690 Customer Support Specialist jobs in Dubai

We are seeking a skilled Customer Support Specialist to deliver exceptional service to our clients. As the primary point of contact, you will handle inquiries via phone, email, live chat, and in-person, ensuring every interaction is professional, efficient, and customer-centric.

You will be responsible for communicating with clients regarding property listings, company services, tenancy, and processes. Your key tasks will include:

• Providing accurate and timely information on property details from listing portals such as Bayut, Property Finder, and Dubizzle.
• Connecting clients directly to agents for urgent property-related queries.

In addition, you will qualify incoming leads by understanding client requirements, budget, and preferences. You will then route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.

Maintaining an updated record of leads in the CRM system is crucial to ensure accurate tracking and follow-up. You will also support the Sales and Leasing teams by prioritizing hot leads and acting upon them quickly.

Should any issues arise, you will investigate and resolve customer complaints or service issues promptly and professionally. This may involve liaising with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.

Your duties will also include processing client service requests, tenancy documents, and status updates. Accurate client files and service history records must be maintained at all times.

We encourage applicants who possess excellent communication skills, strong lead qualification abilities, and a customer-centric mindset. Familiarity with property portals is highly desirable. If you have a keen eye for detail, thrive in a collaborative environment, and are passionate about delivering exceptional customer service, we would love to welcome you to our team.

Key Responsibilities:

• Client Communication & Support: Handle client inquiries via various channels, including phone, email, live chat, and in-person.
• Lead Qualification & Routing: Qualify incoming leads, understand client requirements, and route potential buyers/tenants to the appropriate agent.
• Issue Resolution: Investigate and resolve customer complaints or service issues promptly and professionally.
• Administrative Support: Process client service requests, maintain accurate client files, and update records in the CRM system.

Requirements:

• Prior experience in customer service or call center roles in real estate.
• Excellent communication skills (verbal & written) in English; Arabic or other languages are an advantage.
• Strong lead qualification and customer engagement abilities.
• Familiarity with property portals (Bayut, Property Finder, Dubizzle).
• Proficiency in MS Office and CRM systems.
• Ability to multitask, prioritize, and work under pressure.

Benefits:

• Competitive salary.
• Health insurance and other benefits as per UAE labor law.
• Opportunities for career growth and development within the organization.
• Dynamic and collaborative work environment.
• Training opportunities in the real estate sector.

Customer Support Specialist, Medical Benefits (Emiratisation) – Dubai, United Arab Emirates. You will oversee and enhance the end-to-end customer journey and manage complex queries related to health and medical insurance policies. You will lead continuous improvement initiatives to elevate service standards in a fast-paced, multicultural environment.

• Lead and manage a team of customer service coordinators, ensuring high performance and professional development. Provide training and coaching to customer-facing staff on medical insurance product knowledge, systems, and service excellence.
• Handle escalated and complex customer inquiries related to medical insurance coverage, claims processing, policy information, pre-approvals, and provider network.
• Analyse customer feedback and service metrics to identify trends, pain points, and opportunities for improvement. Develop and implement strategies to improve customer satisfaction (CSAT), Net Promoter Score (NPS), and first contact resolution.
• Collaborate cross-functionally with Claims, Pre-approvals, and Medical Governance teams to resolve customer issues and improve service delivery.
• Ensure compliance with industry regulations, data privacy standards, and company policies.
• Participate in the design and optimisation of customer support workflows, tools, and communication templates.
• Produce regular reports and dashboards to present customer experience insights and team performance to senior leadership.

• Degree in healthcare administration, human resources or a healthcare field such as nursing, physician or physician assistant.
• Experience in a customer service or support role with at least 2 years in a supervisory or mid-management role.
• Proven background in medical or health insurance, including claims, pre-approvals, and policy servicing.

• Strong knowledge of healthcare terminology, insurance regulations, and third-party administrator (TPA) processes.
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays worldwide. See the Working Here section of Emirates Careers for more information.

Role Level: Mid-Level | Employment type: Full-Time | Sector: Airlines and Aviation

We are looking for individuals with a keen eye for detail, precision, accountability, independence, initiative, hardworking and interested in joining our Institutional Support Team. The Institutional FX Support job will be part of the Support team, responsible for servicing multiple institutional clients across Globally. Applicants must be in UAE and have previous exchange, banks or forex customer support experience.

• Providing comprehensive assistance to clients, addressing their inquiries, and ensuring resolution for all issues.
• Maintaining, supporting, and developing long relationships with institutional FX clients.
• Work closely with FX trading desk & Institutional Sales Team to provide best execution to clients across a range of FX instruments.
• Work well within a team environment to foster growth across a range of client types.
• Prioritization and organization to manage the volume of clients.
• Good understanding of Treating Customers Fairly and all regulatory requirements for both company and individuals
• Candidate should have solid knowledge of our products, target markets, and a competitive landscape.
• Understanding the onboarding requirements for new clients across various regulations and fostering enduring relationships.
• Develop relationships with stakeholders across the various local offices

• Degree holder in any discipline, preferably in Accounting and Finance.
• Institutional Support/Operations experience within margin FX or agency model.
• Strong operations and support track record with a demonstrable ability to lease with clients and maintain business.
• Understanding of following systems: MT4/MT5

• Self-motivated, proactive, and results-oriented.
• Strong attention to detail and ability to handle multiple tasks in a fast-paced environment.
• Self-starting individual, ambitious and enthusiastic team player

We are seeking a highly skilled and motivated Customer Support Specialist to join our team in Dubai, UAE.

The primary responsibility of this role is to provide exceptional customer service by responding to inquiries, resolving issues, and addressing complaints in a timely and professional manner.

This includes processing orders, monitoring distribution procedures, setting up special shipments, controlling and sending invoices, filing purchasing documents, and handling service complaints from customers and/or sales agents.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

• Order Processing: Process orders efficiently and accurately, ensuring that all necessary information is gathered and documented.
• Distribution Monitoring: Monitor the complete distribution procedures, including circulation facility and/or carrier.
• Special Shipments: Set up special shipments on demand, taking into account any specific requirements or constraints.
• Invoice Control: Control and send invoices in a timely manner, ensuring that all relevant information is included.
• Document Management: File purchasing documents and related documents in a secure and organized manner.
• Customer Complaints: Handle service complaints from customers and/or sales agents, resolving issues promptly and professionally.

To be successful in this role, you will need:

• Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
• Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Attention to Detail: High attention to detail, with the ability to accurately process orders and manage documents.
• Time Management: Excellent time management skills, with the ability to prioritize tasks and meet deadlines.

This role offers a competitive salary and benefits package, including opportunities for career development and growth.

In addition, you will have the opportunity to work in a dynamic and supportive team environment, with access to cutting-edge technology and resources.

Job Summary

We are seeking a highly skilled Customer Support Specialist to oversee the end-to-end order-to-delivery process for our Food Service and Traditional Trade channels. This role involves ensuring accurate order processing, timely deliveries, and proactive communication with customers, internal teams, and logistics partners.

Key Responsibilities

• Receive, validate, and process all customer orders within agreed timelines.
• Manage the generic order inbox and ensure timely execution.
• Monitor order status daily and ensure alignment with invoicing and confirmation processes.
• Assign smaller drop-size orders to van sales teams for better coverage.
• Coordinate with drivers to achieve On-Time In-Full (OTIF) deliveries.
• Provide proactive updates to customers on delivery schedules or delays.
• Coordinate with 3PL teams to resolve operational challenges (delays, breakdowns, refusals).
• Ensure timely communication with drivers regarding returns and customer feedback.
• Verify and reconcile all Proofs of Delivery (PODs) with daily system reports.
• Monitor daily vehicle inspection checklists to ensure safety compliance.
• Maintain accurate records of delivery incidents, returns, and refusals.
• Track service KPIs including OTIF, Case Fill Rate (CFR), and delivery cost per drop.
• Prepare daily, weekly, and monthly reports on pre-sales deliveries, route efficiency, and returns.
• Identify recurring operational issues and escalate as needed.

Requirements

Must Have:

• Bachelor's or Master's degree in Business Administration, Logistics, or related field.
• Minimum 5 years' experience in customer service, supply chain, or logistics within FMCG.
• Strong knowledge of order-to-delivery workflows, route planning, fleet management, and 3PL operations.
• Excellent coordination, multitasking, and stakeholder management skills.
• Proficient in ERP systems (SAP, Lucas, or equivalent) and Microsoft Office Suite.
• High attention to detail with strong ownership and problem-solving skills.
• Valid UAE driving license.
• Fluency in English and either Urdu or Hindi.

Expertise is required for this role as we seek an individual with the capacity to deliver exceptional customer service. This entails effective communication, problem-solving and empathy skills.

• IDentify and assess customer needs through active listening and understanding.
• Maintain accurate records of interactions to ensure timely and efficient service delivery.
• Foster consistency in communication by adhering to established procedures and policies.
• Provide precise information using suitable methods and tools.
• Promote products including postpaid, prepaid handsets, accessories and services.
• Resolve complaints, requests and inquiries with professionalism and efficiency.

• A degree from a recognized institution is mandatory.
• Age below 30 years is preferred.
• Candidates with customer support experience are welcome.
• Demonstrated ability to adapt/respond to diverse characters.
• Superb communication and presentation skills are essential.
• Multitasking, prioritization and time management skills are necessary.

Customer Service Representative roles require professionals with strong interpersonal skills, who can effectively engage with customers and provide solutions to their queries and issues. The ideal candidate will have excellent communication skills and be able to work well under pressure.

We are seeking a Customer Service Professional to join our team. If you are enthusiastic, reliable, and passionate about delivering top-tier support in a remote environment, we would love to hear from you.

Our client is an international learning and accreditation provider with a global presence. They are currently expanding their team and are looking for a Customer Support Specialist .

• Manage onboarding of new customers
• Build relationships with customers
• Keep supplier information up to date for Middle East customers
• Collate information required for supplier registrations
• Maintain Sales CRM with recent customer updates and developments
• Create sales orders and proforma invoices, and follow through to delivery

• Process new membership application forms
• Register new members and create business partner records in SAP (Dubai) or Zoho (KSA)
• Support monthly renewals, keeping account managers informed
• Manage complimentary training seats, track availability, update records, and register users on the LMS
• Handle cancellations: request credit notes, update records, and notify regional offices

• Assist in managing training participants on the LMS: registration, user management, password issues, exam resets
• Draft and share participant communications in English and Arabic
• Follow up on training registrations and setup for courses delivered in Arabic

• Strong client management skills with a knack for admin and coordination tasks
• Comfortable using tools like Sales CRM, SAP, Zoho, Excel, and LMS
• Excellent communication skills to manage internal and external stakeholders
• Ability to juggle multiple tasks and priorities across international stakeholders
• Enjoy supporting teams and customers, with a focus on accuracy and efficiency

Unlock a fulfilling career in customer support and make a meaningful impact on the customer experience.

• Respond promptly and professionally to inbound customer calls, emails, and live chats.

• Understand customer inquiries and provide accurate, effective solutions that meet their needs.

• Maintain detailed records of customer interactions in our CRM system.

• Handle product or service-related questions and guide customers through processes.

• Evaluate complex issues and escalate them to the appropriate departments when necessary.

• Follow up on customer cases to ensure resolution and satisfaction.

• Meet individual and team KPIs including response time, resolution time, and customer satisfaction.

• 1–3 years of experience in a customer service or call centre environment.

• Strong verbal and written communication skills in English.

• Comfortable with using CRM software and multitasking tools.

• A customer-first mindset with excellent problem-solving abilities.

• Patience, empathy, and the ability to work under pressure.

• Flexibility to work in rotational shifts, including weekends or public holidays if required.

• This is an opportunity to build your career in customer support and make a real difference in the customer experience.

• An engaging and supportive work environment where you can grow and develop your skills.

• The chance to work with a talented team dedicated to delivering exceptional customer experiences.

This role requires a passion for delivering outstanding customer service and a commitment to ongoing learning and development.