194 Customer Support jobs in Abu Dhabi

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

Democratizing finance for all takes more than skills.

It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.

Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with financial literacy and accessibility to global markets to trade and invest in Stocks, Bonds, ETFs, Funds, Structured Products, and FPIs.

We are ADGM-FSRA 3A licensed and provide trading and investing services to clients across the globe, through our efficient and secured digital platforms.

Our employees work in a flexible way and in multicultural teams.

By having a huge impact on the financial industry, they are growing their life skills portfolio and achieving their work purpose in a fast-paced environment.

We are all in at Northvale. An equal opportunity employer, we welcome candidates from all backgrounds, experiences, and perspectives to join our team and contribute to our shared success.

Be part of the positive impact, democratizing finance for all and inspiring inclusion. Are you all in? Do not hesitate, it is time to apply

The Customer Support Executive will provide a professional and effective service to Northvale clients, dealing with information requests and issue resolution in a prompt and professional manner. It will ensure efficient clients' needs management, monitor chat/email and phone activity, and coordinate bulk communication from a legal and commercial perspective, guaranteeing good reviews on the most common rating platforms.

Northvale is looking for someone who has previous customer support experience in face-to-face or remote roles with a keen interest in the financial markets, and the aim to champion the customer by delivering impeccable customer service.

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, and phone calls in a prompt and professional manner.
• Support clients with technical and troubleshooting issues, via remote support and one-to-one sessions.
• Assist with the opening of client accounts, amending and maintaining client records so the company's records are accurate.
• Deal with complaints of a varying nature promptly and effectively.
• Help and support customers in understanding terms, conditions, and procedures.
• Liaise with all departments to resolve issues, coordinating communication internally and externally.

Undertake any other reasonable duties that may be required from time to time by your manager.

• Bachelor's degree in Global Finance, Sales & Marketing Management, Communications, or a related field.
• Previous experience in a customer-related/support function for a minimum of 1 year.
• Knowledge and experience of financial markets is a plus.
• Computer literate in Microsoft Office packages, particularly Excel.
• Excellent English both written and spoken; other languages such as Arabic, Mandarin, and Hindi are a plus.
• Excellent telephone manner and interpersonal skills.
• Very well organized with good time management skills.
• Able to take proactive action when necessary.
• Pays attention to detail.
• A resilient, enthusiastic, and self-motivated individual.

Northvale Limited is registered under the laws of the Abu Dhabi Global Market ("ADGM") with the Registered Number

Northvale is authorized and regulated by the Financial Services Regulatory Authority ("FSRA") and is a duly licensed Category 3A Firm.

Please note that Northvale is an execution-only service provider.

Trading in financial products involves significant risk of loss and may not be suitable for all investors. Prior to opening an account with Northvale, please consider your level of experience, investment objectives, assets, income, and risk appetite.

The possibility exists that you could sustain a loss of some or all of your initial investment; therefore, you should not speculate or invest with capital you cannot afford to lose, that is borrowed or urgently needed for personal or family subsistence.

You should be aware of all the risks associated with trading, and seek advice from an independent financial advisor if you have any doubts. The content of this website represents advertising material and has not been submitted to nor approved by any supervisory authority.

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports in CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

• Mid-Senior level

• Full-time

• Administrative

• Staffing and Recruiting

1. Knowing our products inside and out so that you can answer questions.
2. Handle incoming customer support requests.
3. Provide accurate, valid, and complete information to customers.
4. Maintain an up-to-date understanding of the company's product/service.
5. Document recurring issues or suggestions.
6. Contribute to Product Knowledge base and Help Center: Provide feedback and updates based on common customer queries.
7. Write guided tutorials of a specific topic or feature in the product.
8. Create FAQs for the most needed points to the client.
9. Keeping records of customer interactions, transactions, comments, and complaints.
10. Evaluate the need to scale the business operations in multiple countries/territories from the support aspect.
11. Demo preparation, personalizing the templates for each customer.
12. Engage with 1st and 2nd tier of support to share knowledge and coordinate on how to work with each other and scale the academy course-related operations with them, as well as all academy courses based on the product's recent updates.

1. High Education degree in Information Systems or a similar field.
2. Required Languages Level: Arabic (C2), English (C1).
3. Problem-Solving, Communication & Handling Skills.
4. Technical Skills/ICT knowledge.
5. 1 year of experience working in technical/help desk support or customer success.
6. Flexible to work in different time shifts and days of the week.

• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and inclusive work environment

Required Experience:

Unclear Seniority

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports in CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you're an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you

• Mid-Senior level

• Full-time

• Administrative

• Staffing and Recruiting

We are seeking an exceptional candidate to fulfill the role of a Customer Service Specialist.

• Respond to customer inquiries via phone and chat in a timely, professional manner.
• Provide assistance with account, deposit, withdrawal, and gameplay-related issues utilizing strong problem-solving skills.
• Maintain accurate records and update internal systems to ensure seamless customer experience.
• Utilize Excel for data tracking and basic reporting to drive business insights.

• Prior experience in customer support, preferably within the gaming industry.
• Fluency in Telugu, Kannada, and Hindi languages.
• Proficiency in using Excel with basic formulas and data entry.
• Strong self-discipline and time management skills to work 12-hour rotational shifts, including nights and weekends.
• Personal laptop and desktop for remote work.

A dynamic work environment that fosters growth and development. Opportunities to work with a talented team and contribute to the success of our organization.

This role offers the chance to make a real impact on customer satisfaction while developing valuable skills in communication, problem-solving, and teamwork.

Magic Global Village, Dubai, United Arab Emirates

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Role: Bilingual Customer Support Specialist - Freelance, Remote

Magic Global Village, Dubai, United Arab Emirates

Join to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at Magic

Location: Global+

Compensation: $7.00 / hour

About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K–12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.

Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.

Customer Support & Communication

• Respond promptly to emails and live chats from students and parents.
• Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.
• Use WeChat for external communications and GChat for internal team updates.

Scheduling & Calendar Management

• Coordinate class schedules and ensure accurate updates to the shared calendar.
• Add new classes and sessions to the calendar.
• Remind and follow up with students and parents about scheduled sessions.

Student & Instructor Coordination

• Review and update student profiles with accurate information.
• Share important updates with instructor groups to ensure smooth class delivery.
• Act as a liaison between students, parents, and instructors for scheduling and class attendance.

Administrative Organization

• Maintain clear records of student interactions and class schedules.
• Support the client's platforms and websites with accurate inputs.
• Assist in coordinating events or special sessions when needed.

Required:

• Minimum 1–2 years of customer service experience (email, chat, and/or phone).
• Proven experience supporting a service-based business or education-related services.
• Strong bilingual skills: English and Mandarin (written and spoken).
• Demonstrated ability to manage calendars and schedules.
• Strong organizational skills with high attention to detail.
• WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

Your Superpowers:

• Excellent written and verbal communication skills in English and Mandarin.
• Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).
• Adaptability to quickly learn client platforms and tools
• Strong interpersonal skills—empathetic, patient, and proactive.
• Detail-oriented with the ability to manage multiple tasks simultaneously.

You should apply if…

• You enjoy helping students and parents feel supported and well-informed.
• You are proactive, adaptable, and thrive in fast-paced environments.
• You believe in the importance of education and are motivated by making a difference in students' academic journeys.
• You value accuracy, clear communication, and take pride in being detail-oriented.
• You're comfortable working independently while being a reliable team player.

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or equivalent or higher

Working Hours:

• 32 hours per week
• 10 AM-7 PM Pacific Time, with 1 hour unpaid break
• Thursday to Sunday, Pacific Time

Compensation:

• $7 per hour
• No benefits package included

• Seniority level
• Executive

• Part-time

• Other
• Industries: Software Development

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We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
• Resolve customer complaints and concerns efficiently and effectively.
• Provide product information and recommendations to customers to ensure they find the best solution for their needs.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Identify and implement process improvements to increase efficiency and productivity.

Requirements:

• 1+ year of customer service experience in a contact center environment.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Bilingual proficiency in English and French is essential.
• Availability to work evenings and weekends is a plus.

Benefits:

• Competitive salary with potential for growth.
• Flexible work options, including remote work and a dog-friendly office setting.
• Full-time benefits, including comprehensive group benefits after 3 months.
• Inclusive and dynamic company culture that values diversity and offers opportunities for career advancement.

Why This Role Matters:

This role is critical to delivering exceptional customer experiences and driving business success. We're looking for talented individuals who share our passion for customer service and are committed to continuous learning and improvement.