65 Customer Service Representative jobs in Dubai

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

What's the role?

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.

As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.

Key responsibilities include:

• Process all contacts (inbound and outbound – E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy product & application questions, pricing enquiries, quotation stock availability, delivery status, and contacting/updating field personnel as per communication policy.
• Actively manage customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
• Take responsibility for customer master data by ensuring 100% accuracy and completeness whilst entering new accounts, project location’s and contact details into SAP system.
• Actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
• Support field-based personnel by providing on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
• Act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management & courier service to provide quality Customer Service.
• Maintain additional tasks as identified by management in areas such as administration, account hold, back orders, steering orders, certificate creation – if processed by the individual, sales, productivity, quality.

• UAE National Family Book (to comply with the UAE Emiratization law)
• A Bachelor’s Degree
• Proficiency in English (verbal and written)
• Good computer skills (ideally SAP)
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with strong customer orientation
• Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area

Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What's the role?

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.

As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.

Key responsibilities include:

• Process all contacts (inbound and outbound – E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy product & application questions, pricing enquiries, quotation stock availability, delivery status, and contacting/updating field personnel as per communication policy.
• Actively manage customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
• Take responsibility for customer master data by ensuring 100% accuracy and completeness whilst entering new accounts, project location’s and contact details into SAP system.
• Actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
• Support field-based personnel by providing on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
• Act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management & courier service to provide quality Customer Service.
• Maintain additional tasks as identified by management in areas such as administration, account hold, back orders, steering orders, certificate creation – if processed by the individual, sales, productivity, quality.

• UAE National Family Book (to comply with the UAE Emiratization law)
• A Bachelor’s Degree
• Proficiency in English (verbal and written)
• Good computer skills (ideally SAP)
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with strong customer orientation
• Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area

Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Bestax Chartered Accountants | Full time

Dubai, United Arab Emirates | Posted on 10/08/2025

BestaxChartered Accountants is a team of dedicated, and qualified public accountants,located at the heart of Dubai, Business Bay and offers numerous services suchas VAT, Corporate Tax & Excise Consultancy, Accounting & BookkeepingServices, Audit & Assurance services, Internal Audits, Software Solutions, Business Setup Services, ESR, UBO and AML Complianceand other financial and business consultancy services.

We’re Hiring: We are looking for an ambitious and talented FemaleBusiness Setup Sales Assistant and Consultant to join our team in Dubai. The ideal candidate shouldbe an experienced, well organized, and proactive Sales & BusinessDevelopment professional, with the objective to win new clients by providingpremium consulting services.

Key Responsibilities:

• Convert leads generated through various marketingplatforms into realized business.
• Conduct meetings with potential clients to developan understanding of their businesses and consult them through the entireprocess of setting up a business in the UAE.
• Understand and educate clients on Bestax’s productofferings and local laws related to different business setup processes.
• Present recommendations to clients regarding thebusiness opportunities and advantages of starting a business in differentzones in the UAE.
• Carry out research to understand the nature of thebusiness the client intends to start and its implications in differentzones in the UAE.
• Liaise with internal teams to keep the clientinformed on progress and ensure proper communication.
• Liaise with licensing authorities to ensureseamless company setup.
• Coordinate with bankers for the opening of bankaccounts and other related services.
• Prepare and present sales reports to management.
• Ensure that accurate documentation is submitted ina timely manner.
• Attend networking events, manage partner relationships,and share insights with the marketing team.
• Upsell and cross-sell to deliver added value toclients and promote products and services.

Key Qualifications:

• Minimum of 1 year of experience with salesacumen, and business development.
  
• Proactive, confident, quick-thinking, and ago-getter with a track record of generating business.
  
• Presentable with excellent communication,negotiation, and relationship-building skills.
  
• Proficiency in English; knowledge of additionallanguages are a plus.
  
• High attention to detail and ability to managedocuments and databases.
  
• Integrity, dependability, accountability, and workethic.
  

What We Offer:

• A competitive base salary along with an excitingincentive structure.
  
• Opportunities for personal and professionalgrowth.
  
• Continuous learning and development.
  
• Collaborative, diverse, and dynamic workenvironment.
  
• Direct impact on entrepreneurs, startups, andmultinational corporations.
  

Posted On 25 Jun, 2025

Type: Retail Banking

Job Category: Retail Banking

Job Purpose

Demonstrate proficiency in responding to incoming contacts and making outbound calls at the assigned workplace. Handle inquiries, complaints, fault reports, and service requests of routine nature with minimal supervisory support. Attend to complex/non-routine issues in consultation with the supervisor. Follow-up and seek feedback from customers/callers, interfacing with concerned sections/divisions/units as required. Comply with prescribed policies, operating procedures, and quality standards to ensure customer satisfaction. Attend to shift duties as assigned to ensure continuity in contact centre operations. Exhibit tact, diplomacy, and courtesy when dealing with customers' calls/inquiries.

Key Accountabilities

• Answer inbound calls and assist customers with inquiries, questions, and complaints, providing high-standard professional customer service.
• Handle routine incoming contacts/emails with minimal supervision; escalate recurrent or complex issues as needed.
• Demonstrate politeness, poise, dignity, and emotional maturity. Handle difficult callers with tact and sophistication. Manage calls effectively, with empathy and assertiveness where needed.
• Achieve pre-set targets related to service quality, productivity, and data capture.
• Conduct outbound calls, participate in telemarketing and surveys, interface with identified customers, capture responses, and assist in follow-up.
• Record call details accurately into bank applications.
• Report customer feedback for continual product and service improvement.
• Use scripting effectively and suggest changes for improvement.
• Participate actively in team development to foster an effective and positive work environment.
• Proactively suggest process improvements and service enhancements.
• Ensure compliance with consumer protection standards, including fair treatment, accurate information, prompt responses, data protection, and reporting suspicious activities.
• Understand and adhere to risk frameworks and associated procedures.
• Demonstrate thorough knowledge of Consumer Protection Regulations and bank standards for fair treatment, ethical conduct, and complaint resolution. Continuously improve knowledge and provide input on bank policies.

Qualifications, Experience & Skills

• Minimum 2 years of experience in a similar role and industry.
• Proficient in MS Office.
• Fluent in English and Arabic.

Interested candidates should email their applications.

Sharjah Islamic Bank (SIB), established in 1975, provides banking services to individuals and companies. Originally founded as National Bank of Sharjah, it transitioned to Islamic banking in 2002, offering a wide range of Sharia-compliant retail, corporate, and investment services across the UAE.