648 Customer Service Representative jobs in Dubai

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Responsibilities:

• Provide excellent customer support through calls, emails, and social media
• Assist customers with product inquiries, order updates, returns, and exchanges.
• Maintain a high level of product knowledge to recommend styling options and assist with size/fit.
• Handle customer complaints in a professional and timely manner.
• Coordinate with logistics and warehouse teams to ensure smooth delivery and after-sales service.
• Build strong customer relationships to encourage loyalty and repeat purchases.

Job Type: Full-time

Pay: From AED4,000.00 per month

A. Responding to online inquiries: via official website, WhatsApp, social media, phone, and email

B. Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication skills

C. Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone)

D. Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions

E. Recording customer feedback and sharing it with the product team to drive service improvements

F. Maintaining customer relationships to enhance satisfaction and repurchase rates

G. Managing system order processing and cashier duties

Job Types: Full-time, Permanent

Pay: From AED2,500.00 per month

Job Title: Customer Service Representative

Location: Sharjah, UAE

About Us:

Al Itqan is a leading name in waterproofing and flooring solutions in the UAE with over 40 years of legacy. Our commitment to quality, safety, and innovation continues to drive our success in delivering high-performance services for construction and maintenance projects across the region.

Key Responsibilities:

Manage customer inquiries via phone, email, and in person with professionalism and efficiency.

Provide detailed information about Matrix properties, projects, and services.

Assist clients throughout the sales and post-sales process, ensuring a smooth experience.

Maintain accurate records of customer interactions and follow up on queries.

Coordinate with internal teams to resolve customer concerns efficiently.

Support the sales and marketing team with client-related requests and documentation.

Requirements:

Prior experience in customer service, preferably in Dubai.

Experience in real estate or a related field is an advantage.

Excellent communication and interpersonal skills.

Proficiency in English; additional languages such as Arabic or Hindi are a plus.

Strong problem-solving skills and a customer-focused mindset.

Ability to multitask and work in a fast-paced environment.

Benefits:

Competitive salary package.

Real estate industry exposure.

Health insurance coverage.

Travel allowance.

Application is strictly via LinkedIn. Interested candidates can apply directly through our official LinkedIn job posting.

We are seeking a friendly professional and solution-oriented Customer Service Representative to join our team in Dubai. The ideal candidate will be the first point of contact for customers providing information resolving issues and ensuring an excellent customer experience.
Key Responsibilities:
Respond to customer inquiries via phone email chat or in person.
Provide accurate information about products services and company policies.
Resolve customer complaints or concerns efficiently and professionally.
Maintain detailed records of customer interactions and transactions.
Coordinate with other departments to address customer needs.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Stay updated on company products services and promotions.
Handle order processing returns and exchanges as needed.
Requirements:
High school diploma or bachelors degree.
Proven experience in a customer service role is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office and CRM systems.
Fluent in English; Arabic or other language skills are a plus.
Professional appearance and a customer-first attitude.
Ability to work flexible hours including weekends or holidays.
Benefits:
Competitive salary.
Visa and medical insurance.
Paid annual leave and public holidays.
Training and career development opportunities.
Positive and multicultural work environment.

Answer incoming calls from customers for various purposes, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

• Answer calls and route calls to appropriate resource
• Handle patients' inquiries telephonically and convert their inquiries to emails according to standard operating procedures; send to the relevant department if no answer after transferring the line twice
• Research required information using available resources
• Manage and resolve patients' complaints and transfer to a qualified person to solve their complaint
• Provide customers with service information and hospital policy
• Update the business connect with new staff numbers and the names of new staff joining the hospital
• Identify and escalate priority issues
• Follow up patients' calls when necessary
• Transfer the call internally between healthcare staff (e.g., on-call doctor, blood bank, radiology on call)
• Stay updated with information circulated in the hospital (memos/circulars) and updates within the call center (External Calls workbook—updates, on-leave and appointments)
• Take care of tools entrusted by the administration (e.g., computer, headset); use for official purposes only
• Receive calls from patients and help with queries regarding appointments
• Book new appointments as per OPD policy; inform patients of information they should know before their visit
• Cancel and reschedule appointments as per patient request
• Online booking of appointments (through website)
• If there are no slots available and a patient needs urgent appointment, gather all information (patient details, caller's name, patient name, MRN, etc.) and send by email to OPD Clinic for arranging appointment as overbooking or walk-in
• Book appointments for all OPD procedures, ER referrals (routine appointments, inpatient appointment list, ER fracture list)
• Handle patient complaints related to appointments and transfer to a qualified person to resolve
• Respond to patient inquiries, requests, or disputes over the phone and route to the appropriate department or staff
• Explain the services available
• Provide patient with service information and hospital policy
• Manage patient complaint calls and communicate to PRO office as per the agreed process
• Update the HMS system with any changes in clinic timing
• Performs related work as assigned by client representative

• Bachelor's Degree or equivalent
• Proficient in relevant computer applications
• Fluent in both Arabic and English
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in a call center or customer service environment
• Good data entry and typing skills
• Knowledge of administration and clerical processes