127 Employee Engagement jobs in Dubai

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution programmes that transform core processes in our customers' businesses.

An experienced programme manager, you will assume end-to-end responsibility for the delivery of complex programmes at scale, proactively identifying and managing both business and technical risks, resolving issues, escalating when appropriate, and driving projects to successful completion while exceeding customer expectations.

In this role, you will combine domain understanding of the energy industry, programme delivery, and the technical understanding to drive successful implementations of AWS-based solutions for our customers. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment back to customer outcomes and value drivers.

Key Responsibilities

• Define and develop the supply chain direction for AWS customers and internal AWS teams, designing, building, optimizing, transforming, and migrating applications, software, and services on the AWS platform.
• Structure and guide our customers through their transformation journey, collaborating widely with business stakeholders to understand supply chain requirements and opportunities and translate them into technical solutions.
• Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively to rapidly build supply chain solutions.
• Act as the focal point and champion for key AWS supply chain services and offerings, including AWS Supply Chain, Supply Chain Command Center (SC3), and Warehouse Automation and Optimization (WAO).

You will be expected to achieve and maintain relevant AWS certifications and continue to develop your domain-specific expertise that will allow you to effectively communicate the benefits of AWS in the customers' business and technical context.

Requirements

• Masters degree in business, an Engineering field (preferably related to Energy Management), or Computer Science.
• 5-10 years experience across Energy Supply Chain and Digital Solutions/Cloud development.
• Extensive experience of managing complex multi-year projects or multi-stream programmes that have a large-scale business transformation impact and proven realization of business benefits.
• Project/programme management professional qualifications.
• Experience of delivery in the Middle East.
• AWS experience preferred with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.

AWS is an Equal Opportunities Employer and welcomes applications from all sections of the community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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Overview

Engagement Manager (Business Transformation) – Energy Supply Chain, Professional Services - Energy & Utilities at Amazon Web Services (AWS). This role focuses on assisting energy customers to transform and digitise their supply chain operations in both capital project and operations phases, impacting capital expenditures P&L and supporting downstream processes.

Role

This role is focused on assisting energy customers to transform and digitise their supply chain operations, bridging business requirements with technical solutions, and ensuring alignment to customer outcomes and value drivers. You will apply AWS frameworks such as Working Backwards, Well-Architected, and Cloud Adoption Framework while communicating effectively across diverse stakeholders to distill customer needs into clear technical requirements and make informed trade-offs on performance, scalability, security, and business impact.

Responsibilities

• Define and develop the supply chain direction for AWS customers and internal AWS teams designing, building, optimizing, transforming and migrating applications, software, and services on the AWS platform
• Structure and guide customers through their transformation journey, collaborating with business stakeholders to translate supply chain requirements into technical solutions
• Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively
• Act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain, Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO)
• Participate in architectural discussions to design and architect scalable data solutions on AWS to integrate multiple supply chain systems including WMS, TMS, ERP, and IoT devices

You will be expected to achieve and maintain relevant AWS certifications and continue to develop domain-specific expertise to communicate benefits of AWS in the customer's business and technical context.

Team & Culture

The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, offering guidance through focused practices across various solutions, technologies, and industries. Our inclusive culture values diverse experiences and mentorship, and supports career growth and work-life balance.

Basic Qualifications

• Master's degree in business, an engineering field (preferably related to Energy Management) or Computer Science
• 5-10 years' experience across Energy, Supply Chain and Digital Solutions/Cloud development
• Extensive experience managing complex multi-year projects or multi-stream programmes with large-scale business transformation impact and realization of business benefits
• Project/programme management professional qualifications
• Experience of delivery in the Middle East

Preferred Qualifications

• AWS experience preferred with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner)
• Experience of hydrocarbon/electron supply chains and materials supply chains
• Experience of core supply chain infrastructure setup (supply chain strategy) and supply chain operations
• Proven consulting experience from ideation to business case, project/programme design, delivery and value realization
• Experience of managing technical solution implementations and understanding of architecture best practices for hand-off to technical consultants
• Languages: Arabic

Basic eligibility includes the ability to work in the region and meet local requirements. If you need accommodations during the application or interview process, please visit the AWS accommodations page for more information. Job location: Dubai, United Arab Emirates.

Job Details

• Company: Amazon Web Services EMEA Dubai FZ Branch
• Job ID: A
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting, Information Technology, and Engineering
• Industries: IT Services and IT Consulting

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Overview

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution programmes that transform core processes in our customers businesses. An experienced programme manager, you will assume end-to-end responsibility for the delivery of complex programmes at scale, proactively identifying and managing both business and technical risks, resolving issues, escalating when appropriate, and driving projects to successful completion, while exceeding customer expectations.

In this role you will combine domain understanding of the energy industry, programme delivery and the technical understanding to drive successful implementations of AWS-based solutions for our customers. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment back to customer outcomes and value drivers. Applying AWS frameworks and mechanisms such as Working Backwards, Well-Architected and Cloud Adoption Framework while demonstrating business and technical credibility across diverse stakeholders, you will help our delivery teams to distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

This specific role is focused on assisting our energy customers to transform and digitise their supply chain operations both in capital project and operations phases, impacting capital expenditures P&L and supporting downstream processes. Specifically, you will:

• Define and develop the supply chain direction for AWS customers and internal AWS teams designing, building, optimizing, transforming and migrating applications, software, and services on the AWS platform
• Structure and guide our customers through their transformation journey, collaborating widely with business stakeholders to understand supply chain requirements and opportunities and translate them into technical solutions
• Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively to rapidly build supply chain solutions
• Act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain, Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO)
• Participate in architectural discussions to help design and architect scalable data solutions on AWS to integrate multiple supply chain systems including WMS, TMS, ERP, and IoT devices

You will be expected to achieve and maintain relevant AWS certifications and continue to develop your domain-specific expertise, that will allow you to effectively communicate the benefits of AWS in the customer's business and technical context.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies and industries.

Key job responsibilities

As an Engagement Manager (Business Transformation, Energy Supply Chain) in our Energy & Utilities practice, you will be responsible for:

• Designing and delivering business transformation programmes and projects using digital technology on the AWS Cloud
• Leading supply chain conversations within Energy customers to identify opportunities to transform end to end business processes of our customers
• Supporting the business to think about their problems in an Amazonian and innovative way driving business outcomes
• Leveraging comprehensive knowledge of supply chain, the energy industry and AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Leading complex team of customer, AWS and partners
• Building deep strategic relationships with senior business and technical customers and acting as a trusted advisor within the supply chain function
• Mentoring and developing project team members within the supply chain function, across the energy domain and to better delivery complex transformation initiatives.
• Partnering with ProServe Sales in identifying future supply chain roadmaps and accelerating customer innovation to increase business value through cloud adoption.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Basic Qualifications

• Master's degree in business, an Engineering field (preferably related to Energy Management) or Computer Science
• 5-10 years' experience across Energy, Supply Chain and Digital Solutions/Cloud development
• Extensive experience of managing complex multi-year projects or multi-stream programmes that have a large-scale business transformation impact and proven realisation of business benefits
• Project/programme management professional qualifications
• Experience of delivery in the Middle East

Preferred Qualifications

• AWS experience preferred, with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner)
• Experience of hydrocarbon/electron supply chains in addition to materials supply chains
• Experience of core supply chain infrastructure set-up (supply chain strategy) as well as supply chain operations
• Proven consulting experience in taking projects from ideation, development of the business case, project/programme design, delivery and value realisation
• Experience of managing technical solution implementations and a base understanding of technology and architecture best practice to ensure effective hand-off and solutioning with technical consultants
• Languages: Arabic

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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About us

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role

We seek a motivated and engaged individual to join us as Client Engagement Director based in Dubai, UAE, to represent VisionX and cultivate strong customer relationships as we plan our growth strategy in the GCC region. This role offers a unique opportunity for professional growth and learning in a dynamic and innovative environment.

Requirements:

1. Develop and support client relationships and business development initiatives such as proposal management, responding to RFPs, identifying new target clients, and developing "go to market" strategies.
2. Rapidly become knowledgeable on the business and industry issues that drive our clients’ needs, including building knowledge of our brand with current and future clients.
3. Need a clear understanding of our core innovative offerings and the latest digital factory initiatives to translate them into impactful programs.
4. Ensure client needs are met by the team – completing projects as assigned and responding to client queries promptly and accurately.
5. Lead the client assessment strategies and present the macro aspect to C-level management.
6. Engage with business and technology leaders to understand strategy, articulate solution options, evaluate tradeoffs, and influence key decisions.
7. Be a thought leader in digital industry challenges and other aspects of digital transformation to add value by leveraging technology.

What You Need:

1. At least 3-4 years of consulting experience in a reputable global firm.
2. Ability to learn about new industries and client challenges.
3. Experience solving business and financial problems.
4. Industry analysis and business strategy development.
5. Experience in collaborating with professionals and subject matter experts.
6. A post-secondary business or engineering degree or professional qualification.
7. Ability to travel on short notice to client sites in the GCC region.
8. Highly driven, autonomous, and resilient with a strong work ethic.
9. Being proactive in determining priorities and managing multiple deadlines.
10. Ability to handle a broad range of projects in a deadline-driven environment with ambiguity.
11. Proficiency in Arabic & English is preferred.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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Summary:

The Consumer Engagement Specialist is responsible for providing excellent customer service to our customers. This includes answering customer questions, resolving customer issues, and providing customer support. The Consumer Engagement Specialist must have a strong understanding of our products and services, and be able to effectively communicate with customers.

Responsibilities:

• Answer customer questions and resolve customer issues
• Provide customer support via phone, email, and chat
• Escalate customer issues to management as needed
• Stay up-to-date on our products and services
• Develop and implement customer engagement strategies
• Track and measure customer satisfaction

Qualifications:

• Bachelor’s degree in business administration or a related field
• 2+ years of experience in customer service
• Strong understanding of our products and services
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with customer relationship management (CRM) software

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Customer Engagement Manager page is loaded# Customer Engagement Managerlocations: Dubaitime type: Vollzeitposted on: Heute ausgeschriebentime left to apply: Enddatum: 9. Oktober 2025 (Noch 7 Tage Zeit für Bewerbung)job requisition id: R **Job Description:***Customer Engagement Manager***Position Overview**The Customer Experience Manager is responsible for developing and implementing strategies that enhance customer interactions across all touchpoints. This role focuses on understanding customer needs, optimizing customer journeys, and driving initiatives that deliver exceptional experiences aligned with business objectives. The position demands excellence in execution of tactics to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.**Key Responsibilities*** Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence, demonstrating passion for creating exceptional customer experiences that ultimately benefit patients* Participate actively in cross-functional launch planning teams, contributing to strategy development and ensuring customer voice integration. Support the creation of launch materials, coordinate customer-facing activities, and assist in implementing successful product launches.* Determine growth potential through data-driven analysis of customer segments and prioritize initiatives, accordingly, using forward-thinking approaches to anticipate future trends in customer expectations* Define and implement core brand/disease initiatives that resonate with target audiences, consistently seeking new opportunities to improve customer journeys* Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences, fostering collaboration across teams to ensure integrated approaches* Develop digital content strategies and optimize channel mix to maximize customer engagement, embracing innovative technologies and platforms* Define and implement modular content and disease solutions tailored to specific customer personas, demonstrating creativity and adaptability in addressing diverse customer needs* Track performance metrics and marketing effectiveness with high exigence on KPIs, continuously striving for improvement and setting ambitious benchmarks* Manage budget planning and control (Strategic Plan, A&P) to ensure efficient resource allocation, making data-driven decisions while maintaining customer focus* Consult on Go-to-Market models that prioritize customer-centricity, advocating for user-centered design approaches in all customer-facing initiatives* Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables* Identify opportunities for user journey improvements and process optimization based on customer feedback, demonstrating analytical thinking and creative problem-solving* Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints, building trust and fostering open communication* Drive research, design, prototyping, and validation of customer experience solutions, taking thoughtful risks to develop innovative approaches that address customer needs**Required Qualifications and Experience*** Bachelor's degree in Marketing, Business, or related field; MBA preferred* 5+ years of experience in customer experience management, preferably in pharmaceutical or healthcare industries* Demonstrate strategic thinking by connecting customer needs to business objectives while building and maintaining strong customer relationships* Apply project management skills to handle multiple priorities effectively within cross-functional launch planning and execution teams* Demonstrated success in developing and implementing customer-centric strategies that drive business growth and successful product launches* Experience in setting high standards and delivering measurable improvements in customer satisfaction metrics and launch performance indicators* Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement throughout the product launch process* Proven ability to collaborate across functions and lead cross-functional teams toward shared customer goals* Experience in analyzing customer data and translating insights into actionable strategies* Knowledge of innovative methodologies such as scrum, lean start-up, nudge, and design thinking* Track record of taking thoughtful risks to develop creative solutions that address customer needs* Excellent project management skills with ability to prioritize multiple initiatives, including coordinating launch activities and events**Cross-Functional Collaboration**Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.Diversity und Inklusion sind in den Grundwerten von Sanofi verankert und spiegeln sich in unserer Arbeitsweise wider. Wir respektieren die Vielfalt unserer Belegschaft in Hinsicht auf ihre Herkunft, Erfahrungen und Lebensweisen. Wir erkennen die Bereicherung, die diese Vielfalt birgt, und fördern Inklusion sowie eine Arbeitsumgebung, in der diese Unterschiede sich weiter entwickeln können, zur Stärkung des Lebens unserer Mitarbeiter, Patienten und Kunden. #J-18808-Ljbffr

Customer Engagement Manager page is loaded# Customer Engagement Managerlocations: Dubaitime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 9, 2025 (6 days left to apply)job requisition id: R **Job Description:***Customer Engagement Manager***Position Overview**The Customer Experience Manager is responsible for developing and implementing strategies that enhance customer interactions across all touchpoints. This role focuses on understanding customer needs, optimizing customer journeys, and driving initiatives that deliver exceptional experiences aligned with business objectives. The position demands excellence in execution of tactics to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.**Key Responsibilities*** Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence, demonstrating passion for creating exceptional customer experiences that ultimately benefit patients* Participate actively in cross-functional launch planning teams, contributing to strategy development and ensuring customer voice integration. Support the creation of launch materials, coordinate customer-facing activities, and assist in implementing successful product launches.* Determine growth potential through data-driven analysis of customer segments and prioritize initiatives, accordingly, using forward-thinking approaches to anticipate future trends in customer expectations* Define and implement core brand/disease initiatives that resonate with target audiences, consistently seeking new opportunities to improve customer journeys* Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences, fostering collaboration across teams to ensure integrated approaches* Develop digital content strategies and optimize channel mix to maximize customer engagement, embracing innovative technologies and platforms* Define and implement modular content and disease solutions tailored to specific customer personas, demonstrating creativity and adaptability in addressing diverse customer needs* Track performance metrics and marketing effectiveness with high exigence on KPIs, continuously striving for improvement and setting ambitious benchmarks* Manage budget planning and control (Strategic Plan, A&P) to ensure efficient resource allocation, making data-driven decisions while maintaining customer focus* Consult on Go-to-Market models that prioritize customer-centricity, advocating for user-centered design approaches in all customer-facing initiatives* Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables* Identify opportunities for user journey improvements and process optimization based on customer feedback, demonstrating analytical thinking and creative problem-solving* Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints, building trust and fostering open communication* Drive research, design, prototyping, and validation of customer experience solutions, taking thoughtful risks to develop innovative approaches that address customer needs**Required Qualifications and Experience*** Bachelor's degree in Marketing, Business, or related field; MBA preferred* 5+ years of experience in customer experience management, preferably in pharmaceutical or healthcare industries* Demonstrate strategic thinking by connecting customer needs to business objectives while building and maintaining strong customer relationships* Apply project management skills to handle multiple priorities effectively within cross-functional launch planning and execution teams* Demonstrated success in developing and implementing customer-centric strategies that drive business growth and successful product launches* Experience in setting high standards and delivering measurable improvements in customer satisfaction metrics and launch performance indicators* Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement throughout the product launch process* Proven ability to collaborate across functions and lead cross-functional teams toward shared customer goals* Experience in analyzing customer data and translating insights into actionable strategies* Knowledge of innovative methodologies such as scrum, lean start-up, nudge, and design thinking* Track record of taking thoughtful risks to develop creative solutions that address customer needs* Excellent project management skills with ability to prioritize multiple initiatives, including coordinating launch activities and events**Cross-Functional Collaboration**Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.# Pursue *progress*, discover *extraordinary*Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our and check out our Diversity Equity and Inclusion actions at ! #J-18808-Ljbffr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.

As an expert in Sprinklr’s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offersto ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr’s technology.

The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer’s business requirements to solve their current pain points, alongside Sprinklr’s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.

Main Responsibilities

Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticalsin the UK&I market.

Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation

Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services

Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr’s UK&I region.

Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr

Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.

Define Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform

Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required

Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners

Develop relationships with key customers for growth and upside

Update and manage pipeline and prepare revenue forecasts for Services and Success offerings

Desired Skills and Experience

Previous experience in business development, professional services delivery or services sales

Fluency in English and Arabic required, additional languages beneficial

Ability to work individually and as member of a team

Decisive, quick thinking, reliable, and likes to take ownership

Attention to detail but flexible with a can-do attitude

Passion for solving client challenges and commitment to client delight

Experience in contact center / customer service software industry is preferred

Extremely strong written, verbal communication and presentation skills

Competency working in a highly-matrixed environment

Flexible and adaptable self-starter with strong relationship-building skills

Takes initiative and approaches all tasks and projects proactively

Ability to prioritise and complete multiple tasks with little to no supervision

Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers

Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Welcome

We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. About Us

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form .

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**Job Description:**
**Customer Engagement Manager**
**Position Overview**
The Customer Experience Manager is responsible for developing and implementing strategies that enhance customer interactions across all touchpoints. This role focuses on understanding customer needs, optimizing customer journeys, and driving initiatives that deliver exceptional experiences aligned with business objectives. The position demands excellence in execution of tactics to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.
**Key Responsibilities**
+ Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence, demonstrating passion for creating exceptional customer experiences that ultimately benefit patients
+ Participate actively in cross-functional launch planning teams, contributing to strategy development and ensuring customer voice integration. Support the creation of launch materials, coordinate customer-facing activities, and assist in implementing successful product launches.
+ Determine growth potential through data-driven analysis of customer segments and prioritize initiatives, accordingly, using forward-thinking approaches to anticipate future trends in customer expectations
+ Define and implement core brand/disease initiatives that resonate with target audiences, consistently seeking new opportunities to improve customer journeys
+ Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences, fostering collaboration across teams to ensure integrated approaches
+ Develop digital content strategies and optimize channel mix to maximize customer engagement, embracing innovative technologies and platforms
+ Define and implement modular content and disease solutions tailored to specific customer personas, demonstrating creativity and adaptability in addressing diverse customer needs
+ Track performance metrics and marketing effectiveness with high exigence on KPIs, continuously striving for improvement and setting ambitious benchmarks
+ Manage budget planning and control (Strategic Plan, A&P) to ensure efficient resource allocation, making data-driven decisions while maintaining customer focus
+ Consult on Go-to-Market models that prioritize customer-centricity, advocating for user-centered design approaches in all customer-facing initiatives
+ Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables
+ Identify opportunities for user journey improvements and process optimization based on customer feedback, demonstrating analytical thinking and creative problem-solving
+ Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints, building trust and fostering open communication
+ Drive research, design, prototyping, and validation of customer experience solutions, taking thoughtful risks to develop innovative approaches that address customer needs
**Required Qualifications and Experience**
+ Bachelor's degree in Marketing, Business, or related field; MBA preferred
+ 5+ years of experience in customer experience management, preferably in pharmaceutical or healthcare industries
+ Demonstrate strategic thinking by connecting customer needs to business objectives while building and maintaining strong customer relationships
+ Apply project management skills to handle multiple priorities effectively within cross-functional launch planning and execution teams
+ Demonstrated success in developing and implementing customer-centric strategies that drive business growth and successful product launches
+ Experience in setting high standards and delivering measurable improvements in customer satisfaction metrics and launch performance indicators
+ Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement throughout the product launch process
+ Proven ability to collaborate across functions and lead cross-functional teams toward shared customer goals
+ Experience in analyzing customer data and translating insights into actionable strategies
+ Knowledge of innovative methodologies such as scrum, lean start-up, nudge, and design thinking
+ Track record of taking thoughtful risks to develop creative solutions that address customer needs
+ Excellent project management skills with ability to prioritize multiple initiatives, including coordinating launch activities and events
**Cross-Functional Collaboration**
Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (