635 Customer Service Director jobs in Dubai

The primary goal of this role is to provide exceptional customer service in accordance with established standards, ensuring timely execution and follow-up. Key responsibilities include:

• On-time opening and closing of applicant accounts
• Preparing finance applications and obtaining necessary approvals
• Troubleshooting issues efficiently
• Ensuring adherence to TAT and exceeding customer expectations
• Liaising with other departments professionally

Additional tasks involve:

• Coordinating and preparing monthly reports
• Keeping records of actions taken
• Supporting customer service agents and providing technical assistance as needed

To succeed in this position, you should possess:

• Flexibility when interacting with team members
• Strong data processing and problem-solving skills
• Excellent communication and decision-making skills

Previous experience in banking and knowledge of regulated financial services are advantageous.

Deliver high-quality customer interactions through excellent communication and problem-solving skills

Provide technical support and guidance to customer service agents

This role offers a dynamic and challenging work environment that fosters growth and development

Stay updated with industry trends and best practices to enhance performance

This role involves managing various aspects of a product or service offering project from inception to delivery.

• The selected candidate will oversee planning, scheduling, budgeting, resources allocation, risk mitigation, deliverables, scope, and quality for assigned projects.
• They will work closely with cross-functional teams including pre-sales, sales, product center, finance, and other stakeholders.

The job requires strong project management skills rather than technical skills. However, a solid technical background is necessary to navigate competing interests.

Key responsibilities include:

1. Ensuring stakeholder goal attainment by overseeing scope, schedules, and budgets.
2. Executing projects in alignment with Hexagon's Smart Services Methodology and project management methodologies.
3. Managing customer expectations.
4. Monitoring project work progress, identifying risks, issues, actions, scope changes, etc.
5. Crafting and delivering weekly and monthly project reporting both internally and externally.
6. Maintaining project records in all required tools and applications.
7. Assisting senior team members with tasks on larger internal or external projects.
8. Identifying improvements to tools and processes.
9. Achieving referenceable customers through successful project implementations.
10. Conducting business ethically.

We are seeking a highly organized and skilled project coordinator to join our team. The ideal candidate will have excellent communication and interpersonal skills, be able to work independently and collaboratively as part of a global team.

To be considered for this role, you should possess:

• Strong project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Familiarity with project management methodologies and tools.

Please note that we do not discriminate based on age, sex, race, ethnicity, or any other characteristic.

As a member of our team, you will enjoy:

• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• A competitive salary and benefits package.

We are a leading provider of digital reality solutions, combining sensor, software, and autonomous technologies. Our mission is to put data to work, boost efficiency, productivity, quality, and safety across various industries.

This is a key role in our organization requiring 3-5 years of experience in systems administration and engineering.

The ideal candidate will have expertise in Microsoft Active Directory, Azure components and APIs, and operating systems (Windows and Linux).

We are looking for someone with knowledge of databases (SQL Server and MySQL), web services, mail, backup, and application monitoring.

The successful applicant will also possess a good understanding of networking fundamentals, server hardware, and Agile and DevOps practices.

Familiarity with Azure federation services and certifications such as Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, or CCNA would be advantageous.

In this role, you will be responsible for:

• Solving complex technical issues related to system administration and engineering
• Collaborating with cross-functional teams to resolve problems
• Providing exceptional customer service and support

As a Technical Support Engineer, you will have the opportunity to grow and develop your skills in a fast-paced environment.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting role.

Unlock your potential as a Service Delivery Specialist, driving exceptional guest satisfaction and hotel profitability.

In this pivotal role, you will lead by example, prioritizing tasks, coordinating guest requests, and promoting a culture of excellence. Your responsibilities include:

• Delivering world-class service with a prompt, caring, and helpful attitude
• Prioritizing tasks to meet the needs of our guests promptly and efficiently
• Effectively managing departmental expenses through strategic analysis and planning
• Reviewing designated in-house guest lists and staying informed about guest names, room locations, special requests, and profile histories

As a key member of our team, you will also maintain awareness of competitor services and rate structures by conducting regular comparisons of our Guest Services Department.

At the forefront of customer satisfaction lies a pivotal role: the Customer Service Coordinator. This position plays a vital part in ensuring seamless order processes from initial inquiry to final delivery.

As a cornerstone of client support, this individual must possess exceptional communication skills, as well as meticulous attention to detail. The ability to provide accurate information and coordinate effectively with internal teams is essential for success in this role.

• Prior experience in customer-facing roles such as sales coordination or order management in a showroom or trading environment would be an asset.
• Strong interpersonal and communication skills are crucial for effective interaction with clients and colleagues.
• A comprehensive understanding of pricing, shipping, and order fulfillment processes is necessary for optimal performance.
• This role demands high levels of organization, allowing the coordinator to manage multiple tasks efficiently and prioritize accordingly.
• Proficiency in MS Office and customer service/order management software is expected.
• Accurate record-keeping and documentation are critical aspects of this position.
• Excellent follow-up skills and problem-solving abilities are required to address any issues that may arise.
• Throughout the process, maintaining a positive client-focused attitude while upholding professionalism under pressure is imperative.

We are seeking a talented professional to provide exceptional telephone services to our customers.

• Provide high-quality customer service by answering enquiries efficiently and politely, with correct and complete information.
• Identify and maximize opportunities for growth through effective communication and relationship building.
• Stay up-to-date with changes and developments in products, services, and procedures to deliver the best possible experience.

Requirements:

• Min. 1 year call center/customer service experience, preferably within real estate.
• Fluent English speaker (B2 Level+).
• Excellent communication and interpersonal skills.
• Competent use of PC, MS Excel formulas.
• Graduate preferred in any stream and above.
• Cheerful personality, empathetic approach.
• Pleasant telephone etiquette, enthusiastic communicator.

Additional Information:

This role requires flexibility, adaptability, and a proactive attitude to thrive in a fast-paced environment.

As a key team member, you will be responsible for overseeing program management and ensuring the successful delivery of services to meet customer needs. You will act as a project leader, reviewing technical requirements, identifying tasks, assigning resources, and creating project schedules to ensure timely completion.

• Establish strong relationships between teams to facilitate communication and collaboration.
• Develop and maintain program plans that outline work scope, timelines, milestones, and team members to ensure effective execution.
• Conduct regular team meetings to monitor progress, address concerns, and align schedules.
• Chair and coordinate team meetings, reviews, and technical coordination sessions to ensure alignment and decision-making.

Additionally, you will be responsible for monitoring program schedule commitments, directing personnel as needed, and assisting with operations management and quality assurance to ensure regulatory compliance.

To excel in this role, you must possess:

• 8+ years' experience in Aviation Maintenance and/or Program Management.
• 2 years of experience in a Team Lead or Supervisor position, including project and team management.
• Excellent leadership skills, utilizing specialized knowledge and expertise.
• Strong analytical and problem-solving skills, with the ability to resolve complex issues creatively.
• Proficient in MS Office suite and Microsoft Project, with advanced user skills highly desirable.
• Ability to manage a 24/7 maintenance operation and work well under pressure.
• Working knowledge of global civil aviation regulations and requirements.

Preferred qualifications include a Bachelor's degree in Engineering or a related field, or equivalent work experience, as well as experience in In-flight Entertainment (IFE) and aircraft maintenance.

We offer a comprehensive benefits package, including flexible benefits and opportunities for professional growth and development.

We are seeking a highly skilled Service Delivery Specialist to join our team. The ideal candidate will have expertise in designing, implementing, and optimizing IT Service Management (ITSM) frameworks to deliver high-quality services to internal teams and clients.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills to collaborate effectively with various teams.

The successful candidate will be responsible for managing service requests, incident management, change management, and problem management workflows. They will also participate in the identification and implementation of solutions to automate and enhance ITSM processes.

In addition, they will provide training and support to IT staff and stakeholders on ITSM processes and tools, and maintain documentation for ITSM processes, policies, and procedures.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in ITSM engineering or a similar role.
• Strong understanding of ITSM frameworks, particularly ITIL.
• Experience with ITSM tools and software (e.g., ServiceNow, Jira, or similar solutions).

• Opportunity to work with a dynamic team to drive business growth and improvement.
• Chance to develop and implement innovative solutions to enhance IT service delivery.
• Professional development opportunities to advance your career.

Please note that certifications in ITIL or other ITSM frameworks are a plus.

We are seeking a highly skilled and experienced customer service professional to join our team in Dubai.

As a Customer Service Officer, you will be responsible for providing high-level customer service and end-to-end support to the Coverage Team across Community Banking on all customer service matters. Your key responsibilities will include overseeing all services related to Community Banking clients to optimize customer experience across all services, account opening and closing for entities, and ensuring RIM alignments with all required parameters.

You will work closely with the RM's on all operational and middle office tasks, handle customers' routine enquiries within same day turn-around time, and work on complaints resolution and identify ways of ensuring complaint doesn't recur. You will also liaise with different departments within ADIB for operational issues, cover coverage on CBV/RCSA/BIA processes, and handle other middle office assignments and extra tasks to support Community Banking department on daily basis.

Escalate matters and incidents directly to the Line Manager, and report identified missing data/updates/parameters/ for any client RIM directly to the account RM and Line Manager for their immediate action with clients and their follow-ups. Ensure no dormant/inactive accounts within the assigned portfolio.

• ADIB Banking Products Knowledge
• Sound knowledge of ADIB Policy & Process
• Language Skill
• Operations & Processing skills

Additional requirements include a Bachelor's degree, 3 years experience in a similar position, efficient and effective computer and MS Office skills (Word Excel PowerPoint), ability to work in teams and individually, fair knowledge of cash management service and other corporate/BBD banking products, good knowledge of AML & Compliance related matters, excellent time Management Planning Organizing accomplishing tasks against deadlines, and problem solving.