60 Customer Service Representatives jobs in Fujairah

Role: Call Center Agent - Fresh Graduates Only ( UAEN)

Location: RAK

Role Purpose:
The Call Center Advisor will handle inbound and outbound calls providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills a strong understanding of stock market principles and a passion for helping clients achieve their financial goals.

Key Accountabilities of the role

• Handle incoming client inquiries via phone and email providing accurate and timely information about our services and products.
• Assist clients with account-related issues including account setup maintenance and troubleshooting.
• Educate clients on the use ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments such as Client Services Compliance Sales and Operations to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

• Previous experience in a call center customer service or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills poise and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic Language and English

Unclear Seniority

We are seeking a motivated and results-driven Call Center Agent with a strong background in sales to join our remote team. If you have excellent communication skills and a passion for closing deals, this is your chance to work with a global team through FreelancerProX.

Responsibilities

Handle inbound and outbound customer calls to promote and sell products/services

Identify customer needs and recommend sales solutions

Meet and exceed weekly and monthly sales targets

Maintain accurate records of customer interactions in CRM tools

Provide excellent customer service and follow up on leads

Work collaboratively with the remote sales team

Requirements

Proven experience as a call center representative or sales agent

Strong verbal communication and interpersonal skills

Ability to work independently in a remote environment

Comfortable using CRM software, VOIP, and sales tools

Self-motivated and goal-oriented

Fluent in English (multilingual is a plus)

We are seeking a motivated and results-driven Call Center Agent with a strong background in sales to join our remote team. If you have excellent communication skills and a passion for closing deals, this is your chance to work with a global team through FreelancerProX.

Responsibilities

Handle inbound and outbound customer calls to promote and sell products/services

Identify customer needs and recommend sales solutions

Meet and exceed weekly and monthly sales targets

Maintain accurate records of customer interactions in CRM tools

Provide excellent customer service and follow up on leads

Work collaboratively with the remote sales team

Requirements

Proven experience as a call center representative or sales agent

Strong verbal communication and interpersonal skills

Ability to work independently in a remote environment

Comfortable using CRM software, VOIP, and sales tools

Self-motivated and goal-oriented

Fluent in English (multilingual is a plus)

We are seeking a skilled Call Center Sales Representative to join our global team.

Job Description:

A Call Center Sales Representative is responsible for handling inbound and outbound customer calls to promote and sell products/services, identifying customer needs and recommending sales solutions, meeting and exceeding weekly and monthly sales targets, maintaining accurate records of customer interactions in CRM tools, and providing excellent customer service and following up on leads.

• Excellent communication skills
• Proven experience as a call center representative or sales agent
• Ability to work independently in a remote environment
• Comfortable using CRM software, VOIP, and sales tools
• Self-motivated and goal-oriented
• Fluent in English (multilingual is a plus)

This position involves managing customer inquiries and providing high-quality support through various channels. Key responsibilities include resolving issues independently, escalating complex cases when necessary, and staying up-to-date with product knowledge.

• Handle all inbound inquiries and communicate effectively via chat, email, and phone
• Independently provide accurate information to resolve problems/issues that arise
• Maintain current knowledge on products and processes to support customer service operations
• Elevate issues to team leaders or other departments as required
• Foster a positive team environment and adhere to quality standards
• Collaborate in initiatives aimed at enhancing team performance and achieving business objectives

About the Role: As a Customer Service Representative, you will play a crucial part in delivering exceptional customer experiences. Your ability to empathize with customers and resolve issues efficiently will make a significant impact on our organization's success.

• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic knowledge of products and services
• Strong analytical and time management skills
• Adaptability and willingness to learn

What We Offer: Our organization is committed to providing a supportive and dynamic work environment that fosters growth and development. As a valued member of our team, you can expect a competitive salary, opportunities for professional advancement, and a comprehensive benefits package.

How to Apply: If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.

Technical Support Engineer Role

We are seeking an experienced Technical Support Engineer to join our team. As a key member of our support function, you will be responsible for delivering exceptional technical support and escalating complex issues in a timely manner.

Are you a customer-centric individual with excellent communication skills? We are seeking a talented Customer Support Professional to join our team.

• Key Responsibilities:

Job Opportunity:

We are seeking a dedicated and customer-focused professional to join our team as a Customer Support Specialist. This role offers the chance to work in a fast-paced environment, providing top-notch support to customers and helping them resolve issues efficiently.

• Respond to customer inquiries via chat and phone, ensuring timely and effective resolution.
• Assist customers with account-related issues, including deposits, withdrawals, and gameplay-related concerns.
• Maintain accurate records and update internal systems to ensure seamless customer experience.
• Use Excel for data tracking and basic reporting, providing valuable insights to enhance customer support.
• Deliver exceptional customer service, showcasing professionalism and empathy in every interaction.

• Previous customer support experience is essential, with gaming industry experience being a significant advantage.
• Fluency in Telugu, Kannada, and Hindi is required to cater to diverse customer needs.
• Comfortable using Excel, with basic formulas and data entry skills.
• Willingness to work 12-hour rotational shifts, including nights and weekends, demonstrating flexibility and adaptability.
• Strong self-discipline and time management skills to prioritize tasks effectively.
• Owning a laptop and desktop, ensuring reliable access to tools and resources.
• This role is fully remote, offering the freedom to work from anywhere.
• Immediate joiners are preferred, enabling swift onboarding and integration into the team.

• A dynamic and supportive work environment that encourages growth and development.
• A competitive compensation package that reflects your skills and experience.
• The opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with CRM systems
• Experience in crypto/finance

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.