269 Customer Service Strategies jobs in Dubai

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.

Responsibilities:

• End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
• Troubleshooting: Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
• Software Installation and Configuration: Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
• Hardware Maintenance: Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
• User Training: Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
• User Account Management: Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Documentation: Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
• Remote Support: Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
• Collaboration: Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.

Qualifications:

• Minimum of 3+ years of experience in IT support or a related field.
• Able to join immediately.
• Strong written and verbal communication skills in English.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and protocols.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Holding Valid residence visa is an advantage.
• Holding a valid driving license is an advantage.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

SALARY AED 8000

A well-known company is looking to hire an Arabic-speaking IT Help Desk Support Officer for their Abu Dhabi operations. Candidates should have a minimum of two years of experience and possess a valid UAE Driving License.

Responsible for monitoring, troubleshooting, repairing, installing, and upgrading servers, computer desktops, notebooks, workstations, printers, peripherals, as well as associated operating systems and application software.

• Work closely and receive direct instructions from the IT Manager.
• Install, configure, monitor, and maintain computer systems, software applications, operating systems, and network devices.
• Troubleshoot and repair software, computer systems, and network problems.
• Manage user access to the network.
• Provide direct technical support to users, including procedural documentation.
• Test and evaluate new technology and demonstrate it to supervisors.
• Use the helpdesk ticketing system to track tasks, manage assets, and handle hardware/software licenses.
• Participate in team meetings, sharing knowledge, information, and ideas with team members.

• Bachelor's Degree in Information Technology, Computer Science, or equivalent.
• IT Industry Certification is an advantage.
• Minimum 2 years of experience in a similar role.
• Valid driver's license for travel to client sites.

• Technical support experience primarily with Windows-based servers and workstations.
• Previous customer service experience.
• Excellent interpersonal and communication skills.
• Strong technical and organizational skills.
• Ability to work both independently and cooperatively.
• Willingness to work required hours to fulfill responsibilities.

• Reports directly to the IT Manager.

About The Company

Parker Consult is the fastest-growing management consultancy in the Middle East, providing services such as Executive Search, Consultancy, and Training through our Dubai office. Our rapid growth is driven by strong client relationships and quality service delivery, serving MNCs and local firms across the region.

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

Kazakh-Speaking Client Relations Manager - Dubai

The Role:

We are looking for a passionate and self-motivated professional to join our Client Relations team.

• Develop and maintain excellent relationships with prospective and existing clients.
• Responsible for activating new client leads and following up with potential clients.
• Handle client inquiries and ensure that high level service is provided.
• Perform personal clientele analysis and take actions as required.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.
• Ensure compliance with the company’s legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.

• Degree in any business-related field.
• Client handling experience in the financial services sector will be considered an advantage.
• Fluent Kazakh speaker with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Strong computer literacy.
• Valid work permit required.

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Show Your Skills – Live Technical Session
• Final Connection – Final Interview

All applications will be treated with strict confidentiality!

Dubai, United Arab Emirates | Posted on 16/07/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

The Client Relations Officer oversees the entirety of the administrative processrequired to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly andapplications are processed in a timely manner.

Responsibilities:

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients andprofessional partners
  
• Monitoring and updating the CRM system regularly when managing aportfolio of work
  
• Accurately analyzing the content of all documentation such as passports,application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range ofscenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputationand integrity is maintained
  
• Fostering long-lasting business relationships with clients and professionalpartners
  
• Handling complaints and finding optimal solutions to ensure clients’ happinessand retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience isadvantageous
  

As anemployee of IFZA, you can expect:

• 24 working days as annual leave
• Annualflight home
• Medicalinsurance plan (with the option to upgrade at your own cost)
• Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)

• Build contacts with potential clients to create new business opportunities.
• Keep prospective client database updated.
• Make cold calls for new business leads.
• Maintain knowledge of all service offerings of the company.
• Arrange meetings for senior management with prospective clients.
• Follow company guidelines and procedures for acquisition of customers, submission of proposals, etc.

• At least two years of proven experience in Auditing and Accounting firm in UAE.
• Degree in Marketing, Business Administration or similar will be preferred.
• Must possess strong customer service skills.
• Must have good negotiation skills.
• Must be able to create good presentations.
• Must have excellent interpersonal skills.
• Must be detail-oriented and an active listener.

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Responsibilities:

• Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
  
• Issuing quotes and providing license-related documentation to clients and professional partners
  
• Monitoring and updating the CRM system regularly when managing a portfolio of work
  
• Accurately analyzing the content of all documentation such as passports, application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
  
• Fostering long-lasting business relationships with clients and professional partners
  
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job-related duties as assigned by Management
  

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience is advantageous
  

As an employee of IFZA, you can expect:

• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Bonus scheme (in relevant departments)
  
• Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
  

We are recruiting for a large Investment & Wealth Services company. Our requirement is for ambitious and experienced sales people with the ability to deal with High Net Worth Individuals and increase the total Assets Under Management for the business.

• Responsible for the sales of Financial Products to individuals
• Dealing with clients via email and telephone communication
• Promoting available products and services to clients in the India market
• Developing and maintaining excellent relationships with prospective and existing clients
• Contributing to the team effort by achieving targets
• Suggest comprehensive Sales strategies in collaboration with the Business Development Officer – Sales to enhance profits
• Serves as the primary point to clients, fostering strong relationships through efficient communication, personalised support, and proactive engagement
• Stays informed about industry trends, competitive landscape and best practices and reports the same to the BDO-Sales to keep track on the market dynamics
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Clients
• Efficiently addressing client concerns and resolving issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
• Familiarises oneself with the product portfolio and platform to navigate effectively and close the sale
• Acts in the best interest of the Company at all times and collaborates with the rest of the Sales team to promote the Company's services effectively
• Cultivates and maintains excellent working relationships with other departments, including Affiliation, Dealing, Back Office and Compliance

Desired Candidate Profile

• Bachelors/Masters Degree in any field
• Total of 3 to 5 years of experience in sales and customer service, preferably at least 1 year of experience in selling financial products
• Fluent in both English and Hindi, any other Indian language an advantage
• Reliable, with integrity of character
• Excellent customer service and personal selling skills
• Excellent organisational and analytical skills
• Confident, persuasive and ambitious
• Self – motivated with strong interpersonal and communication skills
• Ability to work independently as well as part of a team
• Ability to work in a dynamic environment and under pressure