Showing 82 Customers jobs in Dubai
Enterprise Account Executive - Strategic Real Estate Customers
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Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses using the latest technologies such as Artificial Intelligence, across Sales, Service, Marketing, Commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce has been very proud to have been associated with the Middle East region for the last 15 years.
 Salesforce has an established presence in Dubai which acts as the HQ for the region, the commitment to our customers has been matched by the investments from the company, which enables a very strong growth trajectory. 
 The position that has become available is for an Account Executive in our Core Business Unit, helping our most strategic customers grow and excel with a Customer Experience that is unmatched in the industry.  
As part of our Core Sales team , you’ll be responsible for owning the full account strategy, executive alignment, and multi-cloud growth plans—positioning Salesforce as a strategic transformation partner to the region’s most influential Real Estate players. About the Role
- Lead a strategic portfolio of enterprise Real Estate customers , spanning existing accounts and new logo opportunities. 
- Own the vision, strategy, and executive engagement across each account. 
- Drive alignment across Salesforce Core CRM, AI, Data Cloud, and Industry Cloud teams to deliver unified customer value. 
- Serve as the primary executive sponsor from Salesforce, driving long-term digital transformation outcomes. 
What You’ll Be Doing
- Accelerate Salesforce’s presence and revenue across high-value enterprise Real Estate accounts . 
- Define and execute multi-year strategic growth plans , aligned to customer business priorities. 
- Build and manage a strong pipeline through territory planning, strategic prospecting, and relationship development. 
- Navigate complex deal cycles, lead internal collaboration, and consistently deliver against revenue targets. 
- Act as a trusted advisor to C-level executives, helping shape their digital strategy through the Salesforce platform. 
What We’re Looking For
- Successful, reference-able experience in enterprise software or cloud technology sales . 
- Demonstrated success in leading strategic enterprise accounts , including large transformational, multi-cloud deals. 
- Deep understanding of the Real Estate sector or similar capital-intensive industries. 
- Proven ability to engage C-level stakeholders , influence decision-making, and lead account teams effectively. 
- Strong commercial acumen, consultative selling skills, and long-term account planning capabilities. 
Additional Requirements
- University graduate calibre. 
- Based in the UAE or willing to relocate within 3 months. 
- Valid UAE driving license. 
- Fluent in English ; Arabic is strongly preferred . 
- No restrictions on international or regional travel . 
Why Join Us?
- Be part of Salesforce—the global leader in AI + Data + CRM innovation. 
- Take a leadership role in one of our most strategic verticals , with high executive visibility. 
- Work closely with major Real Estate organizations shaping the future of urban development and infrastructure. 
- Join a high-performing, collaborative team focused on growth, impact, and excellence . 
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
About UsWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
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                    Customer Care Trainee- Dyson
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Overview
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.
What you'll be doingAt Chalhoub we express the exceptional! Working as a Luxury Tech Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information about Dyson products, services, and promotions.
- Assist customers with troubleshooting, product setup, and usage guidance.
- Handle customer complaints and resolve issues to ensure customer satisfaction.
- Document customer interactions and maintain accurate records.
- Collaborate with team members to ensure a seamless customer experience.
- Participate in ongoing training and development programs.
- College degree preferred.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and a customer-centric attitude.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using computers and customer service software.
- Technical background is preferred
With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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                    Head of Digital Customer Care
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Job Description
A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions
- Define digital vision across apps, B2B, and global platforms
- Lead product roadmaps and investment priorities
- Oversee delivery of new features and enhancements
- Analyse customer journeys and drive improvements
- Guide customer care and back-office operations
- Implement AI and automation for efficiency gains
- Align teams with customer experience strategy
- Bachelor's in Engineering, CS, or Business
- Master's (MBA or similar) preferred
- 10+ years in fintech or digital banking
- Experience in fintech startups or banking roles
- Strong leadership across cross-functional teams
- Expertise in product and customer experience
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                    Consultant - Customer Care E-COMMERCE · Amman
Posted today
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Job Description
Overview
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
Responsibilities- Collect and analyze data related to customer service metrics, such as response times, call handling times, and service quality.
- Provide insights and recommendations to enhance customer care operations based on data analysis.
- Work closely with the Customer Care supervisors to highlight performance gaps and trends.
- Weekly report to the customer care manager, highlighting performance per team, brand, country.
- Generate and maintain reports on KPIs and performance metrics across all channels, markets and brands.
- Individual performance report showcasing performance per consultant.
- Bachelor's degree in a relevant field or equivalent work experience.
- Previous experience in workforce management and data analysis, preferably in a customer service or contact center environment.
- Strong analytical and problem-solving skills.
- Proficiency in workforce management software and data analysis tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented and results-driven.
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
Equal OpportunityWe invite all applicants to apply. It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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                    Temp Customer Care Associate (English and Arabic Speaker)
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Who are we?
Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
About the Role:- 5 months contract (Oct 2025 to Feb 2026)
- Office and home based
- 5-day work per week (Monday to Friday)
- Fluent Arabic and English Speaker is a MUST
- Manage customer calls and request relevant information
- Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with Logistics, After Sales Service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Other ad-hoc projects assigned by the manager
- Minimum 3 years relevant experiences in customer service/ luxury retail field
- Proficient with MS Office
- Fluent Arabic and English . Any other language will be a bonus.
- Able to work independently with minimal supervision
- Proactive, patient and committed
- Great communication and interpersonal skills
- Immediately available is highly preferred
This position is based in Dubai.
Why Join APM?- Global, Dynamic Team: Diverse and energetic workforce.
- Growth Opportunities: We support your professional development.
- Collaborative Culture: Teamwork and open communication.
- Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.
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                    Client Services Representative - Arabic Speaker
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                    Senior Managing Consultant, Advisors Client Services
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_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Managing Consultant, Advisors Client Services
Senior Managing Consultant - Strategy & Transformation
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Lead complex client engagements across a range of industries and problem statements
· Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
· Own senior client relationships from mid-level to C-suite to drive commercial success
· Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
Team Collaboration & Culture
· Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
· Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
· Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
· Lead on-the-job training, coaching, and mentorship to both direct and outside team members
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management
· Experience leading senior client relationships
· Deep knowledge of business KPIs, financials, and organizational leadership
· Ability to identify new business development opportunities, and experience leading proposal development and scoping of new opportunities
· Experience generating new knowledge or creating innovative solutions for a firm
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
· Ability to travel to client sites on a semi-regular basis
Preferred qualifications
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Account Executive - Client Services & PM Support
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                    Customer Support Officer
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Overview
We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities- Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
- Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
- Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
- Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
- Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
- Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
- Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
- Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.
- High school diploma or equivalent (Bachelor's degree in a related field is a plus).
- Previous experience in a customer support role is preferred but not mandatory.
- Excellent communication skills, both written and verbal.
- Empathetic and patient approach to handling customer inquiries and complaints.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer support software and tools.
- Ability to work well in a team and adapt to a fast-paced environment.
- Strong attention to detail and organization.
- Competitive salary.
- Health and dental insurance.
- Professional development opportunities.
- Friendly and collaborative work environment.
- Opportunities for career growth within the company.
If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.
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                    Executive - Customer Support
Posted today
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Job Description
 As a Customer 
 Success Analyst, you will be responsible for resolving customer care queries 
 around transaction-related issues, account issues, and product understanding 
 issues as the first point of contact for our corporate customers. You will 
 address customer queries while navigating multi-geography complexities, 
 including regional regulatory nuances and time zone differences. All this 
 should be done displaying professionalism, exercising agility, adapting 
 behavior, and implementing feedback. 
 You will also work cross-functionally with other verticals to 
 address customer case queries, refine customer query handling and enable 
 closed-loop feedback for better engagement and continuous improvement. 
 Additionally, you’ll coordinate with financial service providers across regions 
 on a case-by-case basis, to resolve escalated issues, ensuring alignment with 
 established protocols. You will compile and update performance summary KPIs 
(e.g., resolution rates), to ensure consistency in performance and scope for 
 improvement. You will leverage the required tools and performance metrics to 
 ensure a data-driven approach to customer service excellence. 
·
 Key daily 
 activities around customer servicing in the region for corporate customers will 
 require the analyst to: 
 o Address and provide the best possible solution on a first contact 
 resolution basis for queries pertaining to transaction issues (issues during or after the transaction, any issue 
 with an ongoing transaction), account-related issues ( issues with customer account access), platform/technical issues 
(issues with accessing or using the platform) or basic product understanding 
(confusion about platform features, terminology, or layout)
 o Respond to customer queries with a sense 
 of urgency, in line with policy guidelines 
 o Provide multi-channel support to customers and escalate complex 
 issues across geographies, ensuring consistent service delivery 
 o Use various tools and software for swift query resolution 
·
 Develop a 
 thorough understanding of the customer servicing module and maintain up-to-date 
 knowledge of the platform’s features and functionalities 
·
 Monitor emails, call and chat inquiries from customers along with key 
 progress/update on each 
·
 Collaborate 
 with relevant teams, as needed, to gather additional details for effectively 
 addressing customer queries. Support the closed-loop feedback process by 
 working with Product, Operations & Administrative Services, Technology, and 
 Client Coverage & Advisory teams to enhance customer engagement and 
 identify potential improvements 
·
 Provide/upload 
 daily reports on key customer service metrics, including region-specific trends 
 and escalations (e.g., first response time) to ensure performance consistency 
 and efficiency 
·
 Escalate 
 complex customer care issues on an urgent basis to the relevant stakeholders in 
 alignment with regional protocols and compliance standards 
·
 Question 
 existing practices and drive innovation to in user support strategies and 
 operational processes 
·
 Always act as 
 an ambassador for DP World when working; promoting and demonstrating positive 
 behaviors in harmony with DP World’s Founder’s Principles, values and culture; 
 understanding and following DP World’s Code of Conduct and Ethics policies 
·
 Perform other 
 related duties as assigned 
* Qualifications *
·
 A bachelor’s 
 degree along with prior experience (1-2 years) in a customer-facing role in the 
 financial services or payments industry 
·
 Proficiency 
 in English and the relevant regional language(s)
·
 Experience 
 working with customers across multiple geographies or in a global team is 
 highly desirable 
·
 Exceptional 
 verbal, written, social and interpersonal skills, as well as expertise in 
 building long-term strategic relationships 
·
 Skilled and 
 experienced at understanding customers’ issues and recommending appropriate 
 solutions 
·
 Strong client 
 services orientation: listening, critical thinking, analytical skills, and a 
 high degree of empathy 
·
 Ability to 
 thrive in a multi-tasking environment and can adjust priorities on-the-fly 
 while still having the ability to focus on details 
·
 Ability to quickly 
 adapt to new tools, processes, and customer engagement strategies 
·
 Experience 
 working in a digital payments company or fintech involved in cross border 
 transaction would be a plus  
·
 Experience 
 working in a B2B setup would be a plus  
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