86 Emirates Nbd jobs in Dubai
Kearney, Financial Planning & Analysis (FP&A) Analyst
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Kearney, Financial Planning & Analysis (FP&A) Analyst — Full-time in Dubai, Middle East & Africa region.
Job DescriptionKearney, Financial Planning & Analysis (FP&A) Analyst
As the FP&A Analyst in our Dubai office, you will support the financial planning and analysis function with a focus predominantly on the Middle East region. This role is responsible for budgeting, forecasting, financial modeling, and providing strategic insights to drive business decisions. The FP&A Analyst will collaborate with various departments to gather and analyze financial data, identify trends, and support decision-making processes. A proactive mindset, strong analytical skills, attention to detail, and the ability to communicate complex financial information clearly are essential. The ideal candidate will be a strategic thinker who can contribute to the company's growth and profitability through meticulous financial planning and analysis.
Reporting directly to the Senior Financial Planning & Analytics Manager and functionally to the Regional CFO and ME Financial Controller. The role also works closely with Finance teams in Dubai, South Africa, Turkey, London, and Chicago, as well as other local functions such as HR, Staffing, Office Management, and Legal. The ME finance team consists of 11 members.
Key responsibilities- Develop and maintain complex financial models to support various business scenarios and strategic initiatives.
- Conduct detailed variance analysis to compare actual results to budget and forecast, identifying key drivers and providing actionable insights.
- Monitor and analyze cost structures, identifying areas for cost reduction and efficiency improvements.
- Collaborate with sales and marketing teams to develop accurate revenue forecasts and track performance against targets.
- Evaluate capital expenditure proposals, perform ROI analysis, and track project performance.
- Perform scenario planning and sensitivity analysis to assess the financial impact of different business decisions and external factors.
- Conduct benchmarking studies to compare company performance against industry peers and best practices.
- Create and maintain dashboards and visualizations to communicate financial performance and key metrics to stakeholders.
- Ensure compliance with financial regulations and internal policies, assisting with audits and regulatory reporting as needed.
- Identify and implement process improvements to enhance the efficiency and effectiveness of the FP&A function.
- Act as a strategic partner to business units, providing financial insights and recommendations to support operational and strategic decisions.
- Identify and assess financial risks, developing strategies to mitigate potential impacts on the business.
- Develop and track key performance indicators (KPIs) to measure and improve business performance.
- Assist in the preparation and management of the annual budget, ensuring alignment with organizational goals and objectives.
- Support ad-hoc financial analysis and special projects as needed, providing timely and accurate information to stakeholders.
After nearly 100 years, we know this business is fundamentally about making connections—between facts, figures, insights, strategies, tools, technologies and above all, people. That’s why we look for proactive, positive, and flexible individuals who are always unapologetically their unique selves.
We want to hear from you if you:
- Have a university degree or equivalent and are studying for, or completed an internationally recognized Certified/Chartered accountant qualification such as ACA, ACCA, CIMA, CPA
- Have a minimum 5 years in a similar role. Professional service industry experience is desirable
- Have a strong knowledge of financial planning and analysis in a related role
- Possess strong proficiency in Microsoft Excel and financial modelling
- Have experience with financial software and ERP systems (e.g., SAP, Oracle) is a plus
- Have excellent analytical and problem-solving skills
- Have excellent verbal and written communication skills in English. Arabic is desirable
- Are commercially minded and are willing to be hands on
- Have strong organization skills, attention to detail and a high level of accuracy
- Are a self-driven, highly motivated team player who understands the implications of collaborating in a truly global environment
Every day, our people work to be the difference for our clients, our communities, and our colleagues. They are sustained by a competitive remuneration package plus comprehensive benefits and perks, including but not limited to:
- Generous retirement/pension savings contributions
- Comprehensive medical insurance for employees and their families
- Structured and on-the-job learning and development opportunities
- Personalized opportunities to help you chart a unique career journey to pursue your own personal and professional goals
Apply now. Submit your cover letter, CV (.doc or .pdf format only) via our website.
Equal employment opportunity and non-discrimination Kearney prides itself on providing a culture where our employees belong and thrive equally, which means our people feel comfort, confidence, and joy as they do great things for our firm, our colleagues, and our clients. Kearney is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race or ethnicity, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities or religious beliefs and practices. We encourage everyone to apply, including those who may not feel historically represented in consulting.
#J-18808-LjbffrCustomer Service
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The candidate will be responsible for:
- Serving as the primary point of contact for the customers and all internal Galaxy offices.
- Relationship management with customers and developing an understanding of their business needs.
- Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
- Proactively tracking the shipments and notifying the customers whenever required.
- Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
- Resolving customer issues by engaging suitable stakeholders.
- Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
- Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Job Type: Full Time
Job Location: Dubai
Basic required skills:
- Excellent communication and interpersonal skills.
- Fluent in Hindi and English (oral and written).
- Computer literate.
- Familiar with MS Office tools.
- Familiar with international logistics and freight forwarding (ocean/air & import/export).
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#J-18808-LjbffrRepresentative - Customer Service
Posted 1 day ago
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**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
Customer Service Representative
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Career Level : Junior Level
Salary : 3000
Industry : Customer Service
Last Date : February 28, 2025
Location : Dubai
Customer Service Representative
We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!
Key Responsibilities- Assist customers with inquiries, complaints, and service requests.
- Provide information about products and services.
- Handle phone calls, emails, and live chat support.
- Process orders, returns, and exchanges efficiently.
- Maintain customer records and update databases.
- Resolve customer issues with a positive and problem-solving approach.
- Ensure high levels of customer satisfaction.
- Previous experience in customer service is a plus.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and work under pressure.
- Good problem-solving and interpersonal skills.
- Proficiency in Microsoft Office and CRM systems is an advantage.
- Willingness to work flexible shifts, including weekends and holidays.
- Competitive salary and performance-based incentives.
- Career growth and professional development opportunities.
- Friendly and team-oriented work environment.
Customer Service Supervisor
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The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary:
We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.
Responsibilities- Supervise and guide the customer service team to deliver high-quality support and service.
- Develop and implement customer service policies and procedures to enhance service delivery.
- Monitor team performance metrics and provide regular feedback and coaching to team members.
- Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
- Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
- Compile and analyze customer feedback, utilizing data to improve service processes.
- Collaborate with other departments to address customer needs and improve overall customer satisfaction.
- Bachelor’s degree in Business Administration, Management, or related field preferred.
- Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
- Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
- Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
- Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
- Strong problem-solving skills and the ability to make decisions rapidly and effectively.
- Ability to work flexible hours, including evenings and weekends, as required.
- Accommodation
- Transportation
- Health insurance
High School / Bachelor Degree
#J-18808-LjbffrCustomer Service Agent
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Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities- Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Customer Service Agent
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Overview
Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities- Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
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Customer Service Representative
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Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !
About UsOur Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
#J-18808-LjbffrCustomer Service Representative
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We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.
Key Responsibilities of Customer Service Representative- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
- Assist customers with product information, order processing, and issue resolution.
- Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Keep records of customer interactions and transactions, ensuring data accuracy and completeness.
- Bachelor’s Degree in Business Administration, Marketing, or a related field.
- 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
- Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
- Proficiency in customer service software and tools.
- Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.
#J-18808-LjbffrCustomer Service Representative
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Since 1792, we’ve been supplying innovative paints and coatings that help color people’s lives and protect what matters most. Our world-class portfolio includes brands like Dulux, International, Sikkens, and Interpon, trusted by customers worldwide. Operating in over 150 countries, we leverage our expertise to sustain and enhance everyday life. We believe every surface is an opportunity. As a pioneering and established paints company committed to sustainability, we aim to preserve the best of today while creating a better tomorrow. Let’s paint the future together.
We deliver high-quality service to customers by managing the end-to-end order-to-cash process, maintaining excellent communication with internal and external parties across the Middle East Region.
Key Accountabilities- Manage essential daily duties for the team and supervise activities across Middle East & African countries for Powder & ASC Coatings business.
- Support the growth of the Wood Business in Oman, working with local companies to ensure complete customer satisfaction.
- Collaborate closely with Supply, Sales, Demand, and Logistics teams; serve as the first contact for protective team issues.
- Manage and review tasks such as OTIF, SLOB, and Back Orders.
- Handle order receipt efficiently, prioritize timely processing, and foster good customer relationships.
- Oversee the order-to-cash process with excellence in order processing.
- Register and process customer orders in the ERP system via email, phone, or other contacts.
- Ensure correct and complete order processing and transfer to logistics.
- Raise issues related to delivery, documentation, or invoices with supervisors.
- Act as the first point of contact for customers, addressing questions and resolving complaints.
- Gain adequate customer and product knowledge to find solutions for customer needs, including additional or alternative products.
- Propose improvements to work processes.
- Complete registration, filing, and archiving of customer service documentation.
- Coordinate between customer service and field teams regarding order administration; work closely with Planning and Logistics to maintain consistent customer service approach.
- Adhere to all corporate and site policies, including personal conduct and HSE standards, complying with all regulations.
Education
- University degree or equivalent.
- Proficiency in Arabic and English, both written and spoken.
Management and General Skills
- Ability to work under pressure, meet strict deadlines, multitask, and communicate effectively. Strong team player.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Excellent customer service and negotiation skills; capable of managing time and prioritizing tasks efficiently.
Functional Skills
- Knowledge of ERP systems and order-to-cash processes in a B2B environment.
- Understanding of sales, supply chain, marketing, and logistics functions.
Experience
- 2-3 years of customer service experience.
- SAP experience is a plus.
At AkzoNobel, we are committed to creating an inclusive and respectful workplace where everyone can thrive. We embrace diversity and tolerance, and our talent acquisition process reflects this commitment. We provide training on unconscious bias to ensure fair hiring practices. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
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