258 Customer Service jobs in Dubai Marina

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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.

We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.

• Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
• Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
• Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
• Manage and review tasks such as OTIF, SLOB, and Back Orders.
• Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
• Oversee the order-to-cash process with excellence in order processing.
• Register and process customer orders in the ERP system via email, phone, or other contacts.
• Ensure correct and complete order processing and transfer to logistics.
• Raise issues related to delivery, documentation, or invoices with supervisors.
• Act as the first point of contact for customers, addressing questions and resolving complaints.
• Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
• Propose improvements to work processes.
• Complete registration, filing, and archiving of customer service documentation.
• Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
• Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.

Education

• University degree or equivalent.
• Proficiency in Arabic and English, both written and spoken.

Management and General Skills

• Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.

Functional Skills

• Knowledge of ERP systems and order-to-cash processes in a B2B environment.
• Understanding of sales, supply chain, marketing, and logistics functions.

Experience

• 2-3 years of customer service experience.
• SAP experience is a plus.

At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

1. Assist customers with inquiries, complaints, and service requests.
2. Provide information about products and services.
3. Handle phone calls, emails, and live chat support.
4. Process orders, returns, and exchanges efficiently.
5. Maintain customer records and update databases.
6. Resolve customer issues with a positive and problem-solving approach.
7. Ensure high levels of customer satisfaction.

1. Previous experience in customer service is a plus.
2. Strong verbal and written communication skills.
3. Ability to handle multiple tasks and work under pressure.
4. Good problem-solving and interpersonal skills.
5. Proficiency in Microsoft Office and CRM systems is an advantage.
6. Willingness to work flexible shifts, including weekends and holidays.

1. Competitive salary and performance-based incentives.
2. Career growth and professional development opportunities.
3. Friendly and team-oriented work environment.

Dubai, United Arab Emirates | Posted on 03/21/2025

1. Identifying and assessing a customer’s needs
2. Keeping detailed records of customer interactions
3. Following your company’s communication procedures and policies
4. Provide accurate, valid and complete information by using the right methods/tools
5. Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
6. Handling complaints, requests, and enquiries

1. Education: Graduate
2. Location: Anywhere in UAE
3. Age: Below 30 years
4. Experience: Fresher or experienced working with customer support
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Were Hiring:
We are looking for an ambitious and talented FemaleBusiness Setup Sales Assistant and Consultant to join our team in Dubai. The ideal candidate shouldbe an experienced well organized and proactive Sales & BusinessDevelopment professional with the objective to win new clients by providingpremium consulting services.

Key Responsibilities:

Key Qualifications:

What We Offer:

Required Experience:

Unclear Seniority

We are seeking a highly skilled and motivated Customer Service Representative to join our team.

This is an exciting opportunity for a customer-focused individual to provide exceptional support to our clients via various communication channels. The successful candidate will be responsible for resolving customer complaints, providing product information, and escalating complex issues to relevant teams.

• Respond to customer inquiries in a timely and professional manner.
• Monitor customer feedback on social media and address any concerns promptly.
• Collaborate with cross-functional teams to resolve customer complaints and improve overall service delivery.
• Develop an in-depth understanding of our products to provide accurate and helpful information to customers.

• Bachelor's degree in Business Management, IT, or a relevant field from a reputable university.
• 2-5 years of experience in customer-facing roles with a proven track record of delivering excellent customer service.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced environment with multiple priorities.

• Knowledge of customer service software and tools.
• Experience working with remote teams.
• Strong problem-solving and analytical skills.

Immerse yourself in a world of endless possibilities. As a key member of our operations team, you will be the primary point of contact for guests, delivering exceptional service and ensuring a seamless experience from initial reservation to check-out.

We are seeking an experienced customer service professional to join our team in Dubai. The successful candidate will be responsible for:

• Delivering top-notch customer service to all guests
• Managing incoming calls, emails, and online reservation requests with utmost professionalism
• Optimizing revenue through strategic recommendation of additional services and amenities
• Providing comprehensive information about our property, facilities, and accommodating special requests
• Ensuring accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinating with other departments to fulfill guest requests and address any concerns
• Maintaining current knowledge of promotions, rates, and availability to provide precise information
• Demonstrating thorough understanding of our policies, procedures, and services
• Addressing guest inquiries and complaints promptly and professionally
• Contributing to the achievement of team objectives and upholding high standards of service

• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Experience in hospitality or customer service roles (preferred)
• Knowledge of the hospitality industry and current trends (preferred)
• Ability to remain calm under pressure and handle challenging situations professionally
• Team player with a positive attitude and willingness to learn
• Fluency in English; additional language skills are a plus

Why Join Us? We offer a dynamic and supportive work environment that fosters growth and development. Our commitment to diversity and inclusion drives us to attract, recruit, and promote diverse talent.

• Critical thinking and problem-solving skills
• Effective time management and prioritization skills
• Strong interpersonal and communication skills
• Ability to work in a team environment
• Adaptability and flexibility

What We Offer Competitive salary and benefits package, opportunities for career advancement, and a dynamic work environment.

A background in call center and customer service is a requirement.

Responsibilities: A Call Center Representative focuses on building relationships with our clients through both inbound calls, outbound calls, and electronic communications.

Requirements:

• Strong command of the English Language
• Proficient in desktop applications and internet
• Must possess outstanding communication and interpersonal skills.
• Strong problem-solving, multitasking skills and organizational expertise mastering job description, on-call scripting and industry product knowledge
• Advanced computer knowledge is required.

Required Skills to Be Successful:

• 2 years' experience in customer service, preferably in the healthcare industry
• Strong communication skills
• Knowledge of computer management systems
• Experience with inbound and outbound documentation.
• Rotational shifts (both morning and night) and 12-hour duty.

We are seeking a skilled Customer Service Representative to provide exceptional service to our diverse client base.

• This is a full-time position responsible for providing outstanding customer service, ensuring a friendly and welcoming environment.
• Manage incoming phone calls, schedule appointments, and maintain our clinics calendar.
• Assist clients with check-in process, complete necessary forms, and update records.
• Ensure reception area and waiting room are clean, organized, and comfortable.

• Proven experience as a Customer Service Representative in a clinic or relevant setting.
• Fluency in Arabic and English is required.
• Strong communication and interpersonal skills.

World-class customer service is at the heart of every interaction with our team. We're a leading logistics company that connects people and improves lives through global trade.

As a key member of our team, you will be responsible for delivering exceptional customer experiences, answering calls professionally, and creating a positive first impression.

Your main tasks will include:

• Welcoming customers and directing them to the right locations.
• Answering phone calls promptly and transferring them to the correct extensions or taking messages for colleagues.
• Providing high-level customer service and professionalism, considering all customers have express requirements and need timely action.
• Maintaining thorough knowledge of all departments and the network to provide accurate information to customers.
• Assisting with administrative tasks and reports as needed.
• Supporting the incentive coordinator in their absence.

To succeed in this role, you should possess:

• A background in the service industry.
• Excellent English communication skills; Arabic knowledge is an added advantage.
• A typing speed of at least 30 words per minute and a passion for delighting customers.
• Self-motivation and ability to work under pressure.
• Good relationship-building and interpersonal skills.
• A working knowledge of MS Office packages.

We're looking for a motivated and skilled individual who can help us enhance the customer experience with NPA First Calls.