171 Customer Service Departments jobs in Abu Dhabi

The Call Center Executive is the first point of contact for inbound and outbound calls related to general inquiries, group bookings, VIP experiences, schools, camps, corporate visits, and social media inquiries' responses. The role is essential in guiding potential customers, capturing leads, and supporting the sales team in converting inquiries into confirmed bookings, while delivering excellent customer service.

Job Responsibilities :

• Inbound & Outbound Call Handling
• Answer all incoming calls promptly and professionally, providing accurate information about offerings, tickets, and promotions.
• Make outbound calls to follow up on leads, incomplete bookings, or past group visits.
• Log all calls and interactions in the CRM system.
• Respond to and resolve all inquiries coming from social media platforms in a timely and professional manner.
• Identify potential leads and refer them to the appropriate sales executive for follow-ups.
• Qualify prospects by understanding their needs and suggesting appropriate packages or experiences.
• Support the booking process by collecting client information and ensuring smooth handover.

3. Customer Service & Issue Resolution

• Monitor, respond to, and engage with followers and customer inquiries in a timely and brand-appropriate manner.
• Handle customer inquiries, concerns, and complaints with professionalism and care.
• Provide solutions or escalate complex issues to the Sales Manager or relevant departments as needed.
• Maintain a friendly and positive tone to reflect the corporate image.
• Work closely with the sales team to support lead tracking, feedback collection, and daily reporting.
• Share common queries and feedback from customers to improve scripts, FAQs, and service delivery.

Participate in call quality reviews and ongoing training sessions

Requirements

Education

High school diploma or relevant certification (a diploma in communications or hospitality is a plus)

Experience :

• 1–2 years of experience in a call centre or customer service role
• Excellent verbal communication and active listening skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Familiarity with CRM systems and phone handling protocols

Ability to communicate fluently in English, Arabic is a plus

• Digital platforms and social media reviews score
• Number of calls handled and response time
• Conversion rate of leads to qualified prospects
• Accuracy in data entry and lead recording
• Customer satisfaction and call resolution scores

Support in achieving visitor number and revenue targets

• Excellent communication and relationship-building abilities.
• Strong multitasking, time management, and problem-solving skills.
• Detail-oriented
• Team player with adaptability and stress management.
• Integrity and confidentiality in handling sensitive information.

Proactive approach to process improvement and staying current with Sales practices

Position: Call Center Representative

Duties & Responsibilities:

1. Handle a high volume of inbound and outbound calls in a timely manner.
2. Follow interaction scripts when dealing with various subjects.
3. Determine clients' needs, provide clear information, research concerns, and offer solutions or options.
4. Identify opportunities to upsell products when they arise.
5. Build sustainable relationships and engage clients by going the extra mile.
6. Maintain records of all conversations in the call center database in an organized manner.
7. Attend training workshops to enhance knowledge and performance.
8. Meet personal and team targets, both qualitative and quantitative.

Job Details:

• Type: Full-time
• Salary: AED 5,000 - AED 7,000 per month

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Additional Information:

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Job Description

The Call Center Executive is the primary point of contact for inbound and outbound calls regarding general inquiries, group bookings, VIP experiences, schools, camps, corporate visits, and social media responses.

They handle customer interactions in a professional and timely manner, providing accurate information about offerings, tickets, and promotions.

In addition, they make outbound calls to follow up on leads, incomplete bookings, or past group visits, ensuring seamless communication with clients.

The primary role of a Call Center Representative is to serve as the initial point of contact for inbound and outbound calls related to general inquiries, group bookings, VIP experiences, schools, camps, corporate visits, and social media responses.

• Inbound & Outbound Call Handling: Respond to customer inquiries, providing accurate information about offerings, tickets, and promotions in a timely manner.
• Support the booking process by collecting client information and ensuring smooth handover, maintaining a high level of professionalism at all times.
• Qualify prospects by understanding their needs and suggesting appropriate packages or experiences that meet their requirements.

Delivering Exceptional Customer Service:

• Monitor and respond to customer inquiries in a timely and brand-appropriate manner, resolving issues efficiently and effectively.
• Handle customer complaints with professionalism and care, providing solutions or escalating complex issues as needed to maintain a positive customer experience.
• Maintain a friendly and positive tone to reflect the corporate image, ensuring all interactions are polite, courteous, and respectful.

Requirements:

• A minimum of 1–2 years of experience in a call center or customer service role, preferably in a similar industry.
• High school diploma or relevant certification (a diploma in communications or hospitality is highly valued).
• Excellent verbal communication and active listening skills, with the ability to effectively convey information and resolve issues in a clear and concise manner.
• Familiarity with CRM systems and phone handling protocols, with a strong understanding of how to utilize technology to enhance the customer experience.

Job Type: Full-Time

We are a dynamic and growing real estate company based in Abu Dhabi, seeking a proactive and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and supporting the sales and leasing teams by generating and qualifying leads.

• Handle incoming calls and respond to customer inquiries professionally and promptly
• Make outbound calls to potential clients for lead generation and follow-ups
• Understand client requirements and provide relevant property options
• Schedule appointments for property viewings and coordinate with sales/leasing agents
• Maintain an up-to-date knowledge of company listings, promotions, and policies
• Update CRM systems with client information, feedback, and follow-up actions
• Meet or exceed monthly performance and lead targets
• Handle client complaints or issues, escalating complex matters when necessary
• Provide administrative support to the sales and leasing team as required

• Proven experience in a call center, telemarketing, or customer service role (real estate experience is a plus)
• Excellent communication skills in English (Arabic is a strong advantage)
• Strong interpersonal skills and a customer-centric approach
• Ability to work under pressure and meet targets
• Proficiency in using CRM systems and Microsoft Office Suite
• Positive attitude, team spirit, and willingness to learn
• UAE experience preferred

• Competitive salary + incentive structure
• Ongoing training and career development opportunities
• Friendly and professional working environment
• Opportunity to grow within a fast-paced real estate company

Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

Job Purpose : To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.

Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues

• Provide excellent customer service by attending to incoming calls within the quality guidelines
• Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
• Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
• Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data
• Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations
• Attend to special tasks assigned by team leader and Managers
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
• Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

Minimum Qualifications:

• High School

Minimum Experience

• 0 – 2 years relevant experience in banking sector

Knowledge, Skills, And Attributes

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
• Excellent communication skill in English & Arabic.

Additional Information

• Should hold a Valid UAEN family book (Mandatory)

We are looking to hire a Customer Service Executives are responsible for maintaining a positive company image by proactively identifying customer needs and delivering solutions in a timely and effective manner.

Key skills for this role include strong communication, problem-solving, and the ability to work collaboratively within a team.

Requirements:

-Proven customer service experience or related role

- Excellent verbal and written communication skills

- Ability to handle challenging customer interactions gracefully and professionally

- Strong problem-solving skills and attention to detail

- Proficiency in using CRM software and other relevant applications

- Familiarity with order processing and customer service procedures

- Strong organizational skills and ability to multitask efficiently

- Ability to work independently and as part of a team

- Basic technical knowledge to assist with technical issues and inquiries

- Empathetic and patient attitude when dealing with customers.

Preferred candidate for the Customer Service Executive

• Minimum 2 years' experience in a customer service or a related field, showcasing exceptional verbal and written communication skills.
• Excellent English-speaking skills (Arabic language skills preferred)
• IT skills and quick learner on the CRM software
• Bachelor's degree holder is a must

Job Opportunity for Call Center Agent

Location: Abu Dhabi

Salary: AED 3,000 – 4,000

Visa: Family/Husband visa holders preferred

About the Role:

Home Hunters Properties is looking for a driven Call Center Agent to support our growing real estate team in Abu Dhabi. If you're passionate about real estate, fluent in Arabic and English, and ready to thrive in a fast-paced environment, we'd love to hear from you

Key Responsibilities:

• Cold calling property owners to gather availability updates

• Coordinating with sales and leasing teams

• Preparing and sharing daily property availability reports

What We're Looking For:

• 1+ year of experience in real estate listing or related field

• Strong communication skills in Arabic and English

• Confident in negotiation and client interaction

• Proficient in CRM, listing portals, and Microsoft Office

• Motivated, organized, and able to meet daily targets

• A strong interest in leasing and property management

• Advantage: Own visa (family or husband sponsorship)

How to Apply:

Send your CV to

Join a passionate, professional team and grow your real estate career with Home Hunters Properties.

Attending incoming calls, conducting outbound calls for follow-ups and updates. Responding to customers' e-mails and enquiries. Managing and resolving customer complaints. Sell financial services and place customer orders in the system. Identify and escalate issues to concerned departments. Being first point resolution Center for customers.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Attending all types of enquiry calls within the TAT.
• Schedule appointments, maintain a tracker and update appointment calendars.
• Hear and resolve complaints from customers or the public. First point resolution.
• File and maintain records for customer communications and requests.
• Receive payment and record receipts for services.
• Transmit information or documents to customers using systems and mail.
• Analyze data to determine answers to questions from customers or members of the public.
• Collect, sort, distribute, or prepare mail, messages.
• Provide information about establishment, such as location of offices, and employees within the organization, or details about provided services.
• Calculate eligibility for financing products.
• Take requests from customers and route to concerned departments.
• Cooperate with other departments to find customer enquiry resolution

• Customer Relationship Management
• Credit Risk Analysis
• Banking Applications
• Banking Systems
• Corporate Banking Product & Services
• Policy Formulation