48 Emaar Hospitality Group jobs in Dubai

Job Summary: Responsible for the courteous and efficient reception of patients, records information for registration, and directs patients coming for outpatient clinic visits. Performs clerical duties as assigned (i.e., patient appointments, maintain logs, preparing statistics, ordering, and stocking office supplies).

• Greets patients and/or guests arriving at the outpatient clinics, to assist as required.
• Registers all outpatients upon arrival as per policy.
• Identification of patient valid documents i.e., EID or Passport.
• Checking eligibility for insurance approval.
• Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
• Initiates accurate process to complete the patient’s registration (insurance or self-paying).
• Collects payment, i.e., cash, deductibles, co-insurance, and copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
• Coordinates with nursing and other departments to resolve patient’s queries.
• Informs patients when there are delays for diagnostic or treatment services.
• Directs patients to appropriate clinics/areas.
• Submits documents related to cash collection and refunds to Chief Cashier.
• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
• Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
• Cash collection according to the individual collection report must be deposited in the Main Cash Box.
• Coordinates with the clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
• Assists in training of new employees as directed by supervisor.
• Knowledge of insurance protocols.
• Coordinates with insurance department and clinic for preauthorization of services.
• Knowledge in basic medical terminology (limited to front office).

• High School/Bachelor’s Degree (preferable).
• Two (2) years of experience in customer-facing role with billing expertise preferred.
• Proficiency in computers.
• Knowledge in basic medical terminology.
• Communication skills in English/Arabic.
• Ability to multi-task and perform under stressful situations.
• Customer-oriented.
• Efficiency, reliability, and accountability.

Join to apply for the Guest Services Executive role at Bab Al Shams Desert Resort

Join to apply for the Guest Services Executive role at Bab Al Shams Desert Resort

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Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
Run daily activities, reporting and operations of the Front Desk (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury hotel/resort guest service, the Guest Service Executive will offer the highest level of customer service. Guest Service Executive supports all property operations, ensuring that the highest levels of hospitality and service are provided. Agent, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.
Key Duties And Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Demonstrate appropriate behaviours.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.
• Provide services for customer satisfaction and retention.
• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
• Provide immediate assistance to guests.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Always follow LQA Standards related to FD operations.
• Focus on guest satisfaction and focus on continuous improvement.
• Analyse information and evaluate results in order to choose the best solution and solve problems.
• Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Ensure compliance with all policies, standards and procedures.
• Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.
• Support implementation of the upselling program, communicating and ensuring process.
• Proceed with check-ins and check-outs.
• Ensure that passports data collected at the check-in and guest registration is done.
• Ensure due outs are done in a timely manner.
• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
• Provide necessary reports to Finance department when needed.
• Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.
• Ensure compliance with all policies, standards and procedures.
• Maximum room occupancy and yield is ensured in line with the standards policy on rates.
• Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
• Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.
• All charges are correctly entered onto the guest’s folio and that this is always kept up to date.
• The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
• To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
• To assist with any other duties as required by the Manager or another member of the management team.
  

• Hotel Management graduate or Front Office operations certification
• 1 year in a similar position in a five-star hotel
• Previous experience in a customer service function
• Strong orientation toward customer service
• Highly organized and proactive
  

• Seniority levelEntry level

• Employment typeFull-time

• Job functionOther
• IndustriesHospitality

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Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

• Run daily activities, reporting and operations of the Front Desk (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury hotel/resort guest service, the Guest Service Executive will offer the highest level of customer service. Guest Service Executive supports all property operations, ensuring that the highest levels of hospitality and service are provided. Agent, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.

Key Duties and Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Demonstrate appropriate behaviours.
• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.
• Provide services for customer satisfaction and retention.
• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
• Provide immediate assistance to guests.
• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Record guest issues in the guest response tracking system.
• Always follow LQA Standards related to FD operations.
• Focus on guest satisfaction and focus on continuous improvement.
• Analyse information and evaluate results in order to choose the best solution and solve problems.
• Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
• Ensure compliance with all policies, standards and procedures.
• Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.
• Support implementation of the upselling program, communicating and ensuring process.
• Proceed with check-ins and check-outs.
• Ensure that passports data collected at the check-in and guest registration is done.
• Ensure due outs are done in a timely manner.
• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
• Provide necessary reports to Finance department when needed.
• Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.
• Ensure compliance with all policies, standards and procedures.
• Maximum room occupancy and yield is ensured in line with the standards policy on rates.
• Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
• Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.
• All charges are correctly entered onto the guest’s folio and that this is always kept up to date.
• The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
• To be very meticulous in completing the daily checklist and check that it has been done during shift handover.
• To assist with any other duties as required by the Manager or another member of the management team.

Experience & Educational Requirements

• Hotel Management graduate or Front Office operations certification
• 1 year in a similar position in a five-star hotel
• Previous experience in a customer service function
• Strong orientation toward customer service
• Highly organized and proactive

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Press Tab to Move to Skip to Content Link

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.

About The Role

• Run daily activities, reporting and operations of the Front Desk (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury hotel/resort guest service, the Guest Service Executive will offer the highest level of customer service. Guest Service Executive supports all property operations, ensuring that the highest levels of hospitality and service are provided. Agent, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.

Key Duties and Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.

• Demonstrate appropriate behaviours.

• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.

• Provide services for customer satisfaction and retention.

• Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.

• Provide immediate assistance to guests.

• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Record guest issues in the guest response tracking system.

• Always follow LQA Standards related to FD operations.

• Focus on guest satisfaction and focus on continuous improvement.

• Analyse information and evaluate results in order to choose the best solution and solve problems.

• Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.

• Ensure compliance with all policies, standards and procedures.

• Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.

• Support implementation of the upselling program, communicating and ensuring process.

• Proceed with check-ins and check-outs.

• Ensure that passports data collected at the check-in and guest registration is done.

• Ensure due outs are done in a timely manner.

• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.

• Provide necessary reports to Finance department when needed.

• Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.

• Ensure compliance with all policies, standards and procedures.

• Maximum room occupancy and yield is ensured in line with the standards policy on rates.

• Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.

• Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.

• All charges are correctly entered onto the guest's folio and that this is always kept up to date.

• The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.

• To be very meticulous in completing the daily checklist and check that it has been done during shift handover.

• To assist with any other duties as required by the Manager or another member of the management team.

Experience & Educational Requirements

• Hotel Management graduate or Front Office operations certification

• 1 year in a similar position in a five-star hotel

• Previous experience in a customer service function

• Strong orientation toward customer service

• Highly organized and proactive

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Job Summary: Responsible for the courteous and efficient reception of patients, records information for registration, and directs patients coming for outpatient clinic visits. Performs clerical duties as assigned (i.e., patient appointments, maintain logs, preparing statistics, ordering, and stocking office supplies).

• Greets patients and/or guests arriving at the outpatient clinics, to assist as required.
• Registers all outpatients upon arrival as per policy.
• Identification of patient valid documents i.e., EID or Passport.
• Checking eligibility for insurance approval.
• Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
• Initiates accurate process to complete the patient's registration (insurance or self-paying).
• Collects payment, i.e., cash, deductibles, co-insurance, and copayment as per insurance and/or SOB's (from online insurance portals) service wise.
• Coordinates with nursing and other departments to resolve patient's queries.
• Informs patients when there are delays for diagnostic or treatment services.
• Directs patients to appropriate clinics/areas.
• Submits documents related to cash collection and refunds to Chief Cashier.
• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
• Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
• Cash collection according to the individual collection report must be deposited in the Main Cash Box.
• Coordinates with the clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
• Assists in training of new employees as directed by supervisor.
• Knowledge of insurance protocols.
• Coordinates with insurance department and clinic for preauthorization of services.
• Knowledge in basic medical terminology (limited to front office).

• High School/Bachelor's Degree (preferable).
• Two (2) years of experience in customer-facing role with billing expertise preferred.
• Proficiency in computers.
• Knowledge in basic medical terminology.
• Communication skills in English/Arabic.
• Ability to multi-task and perform under stressful situations.
• Customer-oriented.
• Efficiency, reliability, and accountability.

Join us to apply for the Guest Services Officer (Russian/French/Spanish speaking) role at Hyatt .

Hyatt Centric Jumeirah Dubai , located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will create a positive first impression and ensure smooth daily operations. The ideal candidate will be approachable, detail-oriented, and passionate about delivering exceptional guest experiences. Excellent English skills, both verbal and written, are required, along with proficiency in a second language such as French, Spanish, or Russian.

At Hyatt , we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your skills or you have a passion for hospitality, we look forward to hearing from you.

• High school diploma or equivalent; additional certifications or coursework in office administration are a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in Spanish, French, or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment.

• Entry level

• Full-time

• Management and Manufacturing
• Hospitality

Referrals increase your chances of interviewing at Hyatt by 2x.

Dubai, Dubai, United Arab Emirates — 21 hours ago

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests throughout their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for extended periods) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: None.

License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our team members. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Title: Guest Services Coordinator

Job Summary:

 We are seeking a highly skilled and experienced Guest Services Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Responsibilities:

• Respond to guest requests and resolve issues in a timely and professional manner.
• Operate the telephone switchboard, answering and directing calls to ensure seamless communication.
• Process guest requests for wake-up calls, screening calls, do not disturb call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received and activate/deactivate guest room message lights as necessary.
• Instruct guests on how to access the internet and transfer guests with problems to the providers customer support line.
• Test communications equipment to ensure it works properly and respond to special requests from guests with unique needs.
• Dispatch bell staff or valet staff as needed to ensure exceptional guest experience.

Requirements:

 To be successful in this role, you must have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional guest experiences. You should also be able to work well under pressure and maintain a positive attitude in a fast-paced environment.

Preferred Qualifications:

 While not required, relevant work experience in a similar role would be beneficial. A high school diploma or equivalent is preferred.

We Offer:

 As an equal opportunity employer, we value diversity and inclusion in the workplace. We provide a competitive salary and benefits package to attract and retain top talent.

To succeed as a dedicated and detail-oriented Room Attendant, you must be prepared to deliver exceptional guest experiences in every aspect of your work.

• Ensure high operating standards are consistently maintained throughout the Housekeeping department.
• Collaborate closely with the Laundry team to monitor the appearance and performance of all staff members.
• Provide excellent guest service by promptly addressing their preferences and requests.
• Effectively manage the operations of the Housekeeping department, including employee scheduling, master keys, and uniforms.
• Coordinate the flow of documents and personnel within the department, ensuring timely linen releases.

• Excellent planning and organizational skills.
• Strong oral and written communication skills.
• Previous experience in Laundry and proficiency in computer systems, particularly Microsoft Office.
• Exceptional interpersonal and customer service skills.
• Able to work effectively in a team environment with attention to detail and a positive attitude.