1089 Customer Satisfaction jobs in Dubai

Job Title: Complaints Resolution Specialist

This role involves leading continuous improvement to enhance customer service contribution to the business model, promoting positive customer perceptions and developing customer relationships. Key responsibilities include delivering quality standards and service level targets, facilitating change and promoting a culture of continuous improvement.

• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with stakeholders to identify and address operational inefficiencies and improve processes.
• Provide exceptional customer service through proactive communication and issue resolution.
• Ensure compliance with established procedures and standards while maintaining high-quality customer relationships.
• Develop skills in root cause analysis and problem-solving to drive business improvements.
• Maintain expertise in company products, services, systems, and frameworks to provide informed solutions.

To be successful in this role, you will need:

• UAE National with Family Book.
• Minimum 3 years' experience in a similar field.
• Comprehensive knowledge of client service systems, products, and processes.
• Outstanding written and verbal communication skills.
• Exceptional attention to detail and analytical skills.
• Ability to interact confidently and effectively with stakeholders across all levels.
• Strong organizational and time management skills.
• Proven ability to work independently and as part of a team.

You will be working closely with our operations team to ensure seamless delivery of excellent customer service.

At (Company Name), we value creativity, innovation, and teamwork. We are committed to providing opportunities for growth and development within the organization.

Additional Requirements

• Good understanding of our end customers' needs.
• Ability to anticipate and develop long-term solutions.
• Skilled at restoring positive customer experiences while balancing business standards with creative thinking.

Job Overview

The Support Facilitator will be responsible for ensuring customer satisfaction by efficiently managing the support queue and backlog. This role requires excellent communication skills, attention to detail, and the ability to triage support requests effectively.

• Respond promptly to customer inquiries via phone or iService.
• Evaluate iService tickets for sufficient information before passing them on to second-line support.
• Triage inquiries and determine the most suitable person to pass them to.
• Develop Standard Operating Procedures for common inquiries.
• Notify the Incident Manager of any issues hindering immediate response or customer satisfaction.
• Foster collaboration with other departments to ensure seamless iService activity.
• Support the Incident Manager in monitoring, managing, and processing iService queues.
• Provide regular reports to management and customers upon request.
• Continuously develop new skills by taking on additional responsibilities.

• A degree in IT or health-related field, or 2 years of relevant experience.
• Demonstrated friendly and professional verbal and written communication skills through prior customer service experience.
• Excellent organizational skills with a keen eye for detail.

This role offers opportunities for growth and development, as well as the chance to make a real impact on customer satisfaction.

This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

We are seeking a Customer Experience Specialist to be the voice of our customers, ensuring their experience with our products and services exceeds expectations. As a key member of our team, you will foster positive relationships with customers, address their needs proactively, and ensure their satisfaction with every interaction.

• Engage with customers via various channels (phone, email, chat) to provide exceptional service and support
• Actively listen to customer feedback to understand their needs and sentiments, providing solutions that enhance their experience
• Develop and implement strategies to improve overall customer satisfaction and loyalty
• Collaborate with other teams, including technical support and product development, to advocate for customer needs and relay insights
• Monitor customer satisfaction metrics and trends to identify areas for improvement
• Conduct customer outreach initiatives, including surveys and follow-up communications, to gather feedback

• 2+ years of experience in customer service or customer support roles
• Strong interpersonal and communication skills with a passion for fostering customer relationships
• Ability to empathize with customers and provide effective solutions to their concerns
• Proficiency in using customer relationship management (CRM) tools
• Demonstrated problem-solving skills and ability to work independently
• Strong organizational skills and attention to detail
• Willingness to learn and adapt to new challenges in a fast-paced environment
• Proficiency in both Arabic and English
• Familiarity with government service standards and customer happiness initiatives

• Mid-senior level position in an IT Services company
• Full-time employment in Information Technology

• This role is ideal for individuals who are passionate about delivering exceptional customer experiences

Job Role: Enterprise Customer Success Manager

The Enterprise Customer Success Manager role is pivotal in driving customer success as a strategic department, focusing on reducing risk and churn, facilitating adoption of new products or services, and supporting expansion within existing accounts.

This role involves developing strong relationships with assigned customers, providing them with an exceptional experience navigating our offering. This entails clearly understanding customers' objectives, aligning expectations, suggesting additional services or product capacity to increase loyalty, alleviate pain points, and help draw and deliver on an appropriate collaboration roadmap.

The Customer Success team is expanding to offer tailored interactions across our product portfolio. CSMs specialize in one of three segments:

• Mass - SMEs or large businesses starting their journey with us
• Focus - Large companies with established Annual Recurring Revenue (ARR)
• Step Growth - a selection of high-potential customers

All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.

• Develop trust with assigned customers and provide them with the best possible experience navigating our offering.
• Clearly understand customers' objectives, align expectations, suggest additional services or product capacity to increase loyalty, alleviate pain points, and help draw and deliver on an appropriate collaboration roadmap.

Please note that all details about our company have been removed from this job description.

Job Summary

We are seeking a seasoned Director of Customer Experience to lead our support operations in Dubai. This is a key role that requires strategic thinking and leadership skills.

Key Responsibilities

• Customer Service Strategy : Develop and implement effective customer service strategies to enhance customer satisfaction and loyalty.
• Team Leadership : Manage and mentor a team of customer support agents, fostering a culture of continuous improvement and excellence.
• Tech Collaboration : Work closely with the tech department to address technical challenges, perform product testing, and manage the technical backlog.
• Documentation & Compliance : Maintain comprehensive documentation of customer processes and ensure compliance with legal and operational standards.
• Communication : Serve as the primary liaison between internal teams and external stakeholders, handling escalations, and ensuring clear communication.

Qualifications & Skills

• Experience : Minimum of 12 years in a similar role within the payments industry.
• Analytical Skills : Strong ability to analyze data, identify trends, and implement optimization strategies.
• Technical Proficiency : Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
• API Knowledge : Experience with APIs and system integrations is beneficial.
• Communication : Excellent interpersonal and communication skills, capable of managing cross-functional relationships.
• Problem-Solving : Proactive in identifying issues and implementing effective solutions.

We are seeking an experienced and skilled professional to serve as a liaison between our company and its current and potential customers.

The successful candidate will be responsible for effectively addressing customer calls, requirements, inquiries, and complaints while maintaining exceptional customer satisfaction levels.

• Manage inbound and outbound calls in a timely and efficient manner.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships with customers by taking the extra mile.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Inform customers about new products, services, and policies through regular communication.
• Making sales or recommendations for products or services that may better suit client needs.
• Keep accurate records of all conversations in our call center database.
• Meet personal/team qualitative and quantitative targets.

Requirements and Skills:

• Previous experience in a customer support role for a minimum of 3 years.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• In-depth knowledge of our products and/or services.
• Fluency in multiple languages is a plus.

Customer Service Manager Role

About the Role:

As a Customer Service Manager, you will play a key role in ensuring our customers receive exceptional service. This is an exciting opportunity to lead and develop a high-performing customer service team.

Key Responsibilities:

1. Supervise and lead the customer service team, including hiring, training, and performance evaluations to ensure team members provide excellent service to customers.

2. Build and maintain strong customer relationships through effective communication and problem resolution, addressing client inquiries, concerns, and feedback promptly and professionally.

3. Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience and streamline operations.

4. Provide ongoing training to customer staff to ensure they are well-informed about industry knowledge and company policies.

5. Manage and resolve client complaints and issues, working with team members and other departments to find appropriate solutions.

6. Monitor the quality of customer interactions, including phone calls, emails, and in-person meetings, to ensure professionalism and consistency.

7. Gather and analyze customer feedback surveys and reviews to identify areas for improvement and make necessary adjustments to service processes and staff training.

8. Utilize data and metrics to assess the efficiency and effectiveness of the customer service department and make informed decisions to recommend improvements.

9. Implement and maintain customer relationship management systems and other technology tools to enhance the customer service process.

10. Ensure compliance with all relevant laws, regulations, and company policies and procedures.

11. Provide regular reports to senior management on customer service performance.

Requirements:

• Proven experience in customer service management, preferably in a leadership role.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to analyze complex problems and develop effective solutions.

• Strong organizational and time management skills.

• Proficiency in using CRM software and other technology tools.

• Knowledge of industry trends and best practices in customer service.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A dynamic and supportive work environment.

As a Specialist CX you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics design automated dashboards and analyze large datasets to uncover actionable insights.
This role requires strong analytical skills attention to detail and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics identifying unusual patterns in customer behavior and supporting initiatives that impact budgets customer retention and order frequency. If you are passionate about datadriven decisionmaking and enhancing customer experience this is an excellent opportunity to make an impact in a dynamic and fastpaced environment.

Metrics Monitoring & Reporting:

• Support in monitoring tracking and reporting key CX and COO metrics ensuring visibility across teams.

• Develop structured reports and dashboards to track performance trends across markets and business functions.

• Regularly update and present insights on metric performance fluctuations and variances to stakeholders.

• Support the development of new CX and operational KPIs working closely with senior analysts and leadership teams.

Budgeting & Cost Analysis:

• Assist in the budgeting process coordinating with regional markets and crossfunctional teams to collect and validate input data.

• Understand the granular drivers of budgets and help develop structured reporting to monitor them across different markets and business units.

• Identify variances in budget drivers providing insights into fluctuations and unexpected changes.

• Work with finance and market teams to ensure budget accuracy and optimize spending efficiency.

Project & Special Initiatives Support:

• Support the CX and COO teams in delivering adhoc special projects ensuring timely and alignment with strategic priorities.

• Assist in developing project plans tracking progress and coordinating with crossfunctional teams to drive initiatives forward.

• Gather data and insights from various teams to support decisionmaking on customer experience enhancements and operational improvements.

Fraud Prevention & Cost Management:

• Identify trends and patterns in fraud working closely with fraud prevention teams to develop countermeasures.

• Provide insights into fraudrelated budget impacts and support initiatives to minimize financial risk.

• Collaborate with internal teams to refine fraud detection processes and improve reporting mechanisms.

Qualifications & Experience:

• Bachelors degree in Business Finance Data Analytics Economics or a related field.

• 34 years of experience in analytics operations finance or business intelligence preferably in ecommerce food delivery or techdriven environments.

• Strong Excel skills with the ability to manage and analyze large datasets.

• Experience with data visualization tools (e.g. Looker Tableau) is a plus.

• Prior experience in budget tracking data reporting or financial analysis is beneficial.

Skills & Competencies:

• Strong analytical and problemsolving skills.

• Ability to work with large datasets and extract meaningful insights.

• Datadriven mindset with a keen eye for identifying trends and anomalies.

• Ability to present insights in a clear and actionable manner to stakeholders.

• Detailoriented and highly organized with excellent time management skills.

• Selfstarter with the ability to work independently and in a team environment

Remote Work :

No

Employment Type :

Fulltime

This is an exciting opportunity to make a real difference in our guests' experiences. As a Guest Services Officer, you will be the first point of contact for our guests and set the tone for an exceptional stay.

You will be responsible for managing all calls to the hotel as per company Brand Standards, providing exceptional service to our guests, and striving to obtain maximum occupancy by being constantly aware of the room situation.

Additionally, you will attend to the hotel guest in all communication from inside and outside the hotel, while being aware of the hotel's security, fire and safety procedures at all times.

It's a role that requires excellent customer contact skills, a service-oriented mindset with an eye for details, and the ability to work effectively and contribute in a team.

• Manage all calls to the hotel as per company Brand Standards
• Provide exceptional service to our guests
• Strive to obtain maximum occupancy by being constantly aware of the room situation
• Attend to the hotel guest in all communication from inside and outside the hotel
• Be aware of the hotel's security, fire and safety procedures at all times

To succeed in this role, you will need:

• Diploma in Tourism / Hospitality Management
• Fresher or minimum 6 months to 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages (advantage)
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

About Us

We are an inclusive organization that values diversity and promotes equality of opportunity. We believe that everyone deserves a chance to succeed and we offer a range of benefits and opportunities to support your career development.