698 Customer Support Specialist jobs in Dubai

As a key contact for customers, you will handle enquiries, process orders, coordinate with suppliers and logistics, and ensure timely delivery while supporting sales administration and providing pricing support insights.

• Manage all incoming customer enquiries (phone/email) and efficiently process the quotation and order process through our system.
• Greet customers professionally and assist with daily sales administration when required.
• Independently generate and update Request for Quotation lists, Sales Quotations, Order Confirmations, Proforma Invoices, and Invoices.
• Coordinate/follow-up with factories/suppliers in processing purchase orders, reviewing order confirmations, preparing shipping documents.
• Work with freight forwarders/transporters to ensure timely shipment of materials.
• Proactively inform customers about delivery time updates or delays and maintain close coordination with the logistics team.

• Minimum 2–3 years of experience in sales support; basic knowledge of the automotive or marine spare parts industry is beneficial.
• Take responsibility, ownership, and drive high levels of individual performance management.
• Respond positively to constructive feedback and perform effectively under pressure.
• Communicate clearly and professionally with all departments, branches, and support teams.
• Work independently with strong initiative.
• Demonstrate expertise in subject matter with attention to detail.
• Fluency in written and spoken English. Knowledge of Arabic is considered an asset.

We are an equal opportunities employer and welcome applications from qualified candidates.

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be responsible for responding to customer inquiries, resolving issues, and ensuring a positive experience.

The successful candidate will possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

This role entails providing exceptional customer service by addressing inquiries and resolving issues in a timely and efficient manner. The successful candidate will have strong interpersonal skills, enabling effective communication with customers from diverse backgrounds.

We are seeking a highly skilled Customer Service Professional to provide exceptional support to our clients.

• Respond promptly to customer inquiries via various communication channels.
• Offer accurate product and service information to ensure customer satisfaction.
• Address customer complaints efficiently and escalate issues as necessary.
• Deliver high-quality service to achieve excellent customer outcomes.
• Maintain detailed records of customer interactions and transactions.
• Foster effective communication by adhering to established procedures and guidelines.

• Fluency in English, with proficiency in Hindi or other Indian languages being an asset.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize tasks effectively.
• Prior experience in customer-facing roles is desirable but not mandatory.
• A valid biometric passport for travel purposes.
• The capacity to work independently with minimal supervision.
• A reliable internet connection at home.

DarDoc is a direct-to-user health and wellness startup based in the UAE, offering accessible care at home without the need for insurance. Through our digital platform, we connect users with nurses, labs, clinics, and pharmacies, providing personalized services like nursing care, lab tests, doctor consultations, and medication delivery. Since our establishment in early 2022, we have delivered over 500,000 hours of care in various cities across the UAE.

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional service, resolving client inquiries, and ensuring a seamless customer experience.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve product and service issues by identifying concerns and providing effective solutions
• Maintain accurate documentation of customer interactions and case updates
• Collaborate with internal teams to manage escalations and ensure timely resolutions
• Provide product and service guidance to enhance customer satisfaction

• Proven experience in customer support or client service roles
• Ability to multitask and manage time effectively
• Positive attitude with a passion for helping customers
• Bachelor's degree is required.

If you're passionate about delivering outstanding service and want to be part of a growing team, we'd love to hear from you

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Role: Customer Support Specialist

Location: RB - Muhaisnah branch

To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

• Maintaining a high level of service attitude towards customers.
• Executing, distributing, and recording customer instructions from various channels (e.g., incoming mail, fax).
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, and filing.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling techniques.
• Computer skills.

This job posting is active. No indication of expiration is present.

OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.

We are now looking for a Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.

• Customer Support & Issue Handling
  • Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)
  • Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns
  • Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks
  • Provide accurate guidance on platform features, product rules, and campaign policies
  • Ticket Management & Issue Escalation
    • Accurately record and categorise user-submitted tickets and inquiries
    • Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)
    • Follow up on complex cases to ensure closure and provide timely user updates
• Complaints & Risk Alerts
  • Receive and properly handle user complaints to improve customer satisfaction
  • Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed
  • User Education & Documentation Feedback
    • Guide users in learning how to use platform features, trading tutorials, and official documentation
    • Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs
• Operational & Campaign Support
  • Answer questions regarding campaign rules, reward distribution, and task progress
  • Support new feature or campaign launches by preparing unified responses and FAQs in advance

• Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred
• 1+ years of experience in internet, trading, or fintech customer support roles preferred
• Familiar with digital assets and basic contract trading concepts and terminology
• Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude
• Able to work shifts, including nights and public holidays

• Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)
• Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)
• Basic data literacy to categorise and summarise tickets independently
• Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus

• Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage
• Experience managing or supporting Telegram/Discord communities
• Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs
• Experience working alongside AI-powered customer service systems or AI agents

• Early Impact – Play a key role in shaping our hybrid AI + human customer service framework from the beginning
• Growth Trajectory – Join a fast-scaling platform with global ambitions and long-term career potential
• Dynamic Culture – Be part of an international, high-performance team in a rapidly evolving industry
• Attractive Package – Competitive salary and benefits, with full relocation support to Dubai

Job Opportunity:

We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing 24/7 customer support via email, Skype and phone for all related services.

Key Responsibilities:

• Achieve high standards of customer satisfaction by responding promptly and effectively to all customer concerns handled during shifts
• Actively identify and rectify any issues concerning both hardware and software
• Communicate clearly and concisely with customers via email, Skype and phone
• Conduct thorough shift handovers to ensure seamless continuity of service
• Generate accurate and timely Ops reports such as Shift Summary Reports, Primary Monitoring reports, Client issues and summary reports

Additional Responsibilities:

• Ensure adherence to operational protocols and instructions for events and situations such as Critical client incidents, Platform and app issues and development requests, Significant technical failure, Safekeeping of supplier's portal password, Deployment rules, Leave policy
• Operate vendor's device features (GPS and Radios) and appropriate applications efficiently
• Provide hardware support to clients with minimal supervision
• Perform device scripting including remote/OTA
• Demonstrate above average knowledge of SicuroTrackV2, SicuroFleet, SicuroPeople and device software
• Deliver in-house and remote training of the tracking platform (both with clients and colleagues)
• Actively identify and resolve any issues concerning the tracking platform
• Utilize suppliers' provisioning portals and execute OTA configurations and activation/deactivation/swapping devices and airtime
• Install and commission all GPS tracking devices both personnel and vehicle trackers with high standards
• Produce a daily report on tasks accomplished during deployments
• Maintain professionalism, time management and excellent communication skills
• Travel to the Gulf region, Africa or elsewhere as required
• Undertake other related duties as required
• Maintain confidentiality and discretion in all aspects
• Exhibit honesty and trustworthiness
• Be a collaborative team player
• Possess good interpersonal skills
• Hold working experience with a GPS tracking provider/vendor, a Telecommunications company or IT companies
• Working experience in the Middle East and Africa
• Cyber Security related experience
• Motorola MOTOTRBO DMR systems and configuration

Requirements:

• Bachelor's degree in Electronics and Communications Engineering, preferably board certified
• Minimum 2 years work experience in the field of electronics, telecoms or networks
• Computer literacy including proficiency in Microsoft office; Strong verbal and written communication skills
• Customer service oriented
• Experience in providing technical support to clients by different means, e.g. Team Viewer, telephone and Skype chat
• Compose technical documents in Word/Excel/PDF, create and maintain Excel worksheets and databases
• Quick to understand systems, hardware and new devices
• Team player
• Good Interpersonal skills

Preferred Qualifications:

• Bachelor's Degree in Electronics and Communications Engineering, preferably board certified
• Cisco or Microsoft related certifications
• CCNA/CCNP certified

We are seeking a skilled professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer support to our clients.

• Respond to customer inquiries via various communication channels.
• Solve issues related to account management, deposits, withdrawals, and gameplay.
• Maintain accurate records and update internal systems in a timely manner.
• Utilize data analysis tools to track performance and identify areas for improvement.
• Prioritize tasks effectively to meet deadlines and deliver high-quality results.

• Previous experience in customer-facing roles or similar industries.
• Fluency in multiple languages is an asset, but not required.
• Proficiency in Microsoft Excel, particularly in data entry and basic reporting.
• Ability to work flexible hours, including evenings and weekends.
• Strong self-motivation and discipline to meet goals and objectives.
• Reliable computer equipment and internet connectivity are necessary for remote work.
• The ideal candidate will be available to start immediately.

This position offers a unique opportunity to join a dynamic team and contribute to the growth of our organization. We provide a stimulating work environment and offer competitive compensation packages to our employees.

Please note that this is a full-time remote role, and we welcome applications from qualified candidates worldwide.