742 Customer Service Roles jobs in Al Nahda

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company's legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality

Uzbek and Russian- Speaking Senior Client Relations Managers

The Role:

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

• Develop and maintain excellent relationships with prospective and existing clients, including activating new leads and following up on potential clients.
• Handle client inquiries ensuring a high level of service.
• Conduct personal clientele analysis and take necessary actions.
• Promote available products and services to clients.
• Ensure compliance with legal guidelines and company procedures and provide suggestions for system enhancements.
• Set personal targets for team members, monitor performance, provide regular feedback, and share knowledge to keep the team motivated.
• Recognize development needs, coaches, and develops team members as necessary.
• Encourage team members to express ideas on improving individual and team performance.
• Contribute to the team effort by achieving targeted results.
• Always act in the best interest of the company and cooperate with the rest of the Client Relations team to perform business development.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.

• Degree in a business-related field.
• At least 3 years of customer care or sales experience. Client handling experience in the financial services sector is a definite plus.
• Fluent Russian and Uzbek speaker with excellent oral and written skills in English.
• Strong people management skills.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Ability to multitask and prioritize.
• Strong computer literacy.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality

Dubai, United Arab Emirates | Posted on 16/07/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

The Client Relations Officer oversees the entirety of the administrative processrequired to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.

Responsibilities:

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients andprofessional partners
  
• Monitoring and updating the CRM system regularly when managing aportfolio of work
  
• Accurately analyzing the content of all documentation such as passports,application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range ofscenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputationand integrity is maintained
  
• Fostering long-lasting business relationships with clients and professionalpartners
  
• Handling complaints and finding optimal solutions to ensure clients’ happinessand retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience isadvantageous

As anemployee of IFZA, you can expect:

• 24 working days as annual leave
• Annualflight home
• Medicalinsurance plan (with the option to upgrade at your own cost)
• Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)

Overview

The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.

• Identify and engage with potential corporate clients in need of relocation and moving services.
• Present Move One’s services to prospective clients, ensuring we are added to their approved vendor lists.
• Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.

• Maintain regular contact with existing clients to ensure satisfaction with services.
• Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
• Foster strong relationships to encourage repeat business and referrals.

• Monitor client accounts, ensuring all services are delivered on time and within scope.
• Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
• Regularly review and assess client needs, proposing additional services or improvements.

• Track and report on client interactions, sales pipeline, and successful bids.
• Gather client feedback to inform service enhancements and address areas of improvement.

Role Overview: The Client Relations Manager will play a key role in securing new business opportunities for our relocation and moving services. This role focuses on expanding Move One's client base while also strengthening relationships with existing clients to drive continued business growth.

• New Business Development
  • Secure new business opportunities from corporate clients requiring relocation, immigration and moving services.
  • Present Move One's services to prospective clients, ensuring inclusion on approved vendor lists.
  • Develop strategies to persuade clients to outsource relocation, immigration, and moving services.
  • Negotiate and secure contracts while successfully winning bids for relocation projects.
• Client Relationship Management
  • Serve as the main point of contact for client inquiries, concerns, and service enhancements.
  • Proactively explore opportunities to expand service offerings and generate additional business from existing clients.
• Account Maintenance
  • Work closely with internal teams to coordinate operations and maintain excellent service execution.
  • Regularly review and assess client needs, proposing additional services or improvements.
  • Analyze client feedback to identify areas for improvement.

The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.

1. New Business Development:

   Identify and engage with potential corporate clients in need of relocation and moving services. Present Move One's services to prospective clients, ensuring we are added to their approved vendor lists. Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.

2. Client Relationship Management:

   Maintain regular contact with existing clients to ensure satisfaction with services. Act as the primary point of contact for clients, addressing inquiries and resolving service issues. Foster strong relationships to encourage repeat business and referrals.

3. Account Maintenance:

   Monitor client accounts, ensuring all services are delivered on time and within scope. Coordinate with internal teams to manage logistics, ensuring seamless service delivery. Regularly review and assess client needs, proposing additional services or improvements.

4. Reporting and Feedback:

   Track and report on client interactions, sales pipeline, and successful bids. Gather client feedback to inform service enhancements and address areas of improvement.

• Proven experience in business development, sales, or client relations, ideally within the relocation or logistics industry.
• Strong communication and negotiation skills.
• Ability to build lasting relationships and provide outstanding customer service.
• Familiarity with the corporate procurement process and vendor management.

This role is essential for expanding our customer base and ensuring continued satisfaction with our services

Dubai, United Arab Emirates | Posted on 16/07/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

The Client Relations Officer oversees the entirety of the administrative processrequired to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.

Responsibilities:

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients andprofessional partners
  
• Monitoring and updating the CRM system regularly when managing aportfolio of work
  
• Accurately analyzing the content of all documentation such as passports,application forms and resolutions
  
• Responding to all partners' and clients' emails and queries on a range ofscenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA's reputationand integrity is maintained
  
• Fostering long-lasting business relationships with clients and professionalpartners
  
• Handling complaints and finding optimal solutions to ensure clients' happinessand retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience isadvantageous
  

As anemployee of IFZA, you can expect:

• 24 working days as annual leave
• Annualflight home
• Medicalinsurance plan (with the option to upgrade at your own cost)
• Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)

The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.

• Identify and engage with potential corporate clients in need of relocation and moving services.
• Present Move One's services to prospective clients, ensuring we are added to their approved vendor lists.
• Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.

• Maintain regular contact with existing clients to ensure satisfaction with services.
• Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
• Foster strong relationships to encourage repeat business and referrals.

• Monitor client accounts, ensuring all services are delivered on time and within scope.
• Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
• Regularly review and assess client needs, proposing additional services or improvements.

• Track and report on client interactions, sales pipeline, and successful bids.
• Gather client feedback to inform service enhancements and address areas of improvement.

Job Summary

We are seeking a seasoned professional to join our team as an Account Director. As a key member of our organization, the successful candidate will be responsible for managing client relationships, developing strategic communication plans, and delivering high-quality programs aligned with our business goals.

The Account Director is a critical position that requires exceptional leadership and communication skills. The ideal candidate will have a strong track record of success in managing complex client relationships, developing and executing strategic communication plans, and collaborating with cross-functional teams.

• Manage and strengthen client relationships, serving as the primary contact.
• Lead the development and execution of strategic communication plans aligned with client goals.
• Advise clients on media positioning, engagement strategies, and storytelling opportunities.
• Craft executive messaging, press releases, thought leadership pieces, speeches, briefing notes, media responses, and stakeholder materials.
• Support reputation management and media relations by identifying media opportunities, securing coverage, and managing journalist relationships.
• Ensure alignment of communication outputs with national strategies.
• Collaborate with internal stakeholders, agency teams, and cross-functional partners to maintain consistent narratives and brand positioning.
• Coordinate with digital and creative teams to deliver integrated campaigns across traditional and online platforms.
• Ensure high-quality delivery of client programs in line with our business goals.

To be considered for this role, candidates must possess:

• A minimum of 8 years of relevant experience in an agency, consulting firm, corporation, diplomatic post, or media role.
• Experience working in the private sector is a plus.
• Experience in transportation, infrastructure, and defense sectors is a plus.
• Exceptional writing, analytical skills, and experience in stakeholder-focused communications and digital strategy.
• Solid project management experience.
• Must reside in Dubai or be willing to relocate.
• Willing to work additional or irregular hours as needed, in accordance with local regulations.