289 Customer Service Representatives jobs in Dubai

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client’s profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak Arabic & English
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client’s profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak Arabic & English
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device.Built on 20 years ofinnovation and skill, XO is the world’s premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.

• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

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Job Profile
XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.

Job Profile
XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years of innovation and skill, XO is the world’s premier aviation network.
Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.
Your Responsibilities
Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Trip Management: Arrange all flight-related services, managing active tickets containing client requests/changes, keeping itinerary up to date for client and in all systems.
• Proactive Client Communication: Ensure that the client is communicated with regarding all restrictions, always recommending the best options to them and striving to meet their every travel need. On the day of the flight, keeping client up to date on any unexpected or uncontrollable issues that may arise.
• Profile Management: Onboarding new clients to introduce them to the product and the company, speaking to clients and building relationships, maintaining clear, concise, and professional communication with our clients at all times.
• Interdepartmental Communication: Partner with sales team, operations team, billing team, and crew to support them as needed, ensuring a seamless experience for clientele.
• Data Management and Technical Savviness: Be able to keep systems up to date, navigate between different programs with ease, be resourceful in finding answers using the guides given at the time of training.
  

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service
• IndustriesAirlines and Aviation

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Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.

Company Overview
Arqaam Capital is a leading financial services company with a strong presence in the Middle East region. Headquartered in Dubai, UAE. Known for our innovative approach and client-centric services, Arqaam Capital provides a wide range of financial solutions, including investment banking, asset management, and brokerage services.

Our global electronic trading services cater to clients in over 200 countries and territories, including individual investors, financial advisors, hedge funds, and introducing brokers. We leverage advanced technology, competitive pricing, world class research and extensive market access to help our clients maximize their investments.

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description & Responsibilities
You will play a pivotal role in driving sales and expanding our client base. Your primary focus will be on identifying and pursuing sales opportunities, developing long-term client relationships, and contributing to the overall growth of the company.

• Identify and pursue sales opportunities by understanding client needs and offering Arqaam’s white label tech solutions .
• Develop and maintain a pipeline of potential clients and follow up on leads to convert them into active clients.
• Collaborate with the sales team to achieve revenue targets and contribute to the overall growth of the company.
• Handle clients’ enquiries via different channels including email, ticket, live chat, and phone call.
• Familiarize with various proprietary platforms including trading systems and administrative portals to educate clients and align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including but not limited to funding process, position transfers, corporate actions, margin calculation, and statements reconciliation.
• Troubleshoot with clients and take ownership when issues arise, follow up, escalate, and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing, and other service groups around the world.

Qualification & Skills
Core competencies:

• Strong Financial product knowledge – Equities, Fixed income & derivatives (MENA and Global)
• Good understanding of trading systems for Institutions, HNI, and Bank white label.
• Self-starter with highly analytical and critical thinking mindset
• Ability to handle stress, work independently, and autonomously in a fast-paced environment
• Excellent command of written and spoken English & Arabic would be an added advantage
• Experience in the MENA region: Understanding of the financial markets and regulatory environment in the MENA region is highly desirable. Experience working with clients from this region will be an advantage.

Requirements:

• Bachelor's / Masters degree
• 10-12 years’ experience in Customer Service and Financial Service with a strong focus on sales. (Candidates with extensive experience in sales and client relationship management will be given priority)
• Candidates with prior experience in client services, middle/back-office operations, compliance, electronic trading, and fund administration will be given priority
• Working knowledge of Microsoft Word, Excel; Bloomberg, UNIX, FIX and/or basic programming experience a plus

Company Benefits & Perks:

• Competitive Salary, annual performance-based bonus
• Excellent health and welfare benefits
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets, and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery of all client activities, working closely with internal teams to drive results. You will bring strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay committed to meeting deadlines while maintaining excellent client relationships. This role offers a rewarding opportunity for someone who thrives in a client-focused, collaborative, and high-energy environment.

• Manage day-to-day client account deliverables, including communications planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer service support.
• Coordinate technology change requests, ensuring all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives to align activities and drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan, and implement projects, ensuring timely and within-budget delivery.
• Collaborate with internal teams to stay informed about products, solutions, and innovations available to clients.
• Work closely with business leaders to develop and expand client accounts strategically.
• Interpret programme data to monitor performance, identify trends, and improve against KPIs.
• Manage internal administration, including invoicing, reporting, and creating client policies and procedural documentation.

• Agency experience is essential, ideally with a background in loyalty marketing, communications, and/or partnerships.
• A strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.

Manager

As a key member of our team, the Senior Client Services Representative plays a pivotal role in driving business growth and ensuring client satisfaction. The primary responsibility of this position is to maintain strong relationships with existing clients, identify new opportunities, and develop strategic partnerships.

• Maintain and strengthen relationships with current clients, identifying opportunities for upselling and cross-selling services.
• Proactively seek out new business leads, developing and executing strategies to attract and acquire new clients.
• Collaborate with internal stakeholders to develop and implement sales strategies that meet or exceed annual targets.
• Provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently.
• Work closely with cross-functional teams to ensure seamless execution of client projects, meeting deadlines and delivering high-quality results.
• Stay up-to-date on industry trends and market developments, applying this knowledge to drive business growth and stay ahead of the competition.

• Minimum 3 years of experience in sales or business development, preferably in the healthcare industry.
• Proven track record of success in building and maintaining strong client relationships, resulting in increased revenue and growth.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and external partners.
• Strong negotiation and problem-solving skills, with the ability to think critically and strategically.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

We believe in investing in our employees' personal and professional development, providing access to training programs, mentorship opportunities, and career advancement prospects.

Our company values diversity and inclusion, promoting a workplace culture that celebrates individuality and fosters collaboration, creativity, and innovation.

As an equal opportunity employer, we welcome applications from candidates with diverse backgrounds, experiences, and perspectives.

We are seeking a customer-obsessed, performance-driven professional to join our team in delivering exceptional service to high-value clients. In this role, you will be responsible for building deep, trusted relationships with top-tier customers and helping them unlock more value through tailored support, insights, and product engagement.

Key Responsibilities:

• Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.
• Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.
• Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.

Requirements:

• 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services.
• Proven ability to manage high-value/HNW clients with exceptional service standards.
• Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly).
• Fluent in one or more languages relevant to your regional market.
• Highly organized, data-driven, and performance-oriented.
• Confident communicator and trusted advisor with strong interpersonal skills.
• Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment.