aligned with business goals and desired patient outcomes.
• Lead the establishment and scaling of VoC programmes across the group to capture feedback continuously and ensure insights are actioned to drive tangible improvements, across multiple functions and service lines.
• Lead service design initiatives to improve or transform touchpoints (digital, clinical, operational and human).
• Report on progress and use data to influence executive decision-making.
• Align team objectives and deliverables to organisational goals.
• Drive staff development through Personal Development Plans (PDPs) and upskilling.
• Upskill stakeholders on CX mindset and service behaviours.
• Build and nurture strategic relationships with cross-functional internal and external stakeholders to embed CX.
• Collaborate with product, digital and operations teams to co-create new customer experien

Post Bachelors’ qualification with demonstration of continuous learning

8–10 years relevant experience, including at least 3 years in a leadership capacity

• Client experience and skills within a large, complex organisation
• Ability to develop and implement comprehensive e-commerce strategies and to manage and optimise e-commerce platform to improve user experience and optimize overall performance.

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Key Responsibilities

• Act as the main point of contact for customers handling inquiries and requests both online (emails social media live chat) and offline (calls in-person meetings).
• Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
• Resolve customer issues promptly professionally and effectively maintaining high satisfaction scores.
• Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
• Maintain accurate and detailed records of customer interactions transactions and feedback in CRM systems.
• Work closely with sales logistics and operations teams to ensure timely updates and clear communication with customers.
• Develop strategies to strengthen existing relationships and encourage repeat business.
• Analyze customer feedback and present insights to management for continuous improvement initiatives.

Requirements

• Experience: 23 years in customer service client relations or a similar role (experience in automotive export or logistics is a plus).
• Skills:
• Strong communication and interpersonal abilities.
• Problem-solving mindset with a customer-first approach.
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Qualities:
• Professional empathetic and proactive attitude.
• Detail-oriented with strong organizational skills.
• Capable of building rapport and maintaining long-term professional relationships.

Job Overview

We're seeking a Customer Experience Host to deliver exceptional service and create lasting memories for our guests. This is a unique opportunity to work in a dynamic environment where every day brings new challenges and opportunities.

">Main Responsibilities

• To provide warm and welcoming service to guests, ensuring their stay with us is comfortable and enjoyable.
• To take the initiative to anticipate and meet the needs of our guests, going above and beyond to exceed their expectations.
• To be knowledgeable about our services and amenities, making recommendations to guests to enhance their experience.

">Required Skills and Qualifications

We're looking for someone with excellent communication and interpersonal skills, who is able to work well under pressure and maintain a positive attitude even in challenging situations. A high school diploma or equivalent is required, but related work experience is not necessary.

">Benefits

As a valued member of our team, you'll enjoy a range of benefits, including competitive pay, opportunities for career advancement, and a supportive work environment that encourages growth and development.

">Other Information

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, we'd love to hear from you!

As a Specialist CX you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics design automated dashboards and analyze large datasets to uncover actionable insights.
This role requires strong analytical skills attention to detail and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics identifying unusual patterns in customer behavior and supporting initiatives that impact budgets customer retention and order frequency. If you are passionate about datadriven decisionmaking and enhancing customer experience this is an excellent opportunity to make an impact in a dynamic and fastpaced environment.

Metrics Monitoring & Reporting:

• Support in monitoring tracking and reporting key CX and COO metrics ensuring visibility across teams.

• Develop structured reports and dashboards to track performance trends across markets and business functions.

• Regularly update and present insights on metric performance fluctuations and variances to stakeholders.

• Support the development of new CX and operational KPIs working closely with senior analysts and leadership teams.

Budgeting & Cost Analysis:

• Assist in the budgeting process coordinating with regional markets and crossfunctional teams to collect and validate input data.

• Understand the granular drivers of budgets and help develop structured reporting to monitor them across different markets and business units.

• Identify variances in budget drivers providing insights into fluctuations and unexpected changes.

• Work with finance and market teams to ensure budget accuracy and optimize spending efficiency.

Project & Special Initiatives Support:

• Support the CX and COO teams in delivering adhoc special projects ensuring timely and alignment with strategic priorities.

• Assist in developing project plans tracking progress and coordinating with crossfunctional teams to drive initiatives forward.

• Gather data and insights from various teams to support decisionmaking on customer experience enhancements and operational improvements.

Fraud Prevention & Cost Management:

• Identify trends and patterns in fraud working closely with fraud prevention teams to develop countermeasures.

• Provide insights into fraudrelated budget impacts and support initiatives to minimize financial risk.

• Collaborate with internal teams to refine fraud detection processes and improve reporting mechanisms.

Qualifications & Experience:

• Bachelors degree in Business Finance Data Analytics Economics or a related field.

• 34 years of experience in analytics operations finance or business intelligence preferably in ecommerce food delivery or techdriven environments.

• Strong Excel skills with the ability to manage and analyze large datasets.

• Experience with data visualization tools (e.g. Looker Tableau) is a plus.

• Prior experience in budget tracking data reporting or financial analysis is beneficial.

Skills & Competencies:

• Strong analytical and problemsolving skills.

• Ability to work with large datasets and extract meaningful insights.

• Datadriven mindset with a keen eye for identifying trends and anomalies.

• Ability to present insights in a clear and actionable manner to stakeholders.

• Detailoriented and highly organized with excellent time management skills.

• Selfstarter with the ability to work independently and in a team environment

Remote Work :

No

Employment Type :

Fulltime

Creating memorable experiences for our guests is at the forefront of this position. The Guest Arrival Expert plays a pivotal role in ensuring every stay exceeds expectations.

We're looking for someone who takes pride in delivering exceptional service, from guiding guests through their arrival and departure to anticipating their needs and addressing operational requirements.

To succeed in this capacity, you'll need to prioritize guest safety, maintain confidentiality, protect company assets, adhere to quality standards, and project a professional image.

This role requires physical stamina, with tasks involving standing, sitting, walking, and lifting objects weighing up to 50 pounds without assistance.

We're committed to diversity and inclusion in our workforce and strive to create an environment where everyone feels valued and respected.

Job Summary:

We are seeking a skilled Front Desk Professional to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring every stay is nothing short of spectacular.

Responsibilities:

• Process all guest check-ins, verifying identity, payment, and room assignments
• Set up accurate accounts for each guest according to their requirements
• Enter guest information and ensure rates match market codes
• Secure payment prior to issuing room keys and verify/adjust billing
• Compile and review daily reports, logs, and contingency lists
• Complete cashier and closing reports
• Supply guests with directions and property information
• Accommodate guest requests and follow up to ensure requests have been met
• Process all payment types, vouchers, paid-outs, and charges
• Balance and drop receipts
• Count and secure bank at beginning and end of shift

Additionally, you will assist management in training, evaluating, counseling, motivating, and coaching employees. You will serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.

Marry a luxury lifestyle with a rewarding career at our 5-star hotel, boasting stunning views of the Dubai cityscape.

We are seeking talented individuals to join our team and offer opportunities for growth and development within a dynamic and inclusive work environment.

• A chance to progress in your hospitality career with extensive training and mentorship.
• Cultivate your leadership skills by managing a Front Office team and contributing to exceptional guest experiences.
• Participate in ongoing learning opportunities with experienced professionals in the region.

To excel in this role, you will need to:

• Effectively manage shifts, leveraging data insights to drive operational efficiency and guest satisfaction.
• Promote quality awareness among front office associates, fostering a culture of continuous improvement.
• Demonstrate strategic thinking in leading a team to deliver outstanding results.

In joining our hotel, you become part of a global portfolio of brands, committed to diversity, equity, and inclusion. We provide a competitive compensation package, including accommodation, meals on duty, and transportation benefits.

Key Responsibilities:

• Deliver outstanding customer experiences through timely and informed responses to inquiries, resolving issues with professionalism.
• Forge synergies across internal departments to optimize operational workflows and enhance service delivery standards.
• Monitor order fulfillment progress, logistics support, and service performance metrics, ensuring seamless execution of shipments while maintaining compliance with organizational standards and policies.

Core Skills & Qualifications:

• Effective communication skills to drive customer loyalty and boost operational efficiency.
• Proven problem-solving abilities to resolve complex issues.
• Attention to detail to maintain accurate records and ensure timely shipment execution.

Benefits:

• Opportunities for growth and professional development.
• A dynamic work environment that fosters collaboration and innovation.

Our Front Desk Agent plays a crucial role in delivering exceptional guest experiences. This individual will be the face of our hospitality, making an excellent first impression on guests and internal partners alike.

Responsibilities:

• Guide guests through their stay, ensuring they make the most out of their experience and utilize our technology features.
• Utilize digital communication systems to receive guest calls, SMS, and live chats, offering prompt support from the Front Desk.
• Handle all guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries related to services, facility hours of operation, directions, etc.
• Assist building leadership with administrative tasks to maintain smooth operations.
• Flex to support the back-of-house team as needs arise, including housekeeping quality audits, inventory checks, minor maintenance, and technology issues.
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.
• Support multiple properties throughout the local market as required.

We Look For:

• Personable, guest-centric, and positive individuals who love interacting with others.
• Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality services and/or customer experience roles.
• Excellent problem-solving skills with a desire to deliver exceptional results for our guests.
• Strong computer literacy and writing skills, with comfort switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented individuals.
• Able to thrive in a fast-paced, ever-changing environment.
• Ability to work effectively in a team environment and independently.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to lift/carry items up to 50 pounds and stand/walk for extended periods.
• Proficiency in languages other than English is a plus.

Benefits:

• Competitive compensation.
• Generous stock plan.
• Medical, dental, and vision insurance (where applicable).
• Flexible vacation.
• Wellness and volunteering days.
• Annual free credits and discounts to stay in Sonder locations.

About Us:

• We strive to create a workplace where employees can thrive.
• We value diversity and do not discriminate based on various factors.