124 Emaar Hospitality Group jobs in Dubai

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. The brand is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences, and is known for warm and generous service and distinctive experiences that bring joy to guests from across the world.

From the iconic Jumeirah Burj Al Arab to a network of luxury properties worldwide, Jumeirah is committed to delivering memorable experiences with the highest standards of hospitality.

To be the main point of contact for the guests upon their arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner, always striving to exceed expectations and adhering to the Jumeirah Signature Standards.

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensures that the Guest Services Desk is manned, operationally prepared, and stocked at all times.
• Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody.
• Update all information given by guests on the Registration Card on check-in into the Front Office PMS System in a timely matter and making sure that all required information has been provided.
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
• Neatly file registration cards of departed guests by date and in alphabetical order.
• Scan the passport of every guest on arrival and safe the data correctly for the CID Report.
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
• Log and keep the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance.
• To introduce guests to the Hotel's Loyalty Club Programme
• Must be led by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Must be able to perform any other duties as may reasonably be requested by the management

• Must have at least 1 year of experience in a similar role

• Communication skills
• Must have written, reading and spoken skills in English
• Critical thinking skills
• Microsoft package software
• Hotel Software skills

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Our team is seeking an experienced Guest Experience Manager to join our ranks. As a key member of our operations team, you will be responsible for ensuring that our guests receive the highest level of service and treatment during their stay.

• Develop and implement activities and services tailored to meet the unique needs and preferences of our guests.
• Manage and resolve customer complaints in a professional and timely manner, working closely with stakeholders to ensure effective resolution.
• Design and execute customer service programs, promotions, and events to enhance the overall guest experience.
• Maintain accurate records of guest interactions and history, analyzing data to inform improvements to our welcome services.
• Oversee daily operations to ensure efficient and consistent delivery of services, aligning with company policies and procedures.
• Provide training and feedback to colleagues to support their development and performance.
• Ensure compliance with health, safety, and environmental management procedures within your area of responsibility.
• Implement departmental policies, processes, and procedures, providing guidance and monitoring adherence among staff.

As a successful candidate, you will have a proven track record in management and customer service, with excellent communication and interpersonal skills. You will also possess hands-on experience in event planning and execution within the hospitality sector.

In return for your hard work and dedication, we offer a range of benefits, including:

• A competitive salary and bonus structure.
• The opportunity to work with a dynamic and progressive company.
• A comprehensive benefits package, including health insurance and retirement savings plan.
• Ongoing training and development opportunities.
• The chance to contribute to the growth and success of our company.

If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, please submit your application today.

Job Summary:

Answer guest inquiries, process requests, and resolve issues via telephone, email, chat, and mobile communication devices. Operate the switchboard, handle wake-up calls, and direct calls to the appropriate extension. Accurately receive, record, and relay messages.

Log all guest requests or issues into the computer and contact the relevant department or individual. Follow up with guests to ensure their requests are resolved to their satisfaction. Provide information about room features, property amenities, and local areas of interest.

Maintain confidentiality of proprietary information, protect company assets, and follow all company policies and procedures. Develop positive working relationships with colleagues and support the team to achieve common goals.

Key Responsibilities:

• Respond to guest inquiries and resolve issues in a timely and professional manner.
• Process guest requests and maintain accurate records.
• Provide information about room features, property amenities, and local areas of interest.
• Maintain confidentiality and protect company assets.
• Develop and maintain positive working relationships with colleagues.

Required Skills and Qualifications:

• High school diploma or equivalent.
• No prior work experience required.
• No supervisory experience required.

Benefits:

At Marriott International, we value diversity and inclusion. We strive to create an environment where every associate feels welcome and valued. We offer competitive compensation and benefits packages to our associates.

Job Title:

This is an exciting opportunity for a professional in customer service to join our team. The ideal candidate will have experience in guest relations, with a strong focus on building and maintaining relationships with repeat guests and VIPs.

Key Responsibilities:

• Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
• Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
• Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
• Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
• Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
• Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.

Requirements:

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• Bachelor's degree in hospitality management, Business Administration, or a related field.
• Leadership and team management skills
• Detail oriented

Benefits:

• Supportive and inclusive work environment
• Access to learning and development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Join us to apply for the Guest Services Officer (Russian/French/Spanish speaking) role at Hyatt.

Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will create a positive first impression and ensure smooth daily operations. The ideal candidate will be approachable, detail-oriented, and passionate about delivering exceptional guest experiences. Excellent English skills, both verbal and written, are required, along with proficiency in a second language such as French, Spanish, or Russian.

At Hyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your skills or you have a passion for hospitality, we look forward to hearing from you.

• High school diploma or equivalent; additional certifications or coursework in office administration are a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in Spanish, French, or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment.

• Entry level

• Full-time

• Management and Manufacturing
• Hospitality

Referrals increase your chances of interviewing at Hyatt by 2x.

Dubai, Dubai, United Arab Emirates — 21 hours ago

Key Responsibilities:

• Greet and assist guests upon arrival at the fitness center offering a welcoming and helpful attitude.
• Provide information about the fitness centers facilities equipment services and class schedules.
• Monitor guest activity to ensure safety and proper use of fitness equipment.
• Assist guests with any fitnessrelated inquiries offering basic guidance on equipment usage and fitness programs.
• Maintain cleanliness and organization of the fitness center including equipment towels and locker rooms.
• Ensure that all fitness equipment is in working order reporting any maintenance issues promptly.
• Handle guest complaints or concerns professionally and ensure guest satisfaction.
• Monitor the overall environment to ensure it is safe clean and enjoyable for all guests.
• Promote fitness center services such as personal training classes and wellness programs to guests.
• Ensure the fitness center operates in compliance with health and safety regulations.
• Maintain stock of fitnessrelated products (e.g. towels water supplements) and replenish as needed.
• Assist in checking in guests and processing membership or day pass transactions when required.
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
• Offer personalized recommendations or services based on guests fitness interests and needs.

Qualifications :

Required Skills & Qualifications:

• Previous experience in a customer service role preferably in a fitness or hospitality setting.
• Strong communication and interpersonal skills.
• Basic knowledge of fitness equipment and wellness practices.
• Ability to maintain a clean and organized fitness environment.
• Ability to remain calm and professional in highpressure situations.
• Strong problemsolving skills with a guestoriented mindset.
• Fitness or wellness certification is a plus but not required.
• Proficiency in using booking systems or guest management software.
• Ability to work flexible hours including early mornings evenings weekends and holidays.

Physical Requirements:

• Ability to lift fitness equipment or other items (up to 25 pounds).
• Ability to stand or walk for extended periods.
• Physical fitness is a plus as the role involves walking standing and occasionally demonstrating equipment use.

Remote Work :

No

Employment Type :

Fulltime

Job Description

• Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in / check-out procedures.
• Verify guest preferences, ensuring that room assignments and special requests are met.
• Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.
• Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.
• Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.
• Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.
• Accurately manage room assignments and keep guest profiles updated.
• Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.
• Resolve billing discrepancies with efficiency, providing clarity on charges as needed.
• Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.
• Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.
• Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.
• Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.
• Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.
• Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.
• Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests' stays.
• Work cohesively with other departments such as Housekeeping, Engineering, and F&B to address guest needs and resolve any service issues.
• Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.
• Ensure the front desk area is clean, organized, and welcoming at all times.
• Handle administrative tasks such as filing, sorting, and data entry as needed.
• Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.
• Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.
• Ensure that all guest information remains confidential and is handled with respect.

Qualifications

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Hyatt Centric Jumeirah Dubai

AE - DU - Dubai

Front Office

Hourly/Entry Level Employee

Full-time

Worldwide

Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.

AtHyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.

• High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in either Spanish, French or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment

Banyan Group is one of the world's leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.

Summary:As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage incoming calls, assist guests with inquiries, and enhance their overall experience.We pride ourselves on delivering unforgettable experiences to our guests. As a luxury destination, we are dedicated to providing exceptional service that reflects our commitment to excellence.

Responsibilities:

• Be the First Point of Contact: Greet callers with warmth and professionalism, providing them with a welcoming experience from the moment they reach out.
• Provide Stellar Service: Share insider tips about hotel amenities, local attractions, and dining options, making every interaction special.
• Problem Resolution: Address guest concerns or complaints effectively,with a solution-oriented approach, ensuring their satisfaction and comfort, escalating issues to management when necessary.
• Streamline Communication: Connect guests with the appropriate departments ensuring seamless service delivery.
• Maintain Records: Maintain accurate logs of calls, messages, and requests for follow-up.
• Collaborate with Teams: Work alongside front desk staff, housekeeping, and other departments to deliver a cohesive guest experience.
• Stay Prepared: Be familiar with hotel emergency procedures and protocols to ensure guest safety and well-being.

Experience/Certificates/Education

• Bachelor's degree in Hotel Management or related field preferred.
• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

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