719 Customer Service jobs in Bur Dubai

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.

1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers with product information, order processing, and issue resolution.
3. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
4. Collaborate with cross-functional teams to ensure a seamless customer experience.
5. Keep records of customer interactions and transactions, ensuring data accuracy and completeness.

1. Bachelor’s Degree in Business Administration, Marketing, or a related field.
2. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proficiency in customer service software and tools.
5. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.

SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Overview

Customer Service Representative

Reference number:

Entity: Safran; Safran Aerosystems is a world leader in aviation systems for aircraft and helicopter safety, fuel management and related services. The company has about 5,200 employees in 7 countries. Safran is a global high-technology group operating in aviation, defense and space markets.

Job field / Job profile: Sales / marketing - Sales administrator

Job title: Customer Service Representative

Employment type: Permanent

Part time / Full time: Full-time

The Customer Service Representative is responsible to ensure timely, accurate order processing and responding, to manage and track approved customer request for quote, orders and billing and to address and resolve any order issues with the support of Customer Support, Operations and Program Management organization at the OEM. This job reports directly to the Safran Cabin Front Office Middle East supervisor.

• Professionally handle incoming requests from customers via phone, email, fax, and walk-ins to ensure issues are resolved promptly and accurately
• Answer questions from customers regarding products or services and their operation or maintenance
• Learn and apply company procedures, product knowledge and services
• Process customer spare parts orders promptly and accurately, including EDI, entry, follow up, invoicing, inventory and delivery status
• Handle and contribute to resolving customer complaints
• Quantify the customer's inquiry, gather information, assess and fulfill needs, and update the customer database
• Maintain working knowledge of M3 and SAP products and order processes
• Respond to pricing availability and PMA inquiries
• Participate in cross-functional planning initiatives
• Work cross-departmentally to ensure daily operations support is successful
• Balance company policy and customer benefit in decision making
• Gather information to assist in metrics reporting
• Educate customers on product lines & specifications
• Complete necessary documentation
• Support customer service team members, as needed
• Monitor and report on use of company resources, as required
• Adhere to required health and safety regulations and practices
• Carry out other duties, responsibilities, and projects as assigned
• Communicate solutions, successes, and opportunities to the Front Office supervisor

• Customer service oriented, planning and organizing, quality driven and efficiency
• Good at communicating under pressure, teamwork
• Familiar with ERP functions and CRM applications (preferred)

Mideast, United Arab Emirates — Dubai

• Bachelor's Degree
• More than 3 years of experience
• English (Fluent) – Additional Languages preferred

Responsibilities:

• Provide excellent customer support through calls, emails, and social media
• Assist customers with product inquiries, order updates, returns, and exchanges.
• Maintain a high level of product knowledge to recommend styling options and assist with size/fit.
• Handle customer complaints in a professional and timely manner.
• Coordinate with logistics and warehouse teams to ensure smooth delivery and after-sales service.
• Build strong customer relationships to encourage loyalty and repeat purchases.

Job Type: Full-time

Pay: From AED4,000.00 per month

A. Responding to online inquiries: via official website, WhatsApp, social media, phone, and email

B. Acquiring in-depth knowledge of products and inventory to enhance professionalism and communication skills

C. Handling customer order inquiries, returns, exchanges, and after-sales issues (via email/online chat/phone)

D. Requesting detailed addresses, tracking logistics exceptions, addressing product usage issues, and providing solutions

E. Recording customer feedback and sharing it with the product team to drive service improvements

F. Maintaining customer relationships to enhance satisfaction and repurchase rates

G. Managing system order processing and cashier duties

Job Types: Full-time, Permanent

Pay: From AED2,500.00 per month

Customer Service Representative

Reference number:

Entity: Safran; Safran Aerosystems is a world leader in aviation systems for aircraft and helicopter safety, fuel management and related services. The company has about 5,200 employees in 7 countries. Safran is a global high-technology group operating in aviation, defense and space markets.

Job field / Job profile: Sales / marketing - Sales administrator

Job title: Customer Service Representative

Employment type: Permanent

Part time / Full time: Full-time

The Customer Service Representative is responsible to ensure timely, accurate order processing and responding, to manage and track approved customer request for quote, orders and billing and to address and resolve any order issues with the support of Customer Support, Operations and Program Management organization at the OEM. This job reports directly to the Safran Cabin Front Office Middle East supervisor.

• Professionally handle incoming requests from customers via phone, email, fax, and walk-ins to ensure issues are resolved promptly and accurately
• Answer questions from customers regarding products or services and their operation or maintenance
• Learn and apply company procedures, product knowledge and services
• Process customer spare parts orders promptly and accurately, including EDI, entry, follow up, invoicing, inventory and delivery status
• Handle and contribute to resolving customer complaints
• Quantify the customer's inquiry, gather information, assess and fulfill needs, and update the customer database
• Maintain working knowledge of M3 and SAP products and order processes
• Respond to pricing availability and PMA inquiries
• Participate in cross-functional planning initiatives
• Work cross-departmentally to ensure daily operations support is successful
• Balance company policy and customer benefit in decision making
• Gather information to assist in metrics reporting
• Educate customers on product lines & specifications
• Complete necessary documentation
• Support customer service team members, as needed
• Monitor and report on use of company resources, as required
• Adhere to required health and safety regulations and practices
• Carry out other duties, responsibilities, and projects as assigned
• Communicate solutions, successes, and opportunities to the Front Office supervisor

• Customer service oriented, planning and organizing, quality driven and efficiency
• Good at communicating under pressure, teamwork
• Familiar with ERP functions and CRM applications (preferred)

Mideast, United Arab Emirates — Dubai

• Bachelor's Degree
• More than 3 years of experience
• English (Fluent) – Additional Languages preferred

As a key member of our front-of-house team, you will embody a positive attitude and excellent communication skills, especially over the phone. You will consistently work on behalf of our guests and collaborate with other team members to deliver high-quality customer service.

• Achieving prompt and efficient resolutions for guest queries
• Accurately accepting and delivering messages for guests and management
• Ensuring wake-up calls are made at the correct times

The ideal candidate has proficiency in IT skills and is able to work independently and as part of a team. Previous experience in a customer-focused industry is advantageous.

We strive to provide exceptional travel experiences worldwide by combining contemporary design, sophisticated amenities, and personalized service. Our guest service is instinctive, discreet, and enhanced by innovation to meet the needs of our discerning guests.