215 Customer Service Departments jobs in Abu Dhabi

Position: Call Center Representative

Duties & Responsibilities:

1. Handle a high volume of inbound and outbound calls in a timely manner.
2. Follow interaction scripts when dealing with various subjects.
3. Determine clients' needs, provide clear information, research concerns, and offer solutions or options.
4. Identify opportunities to upsell products when they arise.
5. Build sustainable relationships and engage clients by going the extra mile.
6. Maintain records of all conversations in the call center database in an organized manner.
7. Attend training workshops to enhance knowledge and performance.
8. Meet personal and team targets, both qualitative and quantitative.

Job Details:

• Type: Full-time
• Salary: AED 5,000 - AED 7,000 per month

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Additional Information:

Note: The provided content includes unrelated job postings and advertisements, which should be excluded from the final description to maintain focus on the call center position.

Role: Call Center Agent

Location: Abu Dhabi

ROLE PURPOSE:

• To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

These are the main responsibilities of this role:

KEY PERFORMANCE INDICATORS:

• Call quality
• Customer satisfaction
• Adherence to schedule
• Product & process knowledge
• Average handling time
• Sales leads generation target to reviewed

Specialist Skills / Technical Knowledge Technical Competencies Required for this role:

• Communication skills bilingual language (Arabic/English)
• Sales skills
• Customer resolution skills

Required Experience:

Unclear Seniority

1. Minimum 2-3 years of experience in a call center environment preferably in the banking sector.
2. Open to Arabic and non-Arabic speakers.
3. Must be flexible and available for the work of 24/7 shift work.
4. Strong communication skills and customer service-oriented mindset.
5. Fluent in Arabic & English.
6. Ability to multitask, prioritize and manage time effectively.
7. High level of professionalism.
8. Strong problem solving and conflict resolution skills.

Role: Call Center Agent - Fresh Graduates Only ( UAEN)

Location: RAK

Role Purpose:
The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.

Key Accountabilities of the role

• Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
• Assist clients with account-related issues including account setup maintenance and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments such as Client Services Compliance Sales and Operations to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

• Previous experience in a call center customer service or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills poise and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic Language and English

Unclear Seniority

Role: Call Center Agent - Fresh Graduates Only ( UAEN)

Location: RAK

Role Purpose:
The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.

Key Accountabilities of the role

• Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
• Assist clients with account-related issues including account setup maintenance and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments such as Client Services Compliance Sales and Operations to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

• Previous experience in a call center customer service or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills poise and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic Language and English

Unclear Seniority

The Concierge Specialist plays a crucial role in delivering superior guest experiences by not only managing inquiries but also taking a proactive approach to resolving complaints, analyzing feedback, and suggesting process improvements. This role requires an advanced understanding of guest relations, complaint management, and the ability to mentor and guide other team members.

• Handle complex inquiries and complaints, ensuring quick resolution and high guest satisfaction.

• Manage guest complaints across multiple channels, conducting thorough investigations, and implementing solutions to prevent recurrence.

• Analyze guest feedback, identify root causes of complaints, and recommend process modifications to enhance guest experience.

• Create detailed reports on guest feedback and complaints, providing insights for management to improve service delivery.

• Cultivate strong relationships with guests, partners, and suppliers to enhance the brand's reputation and service standards.

• Support and guide other team members, sharing expertise and helping to maintain a high standard of service across the team.

• Perform additional tasks as required, contributing to the overall success of the concierge team.

• Higher Secondary
• 2–5 years in travel, tourism, hotel management, contact centers, or guest relations.
• At least 1 year of leadership experience.
• Advanced problem-solving and decision-making skills.
• Strong organizational and prioritization abilities.
• Proficiency in English, with additional languages such as Arabic, French, or Russian being advantageous.
• Ability to work independently and as part of a team, adapting to a dynamic work environment

• University Degree in Tourism or Hospitality Management
• Experience in the entertainment industry
• Knowledge Retention
• Attention to Details

Job Opportunity for Call Center Agent

Location: Abu Dhabi

Salary: AED 3,000 – 4,000

Visa: Family/Husband visa holders preferred

About the Role:

Home Hunters Properties is looking for a driven Call Center Agent to support our growing real estate team in Abu Dhabi. If you're passionate about real estate, fluent in Arabic and English, and ready to thrive in a fast-paced environment, we'd love to hear from you

Key Responsibilities:

• Cold calling property owners to gather availability updates

• Coordinating with sales and leasing teams

• Preparing and sharing daily property availability reports

What We're Looking For:

• 1+ year of experience in real estate listing or related field

• Strong communication skills in Arabic and English

• Confident in negotiation and client interaction

• Proficient in CRM, listing portals, and Microsoft Office

• Motivated, organized, and able to meet daily targets

• A strong interest in leasing and property management

• Advantage: Own visa (family or husband sponsorship)

How to Apply:

Send your CV to

Join a passionate, professional team and grow your real estate career with Home Hunters Properties.

Company Description

Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

Job Description

Job Purpose :

To serve customers by providing product and service information, resolving product and service issues while maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and provide end-to-end solutions for a better customer service experience.

Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues.

Job Specific Accountabilities

• Provide excellent customer service by attending to incoming calls within the quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes.
• Maintain confidentiality of the bank's customers and data.
• Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.
• Attend to special tasks assigned by team leader and managers.
• Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
• Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.

Qualifications

Minimum Qualifications:

• High School

Minimum Experience:

• 0 – 2 years relevant experience in the banking sector.

Knowledge, Skills, and Attributes:

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
• Excellent communication skills in English & Arabic.

Additional Information:

• Should hold a Valid UAEN family book (Mandatory).

Job Type: Full-Time

We are a dynamic and growing real estate company based in Abu Dhabi, seeking a proactive and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and supporting the sales and leasing teams by generating and qualifying leads.

• Handle incoming calls and respond to customer inquiries professionally and promptly
• Make outbound calls to potential clients for lead generation and follow-ups
• Understand client requirements and provide relevant property options
• Schedule appointments for property viewings and coordinate with sales/leasing agents
• Maintain an up-to-date knowledge of company listings, promotions, and policies
• Update CRM systems with client information, feedback, and follow-up actions
• Meet or exceed monthly performance and lead targets
• Handle client complaints or issues, escalating complex matters when necessary
• Provide administrative support to the sales and leasing team as required

• Proven experience in a call center, telemarketing, or customer service role (real estate experience is a plus)
• Excellent communication skills in English (Arabic is a strong advantage)
• Strong interpersonal skills and a customer-centric approach
• Ability to work under pressure and meet targets
• Proficiency in using CRM systems and Microsoft Office Suite
• Positive attitude, team spirit, and willingness to learn
• UAE experience preferred

• Competitive salary + incentive structure
• Ongoing training and career development opportunities
• Friendly and professional working environment
• Opportunity to grow within a fast-paced real estate company