493 Customer Service Representatives jobs in Dubai

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client’s profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak English fluently
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

As a dedicated professional, you will play a vital role in delivering exceptional service to our commercial banking customers. Your primary objective will be to provide tailored solutions that meet their unique needs and exceed their expectations.

The job entails working closely with clients to understand their requirements, identifying opportunities for growth and improvement, and implementing strategies to enhance their overall experience.

Key responsibilities include:

• Delivering best-in-class services through proactive communication and timely issue resolution
• Following up on customer transactions to ensure seamless execution and minimal disruptions
• Complying with relevant departmental policies, processes, and standard operating procedures to maintain consistency and quality
• Serving as the primary point of contact for key client relationships and providing focused, professional servicing
• Resolving customer issues and queries in a manner that reflects excellent customer service, ensuring timely follow-up and escalation of client concerns
• Demonstrating unwavering commitment to organisational values and ethics at all times to foster a value-driven culture within the bank
• Contributing to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity enhancement, and cost optimisation
• Assisting in the preparation of timely and accurate statements and reports to meet departmental requirements, policies, and quality standards

Qualifications and Experience:

We are looking for individuals with:

• 1-2 years of working experience in customer service or sales
• Students seeking to start and develop their career in banking are encouraged to apply

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai's only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client's profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak English fluently
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environmentwith clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai's only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Constantly sell and resell the benefits of investment in TFG products.
• Build and Maintain excellent relationships with clients.
• Strive to reduce Client cancellation rates.
• Confirmation of new sales & constant client consolidation.
• Management of funds collected according to target.
• Collecting monies ahead of schedule.
• Control client's profile, funds allocation, and constant update of CRM.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• Highly driven, task orientated with a winning attitude.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements:

• Must Speak Arabic & English
• Excellent Sales skills
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Under broad guidance, ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Shares responsibility as part of the team that drives over US$12m in info and data business.

1. Ensures fulfillment of contract specifications and ad hoc client requests to build client satisfaction under supervision.
2. Assists team members in establishing and maintaining effective business relationships with clients to proactively support their needs, possibly focused on a specific product or service.
3. Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
4. Partners with the account manager and clients to derive maximum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
5. Maintains effective internal communication with sales and client support teams to keep all informed of activities with the client.
6. Monitors performance against existing service agreements and ensures client obligations are met.
7. Researches, analyzes, and responds to client inquiries that require an in-depth understanding of the client's specific business line and/or therapeutic market.
8. May conduct product/services and process training for clients and other employees.
9. May conduct service meetings at client sites.
10. Represents IQVIA on external client projects.
11. May mentor and lead other client service representatives and represent the manager in their absence.

• Bachelor's Degree required.
• Four (4) years of related work experience required.
• One (1) to two (2) years of experience as an IQVIA Client Service Representative required.
• Broad knowledge of the concepts, practices, and procedures of the client service representative field.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Meeting facilitation, presentation, and training experience required.
• Proficiency in PC applications such as Excel.
• Ability to communicate effectively with various levels within the organization (written and oral) and manipulate large transactional databases.
• Demonstrated problem-solving, analytical, and customer service skills.
• Ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and IQVIA offices as appropriate.
• Accreditation preferred in multiple business lines of IMS service certification program.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at (website).

The role involves leading a team to manage client services and operational activities in the Corporate Investment Banking division. This includes planning, organizing, and controlling team activities, as well as ensuring efficient error-free processing of transactions and compliance with internal policies and procedures.

The successful candidate will be responsible for managing a team of client-centric professionals who provide exceptional customer service experience and ensure 100% adherence to transaction fulfillment timelines. They will also be expected to foster a value-driven culture within the team by promoting organizational values and ethics.

Key responsibilities include managing team members, conducting regular performance reviews, identifying training needs, and developing succession plans. Additionally, the role requires effective communication and collaboration with internal stakeholders to deliver high-quality services and drive business growth.

• University degree in commerce or banking
• Minimum 8 years' experience in banking operations
• Excellent communication skills, both written and spoken
• Analytical, self-motivated, energetic, flexible, dynamic, and problem-solving skills
• Ability to work in a fast-paced environment with attention to detail, accuracy, and efficiency

This is an excellent opportunity to join a dynamic and growing organization and contribute to the development of the UAE's largest bank. The successful candidate will have the chance to lead a high-performing team, develop their skills and expertise, and make a meaningful impact on the organization's success.

Applicants should possess a strong passion for delivering exceptional customer experiences and driving business growth through innovative solutions. The ideal candidate will be able to demonstrate a clear understanding of the organization's values and mission, as well as a commitment to fostering a positive and inclusive work environment.

You will be the primary point of contact for clients, responsible for managing inbound inquiries, qualifying prospects, and ensuring accurate information about corporate services.

Your role shapes the client's impression of the organization. Professionalism, responsiveness, and attention to detail are essential for success in this position.

• Serve as a representative for incoming leads, handling client inquiries and providing basic information while escalating to specialists when needed.
• Qualify and assess potential clients before passing them to the business development team.
• Guide clients through the onboarding process, ensuring compliance with internal procedures and maintaining accurate records in CRM systems.
• Ensure smooth communication between clients and internal teams, assisting in organizing client meetings and follow-ups.

A minimum of 3-5 years of experience in a client-facing or sales support role, along with a Bachelor's degree in Law, Business Administration, or a related discipline is required.

• Excellent interpersonal skills and a polished professional presence are essential for success in this role.
• Strong organizational skills to manage multiple requests and prioritize tasks effectively.
• The ability to work independently in a fast-paced environment with minimal supervision.

• Previous experience in corporate services, consulting, or law firms would be advantageous.
• An understanding of corporate services or compliance processes would be beneficial.

• A competitive base salary with performance-based incentives and opportunities for career growth within our global organization.
• Career progression opportunities within our global organization, with a focus on developing your expertise and advancing your career.

We are seeking a skilled and experienced Guest Relations Executive to provide exceptional service to our clients.

This role involves managing client communications, presenting company services, and maintaining accurate records of client interactions.

• Provide prompt professional assistance to clients via phone, email, and in-person communication.
• Manage client relationships with a high level of service and professionalism.
• Presentation and explanation of company services to new and existing clients.
• Maintenance of accurate up-to-date client records and interaction logs.
• Resolution-focused communication to handle client concerns and complaints efficiently.

• Minimum 2 years UAE-based experience in customer service or client relations required.
• Bachelor's degree preferred.
• Excellent verbal and written communication skills in English and Russian preferred.
• Professional appearance and strong interpersonal skills.
• Discreet and reliable customer-focused attitude.
• High attention to detail and ability to multitask in a fast-paced environment.
• Experience dealing with high-net-worth individuals (HNWI) or VIP clients an advantage.
• Previous experience in luxury sectors such as high-end retail, hospitality, or finance preferred.

About the Role

Grade Level (for internal use): 07

The Role

The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform, and Excel Plug-in, combined with on the job learning experience. This position requires a comprehensive understanding of our products, technical solutions, and the unique needs of our diverse user segments. Our team is dedicated to delivering unparalleled client satisfaction and fostering strong client relationships. This role serves as an excellent entry point into the company, providing a solid foundation for future career growth and advancement primarily in client-facing roles.

The Team

You will be part of a rapidly growing organisation with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing and multicultural team. We are looking for graduates who are able to work well within a team and can demonstrate exceptional learning agility, creativity and problem-solving ability.

The Impact

Client Services Associates are the first point of contact for clients. You’ll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you’re a natural problem solver with a passion for finance then this could be the role for you.

What’s in it for you

You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world’s financial markets.

You will work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will get an opportunity to work with a broad range of clients including investment banks, private equity firms, insurance companies, corporates and investment managers and get to be part of a large fun and international team with fantastic opportunities for growth. You will be given the opportunity to thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion. Work in a hybrid model with two days required in the office. Career paths include client facing roles with our Sales and Customer Success teams.

• Helping clients to navigate and extract data from the S&P Global Market Intelligence product range.
• Provide assistance with building models using the S&P Global Market Intelligence Excel Plug-in.
• Liaising with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
• On the later stages of development, proactively reaching out to clients to deliver demos and train them on our various offerings. Developing an understanding of the client’s workflow prior to the training and provide tailored instructional content to help clients maximize their usage of the S&P Global Market Intelligence product range.

• Ability to join a class of new hires in January 2026
• BSc or BA degree, or equivalent graduated no later than January 2026
• A background in Business, Economics or Finance is beneficial but not a necessity.
• Fluency in French or German languages.
• Excellent written and verbal presentation and communication skills.
• Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
• Ability to effectively multitask, prioritise and work in a team. Positive, flexible and proactive with a “can do” attitude.

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

Our purpose, people and values shape a culture that supports growth and impact. We offer competitive benefits and opportunities for career development within a global, inclusive environment.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, unemployment status, or any other status protected by law. Electronic submissions only.

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