14 Customer Service Representatives jobs in Fujairah

Are you passionate about delivering exceptional customer service Join Aster Pharmacy as a Customer Service Executive and be a part of a team thats dedicated to caring for our customers Eligibility Criteria Minimum 1 year of customer service experience Proven skills in Customer Support and Service Excellence Strong communication and interpersonal abilities Ability to understand and resolve customer needs effectively Experience in healthcare or retail is a plus Fluency in English additional languages preferred Bachelors degree in any field

Customer Service Executive • United Arab Emirates

Provide high level customer service & end-to-end support to the Coverage Team across Community Banking on all customer service matters, account opening & maintenance and ODD.

Key Accountabilities of the role

• Oversee all services related to Community Banking clients to optimize customer experience across all services.
• Account opening & closing for entities (with all related approvals from legal & compliance)
• Assure RIM alignments with all required parameters needed, such as KYC update I POP-UP messages / Remediation tasks / client profile update I Sign Cap-signature updates I Valid IDs uploads I Establishment contracts updated I Indemnities assigned and uploaded I other client profile updates.
• Provide full support to RMs on all operational & middle office tasks.
• Handle customer's routine enquiries within same day turn-around time.
• Work on complaints resolution and identify ways of ensuring complaint doesn’t recur.
• Liaise with different departments within ADIB for operational issues.
• Coverage on CBV / RCSA / BIA processes.
• Handling other middle office assignments and extra tasks to support Community Banking department on daily basis.
• Escalate matters and incidents directly to the Line Manager
• Report identified missing data / updates / parameters / for any client RIM directly to the account RM and Line Manager for their immediate action with clients and their follow ups.
• Assure no dormant / inactive accounts within the assigned portfolio.

Specialist Skills / Technical Knowledge Required for this role :

• ADIB Banking Products Knowledge.
• Sound knowledge of ADIB Policy & Process.
• Language Skill.
• Operations & Processing skills.

Required experience :

• 3+ years’ experience in a similar position.
• Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).
• Ability to work in teams and individually.
• Fair Knowledge of cash management service and other corporate / BBD banking products.
• Good Knowledge of AML & Compliance related matters.
• Excellent in time Management, Planning, Organizing accomplishing tasks against deadlines.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role:

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities:

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24/7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Job description

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role:

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities:

Customer Service Supervision (Holiday Homes)

• Oversee all customer service interactions for Fujairah-based holiday home guests.

• Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

• Ensure 24/7 responsiveness for escalations and urgent guest matters.

• Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

• Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

• Supervise issuance and tracking of keys, access cards, and remotes.

• Delegate and monitor daily tasks to Fujairah staff as needed.

• Liaise with guests to ensure seamless check-in and onboarding experiences.

• Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

• Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

• Monitor schedules for all operational staff.

• Prioritize assignments based on bookings, emergencies, and guest movement.

• Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

• Monitor and manage the maintenance and use of company vehicles in Fujairah.

• Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

• Manage office and accommodation needs, including contracts, utility payments, and renewals.

• Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

• Track inventory of landlord-owned items and lost & found articles.

• Procure essential supplies and minor property replacements as required.

• Ensure timely logging and reporting of all related expenses in designated systems.

• Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

• Collaborate with Guest Relations to address and resolve guest concerns promptly.

• Supervise furnishing upgrades and regular refurbishment projects across properties.

• Conduct property inspections to ensure high standards and compliance.

• Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

• Participate in the recruitment, onboarding, and training of operational staff.

• Offer ongoing support, training, and performance monitoring of team members.

• Conduct performance evaluations and enforce company policies.

• Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

• Develop and refine SOPs and workflows to improve service quality and efficiency.

• Track project progress and operational costs, maintaining detailed reports.

• Analyze day-to-day operations and identify areas for improvement.

• Liaise with internal departments and external vendors for smooth collaboration.

• Prepare regular performance updates for senior management.

• Handle additional administrative or operational tasks as needed to support smooth functioning.

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Requirements

• Bachelor s degree in Business, Hospitality, or a related field.

• Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

• Strong organizational and time-management skills.

• Excellent communication and leadership abilities.

• Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

• Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Supervisor

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

JOB TITLE

Customer Service Officer "face to face" | MAF Entertainment | Cinemas

ROLE SUMMARY

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the MAF Entertainment – All concepts across all regions.

ROLE PROFILE

• Provides a high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
• Shares customer preferences and important highlights with the team and the management.
• Ensures all guests receive the correct change and avoids cash under & over at all times.
• Makes everyone feel welcome, treats everyone as an individual and goes above and beyond to exceed expectations.
• Finds solutions and knows when to ask for help.

REQUIREMENTS

• 0-3+ years of experience in any Food and Beverage/Retail/Hospitality industry preferred.
• Basic English language verbal and written.
• Excellent communication skills.
• Team oriented, energetic, friendly, and outgoing.
• Flexible work night shifts, and on weekends and public holidays as per the roster.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role:

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities:

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24/7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Job description

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role:

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities:

Customer Service Supervision (Holiday Homes)

• Oversee all customer service interactions for Fujairah-based holiday home guests.

• Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

• Ensure 24/7 responsiveness for escalations and urgent guest matters.

• Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

• Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

• Supervise issuance and tracking of keys, access cards, and remotes.

• Delegate and monitor daily tasks to Fujairah staff as needed.

• Liaise with guests to ensure seamless check-in and onboarding experiences.

• Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

• Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

• Monitor schedules for all operational staff.

• Prioritize assignments based on bookings, emergencies, and guest movement.

• Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

• Monitor and manage the maintenance and use of company vehicles in Fujairah.

• Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

• Manage office and accommodation needs, including contracts, utility payments, and renewals.

• Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

• Track inventory of landlord-owned items and lost & found articles.

• Procure essential supplies and minor property replacements as required.

• Ensure timely logging and reporting of all related expenses in designated systems.

• Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

• Collaborate with Guest Relations to address and resolve guest concerns promptly.

• Supervise furnishing upgrades and regular refurbishment projects across properties.

• Conduct property inspections to ensure high standards and compliance.

• Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

• Participate in the recruitment, onboarding, and training of operational staff.

• Offer ongoing support, training, and performance monitoring of team members.

• Conduct performance evaluations and enforce company policies.

• Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

• Develop and refine SOPs and workflows to improve service quality and efficiency.

• Track project progress and operational costs, maintaining detailed reports.

• Analyze day-to-day operations and identify areas for improvement.

• Liaise with internal departments and external vendors for smooth collaboration.

• Prepare regular performance updates for senior management.

• Handle additional administrative or operational tasks as needed to support smooth functioning.

Benefits

• Competitive salary Package;

• Medical Insurance Plan;

• Air Ticket Allowance;

• Comprehensive training and support;

• A dynamic and supportive working environment;

• A great working environment;

Requirements

• Bachelor s degree in Business, Hospitality, or a related field.

• Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

• Strong organizational and time-management skills.

• Excellent communication and leadership abilities.

• Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

• Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Supervisor

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Join to apply for the Customer Service Officer role at Majid Al Futtaim

Join to apply for the Customer Service Officer role at Majid Al Futtaim

Get AI-powered advice on this job and more exclusive features.

Customer Service Officer "face to face" | MAF Entertainment | Cinemas

ROLE SUMMARY

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the MAF Entertainment – All concepts across all regions.

ROLE PROFILE

• Provides a high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
• Shares customer preferences and important highlights with the team and the management.
• Ensures all guests receive the correct change and avoids cash under & over at all times.
• Makes everyone feel welcome, treats everyone as an individual and goes above and beyond to exceed expectations.
• Finds solutions and knows when to ask for help.

REQUIREMENTS

• 0-3+ years of experience in any Food and Beverage/Retail/Hospitality industry preferred.
• Basic English language verbal and written.
• Team oriented, energetic, friendly, and outgoing.
• Flexible work night shifts, and on weekends and public holidays as per the roster.

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Retail, Food and Beverage Services, and Accommodation and Food Services

Referrals increase your chances of interviewing at Majid Al Futtaim by 2x

Fujairah, Fujairah Emirate, United Arab Emirates 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role :

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities :

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24 / 7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Requirements

Bachelor's degree in Business, Hospitality, or a related field.

Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

Strong organizational and time-management skills.

Excellent communication and leadership abilities.

Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 250+ professionals.

About the role :

The Operations Manager will oversee all aspects of holiday home operations in Fujairah, ensuring smooth onboarding, property readiness, guest satisfaction, and efficient coordination among departments. The role requires strong leadership, attention to detail, and the ability to manage people, processes, and properties to the highest standard.

Responsibilities :

Customer Service Supervision (Holiday Homes)

Oversee all customer service interactions for Fujairah-based holiday home guests.

Monitor and train staff to provide prompt, courteous, and helpful responses to guest inquiries.

Ensure 24 / 7 responsiveness for escalations and urgent guest matters.

Implement customer service SOPs aligned with company standards to enhance guest satisfaction.

Track and report recurring guest issues and coordinate with relevant departments for resolution and improvement.

Onboarding & Coordination

Supervise issuance and tracking of keys, access cards, and remotes.

Delegate and monitor daily tasks to Fujairah staff as needed.

Liaise with guests to ensure seamless check-in and onboarding experiences.

Maintain accurate records and ensure timely updates in PMS, ClickUp, and project management tools.

Manage multiple onboarding and operational tasks simultaneously, ensuring deadlines are met.

Operations & Facility Management

Monitor schedules for all operational staff.

Prioritize assignments based on bookings, emergencies, and guest movement.

Oversee logistics and storage operations, including linens, inventory (via inflow or similar), and warehouse management.

Monitor and manage the maintenance and use of company vehicles in Fujairah.

Supervise staff accommodations and welfare, conducting monthly surprise inspections and reporting to HR.

Manage office and accommodation needs, including contracts, utility payments, and renewals.

Coordinate with facility management partners (e.g., APEX) for major maintenance tasks.

Track inventory of landlord-owned items and lost & found articles.

Procure essential supplies and minor property replacements as required.

Ensure timely logging and reporting of all related expenses in designated systems.

Confirm accurate completion of all tasks in PMS and ClickUp.

Guest Experience & Property Oversight

Collaborate with Guest Relations to address and resolve guest concerns promptly.

Supervise furnishing upgrades and regular refurbishment projects across properties.

Conduct property inspections to ensure high standards and compliance.

Ensure effective resolution of guest complaints and inquiries.

Team Management & HR Coordination

Participate in the recruitment, onboarding, and training of operational staff.

Offer ongoing support, training, and performance monitoring of team members.

Conduct performance evaluations and enforce company policies.

Foster a professional, efficient, and accountable work environment.

Process Optimization & Reporting

Develop and refine SOPs and workflows to improve service quality and efficiency.

Track project progress and operational costs, maintaining detailed reports.

Analyze day-to-day operations and identify areas for improvement.

Liaise with internal departments and external vendors for smooth collaboration.

Prepare regular performance updates for senior management.

Handle additional administrative or operational tasks as needed to support smooth functioning.

Competitive salary Package;

Medical Insurance Plan;

Air Ticket Allowance;

Comprehensive training and support;

A dynamic and supportive working environment;

A great working environment;

Requirements

Bachelor’s degree in Business, Hospitality, or a related field.

Minimum 5 years of experience in customer service, operations or facility management, preferably in hospitality or property management.

Strong organizational and time-management skills.

Excellent communication and leadership abilities.

Proficiency in project management and property management tools (e.g., ClickUp, PMS, inflow).

Ability to work under pressure and manage multiple priorities.

If you are a proactive, customer-focused professional with a passion for Holiday Homes, we want to hear from you. Join Deluxe Holiday Homes and play a key role in delivering exceptional vacation experiences for our clients.

Coin Factory, headquartered in Switzerland, is a global leader in cryptocurrency and blockchain innovation, specializing in asset tokenization, decentralized finance, and gamification-as-a-service (GMaaS). Managing over $5B of digital assets, we empower startups, enterprises, and investors through tokens like MGC (Meta Games Coin), RZUSD, RealEstate, and products like CoinLoan, CoinMiner, and RankingGame. We’re seeking a Global Director of Customer Service to deliver world-class support and enhance customer experiences worldwide.

Role Overview

Reporting to Chief Product Officer, the Global Director of Customer Service will lead Coin Factory’s global customer service strategy, ensuring exceptional support for our diverse client base, including crypto enthusiasts, gamers, and institutional investors. You’ll build and manage a high-performing, multilingual service team to support our token portfolio and products, driving customer satisfaction and loyalty in a fast-paced crypto environment.

Requirements

Responsibilities

• Develop and execute a global customer service strategy to support users of Coin Factory’s tokens (e.g., MGC, RZUSD) and products like GMaaS and CoinLoan.
• Build and lead a distributed, multilingual customer service team to provide 24 / 7 support via email, chat, and community platforms (e.g., Discord, Telegram).
• Implement scalable support processes and tools (e.g., Zendesk, Intercom) to handle inquiries related to token transactions, gaming integrations, and DeFi services.
• Collaborate with product and marketing teams to align support with user needs and brand messaging.
• Analyze customer feedback and service metrics to drive continuous improvement in user experience.
• Ensure compliance with global crypto regulations, including KYC / AML, in customer interactions.
• Foster a customer-centric culture, training teams to handle complex blockchain and gaming-related queries.

Qualifications

• 7+ years of customer service leadership experience, with 2+ years in cryptocurrency, blockchain, or fintech.
• Proven track record of building global support teams that achieve 90%+ customer satisfaction scores.
• Expertise in customer service platforms (e.g., Zendesk, Salesforce Service Cloud) and community management tools (e.g., Discord).
• Strong understanding of crypto markets, tokenomics, and blockchain gaming ecosystems (e.g., play-to-earn).
• Experience managing multilingual teams in high-growth, tech-driven environments.
• Exceptional leadership, communication, and problem-solving skills.
• Bachelor’s degree in Business, Communications, or related field; advanced degree or relevant certifications preferred.

Why Join Us?

• Competitive package (Base, bonuses, equity options).
• Lead customer experience for a leading crypto and blockchain innovator.
• Flexible remote work or join our dynamic team in Zug, Switzerland.
• Collaborate with a global, passionate team revolutionizing finance and gaming.
• Comprehensive benefits, including health coverage and professional development support.

How to Apply

Click "Apply Now" on LinkedIn and submit your resume, LinkedIn profile, and a cover letter detailing your experience in customer service leadership and passion for Coin Factory’s mission. We’re excited to meet leaders dedicated to delivering exceptional crypto support!

Coin Factory is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace.