912 Employee Relations jobs in Dubai

The Human Resources Administrator oversees a range of high-level HR administrative processes and tasks, requiring the utmost professionalism and confidentiality.

• Combine and summarize HR data, as well as draft various documents in order to support specific HR activities
• Review incoming mail/calls and redirect them accordingly
• Put in place an efficient filing/data retrieval system to ensure continual access to updated data
• Schedule and organize meetings, prepare agendas, attend and take minutes of meetings
• Maintain the Human Resources Management System (HRMS) by ensuring the continuous update of all HR transactions across all different system functions

Job Description:

We are seeking a skilled Human Resources Manager to oversee daily HR functions, with a focus on employee relations compliance and operational excellence. This role will involve monitoring and tracking employee relations issues, supporting management and leadership in resolving HR concerns, and ensuring consistent follow-up.

Key Responsibilities:

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• Respond to employee and management inquiries regarding HR programs, policies, and procedures
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• Communicate information related to employee activities, personnel policies, and workplace culture
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• Maintain accurate employee records and files (e.g., interview documents, I9s)
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• Support the scheduling and administration of annual employee surveys
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• Manage HR administrative tasks such as answering phone calls and recording messages
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Required Skills and Qualifications:

To be successful in this role, you will need a diploma in Human Resources or a related field, proven HR operations experience within the hospitality sector, strong communication and interpersonal skills, proficiency in HR systems, and the ability to thrive in a fast-paced multicultural environment.

Benefits:

This is an opportunity to work with a dynamic team at one of Dubai's most iconic destinations, known for its luxury experiences, vibrant beachfront venues, and commitment to exceptional service.

Additional Information:

We are committed to nondiscrimination and equal opportunities for all employees, regardless of disability or veteran status.

POSITION SUMMARY

Assist in monitoring/tracking employee relations issues including resolution and followup. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local state and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions requests and concerns from employees and management regarding company and Human Resources programs policies and guidelines. Disseminate information to employees related to employeremployee relations employee activities and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g. interview documents I9s). Assist in logistics administration and scheduling of annual employee surveys. Answer phone calls and record messages.

Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate workrelated information using computers and/or point of sale systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.

We are looking for passionate and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities. Develop and maintain excellent relationships with prospective and existing clients

The main responsibilities of the position include :

• Responsible for activating new client leads and following up with potential clients.
• Handle client inquiries and ensure that high level service is provided.
• Perform personal clientele analysis and taking actions as required.
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions and communicate them to the clients.
• Ensure compliance with the company's legal guidelines and compliance procedures.
• Provide suggestions on system enhancements.
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.
• Contribute to the team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.

Main requirements :

• Degree in any business-related field.
• Client handling experience in the financial services sector will be considered an advantage.
• Fluent Azeri speaking speaker with excellent oral and written skills in English.
• Reliable, with integrity of character.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Valid work permit required.

Benefit from :

• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience : What Awaits You

• Let's Connect – Initial Interview with Talent Acquisition & Your Future Team
• Speak Your Strength – Language Proficiency Check
• Final Connection – Final Interview

All applications will be treated with strict confidentiality

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Uzbek and Russian-Speaking Partner Relations Manager

The Role:

We are looking for passionate and self-motivated professionals to join our Partner Relations Manager team.

• Develop and implement Partner retention strategies as per the Company's overall strategy to enhance loyalty and maximise lifetime value
• Act as the main contact for Partners, fostering strong relationships through personalised support
• Monitor Partners' satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
• Analyse Partners' behavior to uncover opportunities for upselling and customisation of products and services
• Stay up to date on Company's products and marketing promotions and communicate them effectively to Partners
• Communicate ideas and suggestions for platform improvements to the Business Development teams
• Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts
• Undertake any other relevant task as assigned

• Bachelor degree in a business-related field.
• Fluent Uzbek and Russian speaker with excellent oral and written skills in English.
• Experience in a similar position will be considered an advantage
• Ability to build and maintain excellent business relationships
• Strong interpersonal and communication skills
• Target-oriented and resourceful
• Ability to work autonomously and under pressure

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let's Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Bring It to Life – Role-Specific Take-Home Task

All applications will be treated with strict confidentiality

Arabic -Speaking Client Relations Manager – Dubai

The role:

We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.

• Develop and maintain excellent relationships with prospective and existing clients
• Responsible for activating new client leads and following up with potential clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company's legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

• Degree in any business-related field
• Client handling experience in the financial services sector will be considered an advantage
• Fluent Arabic speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Strong computer literacy
• Valid work permit required

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality

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Job Category: Other

Job Reference: b84ugr74

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The Guest Operations Supervisor ensures seamless, compliant, and data-driven guest experiences from booking confirmation through departure. This role leads and oversees four key frontline teams—Guest Relations Officers (GROs), GRO & Housekeeping Coordinators, Guest Relations Admins, and Keys/Cards Admins—guaranteeing smooth arrivals, high-quality stays, and adherence to all regulatory and brand standards.

• Lead end-to-end team management, including recruitment, onboarding, and training.
• Maintain and update the master GRO checklist, conducting quarterly training refreshers.
• Monitor real-time task completion via PMS and Breezeway; intervene on missed SLAs and escalated guest concerns.
• Conduct monthly shadowing sessions and quality audits; assess GRO performance in punctuality, appearance, communication, and task accuracy.

• Create daily rosters for GROs and housekeeping, optimizing for efficiency and minimizing scheduling conflicts.
• Validate that property status updates in PMS accurately reflect real-time field conditions; ensure same-day rectification.
• Forecast staffing needs 90 days in advance based on demand trends; propose resourcing or process changes accordingly.
• Serve as the central liaison for schedule changes requested by Finance, Revenue, or Property Care teams.

• Ensure timely collection of guest documents, arrival times, and security deposits ≥ 48 hours before check-in.
• Complete DTCM registration and deregistration within 8 hours of guest check-in/out, maintaining 100% compliance.
• Submit and track community registration documentation within SLA; escalate unresolved issues promptly.
• Digitally file all guest documents; tag any compliance exceptions for further review (e.g., PEP or sanctioned entity matches).

• Manage creation, labeling, and logging of all keys, cards, and smart-lock credentials; maintain recovery rate >98%.
• Reconcile physical and digital key inventories weekly; flag discrepancies to Finance for deposit actions.
• Authorize lost-key charges up to AED 500; escalate higher-value issues per policy.

• Maintain the live SOP repository across guest operations (arrival, departure, DTCM, AML/KYC, etc.); update within 5 business days of any change.
• Lead monthly cross-functional risk reviews; track issues, fines, or complaints; maintain action logs and follow up to closure.
• Support automation and digital transformation initiatives, measuring impact on efficiency and compliance.

• Produce and circulate a weekly Guest Operations Scorecard, covering metrics such as CSAT, SLA adherence, documentation compliance, and keyhandling errors.
• Present quarterly performance deep-dives to senior management, including trend analysis and efficiency ratios.
• Maintain an up-to-date compliance risk register with identified risks and mitigation strategies; review bi-weekly with the Guest Support Center Manager.

• Bachelor's degree in Hospitality, Business Administration, or related field.
• 5+ years of experience in guest operations or front-office roles, with at least 2 years in a supervisory capacity.
• Strong knowledge of property management systems (e.g., PMS, Breezeway), DTCM regulations, and compliance procedures.
• Proven leadership skills and ability to manage cross-functional teams.
• Excellent organizational, communication, and analytical skills.
• Attention to detail and process orientation.

Customer Relations & Success Specialist - Michelin Guide

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KEY EXPECTED ACHIEVEMENTS

Contract management and execution

• Monitor implementation of contracts in his/her area for customers (e.g., distributing work instructions and monitoring performance of Service Providers, monitoring operational costs).
• Guarantee the respect of contractual commitments.
• Implement in your area the performance monitoring of service providers and provide action plans to improve their performance.
• Enforce the qualification/disqualification of Service Providers in the area.

Area Operational Management

• Optimize operational costs.
• Contribute to settling litigation.
• Report on operations as needed.
• Follow operational KPIs and improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Guarantee the implementation of tire ordering/reception processes within your perimeter.
• Guarantee the implementation of derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to clear customer needs.
• Utilize expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centric, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly and ensure compliance with work methods, making necessary adjustments for professional development.
• Analyze indicator reports to establish variable remuneration criteria.
• Propose quantitative and qualitative objectives for the team.

Customer Relations & Success Specialist - Michelin Guide

- - - - - - - - - - - -

KEY EXPECTED ACHIEVEMENTS

Contract Management and Execution

• Monitor implementation of contracts in your area for customers, including distributing work instructions and monitoring the performance of Service Providers, as well as operational costs.
• Ensure the respect of contractual commitments.
• Implement performance monitoring for service providers and develop action plans to improve their performance.
• Enforce qualification/disqualification procedures for Service Providers in your area.

Area Operational Management

• Optimize operational costs.
• Assist in settling litigation.
• Report on operations according to needs.
• Monitor operational KPIs and work to improve team performance.
• Develop and manage your team.
• Ensure safety rules are deployed in your area.
• Oversee the ordering and reception of tires within your perimeter.
• Implement derogation processes when necessary.

Product & Service Technical Knowledge

• Match products/services to customer needs.
• Leverage expertise of others to enhance product/service knowledge.
• Understand how products/services compare with competitors.

Team Management

• Manage employees according to the leadership model.
• Ensure ethical business practices.
• Uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, & Winning.
• Coach, train, and evaluate team performance regularly, ensuring compliance and implementing necessary professional development changes.
• Analyze indicator reports for establishing variable remuneration criteria.
• Set quantitative and qualitative objectives for the team.