82 Customer Service Representative jobs in the United Arab Emirates

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

What's the role?

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.

As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.

Key responsibilities include:

• Process all contacts (inbound and outbound – E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy product & application questions, pricing enquiries, quotation stock availability, delivery status, and contacting/updating field personnel as per communication policy.
• Actively manage customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
• Take responsibility for customer master data by ensuring 100% accuracy and completeness whilst entering new accounts, project location’s and contact details into SAP system.
• Actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
• Support field-based personnel by providing on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
• Act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management & courier service to provide quality Customer Service.
• Maintain additional tasks as identified by management in areas such as administration, account hold, back orders, steering orders, certificate creation – if processed by the individual, sales, productivity, quality.

• UAE National Family Book (to comply with the UAE Emiratization law)
• A Bachelor’s Degree
• Proficiency in English (verbal and written)
• Good computer skills (ideally SAP)
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with strong customer orientation
• Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area

Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What's the role?

The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.

As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions.

Key responsibilities include:

• Process all contacts (inbound and outbound – E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy product & application questions, pricing enquiries, quotation stock availability, delivery status, and contacting/updating field personnel as per communication policy.
• Actively manage customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
• Take responsibility for customer master data by ensuring 100% accuracy and completeness whilst entering new accounts, project location’s and contact details into SAP system.
• Actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
• Support field-based personnel by providing on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
• Act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management & courier service to provide quality Customer Service.
• Maintain additional tasks as identified by management in areas such as administration, account hold, back orders, steering orders, certificate creation – if processed by the individual, sales, productivity, quality.

• UAE National Family Book (to comply with the UAE Emiratization law)
• A Bachelor’s Degree
• Proficiency in English (verbal and written)
• Good computer skills (ideally SAP)
• An excellent telephone manner
• Exceptional interpersonal and negotiation skills
• High commitment to customer satisfaction
• Team playing skills with strong customer orientation
• Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area

Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Bestax Chartered Accountants | Full time

Dubai, United Arab Emirates | Posted on 10/08/2025

BestaxChartered Accountants is a team of dedicated, and qualified public accountants,located at the heart of Dubai, Business Bay and offers numerous services suchas VAT, Corporate Tax & Excise Consultancy, Accounting & BookkeepingServices, Audit & Assurance services, Internal Audits, Software Solutions, Business Setup Services, ESR, UBO and AML Complianceand other financial and business consultancy services.

We’re Hiring: We are looking for an ambitious and talented FemaleBusiness Setup Sales Assistant and Consultant to join our team in Dubai. The ideal candidate shouldbe an experienced, well organized, and proactive Sales & BusinessDevelopment professional, with the objective to win new clients by providingpremium consulting services.

Key Responsibilities:

• Convert leads generated through various marketingplatforms into realized business.
• Conduct meetings with potential clients to developan understanding of their businesses and consult them through the entireprocess of setting up a business in the UAE.
• Understand and educate clients on Bestax’s productofferings and local laws related to different business setup processes.
• Present recommendations to clients regarding thebusiness opportunities and advantages of starting a business in differentzones in the UAE.
• Carry out research to understand the nature of thebusiness the client intends to start and its implications in differentzones in the UAE.
• Liaise with internal teams to keep the clientinformed on progress and ensure proper communication.
• Liaise with licensing authorities to ensureseamless company setup.
• Coordinate with bankers for the opening of bankaccounts and other related services.
• Prepare and present sales reports to management.
• Ensure that accurate documentation is submitted ina timely manner.
• Attend networking events, manage partner relationships,and share insights with the marketing team.
• Upsell and cross-sell to deliver added value toclients and promote products and services.

Key Qualifications:

• Minimum of 1 year of experience with salesacumen, and business development.
  
• Proactive, confident, quick-thinking, and ago-getter with a track record of generating business.
  
• Presentable with excellent communication,negotiation, and relationship-building skills.
  
• Proficiency in English; knowledge of additionallanguages are a plus.
  
• High attention to detail and ability to managedocuments and databases.
  
• Integrity, dependability, accountability, and workethic.
  

What We Offer:

• A competitive base salary along with an excitingincentive structure.
  
• Opportunities for personal and professionalgrowth.
  
• Continuous learning and development.
  
• Collaborative, diverse, and dynamic workenvironment.
  
• Direct impact on entrepreneurs, startups, andmultinational corporations.