426 Customer Service Director jobs in Dubai

Key Responsibilities:

1. Oversee and manage the delivery of application support and new developments.
2. Ensure adherence to SLAs and governance protocols, maintaining high-quality service delivery.
3. Act as the primary point of contact for stakeholders, facilitating effective communication and addressing escalations promptly.
4. Monitor and manage incident escalations, ensuring resolution within agreed timelines.
5. Coordinate Agile practices, including sprint planning, stand-ups, and retrospective meetings.
6. Collaborate with Business Analysts and technical teams to prioritize tasks and allocate resources effectively.
7. Review performance metrics, prepare status reports, and provide updates to stakeholders regularly.
8. Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
9. Manage team capacity, including cross-training plans, to ensure business continuity.

Required Experience:

Manager

**Job Title:** Service Delivery Coordinator

The primary responsibility of this role is to oversee the delivery of exceptional guest service. This includes maintaining a clean and hygienic environment, ensuring that all kitchen equipment and areas are properly sanitized.

• Provide exceptional guest service while supporting fellow colleagues
• Maintain a clean and organized work environment
• Train Kitchen Stewards on proper sanitation procedures

Our ideal candidate will have excellent communication skills and be able to work effectively in a team environment.

In return for your hard work, we offer a competitive salary and benefits package.

Job Purpose

To coordinate and oversee the end-to-end service delivery of Coiled Tubing Drilling (CTD) operations, ensuring alignment with client expectations, safety standards, and project timelines. This role acts as the central point of contact between field teams, engineering, logistics, and client representatives.

Key Responsibilities

Operational Coordination

• Plan and coordinate CTD job execution, including pre-job readiness, equipment mobilization, and post-job demobilization.
• Ensure all job programs, risk assessments, and contingency plans are in place and communicated to field teams.
• Monitor real-time job progress and provide technical and logistical support to field supervisors.

Service Quality & Performance

• Track and report KPIs such as NPT (Non-Productive Time), job efficiency, and service quality incidents.
• Conduct post-job reviews and lessons learned sessions with field crews and engineering teams.
• Drive continuous improvement initiatives based on field feedback and performance data.

HSE & Compliance

• Ensure all CTD operations comply with company and client HSE standards.
• Verify that all personnel are certified and trained for CTD operations.
• Participate in audits, safety meetings, and incident investigations.

Client & Stakeholder Engagement

• Serve as the primary interface with client representatives during planning and execution phases.
• Provide regular updates on job status, risks, and mitigation plans.
• Support commercial teams with job costing, invoicing, and service quality documentation.

Logistics & Resource Planning

• Coordinate the availability and movement of CTD equipment, tools, and consumables.
• Liaise with maintenance and warehouse teams to ensure equipment readiness and certification.
• Forecast personnel requirements and coordinate mobilization with HR and field operations.

Qualifications & Experience

• Bachelor's degree in Engineering, Petroleum Technology, or related field.
• 5+ years of experience in Coiled Tubing or Well Intervention operations, with at least 2 years in a coordination or supervisory role.
• Strong understanding of CTD tools, downhole dynamics, and drilling workflows.
• Familiarity with HSE management systems and service quality processes.

Key Competencies:

• Excellent communication and stakeholder management skills.
• Strong organizational and multitasking abilities.
• Proficiency in job planning software and reporting tools (e.g., WellView, SAP, Excel).
• Ability to work under pressure and adapt to dynamic field conditions.

*Please remember that joining the Talent Community is not an application for any specific job at Baker Hughes but to have the privilege of being considered for an opportunity that suits your profile on priority.

Job Overview:
Reporting to the Service Delivery Manager in Operations Transformation & Support, the Service Delivery Lead will lead the Vendor and Service Delivery team responsible for the overall performance management of outsourcing partners who are designated to perform activities on behalf of Allianz Partners Health
What you do:
Responsibilities will include, but are not limited to, the following:
Support the development of the global TPP, Operational Partnerships management and Inter -BU agreement Framework for Allianz Partners Health

• Assist in developing a standardized framework for TPP, operational partnerships and inter-BU agreement globally, ensuring alignment and compliance
• Assist in developing and drive the strategic agenda considering the businesses Third Party Partners (TPP's) to meet the standards set out in the TPP Management Framework.
• Assist in managing and structure the delivery of the TPP performance reviews with the support of the appropriate functional operational departments and in compliance with EU Solvency II requirements and Allianz Group Outsourcing process.
• Assist in managing inter-BU governance.
• Supporting the operations offshoring platforms considering scoping, set up, contracting and cost management and oversight.

• Assist in managing and developing end to end service delivery considering related TPP service issues through an effective complaint management model, identifying root causes and managing mitigation plans to enhance the service delivery
• Accountable for all aspects of the service, quality and monitoring of TPP's to maintain best in class service

• Consolidation of TPP performance and reporting, including cost containment metrics and trending.
• Building dashboard for the service delivery

• Bsc. Degree
• Preferably 10 years+ of optimal Service Delivery experience, preferably in a multinational environment, including several years spent leading a significant and complex department.
• Experience in a multinational environment, producing accurate work within tight deadlines
• Negotiating and management of complex supplier contracts and performance management
• Experience in project management and/or data analytics are an advantage
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
• Comfortable working with numbers and complex data sets
• A highly customer-focused individual with excellent interpersonal and communicative skills
• Excellent problem solving skills
• A high level of results/goal orientation
• Takes full ownership and responsibility for the task/duties assigned to them
• Very high attention to detail
• Excellent team player & ability to work on own initiative
• Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards
• Fully capable of prioritising and managing own work independently
• Ability to influence others and lead by example

Qualification: B. E / Equivalent Qualifications

Experience:13 to 15 years

Reporting to: Head – Service Delivery

Responsibilities: The Delivery Consultant is responsible for:

• Experience in a role with strong working knowledge and understanding of NOC and Managed Service operations with in ITIL frameworks (Incident, Change and Problem Management)
• Service delivery assurance to ensure maximum service availability and performance to our customer’s infrastructures we manage.
• Driving and implementing operations services strategy in order to achieve performance and quality in alignment with Global Services Standards.
• Monitoring customer satisfaction to modify working practices in line with a continuously evolving industry sector.
• Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team.
• Experience of ITIL, ISO20K and ISO27K standards framework and implementation exposure.
• Building the subject matter expertise within the function and provide resources into approved projects whilst maintaining operational coverage and efficiency.
• Be responsible for career development and appraisals.
• Performing Data Center and/or System Consolidation/Relocations, including Migration Planning/Design, Communication, Coordination and Execution.
• Interacting with IT staff or vendors in performing complex testing, support and troubleshooting functions.
• Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively.
• Ensure continual improvement in customer satisfaction, delivering higher value services and productivity

The roles definition breaks down into the following areas:

Operational Efficiency

• Manage day-to-day 24 /7 operations, in the area of desktops, infrastructure networks and applications to exceptional levels of service in excess of business expectations.
• Experience to understand and capture business and technical requirements.
• Operational management experience in dealing with internal and external customer communications
• A depth of knowledge and experience controlling variables such as time, scope, and risk management
• A strong understanding of monitoring and management tools, ITSM service desk tool, Security tool, Backup tool etc. which help to maintain 99.999% availability.
• Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and service/infra transition plan depending on solution complexity, priorities and deliverables.
• Should be able to provide /prepare service delivery solution,
• Participates in client presentations and discussions to present the technical solution.
• Develop, implement and maintain a value-adding regime of key performance indicators (KPI’s)
• Provide an ongoing service improvement plan and align with individual’s goals.
• Streamline process for on boarding customers and routine tasks.
• To establishing uniform processes and procedures is to ensure that the client gets the same experience from the onset of contact.
• To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
• Ensure transfer of knowledge to other staff to ensure the Customers systems are understood
• Hands on experience of Active Directory Window server 2003 to Window server 2012 R2
• Hands on experience on Windows Server 2008, 2012 Operations/Management/Active Directory administration/Backup Operation and Server Virtualization.
• Ensure that reports are accurate and delivered on time.
• Provide regular status reports and project information (Weekly/Monthly/Quarterly ) to the Management team including trends and statistics, overall health and metrics for each client

People Management

• Ability to set out a clear direction, inspire others and assume command
• Ability to self-manage and lead large teams
• Responsible for the timely and quality deliveries of the tasks assigned to the team
• Work as point of contact for all people related aspects with the stakeholders
• Ability to lead, collaborate, triage and make decisions in a fast paced, changing environment
• Help to ensure all employees are maximizing their potential

Education, Qualifications and Certification

• ITIL V3 Certified
• Graduate/Post-Graduate in Computer Science
• Minimum 3 years of proven data center experience in a 2nd / 3rd level support role
• Should have Project management skill

Skills and Abilities

• Able to communicate technical and business information to widely varied audiences.
• Self-confident and dedicated to providing a professional level of customer service.
• Highly organized, capable of handling multiple tasks simultaneously and meeting deadlines
• Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
• Passionate about current and future technologies
• Ability to self-manage and lead large teams
• Ability to work in flexible shifts

Business Acumen

• Excellent understanding of data center management

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