61 Etihad Airways jobs in Abu Dhabi

Etihad Airways is currently looking for B787 First Officers.

• B787 Type Rating: YES.
• A minimum of 2500 hours total flying time.
• A minimum of 1500 hours on multi crew, glass cockpit (1) or high performance military jet.
• 500 hours should be on B777/B787.
• ICAO current and unrestricted ATPL. We do not accept Frozen ATPL unless held by a UAE citizen.
• Current on B777/B787.
• Maximum age limit is 45 years old.
• English Language Fluency (written and verbal) Level 4 or better.
• In case of hours accumulated on flights with inflight relief, 75% of the total hours shall be counted towards the required minimums.

• Fixed pay of AED 26,000 per month.
• Flight duty allowance of AED 40 per flying hour.
• Meal allowance during layovers as per the following rates:
• Middle East/ GCC/ Sub Continent AED 12 per hour.
• Asia/ Far East AED 15 per hour.
• Africa/ Australasia AED 18 per hour.
• Europe/ Americas AED 23 per hour.
• Housing allowance up to AED 160,000 per year.
• Education allowance of AED 36,000 for primary and AED 50,400 for secondary up to 3 children.

Position

Customer Service & Cashier

Location:

Grand Mills – Abu Dhabi

What Will Your Day Look Like?

The Customer Service/Cashier will be responsible for handling, verifying, and validating the entire process of external warehouse operations following Grand Mills policies.

How Will You Make an Impact?

• Receive, inspect, and store animal feed products under company standards.
• Maintain accurate stock records and perform regular inventory checks.
• Handle inquiries from customers and the sales team; provide product information and assist with order placement.
• Process sales transactions and maintain accurate cash register records.
• Coordinate with primary warehouses to ensure timely stock replenishment.
• Ensure the store is clean, organized, and adequately stocked.
• Assist with loading/unloading goods and arranging deliveries when needed.
• Address and resolve customer complaints professionally and efficiently.
• Follow Good Warehouse Practices (GWP) to ensure proper handling and storage of products.
• Adhere to Health, Safety, and Environment (HSE) regulations to maintain a safe and compliant workplace.
• Prepare and submit daily sales and stock reports as required.
• Be flexible with working hours beyond the standard 10-hour shift; overtime will be compensated as applicable.
• Be available to work during public holidays, Ramadan hours, and both split and single shifts, based on business requirements.
• Actively participate in stock count activities (monthly, quarterly, and annual).
• Maintain a smart and professional appearance in the workplace.
• Demonstrate teamwork and a positive attitude; attend required training and meetings.
• Be willing to relocate once or twice a year as part of duty rotation between Agrivita Stores located in remote areas (AE & AIN, NE, and WR).
  
  

• Bachelor's degree/diploma in any.
  
  

• A minimum of 3–4 years of experience in storekeeping, retail, or customer service is required.
  
  

• Excel
• MS Word
• MS Access
• Basic Accounting
• ERP
  
  

• Prior experience in storekeeping, retail, or customer service is preferred.
• Basic knowledge of animal feed products is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in basic computer operations, including billing and inventory software.
• Familiarity with Good Warehouse Practices (GWP) and Health, Safety, and Environment (HSE) guidelines is a plus.
• Willingness to work flexible hours, including overtime and public holidays, as needed.
• High attention to detail with the ability to work independently and take initiative.
  
  

We are seeking a passionate and enthusiastic Customer Service Specialist to join our growing team in Abu Dhabi. You will be the first point of contact for our valued clients, providing exceptional service and ensuring a positive and informative experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot customer concerns and work towards swift resolutions.
• Provide accurate and up-to-date information about our products, services, and membership options.
• Process payments and manage customer accounts efficiently.
• Uphold company policies and procedures while ensuring a positive customer experience.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Minimum 1 year of customer service experience (retail or wellness industry preferred).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong written and verbal English fluency (Arabic a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Positive attitude, enthusiasm for the wellness and fitness industry, and a passion for helping others.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

As a Customer Service Executive in the logistics industry, you will play a pivotal role in ensuring smooth and efficient handling of clients' requests, inquiries, and logistics-related challenges. You will act as the primary point of contact for customers, addressing their needs and providing exceptional service to enhance customer satisfaction and foster long-term relationships. The ability to efficiently coordinate with various internal teams, such as operations, sales, and warehouse teams, is critical for success in this role. You will need to possess excellent communication and problem-solving skills, as well as a thorough understanding of logistics processes, to effectively manage customer expectations and deliver outstanding service outcomes. Your proactive approach and dedication to continuous improvement will contribute to the overall performance and reputation of our logistics services.

• Respond promptly to customer inquiries through phone, email, or chat platforms.
• Coordinate with operations and logistics teams to ensure timely delivery of services.
• Maintain accurate and up-to-date customer records in the CRM system.
• Resolve any customer issues or complaints using effective problem-solving skills.
• Provide customers with accurate and detailed information about logistics services.
• Handle and process customer orders and requests efficiently and accurately.
• Follow up with customers to ensure resolution and customer satisfaction.
• Collaborate with cross-functional teams to improve overall service delivery.
• Identify opportunities to up-sell or cross-sell additional logistics services.
• Compile and analyze customer feedback to improve service strategies.
• Ensure compliance with company policies and logistics regulations at all times.
• Participate in training programs to stay updated on logistics industry trends.

• Bachelor s degree in Business Administration, Logistics, or a related field.
• Minimum of two years experience in customer service, preferably in logistics.
• Strong understanding of logistics and supply chain management processes.
• Excellent verbal and written communication skills are essential for this role.
• Proficient in using CRM software and Microsoft Office applications.
• Strong problem-solving skills with a customer-centric mindset.
• Ability to handle high-pressure situations and prioritize multiple tasks effectively.

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Position Overview

The Customer Service Operator creates and manage orders and customer settlement for Bulk and Intermodal activities in line with the customer SLA’s while achieving high customer satisfaction ratings.

This position requires partnering with the operational team and to work at different locations throughout the rail terminals network

Roles and Responsibility

• Comply with customer service policies, procedures, standards and associated KPI’s regarding the client- facing interfaces and channels,
• Create and manage forwarding orders making sure all information and documentation are there, follow-up the worklist.
• Support in quotations and propose planning routes.
• Calculate customer fees.
• Coordinate dangerous goods, reefers, and customs requirements.
• Verify Forwarding Order Charges and Generate Forwarding Settlement Document
• Coordinate with Transportation Manager, Carrier, and ER Freight Accounts Receivable department.
• Display relevant documents, ensure all data are completed and recorded, Maintain data integrity.
• Coordinate to avoid service failure, check information, be solution oriented, manage order deviation, reconciliation, and customer claim,
• Provide on-going assistance and support management of current customer accounts, provide prompt response to customers via appropriate channels,
• Maintain records, prepare accurate reports for customers and management,
• Partner with relevant internal staff/ resources across the organization to develop and deliver services to ER assigned customers,
• Develop and maintain relationships with customers and/ or other partners as required for the order management,
• Support in review, management, and update of client-facing SOP’s, Consolidate, identify, and recommend changes with regards to improving service levels, and customer experience.

General:

• Provide assistance to other departments on issues relevant to job function; participate in performing routine checks and inspections to ensure the highest safety and quality standards are being maintained if required,
• Take care of health, safety, and environmental impact both personally, and for others who may be affected in the workplace. Cooperate with the company and co-workers to help everyone meet their legal and company requirements,
• Adapt to, and participate in, any program/changes including but not limited to strategic initiatives, operational initiatives, and performance uplift tasks; conduct any relevant work that may result from these changes as an integral part of this job description and employment contract,
• Help support the organization in extraordinary events such as claims by 3rd party, dispute reviews and participation in arbitration,
• Perform any other activity as required by the company both at the company premises and remotely when requested by the company,
• Proactively seek out information that is relevant to job role whether internally or externally to deliver efficiently and effectively. Remain up to date with context of the Company and the role within it to provide insight on potential opportunities and/or challenges,

Contribute to the execution and delivery of any activities as and when required to ensure the continuity of work in the absence of other colleagues.

Academic Qualifications:

• Diploma or Bachelor’s preferred.
• Degree in Transport/Logistics or a related field.

Mandatory:

• N/A

Preferable:

• Railway Industry Knowledge Certificate
• Logistics Certification in a chartered professional association such as CILT

Other Qualifications:

• Proficiency with transportation management system preferably SAP TM
• first experience within the logisticindustry (Freight forwarder, shipping lines)
• Experience in cost and productivity optimization through process optimization, as well as design and implementation of new operation procedures
• Extensive understanding of modern terminal operations and terminal management systems,

Experience:

• A minimum of 3 years of Relevant Experience

Essential Requirements:

• Physically fit.
• Advanced level of written and verbal skills in English,
• UAE Driving License,
• Analytical skills for problem solving with ability to use IT systems,
• Compliance with authority and regulatory body requirements.

Experience the difference in delivering exceptional guest experiences as a skilled professional who makes every moment count.

We're looking for talented individuals to join our team in crafting unforgettable memories for our guests. As a key player in this effort, you will be empowered to take the initiative and make transactions feel like part of the experience. Whether it's processing operational needs, addressing guest requests, or sharing the highlights of the local area, your hands-on approach will shine through.

No matter what position you hold, there are a few essential elements that define success: maintaining a safe work environment, adhering to company policies and procedures, upholding confidentiality, protecting company assets, meeting quality standards, and presenting a professional image through uniform, personal appearance, and communication. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well is critical for delivering exceptional guest experiences and driving business success.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: None required.
• License or Certification: None

Our commitment to being an equal opportunity employer drives us to welcome all candidates and provide access to opportunities. We celebrate the unique backgrounds of our associates, fostering an environment where diversity is valued and strength lies in the rich blend of culture, talent, and experiences. We uphold nondiscrimination on any protected basis, including disability, veteran status, or other protected characteristics.

Guest Relations Specialist

The primary objective of a Guest Relations Specialist is to provide exceptional service to esteemed guests by addressing their needs directly and ensuring seamless communication with other team members.

We are seeking a skilled and courteous Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively resolve customer inquiries in a timely and professional manner.

The successful candidate will have a strong ability to multitask, work well under pressure, and maintain a positive attitude in a fast-paced environment. Additionally, they will have the ability to learn quickly, think critically, and provide solutions to complex customer issues.

In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and addressing their needs in a timely and effective manner. You will also be expected to maintain accurate records, meet productivity standards, and adhere to company policies and procedures.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide exceptional customer service via phone, email, or chat
• Resolve customer complaints and address their needs in a timely and effective manner
• Maintain accurate records and meet productivity standards
• Adhere to company policies and procedures
• Work independently and as part of a team

Requirements:

• Bachelor's degree or equivalent experience
• Excellent communication and interpersonal skills
• Ability to multitask and work well under pressure
• Strong problem-solving and critical thinking skills
• Ability to learn quickly and adapt to new situations

About Us:

We are a dynamic and rapidly growing company that values innovation, teamwork, and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Senior Officer- Contact Centre

To deliver exceptional customer service by providing product and service information, resolving issues, and ensuring immaculate quality standards.

• Handle customer inquiries related to products, services, and billing.
• Resolve customer complaints by clarifying the issue, determining the cause, selecting a solution, and expediting correction or adjustment.
• Maintain accurate customer records by updating history through service requests and notes.