Operational Support Specialist

Abu Dhabi, Abu Dhabi beBeeAccountability

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Job Description

Key Accountabilities:
  • Ensure operational services and support are provided to clients, allowing Relationship Management Teams to focus on business growth and new relationship development.
  • Maintain adherence to relevant departmental policies, processes, standard operating procedures, and instructions for controlled and consistent work execution.
  • Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices while considering global standards, productivity enhancement, and cost reduction.
  • Assist in preparing timely and accurate statements and reports to meet department requirements, policies, and quality standards.
Job Context and Objectives:

The Senior Officer will act as a liaison between clients and internal bank departments, aiming to enhance the client experience through effective servicing and administrative support.

The role serves CCIB & IB clients, including attending to service requests, arranging necessary support, and resolving RM inquiries and grievances.

Effective communication with internal stakeholders is crucial, adhering to agreed-upon TATs & SLAs. Managing up-to-date records of correspondences and handled/resolved queries and service requests is also essential.

Responsibility for security items held under custody requires obtaining proof of delivery as per bank policy and procedure.

Qualifications and Skills:
  • University degree in Commerce or Banking.
  • Minimum 2 years of experience in a bank, preferably in Banking Operations.
  • Knowledge of general Banking principles.
  • Good working knowledge of Back-office operating procedures.
  • Excellent written and spoken communication skills at all levels.
  • Analytical, self-motivated, energetic, flexible, dynamic, problem-solving skills, and ability to work in a challenging environment.
  • Teamwork and cooperation are essential.

Attention to detail, accuracy, and efficiency are critical in this fast-paced environment where time is of the essence.

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Operational Support Specialist

Abu Dhabi, Abu Dhabi beBeeRelationship

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Job Purpose

To enable business growth and development, we provide operational services and support to Relationship Management Teams, allowing them to focus on client relationships.

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Patriot Operational Support Specialist

Abu Dhabi, Abu Dhabi beBeeOperational

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Job Description:

We are seeking an experienced professional to support the UAE Patriot Technical Assistance program by providing technical field operational services and training to Patriot Battalion and Fire Unit personnel.

Key Responsibilities:

  • Provide technical assistance for the UAE Patriot Technical Assistance program.
  • Conduct training sessions for Patriot Battalion and Fire Unit personnel on required operational skills.
  • Support software initialization for Patriot systems, including database formulation and communication planning.
  • Offer expertise on system software applications, including initialization, operation, and training.
  • Ensure the PATRIOT System is fully operational at Battalion and Fire Unit levels, including all aspects of Air Battle operations.

Requirements:

  • A minimum of four years of experience with the PATRIOT Air Defense System.
  • Direct experience in Patriot Evaluation Section and Patriot Tactical Operations at Battalion or higher level.
  • Experience in integrated Battalion and Fire Unit-to-Fire Unit operations.

Benefits:

Working on this project will provide a unique opportunity to gain hands-on experience with advanced defense systems, collaborate with international teams, and contribute to enhancing national security capabilities.

What We Offer:

A dynamic work environment, opportunities for professional growth, and a chance to be part of a prestigious program that supports global peace and stability.

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Business Operations Coordinator

Abu Dhabi, Abu Dhabi beBeeAdministrative

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About the Role

We are seeking a highly organized and detail-oriented Administrative Support Professional to join our team. In this role, you will be responsible for driving daily business operations, from scheduling to team communication.

Your key responsibilities will include coordinating meetings, preparing agendas, and ensuring all action items are completed. You will also provide key administrative support across various departments, manage and maintain accurate company databases and records.

This is an excellent opportunity for individuals who possess strong organizational and multitasking skills, as well as excellent communication skills in English. Mandarin Chinese is a major advantage

You will work with multinational teams and customers from around the world, providing key support to drive business growth and success.

What We're Looking For
  • A minimum of 3 years of experience in an administrative or business support role.
  • Strong proficiency in MS Office Suite and collaboration tools (Teams, Lark, etc.).
  • A proactive attitude and a passion for creating efficiency.
Why This Role Is Great
  • Global Exposure: Work with international teams and customers, broadening your professional network and experience.
  • Career Growth: Access to training programs and fantastic development opportunities, helping you advance in your career.
  • Great Culture: Join a team that values respect, well-being, and employee engagement, creating a positive and supportive work environment.

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Business Operations Coordinator

Abu Dhabi, Abu Dhabi beBeeAdministrative

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Job Summary

We are seeking a highly organized and detail-oriented Office Support Specialist to support our office operations and management team. This individual will play a crucial role in maintaining an efficient and productive workplace by handling administrative tasks, coordinating communications, and assisting with internal processes.

Key Responsibilities:
  • Perform daily clerical and administrative tasks to support the management team and staff.
  • Manage schedules, appointments, and meeting arrangements for executives and managers.
  • Handle all incoming and outgoing communications, including phone calls, emails, and letters.
  • Prepare reports, memos, letters, invoices, and other documents using Microsoft Office.
  • Maintain organized filing systems, both electronic and physical.
  • Assist in the preparation of company presentations and internal documents.
  • Monitor office supplies inventory and order new items as needed.
  • Coordinate with vendors and service providers for office maintenance and procurement.
  • Greet visitors, answer incoming calls, and direct them to the appropriate department.
  • Help with HR-related administrative work, such as timesheets, leave tracking, and employee records.
  • Support the onboarding process for new employees by preparing documentation and orientation schedules.
Requirements:
  • Minimum 2 years of experience in an administrative or office assistant role.
  • Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Excellent written and verbal communication skills in English.
  • Strong organizational and time-management abilities.
  • High level of accuracy and attention to detail.
  • Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
  • Professional demeanor and strong interpersonal skills.
  • Familiarity with office management tools, such as printers, scanners, and basic IT systems.
  • Diploma or Bachelor's Degree in Business Administration or a related field is preferred.
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Business Operations Manager

Abu Dhabi, Abu Dhabi beBeeManager

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Job Overview

We are seeking a highly skilled Manager to provide exceptional support to our Relationship Management Teams. This role is critical in enabling teams to focus on business growth and building new relationships.

Key Responsibilities
  • Operational Excellence
    • Adhere to departmental policies, processes, and standard operating procedures to ensure consistent work delivery.
    • Maintain compliance with organisational values and ethics at all times to establish a value-driven culture.
    • Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes, and practices.
  • Customer Experience
    • Prepare timely and accurate statements and reports to meet department requirements, policies, and quality standards.
    • Provide excellent customer experience by handling customers directly or indirectly, managing service and complaints, and prioritising Customer First Behaviours:
      • i. Managing First Impressions
      • ii. Own the moment
      • iii. Treat everyone like a customer
      • iv. Keep the promise
      • v. Manage moments of Misery
Accountability

The Manager will act as a liaison between clients and internal departments and stakeholders, enhancing the client experience by servicing clients and providing operational and administrative support.

The Manager will provide advisory services to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements specified by relevant authorities.

  1. Manage Customers at counters, handle customer requests, provide necessary guidance using knowledge of CIB Products and services, initiate customer requests, and raise them in the necessary workflow while adhering to checklists.
  2. Attend to client service requests and arrange appropriate service either directly or by interacting with other Internal Departments or branches.
  3. Attend to client issues and grievances, resolve or provide solutions, and mitigate factors that resulted in the client complaint/grievance.
  4. Collect documentation required according to banks/regulatory requirements.
  5. Assist AVP, VP, and Head of CCS in Transactional fulfilment and Service Level Agreements with clients (internal and external) to manage client experience.
  6. Maintain timely and effective communications with clients and internal stakeholders.
  7. Manage up-to-date records of correspondences and handled/resolved queries and service requests.
  8. Responsible for security items held under custody, assure proof of delivery according to bank policy and procedure, and send original requests to RMT/Scanning/Other departments based on requests once transactions are processed.
  9. Study and identify areas of improvement guarding risk factors attached to them.
  10. Raise and Handle Customer Complaints, route and resolve by the CCS team within agreed SLA, analyse with stakeholders for root cause, and ensure non-repetition.
  11. Assist AVP in enhancing Customer Experience Centre from CCS transactional experience.
  12. Monitor and assist in day-to-day CCS activities in liaison with Off Shore Team.
  13. Perform checks and controls while handling delivery of documents, ensure necessary checks are performed during Signature Verification and Call back process.
  14. Perform reconciliation for all activities performed during the day, ensure all pending have been reported and actioned, and update DCFCL for further validation from respective Line manager.
  15. Responsible for attending all calls and emails assigned to them/team with proper due diligence.
  16. Follow guidelines related to risk, fraud, and security in relation to daily activities and report incidents to fraud/risk as they occur.
  17. Participate in process improvement initiatives and contribute to testing and UAT assigned by the Line Manager.
  18. Provide back-end support to Operations teams on:
    • Account Opening documentation
    • Account maintenance activities
    • Corporate Credit Card operation
    • Cheque book request
    • Balance confirmation letters
    • Return Cheques
    • Payments related queries
    • Charges related issues
    • E-channels related issues
    • Client Correspondence
    • Exception handling
    • Other CIB products request
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Business Operations Manager

Abu Dhabi, Abu Dhabi beBeeStrategist

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Senior Business Strategist

This senior business strategist will be responsible for overseeing all branch and business operations, ensuring alignment with operational procedures, banking standards, and regulatory requirements. They will work on developing solutions for identified lapses, gaps, and new requirements.

Key Responsibilities
  • Ensure effective cascading of the functional strategy into departmental business plans.
  • Create and implement company strategies and action plans that incorporate key performance indicators for the business and organization.
  • Lead the talent development initiatives for the assigned department, collaborating with technical discipline experts.
  • Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department.
  • Develop strategic outlook and plan for the business in conjunction with the CEO and other stakeholders.
  • Monitor efficiency, productivity, business continuity, and evaluate resource requirements across.
  • Identify benchmarks of performance qualitative and quantitative in conjunction with the Group Strategy Planning Department.
  • Review, streamline, and sign off any new product service or processes intended to be introduced.
Requirements
  • Bachelor's degree in Finance.
  • 15 years relevant experience in the banking and Financial Institutions sector.
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Business Operations Specialist

Abu Dhabi, Abu Dhabi beBeeProfessionalServices

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Job Description

Our organization is seeking a skilled and motivated Professional Services Manager to support Relationship Management Teams.

The successful candidate will provide operational services and support to clients, enabling them to focus on business growth and relationship development with the bank.

Key Responsibilities
  • Comply with all relevant departmental policies and procedures to ensure work is carried out efficiently and effectively.
  • Demonstrate strong organizational values and ethics at all times to support the establishment of a value-driven culture within the organization.
  • Contribute to the identification of opportunities for continuous improvement and sustainability of systems and processes.
  • Assist in the preparation of timely and accurate statements and reports to meet department requirements and quality standards.

Specifically, the Professional Services Manager will act as a liaison between clients and other internal departments of the bank, enhancing the client experience through operational and administrative support. They will also provide advisory services to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements.

The Professional Services Manager will serve a diverse range of clients, including:

  • Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches.
  • Attend to client issues and grievances and resolve or provide solutions.
  • Collect appropriate documentation required as per banks/regulatory requirement.
  • Assist in reviewing Service Level Agreements with clients to manage client expectations.
  • Maintain effective communications with clients and internal stakeholders.
  • Manage up-to-date records of all correspondences and handled/resolved queries and service requests.
  • Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure.
  • Study and identify areas of improvement guarding the risk factors attached to them.
  • Raising and Handling of Customer Complaints for the entire organization and ensure that they are resolved by the team within the agreed SLA.
  • To analyse with the stakeholders for the root cause and ensure non-repetition.
  • Provide back-hand support to Operations teams on various activities such as Account Opening documentation, Account maintenance activities, Corporate Credit Card operation, Cheque book request, Balance confirmation letters, Return Cheques, Payments (Inward and Outward) related queries, Charges related issues, E-channels related issues, Client Correspondence, Exception handling, Trade Documents handling.

Qualifications and Requirements

  • University Degree in Commerce or Banking.
  • Minimum 3 years experience in a Bank with an exposure to Banking Operations.
  • Good working knowledge of Back-office operating procedures.
  • Excellent communication skills in written/spoken at all levels.
  • Analytical, Self-motivated, energetic, flexible, dynamic problem-solver ready to work in a challenging environment.
  • Ability to work independently and in a cooperative team environment.
  • Ability to work in a fast-paced environment where attention to detail, accuracy, and efficiency are of high importance.
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Business Operations Coordinator

Abu Dhabi, Abu Dhabi Cable News International

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Job Description

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more need more deserve more. We are the home of the global digital revolution. We are CNN.

To see what its like to work atCNN follow @WBDLife onInstagramandX

Your New Role

CNN International is seeking a Business Operations Coordinator to join our team in Abu Dhabi. This position reports to the Manager CNNI Business Operations in Abu Dhabi and will support broadcast news operations in the UAE which is primarily based in Abu Dhabi.

Please note: This is a fixed term role for a period of one year. The role is part-time with three days in the office each week.

Your Role Accountabilities

  • Ensuring that all local Business Trade Licenses Filming Permits Press Cards other legal documentation as well as the local Chamber of Commerce Bank Guarantee letters are in place and up to date issued by our CNN/Warner/Media Treasury/Finance/Legal Teams in CNN Atlanta and the UAE Government.

  • Employee Support: Concur support GBT and travel booking assistance Humanity/ Workday tracking etc.

  • All NOCs and salary specification letters to the various government departments banks landlords foreign embassies private companies for filming etc.

  • New joiners/Onboarding: Visa application process Emirates ID medical insurance and relocation assistance i.e. short-term hotel bookings and flights UAE visas for employee and family members set up of Log-ons and e-mail accounts security IDs onboarding coordination for freelancers and interns as required (working closely with GPS and EMEA HR).

  • AP Processing: Code track and approve invoices ensuring accurate allocations. Manage vendor and independent contractor setup. Maintain strong vendor relationships coordinate payments respond to invoice inquiries and gather supporting documentation as needed.

  • Expense Management: Review and process T&E reports in Concur in line with management direction and approval. Monitor cash advances where applicable and train staff on system usage as needed.

  • Bureau accounting support: Activities include but are not limited to scan and file related documents standard account reconciliation invoice/payment encoding and cash advance documentation

  • Administrative Duties: Contract filing contact lists updating and organizing mail company vehicles registration and maintenance coordination. Review and approve office supply acquisitions as well as monitor and maintain office supplies inventories contracts costs savings etc.

  • Serve as the office liaison with TwoFour54 Security and Maintenance to ensure a safe working environment for all staff. This includes maintenance evacuation plans risk management and others.

  • Support for PR/Corporate events as required.

  • Working three days per week in the office as part of a weekend/out of hours cash/gear call out rotation team. Support/assignments outside of working hours will be required occasionally for breaking news.

Qualifications & Experience

  • Strong business operations analytical and project experience is preferred.

  • Advanced understanding of UAE business practices and customs is essential.

  • Must demonstrate strong organizational skills and be proficient in Microsoft Office especially Excel.

  • Experience managing corporate projects is a plus.

  • Excellent command of spoken and written English. Fluency in additional languages is a plus.

  • Must be accurate detail-oriented analytical a good communicator and have strong interpersonal skills.

  • Must show initiative; be self-motivated and work well under pressure in a fast-paced environment. A team player with patience is essential.

How We Get Things Done

This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.

Required Experience:

IC

#J-18808-Ljbffr
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Business Operations Manager

Abu Dhabi, Abu Dhabi beBeeOperations

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Location Manager Job Description

We are seeking a highly skilled and experienced Location Manager to oversee daily operations at our branch. The successful candidate will be responsible for managing staff, optimizing processes, ensuring excellent customer service, and achieving business goals at the assigned location.

This is a challenging role that requires a results-driven individual with strong leadership and communication skills. If you have a passion for operations management and customer service, we encourage you to apply for this exciting opportunity.

The ideal candidate will have a bachelor's degree in Business Administration, Management, Logistics, or a related field, and at least 35 years of proven experience in a managerial or supervisory role. They will also possess a solid understanding of operations management, customer service, and staff supervision.

  • Main Responsibilities:

    • Oversee all operations and activities at the location, ensuring efficiency and compliance with company standards.

    • Supervise and lead team members, including recruitment, scheduling, training, and performance management.

    • Manage location-specific budgets, expenses, and inventory to ensure cost-effectiveness.

    • Ensure high levels of customer satisfaction by delivering excellent service and resolving issues promptly.

    • Monitor KPIs and implement strategies to improve operational performance.

    • Enforce safety, quality, and regulatory compliance across all operations.

    • Coordinate with headquarters or regional management to align local goals with broader company objectives.

    • Maintain facility cleanliness, security, and functionality.

    • Prepare and submit reports on sales, staffing, and operational metrics.

    • Represent the company in the local community and with business partners, suppliers, or customers.

  • Requirements:

    • Bachelor's degree in Business Administration, Management, Logistics, or a related field (or equivalent experience).

    • At least 35 years of proven experience in a managerial or supervisory role.

    • Strong leadership, communication, and interpersonal skills.

    • Solid understanding of operations management, customer service, and staff supervision.

    • Proficiency in Microsoft Office and experience with ERP/CRM or POS systems (depending on industry).

    • Ability to analyze data, create reports, and make data-driven decisions.

    • Exceptional organizational and problem-solving skills.

    • Availability to work flexible hours, including weekends or holidays if required.

  • Preferred Qualifications:

    • Experience in retail, logistics, transportation, or hospitality industry.

    • Familiarity with budgeting, payroll, and supply chain operations.

    • Knowledge of local labor laws and safety regulations.

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