35 Etihad Airways jobs in Abu Dhabi

Our Cabin Crew are truly global citizens who share a collective passion for caring for our guests, inspired by the traditional Arabian hospitality found in our home, Abu Dhabi. Our Cabin Crew aspire to surpass our guests’ expectations and inspire our customers through innovative hospitality whilst ensuring the onboard safety of each of our guests. We are currently looking for exceptional people to join our team of award-winning Cabin Crew. If you have a desire to provide world-class in-flight service whilst travelling the world, we encourage you to apply for one of these truly amazing positions.

• Minimum High School certification or any higher education
• Fluent English verbal and written comprehension; another language is an additional benefit
• Must be at least 21 years old
• Minimum height is 160cm
• No tattoos or body piercing (exception for one earring in the lower lobe of each ear for females only) that would be visible whilst wearing the Etihad uniform (bandages and cosmetic coverings are not permitted)
• No criminal record
• Excellent personal presentation, style and image
• Willing to serve alcohol, including during the holy month of Ramadan
• Willing to comply with UAE and GCAA visa requirements
• Confident in water and able to swim with the aid of a flotation device

SKILLS

• Communication Skills – Excellent
• Customer Orientation – Excellent
• English Language skills – Excellent

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.

Etihad Airways is currently looking for B787 First Officers.

• B787 Type Rating: YES.
• A minimum of 2500 hours total flying time.
• A minimum of 1500 hours on multi crew, glass cockpit (1) or high performance military jet.
• 500 hours should be on B777/B787.
• ICAO current and unrestricted ATPL. We do not accept Frozen ATPL unless held by a UAE citizen.
• Current on B777/B787.
• Maximum age limit is 45 years old.
• English Language Fluency (written and verbal) Level 4 or better.
• In case of hours accumulated on flights with inflight relief, 75% of the total hours shall be counted towards the required minimums.

• Fixed pay of AED 26,000 per month.
• Flight duty allowance of AED 40 per flying hour.
• Meal allowance during layovers as per the following rates:
• Middle East/ GCC/ Sub Continent AED 12 per hour.
• Asia/ Far East AED 15 per hour.
• Africa/ Australasia AED 18 per hour.
• Europe/ Americas AED 23 per hour.
• Housing allowance up to AED 160,000 per year.
• Education allowance of AED 36,000 for primary and AED 50,400 for secondary up to 3 children.

We are seeking a passionate and enthusiastic Customer Service Specialist to join our growing team in Abu Dhabi. You will be the first point of contact for our valued clients, providing exceptional service and ensuring a positive and informative experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot customer concerns and work towards swift resolutions.
• Provide accurate and up-to-date information about our products, services, and membership options.
• Process payments and manage customer accounts efficiently.
• Uphold company policies and procedures while ensuring a positive customer experience.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Minimum 1 year of customer service experience (retail or wellness industry preferred).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong written and verbal English fluency (Arabic a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Positive attitude, enthusiasm for the wellness and fitness industry, and a passion for helping others.

Direct message the job poster from Etihad Rail Operating Companies

Position Overview

The Customer Service Operator creates and manage orders and customer settlement for Bulk and Intermodal activities in line with the customer SLA’s while achieving high customer satisfaction ratings.

This position requires partnering with the operational team and to work at different locations throughout the rail terminals network

Roles and Responsibility

• Comply with customer service policies, procedures, standards and associated KPI’s regarding the client- facing interfaces and channels,
• Create and manage forwarding orders making sure all information and documentation are there, follow-up the worklist.
• Support in quotations and propose planning routes.
• Calculate customer fees.
• Coordinate dangerous goods, reefers, and customs requirements.
• Verify Forwarding Order Charges and Generate Forwarding Settlement Document
• Coordinate with Transportation Manager, Carrier, and ER Freight Accounts Receivable department.
• Display relevant documents, ensure all data are completed and recorded, Maintain data integrity.
• Coordinate to avoid service failure, check information, be solution oriented, manage order deviation, reconciliation, and customer claim,
• Provide on-going assistance and support management of current customer accounts, provide prompt response to customers via appropriate channels,
• Maintain records, prepare accurate reports for customers and management,
• Partner with relevant internal staff/ resources across the organization to develop and deliver services to ER assigned customers,
• Develop and maintain relationships with customers and/ or other partners as required for the order management,
• Support in review, management, and update of client-facing SOP’s, Consolidate, identify, and recommend changes with regards to improving service levels, and customer experience.

General:

• Provide assistance to other departments on issues relevant to job function; participate in performing routine checks and inspections to ensure the highest safety and quality standards are being maintained if required,
• Take care of health, safety, and environmental impact both personally, and for others who may be affected in the workplace. Cooperate with the company and co-workers to help everyone meet their legal and company requirements,
• Adapt to, and participate in, any program/changes including but not limited to strategic initiatives, operational initiatives, and performance uplift tasks; conduct any relevant work that may result from these changes as an integral part of this job description and employment contract,
• Help support the organization in extraordinary events such as claims by 3rd party, dispute reviews and participation in arbitration,
• Perform any other activity as required by the company both at the company premises and remotely when requested by the company,
• Proactively seek out information that is relevant to job role whether internally or externally to deliver efficiently and effectively. Remain up to date with context of the Company and the role within it to provide insight on potential opportunities and/or challenges,

Contribute to the execution and delivery of any activities as and when required to ensure the continuity of work in the absence of other colleagues.

Academic Qualifications:

• Diploma or Bachelor’s preferred.
• Degree in Transport/Logistics or a related field.

Mandatory:

• N/A
• Railway Industry Knowledge Certificate
• Logistics Certification in a chartered professional association such as CILT

Other Qualifications:

• Proficiency with transportation management system preferably SAP TM
• first experience within the logisticindustry (Freight forwarder, shipping lines)
• Experience in cost and productivity optimization through process optimization, as well as design and implementation of new operation procedures
• Extensive understanding of modern terminal operations and terminal management systems,

Experience:

• A minimum of 3 years of Relevant Experience
• Physically fit.
• Advanced level of written and verbal skills in English,
• UAE Driving License,
• Analytical skills for problem solving with ability to use IT systems,
• Compliance with authority and regulatory body requirements.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service
• IndustriesRail Transportation

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We're looking for skilled individuals to provide exceptional customer service and create unforgettable experiences for our guests.

• Process operational needs and address guest requests in a timely and professional manner.
• Complete reports and share local highlights to enhance the guest experience.
• Create a safe workplace by following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional image.

• Education: A high school diploma or equivalent is required.
• Related Work Experience: None is required, but relevant experience is preferred.
• Supervisory Experience: None is required.
• License or Certification: None is required.

Our company values diversity and promotes equal opportunities for all applicants.

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're seeking driven, skilled professionals ready to take on new challenges. Join us to make a lasting impact on our company and the industry.

Be part of a team that leaves its mark on the industry. Together, we can achieve great things and unlock new possibilities for our employees, customers, and communities.

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan product applications and maintenance requests for approval to the Consumer Processing Unit.
• Handle customer requests such as account opening, online requests, and returned cheque delivery.
• Encourage customers to build their balances and migrate to higher customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible customers to lounges and centers.
• Educate customers about automated channels like ATMs, call centers, and online banking, promoting their usage.
• Attract new customers through personal relations and referrals.
• Respond to inquiries forwarded from the call center.
• Meet individual sales targets.
• Participate in and lead daily retail sales team meetings.
• Online & Mobile Banking: Achieve monthly onboarding targets and promote channel usage through demonstrations.
• Ensure high customer experience and achieve NPS targets by representing FAB values.
• Engage with colleagues and stakeholders, completing mandatory trainings.

Set personal sales targets with the retail sales manager and branch manager.

• Adherence to policies and procedures.
• Collaborate with ABM to meet sales targets.
• Develop new sources of business.

• High School diploma.

• At least 2 years of relevant banking experience, familiar with bank products, customer service, policies, and procedures.

At the heart of every successful organization lies a dedicated individual, providing exceptional customer service to clients, employees, and visitors. As a Front Desk Officer, your role is pivotal in ensuring seamless interactions and fostering a positive work environment.

The job requires you to be responsible for handling inquiries, resolving issues, and offering solutions that meet the unique needs of each individual or group. Your ability to multitask, think critically, and communicate effectively will be essential in delivering outstanding results.

In this role, you will have the opportunity to develop strong relationships with colleagues and clients alike, promoting a culture of teamwork and collaboration. Your excellent communication skills will enable you to convey complex information in a clear and concise manner, ensuring that all parties are informed and satisfied.

To succeed in this position, you should possess excellent interpersonal and problem-solving skills, as well as the ability to remain calm under pressure. You will need to be proficient in using various software applications and technology tools to manage tasks and streamline processes.

The ideal candidate will be highly organized, proactive, and flexible, with a strong commitment to delivering exceptional customer service. If you are a motivated and detail-oriented individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.

Requirements : Bachelor's Degree

4–5 years of experience in Customer Service Coordination, preferably with Government and Corporate clients

Background in Technical / IT customer service (Security Systems, ELV & Networking industry preferred)

Fluent in Arabic and English (spoken and written)

Proficient in MS Office

Experience with ERP & CRM systems

Knowledge in :

Quotation preparation

Tender submission

Maintenance Service Contracts management

Official correspondence

Well-organized, team-oriented, with strong interpersonal skills and a pleasing personality

UAE Driving License is a plus

As a Customer Service Executive, you will be the essential link between the company and its clients, ensuring that all interactions reflect the company's commitment to excellence. You will handle customer queries, resolve complaints, and ensure the delivery of outstanding services that meet or exceed client expectations. Your goal is to provide a seamless service experience that builds long-term customer relationships and fosters customer loyalty. This position requires excellent communication skills, empathy, and the ability to work in a fast-paced environment. You'll be part of a dynamic team, and your insights will be valuable for identifying opportunities for improvement and enhancing the overall customer experience.

As a Customer Service Executive, you will be the essential link between the company and its clients, ensuring that all interactions reflect the company's commitment to excellence. You will handle customer queries, resolve complaints, and ensure the delivery of outstanding services that meet or exceed client expectations. Your goal is to provide a seamless service experience that builds long-term customer relationships and fosters customer loyalty. This position requires excellent communication skills, empathy, and the ability to work in a fast-paced environment. You'll be part of a dynamic team, and your insights will be valuable for identifying opportunities for improvement and enhancing the overall customer experience.

• Respond promptly to customer inquiries and provide accurate information or solutions.
• Handle and resolve customer complaints professionally and efficiently.
• Identify and escalate complex issues to appropriate departments as necessary.
• Maintain comprehensive records of customer interactions and transactions effectively.
• Communicate with customers through various channels such as emails and calls.
• Provide useful feedback and suggestions to improve customer service practices.
• Collaborate with colleagues to improve the overall customer service experience.
• Stay updated with product knowledge to respond to customer queries accurately.
• Process orders, applications, and requests as part of routine job functions.
• Follow up with customers to ensure their inquiries are fully resolved.
• Track and analyze customer trends to anticipate needs and deliver solutions.
• Contribute to the achievement of customer satisfaction goals and metrics.

• Previous experience in a customer service or support role is preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills with acute attention to detail.
• Ability to handle difficult customers and manage stressful situations calmly.
• Proficient in using customer service software and Microsoft Office applications.
• Strong organizational skills with the ability to multitask effectively.
• High school diploma or equivalent; further education is a plus.

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Executive

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