683 Customer Service Representatives jobs in Dubai

Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

Company Overview
Arqaam Capital is a leading financial services company with a strong presence in the Middle East region. Headquartered in Dubai, UAE. Known for our innovative approach and client-centric services, Arqaam Capital provides a wide range of financial solutions, including investment banking, asset management, and brokerage services.

Our global electronic trading services cater to clients in over 200 countries and territories, including individual investors, financial advisors, hedge funds, and introducing brokers. We leverage advanced technology, competitive pricing, world class research and extensive market access to help our clients maximize their investments.

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities
You will play a pivotal role in driving sales and expanding our client base. Your primary focus will be on identifying and pursuing sales opportunities, developing long-term client relationships, and contributing to the overall growth of the company.

• Identify and pursue sales opportunities by understanding client needs and offering Arqaam’s white label tech solutions .
• Develop and maintain a pipeline of potential clients and follow up on leads to convert them into active clients.
• Collaborate with the sales team to achieve revenue targets and contribute to the overall growth of the company.
• Handle clients’ enquiries via different channels including email, ticket, live chat, and phone call.
• Familiarize with various proprietary platforms including trading systems and administrative portals to educate clients and align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation, and statements reconciliation.
• Troubleshoot with clients and take ownership when issues arise, follow up, escalate, and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing, and other service groups around the world.

Qualification & Skills
Core competencies:

• Strong Financial product knowledge – Equities, Fixed income & derivatives (MENA and Global)
• Good understanding of trading systems for Institutions, HNI, and Bank white label.
• Self-starter with highly analytical and critical thinking mindset
• Ability to handle stress, work independently, and autonomously in a fast-paced environment
• Excellent command of written and spoken English & Arabic would be an added advantage
• Experience in the MENA region: Understanding of the financial markets and regulatory environment in the MENA region is highly desirable. Experience working with clients from this region will be an advantage.

Requirements:

• Bachelor's / Masters degree
• 10-12 years’ experience in Customer Service and Financial Service with a strong focus on sales. (Candidates with extensive experience in sales and client relationship management will be given priority)
• Candidates with prior experience in client services, middle/back-office operations, compliance, electronic trading, and fund administration will be given priority
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX, FIX and/or basic programming experience a plus

Company Benefits & Perks:

• Competitive Salary, annual performance-based bonus
• Excellent health and welfare benefits
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets, and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery of all client activities, working closely with internal teams to drive results. You will bring strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay committed to meeting deadlines while maintaining excellent client relationships. This role offers a rewarding opportunity for someone who thrives in a client-focused, collaborative, and high-energy environment.

• Manage day-to-day client account deliverables, including communications planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer service support.
• Coordinate technology change requests, ensuring all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives to align activities and drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan, and implement projects, ensuring timely and within-budget delivery.
• Collaborate with internal teams to stay informed about products, solutions, and innovations available to clients.
• Work closely with business leaders to develop and expand client accounts strategically.
• Interpret programme data to monitor performance, identify trends, and improve against KPIs.
• Manage internal administration, including invoicing, reporting, and creating client policies and procedural documentation.

• Agency experience is essential, ideally with a background in loyalty marketing, communications, and/or partnerships.
• A strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.

Manager

We are seeking a Customer Support Specialist to join our team. The ideal candidate will have strong client management skills, be comfortable using various tools, and possess excellent communication skills.

• Manage the onboarding process for new customers.
• Build and maintain relationships with customers.
• Keep supplier information up-to-date for Middle East customers.
• Collate information required for supplier registrations.
• Maintain Sales CRM with recent customer updates and developments.
• Create sales orders and proforma invoices, and follow through to delivery.

• Process new membership application forms.
• Register new members and create business partner records in SAP or Zoho.
• Support monthly renewals, keeping account managers informed.
• Manage complimentary training seats, track availability, update records, and register users on the LMS.
• Handle cancellations: request credit notes, update records, and notify regional offices.

• Assist in managing training participants on the LMS: registration, user management, password issues, exam resets.
• Draft and share participant communications in English and Arabic.
• Follow up on training registrations and setup for courses delivered in Arabic.

• Strong client management skills with a knack for admin and coordination tasks.
• Comfortable using tools like Sales CRM, SAP, Zoho, Excel, and LMS.
• Excellent communication skills to manage internal and external stakeholders.
• Ability to juggle multiple tasks and priorities across international stakeholders.
• Enjoy supporting teams and customers, with a focus on accuracy and efficiency.

Role Overview:

This role involves coordinating with stakeholders to address customer queries, complaints, and enquiries related to Trade & Cash services.

The primary goal is to free up Relationship Managers' time on customer service issues, allowing them to focus on generating additional business within the organization.

• Maintain high-quality customer service levels through timely and appropriate responses to customer queries.
• Collaborate with Product Sales, Relationship Managers, Operations, and other stakeholders to identify process improvement opportunities.
• Provide proactive, reliable, and excellent service by understanding and exceeding client expectations.
• Build strong relationships with clients at transactional and operational levels.
• Identify opportunities to promote organizational products and services and refer clients accordingly.
• Contribute feedback to improve knowledge bases.

• University graduate with at least 8 years of relevant experience.
• Experience supporting large corporate customers, preferably top-tier clients in corporate banking.
• Basic knowledge of liquidity solutions (Pooling / Cash Concentration) is a plus.
• Proficient in computer applications, including CRM systems.
• Intermediate product knowledge in Cash and Trade services.
• Excellent command of spoken and written English; Arabic is advantageous.
• Effective listening, interpersonal, communication skills, and a team-oriented mindset.
• Strong analytical and problem-solving skills.
• Service-oriented with good organizational skills.
• Positive attitude, willingness to learn, and ownership mindset.
• Customer service experience is an advantage.
• Proactive in process improvement.
• Ability to work under pressure, multi-task, and adapt to change.
• Energetic, results-driven, and quick learner.

This role offers a unique opportunity to work with a dynamic team and contribute to the growth of the organization.

As a Corporate Customer Service Manager, you will have the chance to develop your skills and expertise while making a significant impact on our clients' experiences.

We are committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and employee development.

As a seasoned Operations Manager, you will be responsible for leading a team of skilled professionals to deliver exceptional client service and drive business growth.

This role involves coaching and supervising Team Leaders to ensure seamless execution of Client Service Level Agreements and financial objectives.

• Develop and implement strategies to improve operational efficiency and enhance revenue generation
• Build and maintain strong relationships with clients through effective communication and relationship management
• Lead cross-functional teams to achieve business objectives and resolve complex issues
• Design and implement training programs to enhance employee skills and performance
• Conduct regular performance reviews and provide constructive feedback to direct reports

• Bachelor's degree in a related field with over 3 years of experience in operations management
• Proven track record of success in call center environments, particularly within the real estate sector
• Excellent communication and interpersonal skills, with proficiency in English (B2+) and Arabic
• Ability to analyze complex data, identify areas for improvement, and develop effective solutions
• Strong leadership and coaching skills, with a focus on employee engagement and development

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.

We are seeking a motivated and results-driven individual who is passionate about delivering exceptional client service and driving business growth. If you are a strategic thinker with excellent leadership and communication skills, we encourage you to apply for this exciting opportunity.

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery and execution of all client activities, working closely with internal teams to drive results. You are expected to bring fresh strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are always met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay committed to meeting deadlines while maintaining excellent client relationships. This role is ideal for someone who thrives in a client-focused, collaborative, and high-energy environment.

• Manage day-to-day client account deliverables including communications, planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer support.
• Coordinate technology change requests and ensure all deadlines and SLAs are met.
• Understand client KPIs and business objectives, ensuring all activities are aligned to drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan, and implement projects, ensuring timely and within-budget delivery.
• Collaborate with internal teams to stay informed on products, solutions, and innovations available to clients.
• Work closely with business heads to drive strategic development and expansion of client accounts.
• Interpret programme data to monitor performance, identify trends, and drive improvements against KPIs.
• Manage internal administration including invoicing, reporting, and creating client policies and procedural documentation.

• Agency experience is essential, ideally with a background in loyalty, marketing, communications, and/or partnerships.
• Strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical applications.
• Understanding of creative processes and techniques across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Ability to work independently and collaboratively across wider teams.

Manager

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell the services
5. Entering accurate and detailed data into the system
6. Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
7. Build sustainable relationships and engage customers by taking the extra mile
8. Keep records of all conversations in our call center database in a comprehensible way
9. Frequently attend educational seminars to improve knowledge and performance level
10. Meet personal/team qualitative and quantitative targets

Qualifications:

Bachelor’s Degree (Medical / Healthcare Background preferred)

Experience:
Similar work experience in UAE for 2 to 3 years.

Job Category: Call Center Executive

Job Type: Full Time

Job Location: Dubai

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