348 Customer Service Representative jobs in the United Arab Emirates

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

1. Provide excellent customer service by attending to incoming calls within the quality guidelines.
2. Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
3. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
4. Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
5. Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
6. Maintain customer records by updating customer history through service requests/complaints and notes.
7. Maintain confidentiality of the bank's customers and data.
8. Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations.
9. Attend to special tasks assigned by team leader and managers.
10. Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service levels and abandoned rates.
11. Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.

• Respond promptly and accurately to client inquiries, ensuring all communications are professional and courteous.
• Assist clients with any issues regarding their accounts or services, striving for first-contact resolution and maintaining a high level of client satisfaction.
• Document all client interactions and update records to maintain accurate information history and facilitate future client engagement.
• Coordinate with internal teams for complex inquiries to provide comprehensive solutions that meet client needs and expectations.
• Identify and escalate urgent client issues to senior staff when necessary for quick resolution and minimize potential impact on the client experience.

• High school diploma or equivalent; some college education preferred for advanced knowledge and skills in customer service and support.
• Previous experience in customer-facing roles is beneficial for developing strong interpersonal and problem-solving skills.
• Excellent verbal and written communication skills are essential for success in this position, as they enable effective client interaction and issue resolution.
• Strong problem-solving skills and a proactive approach to challenges are required to deliver exceptional client service and support.

• Competitive compensation package and benefits to support overall well-being and job satisfaction.
• Opportunities for professional growth and development through training sessions and career advancement.

We're looking for skilled individuals to provide exceptional customer service and create unforgettable experiences for our guests.

• Process operational needs and address guest requests in a timely and professional manner.
• Complete reports and share local highlights to enhance the guest experience.
• Create a safe workplace by following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional image.

• Education: A high school diploma or equivalent is required.
• Related Work Experience: None is required, but relevant experience is preferred.
• Supervisory Experience: None is required.
• License or Certification: None is required.

Our company values diversity and promotes equal opportunities for all applicants.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are making products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, promote sustainability, circularity, and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications connecting the physical and digital worlds, and offerings that enhance branded packaging and display information to improve customer experience. Serving industries worldwide—including home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive—we employ approximately 35,000 employees across more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via (emailprotected).

Manage accounts by processing orders, following up on orders, ensuring pricing integrity, on-time deliveries, and complete order fulfillment.

Provide telephone customer service regarding the company's services and products.

Identify customer needs and determine appropriate actions.

Promote and sell the company's products or services.

Investigate and resolve complaints.

Use a computer system to track questions, answers, and the status of orders.

Evaluate and resolve customer complaints professionally and tactfully.

Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting product testing, and approving replacements.

Authorize credit memos/refunds within policy and procedures.

Implement account service strategies.

Act as the principal liaison with marketing and sales for assigned customers.

Implement marketing programs for assigned accounts.

Support all aspects of customer service, including price quotes, technical recommendations, and sample coordination.

Initiate and implement initiatives to improve customer service and responsiveness.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Champion customer needs and follow up on inquiries.

Provide responsive order management support, including order entry, expediting, and shipment information.

Proactively communicate supply chain issues and suggest alternatives.

Attend technical training seminars.

Back up team members when necessary.

Partner with Inside Sales to help achieve sales goals.

Experience working with the Printing Industry is preferred.

Degree or equivalent diploma required.

2-3 years of customer service or related experience is a plus.

Good written, verbal, and telephone communication skills.

Strong data entry and organizational skills, detail-oriented with good follow-up skills.

Ability to manage multiple priorities effectively.

Understanding of computer systems such as Microsoft Office and Google Suite.

Job Summary

Answer incoming calls from customers for various purposes, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information.

Duties & Responsibilities

1. Answer calls and route them to the appropriate resource.
2. Handle patients' inquiries telephonically and convert their inquiries to emails according to standard operating procedures; send to relevant departments if no answer after transferring the line twice.
3. Research required information using available resources.
4. Manage and resolve patients' complaints and transfer to qualified personnel for resolution.
5. Provide customers with service information and hospital policies.
6. Update the business connect with new staff numbers and names of new staff joining the hospital; identify and escalate priority issues.
7. Follow up on patients' calls when necessary.
8. Transfer calls internally between healthcare staff (e.g., on-call doctor, blood bank, radiology on call).
9. Update yourself with information circulated in the hospital (memos/circulars) and within the call center (External Calls workbook—updates, on-leave, and appointments).
10. Take good care of tools entrusted by the administration (e.g., computer, headset); these are for official use only and should be used with caution.
11. Receive calls from patients and assist with appointment queries.
12. Book new appointments as per OPD policy and inform patients of all necessary information before their visit.
13. Cancel and reschedule appointments as per patient requests.
14. Handle online appointment bookings through the website.
15. If no slots are available and the patient needs urgent consultation, gather all patient information (name, contact number, MRN NO#, etc.) and email it to the OPD Clinic for arranging overbooking or walk-in appointments.
16. Book appointments for all OPD procedures, ER referrals (routine, inpatient, fracture list).
17. Handle patient complaints related to appointments and transfer to qualified personnel.
18. Respond to patient inquiries, requests, and disputes over the phone, routing them to the appropriate department or staff.
19. Explain available services and hospital policies to patients.
20. Manage patient complaints calls and communicate with the PRO office as per the process.
21. Update the HMS system with any changes in clinic timings.
22. Perform related work as assigned by the client representative.

Education and Experience

1. Bachelor's Degree or equivalent.
2. Proficient in relevant computer applications.
3. Fluent in both Arabic and English.
4. Knowledge of customer service principles and practices.
5. Knowledge of call center telephony and technology.
6. Some experience in a call center or customer service environment.
7. Good data entry and typing skills.
8. Knowledge of administrative and clerical processes.

At the heart of every successful organization lies a dedicated individual, providing exceptional customer service to clients, employees, and visitors. As a Front Desk Officer, your role is pivotal in ensuring seamless interactions and fostering a positive work environment.

The job requires you to be responsible for handling inquiries, resolving issues, and offering solutions that meet the unique needs of each individual or group. Your ability to multitask, think critically, and communicate effectively will be essential in delivering outstanding results.

In this role, you will have the opportunity to develop strong relationships with colleagues and clients alike, promoting a culture of teamwork and collaboration. Your excellent communication skills will enable you to convey complex information in a clear and concise manner, ensuring that all parties are informed and satisfied.

To succeed in this position, you should possess excellent interpersonal and problem-solving skills, as well as the ability to remain calm under pressure. You will need to be proficient in using various software applications and technology tools to manage tasks and streamline processes.

The ideal candidate will be highly organized, proactive, and flexible, with a strong commitment to delivering exceptional customer service. If you are a motivated and detail-oriented individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.