37 Customer Service Representatives jobs in Fujairah

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports in CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

• Mid-Senior level

• Full-time

• Administrative

• Staffing and Recruiting

We are seeking a highly motivated and customer-focused individual to fill this key position. As a valued member of our support team, you will be responsible for delivering top-tier support to our customers through various channels.

• Handle customer inquiries via chat and phone (inbound & outbound)
• Provide assistance with account, deposit, withdrawal, and gameplay-related issues
• Maintain adherence to established procedures and protocols
• Accurately record and update internal systems
• Utilize Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service

• Previous customer support experience (gaming experience is an asset)
• Proficiency in Telugu, Kannada, and Hindi languages
• Comfortable using Excel (basic formulas and data entry skills)
• Strong self-discipline and time management abilities
• Own laptop and desktop computer
• 100% Remote Work Opportunity

As a customer-focused professional, you will have the opportunity to work with a talented team and contribute to the success of our organization. If you are a motivated and customer-centric individual who excels in providing exceptional support, we encourage you to apply for this role.

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports in CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you’re an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you!

• Mid-Senior level

• Full-time

• Administrative

• Staffing and Recruiting

Key Aspects of Your Role

As a customer service representative, you will be the primary point of contact for customers. You will provide exceptional support to help them navigate their day-to-day banking needs.

With your excellent communication skills in Arabic and English, you will address customer inquiries and deliver seamless professional support.

• Support customers across various aspects of banking services.
• Utilize strong communication skills to resolve customer issues effectively.
• Provide timely and accurate information to customers.
• Develop and maintain positive relationships with customers through exceptional service.

Communication

• Excellent verbal and written communication skills in Arabic and English.
• Ability to articulate complex ideas in a clear and concise manner.

Customer Service

• Proven track record of delivering high-quality customer service.
• Strong ability to empathize with customers and provide personalized support.

Teamwork and Collaboration

• Experience working collaboratively as part of a team.
• Ability to build strong relationships with colleagues and stakeholders.

As a valued member of our team, you will enjoy a range of benefits that support your personal and professional growth.

• A competitive salary and comprehensive benefits package.
• Ongoing training and development opportunities.
• A supportive and inclusive work environment.

Magic Global Village, Dubai, United Arab Emirates

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Role: Bilingual Customer Support Specialist - Freelance, Remote

Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at Magic

Location: Global+

Compensation: $7.00 / hour

About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.

Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.

Customer Support & Communication

• Respond promptly to emails and live chats from students and parents.
• Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.
• Use WeChat for external communications and GChat for internal team updates.

Scheduling & Calendar Management

• Coordinate class schedules and ensure accurate updates to the shared calendar.
• Add new classes and sessions to the calendar.
• Remind and follow up with students and parents about scheduled sessions.

Student & Instructor Coordination

• Review and update student profiles with accurate information.
• Share important updates with instructor groups to ensure smooth class delivery.
• Act as a liaison between students, parents, and instructors for scheduling and class attendance.

Administrative Organization

• Maintain clear records of student interactions and class schedules.
• Support the client's platforms and websites with accurate inputs.
• Assist in coordinating events or special sessions when needed.

Required:

• Minimum 1–2 years of customer service experience (email, chat, and/or phone).
• Proven experience supporting a service-based business or education-related services.
• Strong bilingual skills: English and Mandarin (written and spoken).
• Demonstrated ability to manage calendars and schedules.
• Strong organizational skills with high attention to detail.
• WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

Your Superpowers:

• Excellent written and verbal communication skills in English and Mandarin.
• Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).
• Adaptability to quickly learn client platforms and tools
• Strong interpersonal skills—empathetic, patient, and proactive.
• Detail-oriented with the ability to manage multiple tasks simultaneously.

You should apply if…

• You enjoy helping students and parents feel supported and well-informed.
• You are proactive, adaptable, and thrive in fast-paced environments.
• You believe in the importance of education and are motivated by making a difference in students' academic journeys.
• You value accuracy, clear communication, and take pride in being detail-oriented.
• You're comfortable working independently while being a reliable team player.

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or equivalent or higher

Working Hours:

• 32 hours per week
• 10 AM-7 PM Pacific Time, with 1 hour unpaid break
• Thursday to Sunday, Pacific Time

Compensation:

• $7 per hour
• No benefits package included

• Seniority level
• Executive

• Part-time

• Other
• Industries: Software Development

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Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.

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Magic Global Village, Dubai, United Arab Emirates

Join or sign in to find your next job

Role: Bilingual Customer Support Specialist - Freelance, Remote

Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at Magic

Location: Global+

Compensation: $7.00 / hour

About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.

Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.

Customer Support & Communication

• Respond promptly to emails and live chats from students and parents.
• Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.
• Use WeChat for external communications and GChat for internal team updates.

Scheduling & Calendar Management

• Coordinate class schedules and ensure accurate updates to the shared calendar.
• Add new classes and sessions to the calendar.
• Remind and follow up with students and parents about scheduled sessions.

Student & Instructor Coordination

• Review and update student profiles with accurate information.
• Share important updates with instructor groups to ensure smooth class delivery.
• Act as a liaison between students, parents, and instructors for scheduling and class attendance.

Administrative Organization

• Maintain clear records of student interactions and class schedules.
• Support the client's platforms and websites with accurate inputs.
• Assist in coordinating events or special sessions when needed.

Required:

• Minimum 1–2 years of customer service experience (email, chat, and/or phone).
• Proven experience supporting a service-based business or education-related services.
• Strong bilingual skills: English and Mandarin (written and spoken).
• Demonstrated ability to manage calendars and schedules.
• Strong organizational skills with high attention to detail.
• WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

Your Superpowers:

• Excellent written and verbal communication skills in English and Mandarin.
• Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).
• Adaptability to quickly learn client platforms and tools
• Strong interpersonal skills—empathetic, patient, and proactive.
• Detail-oriented with the ability to manage multiple tasks simultaneously.

You should apply if…

• You enjoy helping students and parents feel supported and well-informed.
• You are proactive, adaptable, and thrive in fast-paced environments.
• You believe in the importance of education and are motivated by making a difference in students' academic journeys.
• You value accuracy, clear communication, and take pride in being detail-oriented.
• You're comfortable working independently while being a reliable team player.

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or equivalent or higher

Working Hours:

• 32 hours per week
• 10 AM-7 PM Pacific Time, with 1 hour unpaid break
• Thursday to Sunday, Pacific Time

Compensation:

• $7 per hour
• No benefits package included

• Seniority level
• Executive

• Part-time

• Other
• Industries: Software Development

Referrals increase your chances of interviewing at Magic by 2x

Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.

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Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Customer Support Engineer – Enterprise Data Platforms - Freelance, Remote role at Magic

Magic Global Village, Dubai, United Arab Emirates

11 hours ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer – Enterprise Data Platforms - Freelance, Remote role at Magic

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Description

Department: Support & Leadership

Location: Global+

Compensation: $6.00 / hour

• Serve as front-line support for Level 2 escalations involving query performance, workload management, data ingestion, and system behavior across massively parallel processing architecture.
• Reproduce customer issues in lab environments, analyze root causes, and recommend effective solutions.
• Utilize diagnostic tools and logs to isolate and resolve performance and stability issues.
  
  

• Own critical support tickets through to resolution, providing clear and timely communication and ensuring high customer satisfaction.
• Assist enterprise customers with hybrid deployments spanning public cloud (AWS, Azure) and on-premises appliances.
• Share proactive guidance on best practices for workload optimization, schema design, and resource allocation.
  
  

• Act as the customer advocate by capturing feedback on product features, defects, and enhancements to share with Product Management and Engineering.
• Coordinate with QA and Engineering teams to test and validate fixes.
• Collaborate with Level 4 engineers during highly escalated issues and drive timely cross-functional escalations.
  
  

• Contribute to and maintain internal playbooks, diagnostic checklists, and customer-facing knowledge base articles focused on platform-specific behaviors.
• Help maintain and improve support tools and environments.
  
  

• Stay current on distributed database architectures, system internals, and emerging technologies.
• Recommend product and process improvements based on deep understanding of customer workflows and requirements.
  
  

• 3+ years in technical support, systems engineering, or Site Reliability Engineering (SRE) roles supporting SQL-based data platforms.
• Strong proficiency in SQL with the ability to write and understand complex queries including joins, subqueries, and analytic functions.
• Solid experience in Linux/Unix system administration, performance monitoring, and scripting (Bash, Python).
• Deep understanding of distributed database concepts including compute nodes, storage layers, networking, and alerting systems.
• Exposure to hybrid cloud architectures and cloud infrastructure (AWS, Azure), especially networking, security groups, and storage.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical: Advanced SQL skills, Linux/Unix expertise, scripting proficiency, knowledge of distributed databases and cloud platforms.
• Communication: Clear, direct, and empathetic communicator able to convey complex technical issues to diverse audiences.
• Problem Solving: Analytical thinker with a proactive approach to troubleshooting and root cause analysis.
• Collaboration: Team player who works effectively across functions and time zones.
• Adaptability: Comfortable working flexible hours including on-call rotations as needed.

• You are a highly organized and independent self-starter who thrives in a fast-paced technical support environment.
• You enjoy solving complex problems and take ownership of customer issues from start to finish.
• You value clear communication and continuous learning.
• You are excited by the opportunity to influence product improvements through direct customer advocacy.
• You are motivated by making a measurable impact on customer success and platform reliability.

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• Monday to Friday, 5 PM to 1 AM Pacific Time (may require flexibility for on-call support)

• $ per hour
• No benefits package included
  
  

• Seniority level Executive

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Magic by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.