293 Customer Service Director jobs in Dubai

customer care

• Remote
• Full-Time
  
  

• Customer Interaction Management: Handle incoming customer calls, emails, and chats professionally.
• Query & Complaint Resolution: Address customer inquiries, complaints, and requests efficiently.
• Positive Customer Engagement: Maintain a positive and helpful attitude while assisting customers
• Information Delivery: Provide accurate information about products, services, and company policies
• Record Maintenance: Keep records of customer interactions and transactions.
• Internal Coordination: Coordinate with internal teams to resolve customer issues.
• Follow-Up and Feedback: Follow up with customers to ensure satisfaction.
• Process Improvement Identification: Identify opportunities to improve customer service processes.
  
  

• Communication Skills: Strong verbal and written communication skills.
• Problem Solving: Excellent problem-solving and conflict-resolution abilities.
• Multitasking Ability: Ability to multitask and work in a fast-paced environment.
• Software Proficiency: Proficiency in using CRM software and customer support tools.
• Interpersonal Skills: Strong interpersonal skills and patience in handling customers.
• MS Office Knowledge: Basic knowledge of MS Office (Word, Excel, Outlook)
  
  

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

OONZOO is hiring Customer Support Executive.

Job Role: Customer Support Executive

Experience Range: Minimum 6 Months Experience in Customer Support or Tele sales.

Job Responsibilities:

• Listening to our Customer’s concerns and handling complaints or queries.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Actively listen to the concerns with a Solution Oriented approach.

Qualifications

• Management and Customer Service experience.
• Strong communication, and organization skills
• Good understanding of the Market.
• Enthusiastic, dynamic, self-motivated and excellent teamwork.

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
• Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
• Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
• Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
• Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
• Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
• Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
• Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

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Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

Postal Code: 000

Created Date: 2025-07-09

End Date: 2025-08-09

Experience: 0 - 2 year

Openings: 5

Position Type: Full-time
Location: (Insert location or mention “Remote,” if applicable)

Job Summary:
We are looking for motivated and customer-oriented professionals fluent in Arabic to join our dynamic Customer Support team. As a Customer Support Executive, you will handle client queries, resolve issues efficiently, and maintain a high level of customer satisfaction. Your role will be instrumental in delivering outstanding service and supporting clients on various platforms.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

Role: Customer Support Specialist

Location: BR-Nad Al Sheba Branch

Role Purpose:
To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

Unclear seniority level.

Any Graduate Male (21 - 30) with 0-2 years of experience.

• Process Management: Reviewing existing processes, identifying inefficiencies, and implementing improvements to streamline workflows and enhance efficiency.
• Resource Coordination: Allocating resources effectively, including manpower, materials, and time to ensure optimal performance and meet production targets.
• Team Leadership: Leading and motivating a team of BPO professionals, providing guidance, and fostering a positive work environment.
• Performance Monitoring: Tracking KPIs to monitor progress, identify areas for improvement, and ensure goals are met.
• Compliance: Ensuring operations comply with relevant laws, regulations, and company policies.
• Reporting and Analysis: Preparing reports on operational performance, identifying trends, and providing data-driven insights for strategic decision-making.
• Vendor and Partner Management: Building and maintaining relationships with vendors and partners, negotiating contracts, and ensuring timely delivery of services.

• Languages: Hindi & English (Mandatory); Telugu, Kannada, Tamil, Malayalam (Added preference).
• Communication: Excellent verbal and written skills.
• Analytical & Problem-Solving Skills: Ability to identify and resolve operational challenges and suggest improvements.
• Organizational & Time-Management Skills: Managing multiple tasks efficiently.
• Interpersonal Skills: Effective communication with team members, clients, and other departments.
• Leadership & Team Management: Motivating and guiding teams to achieve goals.
• Proficiency in Business Operations & Project Management Tools: Using tools to track performance and manage projects.
• Knowledge of BPO processes and best practices: Understanding and optimizing BPO operations.

Note: Apply with PASSPORT details & a short introductory video.

• Salary: AED
• Food & Accommodation
• Visa Processing and Flight Fares

To receive incoming calls and make outbound calls, ensuring excellent customer service, responding efficiently to inquiries, and maintaining high customer satisfaction.

Ensure safety and efficiency by overseeing the upkeep of commercial and residential facilities.

Create and execute preventive maintenance plans for facilities and equipment, supervising staff, contractors, and vendors.

Ensure all documentation complies with company policies and regulations.

• Answer incoming or outgoing calls and provide chat support.
• Respond professionally to inquiries about product availability, order status, and delivery.
• Take product reservations in advance and arrange scheduled delivery.
• Ensure products are of the highest quality before commitment or delivery.
• Ensure timely delivery and inform customers of delays in advance.
• Arrange to purchase out-of-stock products from other company branches or vendors.
• Build constructive dialogues with customers and propose alternatives if requested products are unavailable.
• Follow up on order pickup from the head office.
• Maintain and verify the accuracy of all customer data.
• Supervise maintenance of facilities to ensure safety and efficiency.
• Develop and oversee preventive maintenance programs for facilities and equipment.
• Conduct inspections, identify hazards, and ensure regulatory compliance.
• Improve energy efficiency and sustainability; allocate resources for facility projects.
• Provide safety equipment, maintenance records, and technical support to departments.
• Perform preventive maintenance and repairs on mechanical, electrical, and other systems.
• Maintain HVAC, electrical, plumbing systems, and building repairs.
• Respond to emergencies, prepare reports, and review equipment operations.
• Ensure compliance with safety procedures, ordinances, and codes; support after-hours building needs.
• Perform other duties as assigned.

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