83 Customer Satisfaction jobs in Dubai

This IFF Career Site uses Google Analytics, as described in our , for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of Google Analytics below.# Marketing Associate- Customer Experience**Povzetek delovnega mesta**Job Title: Customer Experience Marketing Associate Department: Marketing Reports To: Sr. Marketing Manager – Taste Location: Dubai, UAE Employment Type: Full-Time Job Summary We are seeking a dynamic and detail-oriented Marketing Associate to support the execution of marketing strategies and campaigns for the Taste Division. This role will assist in customer engagement, marketing presentations , content creation, campaign coordination, and performance tracking to drive pipeline generation ,awareness and customer engagement. The ideal candidate is creative, organized, and passionate about delivering impactful customer presentations.# **Key Responsibilities*** Assist in the development and execution of marketing campaigns across digital, print, and event channels.* Conduct market research and competitive analysis to support strategic planning.* Collaborate with cross-functional teams including sales, creation and design team, category marketing and external agencies.* Support content creation for social media, email marketing, presentations, and promotional materials.* Monitor and report performance metrics and KPIs.* Maintain marketing databases, assets, and calendars.* Coordinate logistics for trade shows, webinars, and other promotional events.* **Key Role Competencies*** **Communication Skills:** Strong written and verbal communication; ability to craft compelling messages. Command over power point is a must.* **Project Management:** Ability to manage multiple tasks and deadlines efficiently.* **Creativity & Innovation:** Brings fresh ideas and creative thinking to marketing initiatives.* **Analytical Thinking:** Comfortable working with data to derive insights and optimize campaigns.* **Collaboration:** Works well in team environments and builds strong relationships across departments.* **Attention to Detail:** Ensures accuracy and consistency in all marketing materials and communications.# # **Education & Qualifications*** # Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.* Proficiency in Microsoft Office Suite; familiarity with marketing tools such as CRM platforms, email marketing software, and social media management tools is a plus.# # **Experience Required*** # **1–3 years** of experience in a marketing role, preferably within the food & beverage, flavor, or consumer goods industry.* Experience supporting marketing campaigns and working in cross-functional teams. Smo vodilni v svetu na področju okusa, vonja in prehrane, svojim strankam ponujamo širši nabor naravnih rešitev in pospešujemo našo strategijo rasti. Pri IFF verjamemo, da vaša edinstvenost sprosti naš potencial. Cenimo pester mozaik etnične pripadnosti, nacionalnega porekla, rase, starosti, spola ali statusa veterana. Prizadevamo si za vključujoče delovno okolje, ki vsakemu od naših kolegov omogoča, da v službo prinese svoj pristen jaz, ne glede na vero, spolno identiteto; izražanja, spolne usmerjenosti ali invalidnosti.Visit to learn more #J-18808-Ljbffr

Overview

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

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As a Customer
Success Analyst, you will be responsible for resolving customer care queries
around transaction-related issues, account issues, and product understanding
issues as the first point of contact for our corporate customers. You will
address customer queries while navigating multi-geography complexities,
including regional regulatory nuances and time zone differences. All this
should be done displaying professionalism, exercising agility, adapting
behavior, and implementing feedback.
You will also work cross-functionally with other verticals to
address customer case queries, refine customer query handling and enable
closed-loop feedback for better engagement and continuous improvement.
Additionally, you’ll coordinate with financial service providers across regions
on a case-by-case basis, to resolve escalated issues, ensuring alignment with
established protocols. You will compile and update performance summary KPIs
(e.g., resolution rates), to ensure consistency in performance and scope for
improvement. You will leverage the required tools and performance metrics to
ensure a data-driven approach to customer service excellence.
·
Key daily
activities around customer servicing in the region for corporate customers will
require the analyst to:
o Address and provide the best possible solution on a first contact
resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue
with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues
(issues with accessing or using the platform) or basic product understanding
(confusion about platform features, terminology, or layout)
o Respond to customer queries with a sense
of urgency, in line with policy guidelines
o Provide multi-channel support to customers and escalate complex
issues across geographies, ensuring consistent service delivery
o Use various tools and software for swift query resolution
·
Develop a
thorough understanding of the customer servicing module and maintain up-to-date
knowledge of the platform’s features and functionalities
·
Monitor emails, call and chat inquiries from customers along with key
progress/update on each
·
Collaborate
with relevant teams, as needed, to gather additional details for effectively
addressing customer queries. Support the closed-loop feedback process by
working with Product, Operations & Administrative Services, Technology, and
Client Coverage & Advisory teams to enhance customer engagement and
identify potential improvements
·
Provide/upload
daily reports on key customer service metrics, including region-specific trends
and escalations (e.g., first response time) to ensure performance consistency
and efficiency
·
Escalate
complex customer care issues on an urgent basis to the relevant stakeholders in
alignment with regional protocols and compliance standards
·
Question
existing practices and drive innovation to in user support strategies and
operational processes
·
Always act as
an ambassador for DP World when working; promoting and demonstrating positive
behaviors in harmony with DP World’s Founder’s Principles, values and culture;
understanding and following DP World’s Code of Conduct and Ethics policies
·
Perform other
related duties as assigned
* Qualifications *
·
A bachelor’s
degree along with prior experience (1-2 years) in a customer-facing role in the
financial services or payments industry
·
Proficiency
in English and the relevant regional language(s)
·
Experience
working with customers across multiple geographies or in a global team is
highly desirable
·
Exceptional
verbal, written, social and interpersonal skills, as well as expertise in
building long-term strategic relationships
·
Skilled and
experienced at understanding customers’ issues and recommending appropriate
solutions
·
Strong client
services orientation: listening, critical thinking, analytical skills, and a
high degree of empathy
·
Ability to
thrive in a multi-tasking environment and can adjust priorities on-the-fly
while still having the ability to focus on details
·
Ability to quickly
adapt to new tools, processes, and customer engagement strategies
·
Experience
working in a digital payments company or fintech involved in cross border
transaction would be a plus

·
Experience
working in a B2B setup would be a plus

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Company Description

Veremark is a global HR tech scale-up on a mission to help the world trust faster.

We started with background and reference checking, pioneering an entirely new approach through Verepass – a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.

We launched our second product in 2024 – a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.

Recognised as one of the fastest-growing UK and European startups, Veremark has earned a place in Deloitte Fast 50 / 500, Sifted 100, Future Fifty 2.0, FT1000, and TECH5 – testament to our innovative approach and rapid growth journey.

Job Description

We are seeking an experienced and strategic Global Customer Support Manager to lead our support operations and elevate our service experience for both clients and candidates. This role is central to ensuring that every inbound interaction is resolved efficiently, while also driving proactive improvements through data, insights, automation, and content. You will play a key role in improving retention and growth, especially within our non-account managed client base.

Responsibilities

Customer Support Leadership

• Lead, manage, and scale a high-performing global customer support team across multiple time zones.
• Oversee all client and candidate inbound queries across multiple channels (e.g., email, live chat, helpdesk). Determine the allocation of resources across each.
• Ensure high standards of responsiveness, professionalism, and customer satisfaction in every interaction.

Performance Measurement & Optimisation

• Define and track key performance indicators (KPIs) including response time, resolution time, CSAT, and first contact resolution.
• Use real-time dashboards and periodic reports to monitor performance and make data-driven decisions.
• Conduct regular team reviews and coaching sessions to drive continuous improvement.

Insights & Content Development

• Identify recurring themes and trends from customer interactions.
• Collaborate with Product, Marketing, and Knowledge Management teams to develop
• FAQs, help center articles, automated responses, and onboarding materials to pre-empt and reduce support volumes.
• Build and maintain a living content library that empowers users to self-serve.

Process Innovation & Automation

• Identify opportunities for automation using tools such as chatbots, AI-driven ticketing systems, and workflow automation platforms.
• Work closely with engineering and product teams to implement scalable support solutions.
• Optimise internal workflows to improve agent productivity and operational efficiency.

Revenue Growth Support

• Support the growth of the non-account managed client revenue base by delivering an outstanding support experience that drives retention and upsell opportunities.
• Partner with Marketing and Sales to identify support-led customer engagement tactics (e.g., onboarding support, feature education).
• Implement feedback loops that inform product and service improvements for long-tail clients.

Qualifications

Essential:

• Proven experience in a customer support leadership role, ideally within a tech-enabled service business.
• Demonstrated success in managing high-performing global support teams.
• Deep understanding of support technologies, ticketing systems, and customer communication tools (e.g., Hubspot, Zendesk, Intercom, Freshdesk).
• Strong analytical skills; comfortable with data analysis and performance reporting.
• Proven experience building and managing support content and self-service knowledge bases.
• Excellent written and verbal communication skills.
• Passionate about delivering exceptional customer experiences.

Preferred:

• Experience in background screening, HRTech, or B2B SaaS industries.
• Familiarity with customer success strategies for long-tail or non-managed accounts.
• Knowledge of automation tools and AI integration in customer support.

Additional Information

We are a global scale-up with ~200 people spread across the world. We value Trust, Integrity, Data and Experience in everything we do – from the way we collaborate to the products we create.

Having been ranked in Deloitte Fast 50 UK / Fast 500 EMEA, Sifted 100, Future Fifty 2.0, FT1000, and TECH5, we’re looking for brilliant people, fast thinkers and passionate change-drivers to help shape the future of background screening and HR technology.

#J-18808-Ljbffr

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: ATM Technician - Customer Support**
LOCATION **:** Dubai - UAE
**In alignment with the UAE Government's Emiratisation strategy and in compliance with the regulations of the Ministry of Human Resources and Emiratisation (MoHRE), this position is designated exclusively for UAE Nationals as part of our 2025 Emiratisation targets.**
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
+ Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
+ Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, Second Line Maintenance on ATMs and kiosks, and single pocket proof encoders
+ Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
+ ATM Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
+ Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
+ Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
+ Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
+ Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
+ Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
+ May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
+ May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
+ Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
+ Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited
**BASIC QUALIFICATIONS:**
High School Diploma or equivalent
0-1 years of related experience
Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support
A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
High level of personal integrity; Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
**EEO Statement**
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any **fees or** charges associated **with** unsolicited resumes.
**Note: In accordance with MoHRE regulations and our Emiratisation commitments, only UAE Nationals will be eligible for consideration for this role.** ***
#Li-GB2 #Li-Remote
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

At Mailscale, we're helping businesses to grow and be seen by sending more emails.

We care about customers.

A lot actually.

Our bold vision is to create a 5-star hotel experience for them.

An experience that gets them to feel understood and taken care of.

To achieve this, we need talented leaders just like you :)

Does this excite you?

Tasks

• Lead, hire and manage a support team.
• Develop, implement and improve support strategies and KPIs.
• Maintain & Improve support documentation and processes.

Requirements

• Proven experience in customer support or similar roles.
• Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
• Strong communication and leadership skills.
• Empathy and passion for customer service.

#J-18808-Ljbffr

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
The Technical Project Engineer is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects in the UK&I. The role is based in Dubai and will provide remote support to the UK&I Projects Team.
Eaton's projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.
This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consultants, construction, eng teams.) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc.)
This role is also supporting application engineering teams during pre-order technical engagement on need bases.
Such projects mainly address Datacenter, T&D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.
Working as an integral part of the customer Project execution team, the PE is primarily an office role with very limited travelling to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases as needed.
The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all project's electrical requirements.
The Technical Project Engineer needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incremental needs to be flagged to respective project managers to be coordinated with customer before implementation.
**What you'll do:**
+ Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
+ Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business, complie and track sales data and prepare sales reporting data
+ Assist in using internal resources to develop proposals that meet/exceed client requirement
+ Assist KAM's to commercially respond to offer proposals
+ Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams
+ Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges.
+ Be highly knowledgeable on General business, structure, strategy, processes and interal systems. Salesforce a priority, SAP perferred but not essential.
+ Be an effective advocate and communicator of the benefits in supporting KAM's and the wider DC team within Eaton organisation
+ Know the the teams and Commerical Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
+ Collaborate effectively with other departments and EMEA team members related to KAM's accounts
+ Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
+ Support the KAM's, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organisation. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain
+ Process failitation and Order Management support: Accelerate pricing approvals, and ensure accuracy of order matching and tracking.
+ Identify & build positive relations with all account decision makers & influencers who impact current or future business with Eaton.
**Qualifications:**
+ Bachelors Degree or Higher Diploma in Electrical Engineering or aquivalent
+ 5+ years of related experience in the data center business
+ Technical electrical and data center knowledge no essential but would be advantageous. Some epereince and knowledge in a technology related field desirable.
**Our offer:**
+ Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
+ Work in a company that is commitment to Inclusion & Diversity and Sustainability
+ Annual mentoring program, Eaton University, a reward, and recognition system
+ Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
+ Strong, agile and diverse team locally and globally
+ Strong processes and state-of-the-art systems and tools
+ Structured employee development processes, open feedback culture with development plans
+ Detailed induction support and well-structured onboarding
#LI-AD3
Living and Working in Dubai
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

Job Description

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat, phone, and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-service resources and knowledge bases.
  
• Handle escalations and critical customer issues with urgency and empathy.
  
• Collaborate with Sales and Account Management on upsells and renewals.
  

Requirements

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  
• Proven track record in reducing churn and increasing customer satisfaction
  
• Experience with customer journey mapping and lifecycle strategy
  

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  
• Ability to understand and communicate technical concepts to non-technical users
  
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  
• Exceptional communication and interpersonal skills
  
• Customer-first mindset with a high emotional intelligence
  
• Experience hiring, coaching, or managing support/success teams
  

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
  
• Project management tools (Asana, Notion, Trello)
  

Nice to Have

• Experience in pre-launch or startup environments
  
• Familiarity with AI or automation platforms
  
• Multilingual capabilities (especially Arabic, German, French or Italian)
  

Help shape the future of AI-powered smart living

• Work with a global, mission-driven team
  
• Remote-friendly culture with flexible hours
  

#J-18808-Ljbffr

The candidate will be responsible for:

1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
2. Relationship management with customers and developing an understanding of their business needs.
3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
4. Proactively tracking the shipments and notifying the customers whenever required.
5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
6. Resolving customer issues by engaging suitable stakeholders.
7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.

Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

• Excellent communication and interpersonal skills.
• Fluent in Hindi and English (oral and written).
• Computer literate.
• Familiar with MS Office tools.
• Familiar with international logistics and freight forwarding (ocean/air & import/export).

Apply Now

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