125 Desktop Support Technician jobs in Dubai

We are seeking a skilled Technical Support Specialist to join our team.

• Must have 3-5 years of experience in a similar role.
• Excellent technical support and query resolution skills.
• In-depth knowledge of computer hardware, software, and networks.
• Able to assess IT needs and train end-users effectively.
• Proficient in IT helpdesk software such as Freshservice and SysAid.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to stay current with the latest technical innovations and trends in IT support.
• Strong interpersonal and communication skills.

Provide timely and effective technical support.

Determine IT requirements and deliver training accordingly.

Ensure accurate documentation of processes and performance metrics.

Maintain robust database security and integrity.

Stay up-to-date with emerging technologies in IT support.

• Bachelor's degree in computer science or information technology.
• Minimum 3 years of experience as a Technical Support Specialist.
• Strong technical skills, including proficiency in IT helpdesk software.
• Excellent communication and interpersonal skills.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

Responsibilities:

• Respond to technical inquiries via email, online chat, phone, or in person.
• Provide hardware and software support.
• Troubleshoot basic network connectivity issues.
• Ensure proper recording, documentation, and closure of support tickets.
• Identify recurring technical issues and collaborate with engineering teams to implement solutions and improvements.

Benefits:

• Competitive salary and benefits.
• Dynamic and professional work environment.
• Opportunities for training and professional development.

Position: IT Support

Location: Dubai, United Arab Emirates

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.

Responsibilities:

• End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
• Troubleshooting: Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
• Software Installation and Configuration: Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
• Hardware Maintenance: Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
• User Training: Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
• User Account Management: Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Documentation: Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
• Remote Support: Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
• Collaboration: Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.

Qualifications:

• Minimum of 3+ years of experience in IT support or a related field.
• Able to join immediately.
• Strong written and verbal communication skills in English.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and protocols.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Holding Valid residence visa is an advantage.
• Holding a valid driving license is an advantage.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

This is a full-time position that requires a professional and friendly individual to coordinate and assist tradesmen/workers in conducting periodic site/maintenance work progress for all day-to-day activities. The ideal candidate will ensure technical works are completed in accordance with specifications and the project management manual.

Main Responsibilities:

1. Provide a point of contact for customers regarding any queries or concerns.
2. Handle incoming calls and manage outgoing calls as required.
3. Liaise with team members to ensure the best resolution consistent with contractual requirements.
4. Complete administrative tasks related to the contract, including assigning colleagues and subcontractors to service requirements, payroll, general administration, etc.
5. Liaise with relevant Contract staff and subcontractors to address service desk requirements and ensure timely information return.
6. Respond to customer queries, amend data, and re-issue tasks as needed.
7. Collaborate with Contract/Facilities Managers to enhance the quality of service and reporting processes.
8. Monitor CAFM (MRI /Maximo/MS Dynamics) data to ensure Helpdesk work orders are accurately created, assigned, prioritized, and categorized in line with contractual KPIs and SLAs.

Required Skills and Qualifications:

• A graduate diploma/ITI with at least 8 years' experience in the facilities management field.
• At least 4 years' experience in a helpdesk role.
• Good knowledge of both hard and soft elements of FM services.
• Fluency in English; additional languages are an asset.

About This Role:

The successful candidate will be part of a leading organization committed to delivering exceptional services and solutions. We value innovation, teamwork, and customer satisfaction.

Responsibilities:

1. Respond to technical inquiries via email, online chat, phone, or in person.
2. Provide hardware and software support.
3. Troubleshoot basic network connectivity issues.
4. Ensure proper recording, documentation, and closure of support tickets.
5. Identify recurring technical issues and collaborate with engineering teams to implement solutions and improvements.

Benefits:

• Competitive salary and benefits.
• Dynamic and professional work environment.
• Opportunities for training and professional development.

Position: IT Support

Location: Dubai, United Arab Emirates

We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.

Job Description:

• Technical assessment of locks
• Repairing and reconfiguring locks
• Installing locks at customer locations
• Managing warranty and AMCs
• Providing technical support to customers
• Managing inventory
• Performing carpentry works when necessary

Qualifications and Experience:

• Engineering Degree or Diploma
• Minimum 5 years of experience (at least 1 year in access control)

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

The incumbent is responsible for all Zahrawi’s PC desktop, laptop configuration and application support including Windows Operating Systems, software and other applications.

Provide technical support and assistance to all employees including maintenance and upgrading of resources.

ACCOUNTABILITIES:

• Adhere to all Zahrawi Policies & Procedures as applicable.

IT Infrastructure:

• Maintain the LAN infrastructure for Zahrawi Offices and warehouse within Gulf.
• Check the LAN, WAN connectivity of the servers on a regular basis.
• Perform routine network startup and shutdown procedures and maintain control records.
• Handle the telephone system of office and warehouse, as well as the remote office telephone system within Gulf.
• Maintain CCTV infrastructure and ensure recording and backup.

Help Desk Support:

• Support Zahrawi employees with requests submitted through Helpdesk Management.
• Provide internal and external support of all IT Equipment for each employee of Zahrawi.
• Handle access card account creation and issuance of access cards as per request for HR.
• Install and Configure Windows Operating System, Office Applications, PC Installations, Mail Configuration for Outlook.
• Coordinate and communicate with affected parties in case of any hardware or software failures reported to the Helpdesk Management.

Backup & Security:

• Daily check for viruses and update the antivirus database.
• Monitor and remove any virus, spyware, and other non-authorized software.
• Apply appropriate security policies.
• Perform regular security monitoring to identify any possible intrusions.
• Perform regular file archival and purge as necessary.
• Maintain proper permission for shared resources in Cloud and Local Servers.
• Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Troubleshooting:

• Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed.
• Replace or repair defective parts and equipment.
• Coordinate and follow-up with service centers for repairs of laptops and printers.
• Visit remote offices and warehouse within Gulf regions for problem solving and regularly visit for check-up and maintenance.
• Receive calls on daily basis to attend for troubleshooting because of system hang-up and attend for rectifying and solving the problems.
• Repair and recover hardware or software failures while coordinating and communicating with impacted constituencies.

Maintenance & Upgrading:

• Maintenance of inventory items for IT assets and equipment’s in use.
• Analyze equipment performance records in order to determine the need for repair or replacement.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade existing internet connections as and when needed.
• Ensure all IT operations meet the Industry standards and suggest IT solutions to business problems.

IT Procurement:

• Handle IT purchases and IT petty cash.

• Education: Bachelor’s Degree in Information Technology, Computer Science or related field.
• Candidate should be willing to move to Company Visa.
• Candidate should be based in the UAE.
• Experience: 2+ years of experience.
• Job Specific Skills:
  • Excellent MS Office Skills (Excel Formulas, Pivot).
  • Hardware & Software user support.

Copyright Al-Zahrawi Medical Supplies Est 2019 All rights reserved.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.