270 Director Of Operations jobs in Dubai

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids' Club.

• Lead, coordinate, and oversee all hotel operations, ensuring smooth functioning and alignment with business objectives.
• Develop and execute operational strategies to deliver innovative, guest-centric experiences.
• Ensure compliance with brand standards, legal requirements, and operational policies.
• Monitor competitor activities and international trends, ensuring the hotel remains ahead of the market.
• Act as a key ambassador of the brand, maintaining a strong presence on the floor.
• Champion a culture of luxury, personalization, and continuous improvement in service delivery.
• Regularly engage with guests, ensuring feedback is acted upon promptly and effectively.
• Drive the implementation of guest experience initiatives, ensuring consistency across all departments.
• Collaborate with Sales, Marketing, and Revenue teams to support upselling, guest loyalty, and reputation management.
• Oversee departmental budgets, payroll, and operational expenses, ensuring alignment with financial targets.
• Set and achieve profit margin goals through effective cost management, resource optimization, and revenue enhancement strategies.
• Identify opportunities for reinvestment, innovation, and efficiency to maximize overall profitability.
• Support revenue growth through operational excellence, cross-selling, and collaboration with commercial teams.
• Inspire, mentor, and develop Department Heads to achieve high levels of performance and engagement.
• Partner with the Director of People & Culture on workforce planning, recruitment, succession, and performance management.
• Conduct regular progress reviews and annual performance appraisals for leadership team members.
• Foster a culture of empowerment, accountability, inclusivity, and well-being among all colleagues.
• Ensure training, coaching, and career development initiatives are implemented across departments.
• Lead the implementation of the hotel's sustainability initiatives in line with Accor's Sustainability Program commitments.
• Ensure high standards of hygiene, safety, and security in all areas of operation.
• Promote responsible resource management (energy, water, waste) and eco-efficient practices throughout the property.
• Serve as a role model for integrity, confidentiality, and compliance with all corporate and statutory requirements.

• Bachelor's degree in Hotel Management or related field.
• Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
• Strong background in Food & Beverage operations at senior leadership level.
• Minimum 8 years' experience in luxury hospitality, with significant exposure to the UAE market strongly preferred.
• Excellent oral and written communication in English (additional languages an advantage).
• Commercially astute with strong financial and business acumen.
• Culturally agile, dynamic, and approachable leader with exceptional interpersonal skills.
• Creative thinker with a passion for excellence, guest personalization, and continuous innovation.
• Flexible to work varied schedules based on operational demands.

We are seeking a highly motivated and detail-oriented individual to support our team in the definition and creation of processes, analysis, harmonization, and optimization within our Performance Initiative program.

This role will involve working closely with our MEA department to prepare for workshops, document progress, and follow up on tasks. Additionally, you will develop global field service processes, document best practices for MEA, and create early indicators for budget controlling.

• Develop and implement professional tools for LCS Project Management, focusing on enhancing Offer volume & Hit rate analysis
• Create customer-driven KPI's and Strategic Controlling in LCS MEA, using Microsoft Power BI for reporting and data visualization

You will have the opportunity to work with a variety of stakeholders, including MEA teams and other departments, to drive business growth and improvement.

• Graduate degree in Business Administration or Business Engineering required
• Advanced knowledge of Excel, Access, SAP, and Power BI is necessary for success in this role

We offer a dynamic and supportive work environment, where you can grow your skills and expertise while making meaningful contributions to our organization.

Job Definition

• Support the Customer Group leadership team in achieving client and employee satisfaction, optimizing results on efficiency metrics, and maximizing performance through sustainable and repeatable process improvement strategies.
• Drive process improvement projects: Lead, monitor, participate in, and document process improvement initiatives to enhance performance and profitability. Partner with the Leadership Team to identify efficiency and cost-saving projects to achieve strategic objectives. Ensure high-impact projects targeting financial gains are regularly implemented.

Job Scope

• Drive solutions: Develop innovative solutions to improve Customer Group performance using cost-benefit analyses for short- and long-term decision-making.
• Coordinate initiatives: Create, implement, and govern new processes for specific functions, providing visibility to milestones and performance across all functions.
• Implementation of standards: Ensure end-to-end implementation of solutions according to high-performance benchmarks and standards.

What You'll Do

• Impact and efficiency: Lead coordination with other Customer Group team members to measure the impact and efficiency of new products and business processes.
• Reporting: Facilitate the development and maintenance of detailed models and dashboards for regional and global reporting.
• Opportunities: Oversee identification of operational weaknesses and help improve or innovate processes to maximize support team efficiency.
• Project efficiency: Coordinate with multiple teams on regional and site-level projects to monitor support and ensure timely completion, focusing on quality and service improvements, data analytics, migrations, people initiatives, reporting, standardization, and tracking plans, quality, and timelines.
• Planning: Estimate work efforts, identify project milestones, allocate resources, and ensure adherence to deadlines.
• Progress checks: Monitor progress, understand dependencies, communicate status to management and stakeholders, and coordinate schedules for meetings locally or across sites.
• Partner with business leaders: Proactively remove obstacles, enable progress, manage issue escalations, and support teams in balancing priorities.
• Deploy analytics expertise: Use analytical skills to solve problems and shift focus from detection and containment to prevention.
• Manage Lean Six Sigma strategy: Facilitate continuous production of products and initiatives in line with industry standards, regulations, and customer requirements.
• Execute optimal usage of BPS: Drive metrics related to the Balanced Scorecard to evaluate performance and reduce variability and defects in critical processes.
• Leadership in continuous improvement: Support ongoing efforts to meet and exceed customer requirements in a fast-paced environment.

Qualifications :

• Strong Excel skills are essential.
• Proven project management experience: Managing multiple end-to-end projects in a fast-paced environment within tight timescales (minimum 2 years).
• Organized: Excellent organizational and administrative skills, able to manage workload effectively.
• Communication: Ability to communicate clearly across different audiences and levels.
• Continuous Improvement: Innovative, creative, and constantly seeking process optimization.
• Analytical orientation: Demonstrate impact and efficacy of initiatives.
• Problem Solving: Ability to perform root cause analysis and drive results.
• Teamwork: Capable of working effectively in a matrixed, relationship-based organization.
• Proactive approach: Take ownership, provide solutions, and drive results independently.
• Bachelor's degree from a top university.

Additional Information :

• Competitive salary
• Discretionary annual bonus
• Medical insurance
• 40 days annual leave (including public holidays)
• Focus on wellbeing, including talks and self-development tools
• Global Employee Assistance Program

Remote Work : No

Employment Type : Full-time

Job Overview

We are seeking a talented Process Improvement Lead to drive process enhancement initiatives and contribute to our organization's success.

About the Role:

• The ideal candidate will be responsible for leading end-to-end process improvement projects, developing innovative solutions, and coordinating initiatives across various functions.
• This role requires strong analytical and problem-solving skills, excellent communication, and collaboration abilities.
• A successful Process Improvement Lead will have a proven track record of driving results, improving efficiency, and enhancing customer satisfaction.

About Us

We're a forward-thinking organization that values innovation, teamwork, and continuous improvement. If you're passionate about driving change and making a lasting impact, we'd love to hear from you!

Requirements:

• At least 2 years of experience in process improvement, project management, or a related field.
• Excellent organizational, communication, and analytical skills.
• Able to work effectively in a fast-paced environment with multiple priorities.

What We Offer:

Our team members enjoy competitive salaries, opportunities for growth and development, and a dynamic work environment that encourages creativity and collaboration.

Apply Today:

To apply, please submit your resume and cover letter highlighting your relevant experience and skills.

In DP World's Commercial Department, our Business Process Improvement (BPI) team are the internal innovators . We don't just follow procedures; we redesign them to be smarter, faster, and more customer centric. This is your chance to work at the heart of a global logistics leader. You'll solve real-world puzzles: How do we make quoting for a mega-container ship faster? How do we streamline contracts for our partners? How do we use data to predict customer needs? If you're a problem-solver who sees inefficiency as an opportunity, you belong here.

Your Mission:

As a BPI Graduate, you will be the analytical engine for the Commercial team. You'll work alongside commercial leaders to diagnose problems, design solutions, and implement changes that directly impact our bottom line and customer satisfaction.

• Be a Detective: Use root cause analysis to uncover why a process is broken and data to prove your case.
• Map the Future: Visualize current workflows and design the improved, future-state processes that will become our new global standard.
• Become a Tech-Savvy Innovator: Learn and apply Lean and Six Sigma methodologies to eliminate waste and automate manual tasks.
• Influence Decision-Makers: Prepare and deliver compelling presentations to stakeholders, persuading them to back your ideas for change.
• Build the Rulebook: Help draft and update the official policies and procedures that guide our global commercial teams.
• Drive Projects: Support (and eventually lead) small projects from idea to implementation, seeing your improvements go live.

• A degree in Business Administration, Commerce, Operations Management, Quality , or a related field.
• A problem-obsessed mindset – you can't leave a puzzle unsolved.
• Analytical superpowers – you love turning data into compelling stories.
• Communication skills to simplify complex ideas and influence others.
• A passion for commercial success and understanding what makes customers tick.
• No prior professional experience needed – we'll teach you the methodologies. Your fresh perspective is your advantage.

High Impact: Your projects will directly affect multi-million-dirhams contracts and global customer experiences.

Fast-Paced Learning: Get certified in Lean/Six Sigma and master tools like PowerPoint and data visualization.

Executive Exposure: Present your ideas to senior leaders and see them implemented across the company.

Career Springboard: This role is your direct path to careers in Commercial Management, Operations Leadership, Project Management, or Consulting within a Fortune 500 company.

• 12 Months of In-Depth Training: Engage in a well-rounded program that rotates you through different roles within DP World's UAE operations, developing a wide range of skills within a structured timeframe.
• Quarterly Presentations: Regular opportunities to present learning progress, insights, and ideas to hone communication skills.
• Mentorship: Each trainee is assigned a mentor; meet monthly for 1 hour. Sessions are confidential between Mentor-Mentee and the Emiratisation Team.
• Development: Access advanced training, workshops, and programs to stay at the forefront of industry knowledge.
• Professional Networking: Build connections with fellow graduates to support your career at DP World.

If you're ready to start a career where you can make your mark on a global scale, we want to hear from you.

• Entry level

• Full-time

• Customer Service and Administrative
• Industries: Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at DP World by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are seeking experienced strategy consultants to join our exclusive talent pool of highly skilled experts for upcoming projects. The consultants will work across various business functions, providing valuable insights and recommendations to drive improvements and align processes with best practices.

This is an excellent opportunity for individuals who want to make a significant impact through strategic thinking, problem-solving, and collaboration. Prior experience in ESG, sustainable digital solutions or circular economy would be an added advantage.

• Analyse and optimise processes across various business functions, including finance, IT, procurement, and strategic planning.
• Conduct research and data analysis to identify trends, performance gaps, and areas for improvement.
• Develop and implement strategic frameworks to enhance operational efficiency and effectiveness.
• Draft and refine Service Level Agreements (SLAs) to ensure alignment with organisational objectives.
• Collaborate closely with internal teams to validate strategies and proposed changes.
• Facilitate workshops and discussions with stakeholders to gather insights and ensure the successful implementation of recommendations.
• Provide regular progress reports to leadership, offering strategic insights to guide decision-making.
• Support change management efforts to ensure smooth transitions during the implementation of new processes.

• Bachelor's / Master's degree in Business Administration, Management, Finance, or a related field.
• 5+ years of experience in strategy consulting, business analysis, or process improvement.
• Prior experience in ESG, Sustainable Digital solutions, or Circular Economy
• Strong analytical skills and expertise in process optimisation across various functions.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to stakeholders.
• Knowledge of data analysis tools (e.g., Power BI, Tableau) would be advantageous.
• PMP, Lean Six Sigma, or other relevant certifications.

Opportunities within these projects may last between 3-18 months on a contractual basis, with the potential for extension.

Mid-Senior level

Contract

Strategy / Planning and Consulting

Business Consulting and Services, Banking, and Financial Services

• Implement robust process controls and lead problem-solving initiatives.
• Ensure adherence to quality standards.
• Monitor and improve First Time Quality (FTQ) and Cost of Non-Conformance (CONC).
• Collaborate with teams to drive root cause analysis and corrective actions.

• Bachelor's degree in Engineering (Quality, Mechanical, Electrical, Industrial or related).
• 35 years of experience in quality or process engineering in manufacturing.

• Strong knowledge of quality tools: QLPA, 8D, FMEA, SPC control plans, ISO 9001.
• Experience with EQMS document control and QRQC methodology.
• Familiarity with plastic injection molding and/or electrical component manufacturing.
• Proficiency in data analysis tools (Excel, Minitab, Power BI).

Dautom partners with esteemed clients to deliver innovative solutions.

1. Analyse business processes, identify automation opportunities and recommend RPA approach/strategy
2. Develop RPA client architecture and solution proposal focusing on scalability and extensibility
3. Conduct RPA High Level Assessments and provide continuous updates to stakeholders
4. Collaborate across project team members and support activities such as test planning and working on UAT with the client
5. Run workshops with client SMEs to understand the end-to-end process while identifying any automation blockers
6. Calculate automation % and FTE benefit and build effort estimates
7. Support in additional key project testing activities such as test planning, test strategy and UAT execution with the client

1. 4-5 years of experience as Business/System Analyst with a minimum of 2-3 years in the RPA domain
2. Good communication, ability to produce clear accurate documentation & stakeholder management skills
3. Proven exposure to User Acceptance Test Management and Business Process Documentation / Re-Design
4. Attention to detail, problem-solving, and creating enhancement of business processes

As a key member of our team, you will be responsible for driving process excellence in Amazon's Ultra Fast Grocery operations. Your primary objective will be to optimize store performance and develop effective communication plans to deliver best-in-class customer experiences at minimal cost.

This is an exciting opportunity to join our organization and contribute to the success of our business. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional results.

1. Manage Store Improvement Plan : Develop and implement a store improvement plan that aligns with our company's goals and objectives. This will involve working closely with cross-functional teams to identify areas for improvement and implementing changes to drive efficiency and productivity.
2. Culture of Continuous Improvement : Foster a culture of continuous improvement within the organization. This will involve identifying opportunities for improvement, developing and implementing solutions, and ensuring that all stakeholders are engaged and motivated to drive change.
3. Process Standardization : Standardize processes across Amazon and MENA/ECCF benchmark standards. This will involve working with cross-functional teams to identify areas for improvement, developing and implementing solutions, and ensuring that all stakeholders are aligned and committed to driving process excellence.

Qualifications:

• A bachelor's degree with experience in customer-facing environments, warehousing, logistics, or manufacturing.
• Strong communication skills (written and verbal), proficiency in MS Excel, and ability to travel within the UAE.
• Knowledge of change management and continuous improvement methodologies, as well as experience in training and disseminating improvement practices.