89 Emaar Hospitality Group jobs in Dubai

Job Summary:

We are seeking a highly skilled Guest Services Associate to join our team. As a key member of our front desk staff, you will be responsible for ensuring exceptional guest experiences and delivering world-class service.

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Responsibilities:

The successful candidate will have a strong focus on guest satisfaction, providing timely and efficient responses to all requests and inquiries. You will work closely with colleagues across the hotel to resolve any issues and ensure that guests receive personalized attention.

To excel in this role, you must possess excellent communication skills, both written and verbal, and be proficient in English. Experience working with Opera software is a plus.

We offer a dynamic and inclusive work environment where diversity is celebrated, and every team member is valued. Join us and become part of a team that fosters responsible hospitality and provides a home away from home for our guests.

Award-Winning Restaurant Seeks Hostess for Guest Services Role

We are seeking an experienced and friendly Hostess to join our team at a reputable restaurant. The successful candidate will play a vital role in creating a warm and welcoming atmosphere for guests. Key responsibilities include greeting and seating guests, managing reservations, coordinating with the wait staff to ensure smooth service, and handling guest inquiries and complaints.

• Greet and welcome guests with a professional and friendly attitude
• Manage reservations and maintain an organized seating plan
• Escort guests to their assigned tables, providing menus and answering inquiries
• Coordinate with the wait staff to ensure efficient and timely service
• Handle guest inquiries, comments, and complaints in a courteous manner

To succeed in this role, you must possess excellent communication and interpersonal skills, fluency in English, strong organizational skills, and the ability to multitask in a fast-paced environment. Previous experience as a Hostess in a restaurant setting is essential, as well as a customer-service-oriented mindset and a friendly professional demeanor.

• Previous experience as a Hostess in a restaurant setting
• Excellent communication and interpersonal skills with fluency in English
• Strong organizational skills and ability to multitask in a fast-paced environment
• Customer-service-oriented mindset with a friendly and professional demeanor

The successful candidate can expect a competitive compensation package, including food allowance, credit card tips, cash tips, free accommodation, transport, uniforms, health insurance, air ticket once every two years, and paid leave as per UAE laws.

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Guest Services Supervisor - Club Lounge.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Representing the Guest Services team with professionalism, warmth, and integrity in all guest and colleague interactions.
• Taking ownership of guest concerns and ensuring timely resolution with a commitment to service recovery that exceeds expectations.
• Executing the daily shift checklist with attention to detail to guarantee smooth operations throughout your shift.
• Assisting in the management of key operational systems such as Opera PMS, and maintaining inventory of guest supplies and departmental resources.
• Leading, guiding, and motivating the Guest Services team to ensure consistency in service delivery and alignment with the InterContinental brand standards.
• Monitoring team performance and supporting ongoing training and development to elevate guest satisfaction and operational efficiency.
• Acting as a key point of contact in the absence of senior management to maintain continuity of exceptional service delivery.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• A minimum of 2 years' experience in a similar role within luxury hospitality or a 5-star hotel environment.
• Excellent communication skills, both written and spoken, in English. Additional languages are a plus.
• Solid working knowledge of Opera PMS and other front office systems.
• Ability to multi-task and remain calm and composed under pressure.
• Strong organizational skills and a proactive, hands-on approach to problem-solving.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us

Who we are

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the "Apply" button. Start your journey with us today.

Our guest service team members are responsible for delivering exceptional customer experiences throughout the dining process. They set the tone for a memorable and unique experience by interacting with guests, communicating effectively with the kitchen team, and ensuring that all menu items are presented in an appealing manner.

To succeed in this role, one must possess excellent communication skills, be able to multitask, and maintain a high level of energy and enthusiasm throughout their shift. Guest service experts will be on their feet and moving around frequently, managing the menu, and taking a hands-on approach to work.

• Education: High school diploma or equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

An exciting opportunity has arisen for a Guest Services Executive – Front Office to join the Jumeirah Zabeel Saray team.

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.
• Proficient in English and Russian languages.

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow.

Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax-free salary paid in UAE Dirhams (AED)

**Job Overview**

The role of Guest Services Supervisor is pivotal in ensuring seamless guest experiences.

You will be responsible for verifying guest identity, processing check-ins, and activating room keys while maintaining accurate accounts.

A crucial aspect of this position involves ensuring rates match market codes, documenting exceptions, and securing payment prior to issuing room keys. Additionally, you will compile and review daily reports, logs, and contingency lists.

Key Responsibilities:

• Process all guest check-ins by verifying guest identity and form of payment
• Assign rooms and activate/issue room keys
• Set up accurate accounts for each guest according to their requirements
• Enter Marriott Rewards information and adjust billing as needed

Customer Service & Teamwork:

• Assist management in training, evaluating, counseling, motivating, and coaching employees
• Develop and maintain positive working relationships with the team
• Listen and respond appropriately to employee concerns

PREFERRED QUALIFICATIONS:

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: At least 1 year of related work experience
• Supervisory Experience: At least 1 year of supervisory experience

Required Skills:

• Managerial experience

Key Responsibilities:

• Greet and assist guests upon arrival at the fitness center offering a welcoming and helpful attitude.
• Provide information about the fitness centers facilities equipment services and class schedules.
• Monitor guest activity to ensure safety and proper use of fitness equipment.
• Assist guests with any fitnessrelated inquiries offering basic guidance on equipment usage and fitness programs.
• Maintain cleanliness and organization of the fitness center including equipment towels and locker rooms.
• Ensure that all fitness equipment is in working order reporting any maintenance issues promptly.
• Handle guest complaints or concerns professionally and ensure guest satisfaction.
• Monitor the overall environment to ensure it is safe clean and enjoyable for all guests.
• Promote fitness center services such as personal training classes and wellness programs to guests.
• Ensure the fitness center operates in compliance with health and safety regulations.
• Maintain stock of fitnessrelated products (e.g. towels water supplements) and replenish as needed.
• Assist in checking in guests and processing membership or day pass transactions when required.
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
• Offer personalized recommendations or services based on guests fitness interests and needs.

Qualifications :

Required Skills & Qualifications:

• Previous experience in a customer service role preferably in a fitness or hospitality setting.
• Strong communication and interpersonal skills.
• Basic knowledge of fitness equipment and wellness practices.
• Ability to maintain a clean and organized fitness environment.
• Ability to remain calm and professional in highpressure situations.
• Strong problemsolving skills with a guestoriented mindset.
• Fitness or wellness certification is a plus but not required.
• Proficiency in using booking systems or guest management software.
• Ability to work flexible hours including early mornings evenings weekends and holidays.

Physical Requirements:

• Ability to lift fitness equipment or other items (up to 25 pounds).
• Ability to stand or walk for extended periods.
• Physical fitness is a plus as the role involves walking standing and occasionally demonstrating equipment use.

Remote Work :

No

Employment Type :

Fulltime

Job Title:

This is an exciting opportunity for a professional in customer service to join our team. The ideal candidate will have experience in guest relations, with a strong focus on building and maintaining relationships with repeat guests and VIPs.

Key Responsibilities:

• Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
• Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
• Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
• Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
• Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
• Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.

Requirements:

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• Bachelor's degree in hospitality management, Business Administration, or a related field.
• Leadership and team management skills
• Detail oriented

Benefits:

• Supportive and inclusive work environment
• Access to learning and development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)

Guest Services Manager

The Guest Services Manager is a key position in our hospitality team, responsible for ensuring that every guest receives exceptional service and support.

This role involves responding to guest requests, providing information about the property and surrounding area, and anticipating and addressing their service needs.

The Guest Services Manager must be proactive, responsive, and able to work well under pressure, while maintaining confidentiality and protecting company assets.

• Respond to guest requests for special arrangements or services.
• Provide information to guests about the property and surrounding area amenities.
• Answer and record guest calls, messages, and requests.
• Monitor club lounge for seating availability, service, safety, and guest well-being.

• Excellent communication and interpersonal skills.
• Able to work well under pressure and maintain confidentiality.
• Proactive and responsive, with a focus on exceptional customer service.

This is an exciting opportunity to join our dynamic hospitality team and contribute to delivering exceptional guest experiences.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.