Customer Service
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The candidate will be responsible for:
- Serving as the primary point of contact for the customers and all internal Galaxy offices.
- Relationship management with customers and developing an understanding of their business needs.
- Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
- Proactively tracking the shipments and notifying the customers whenever required.
- Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
- Resolving customer issues by engaging suitable stakeholders.
- Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
- Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Job Type: Full Time
Job Location: Dubai
Basic required skills:
- Excellent communication and interpersonal skills.
- Fluent in Hindi and English (oral and written).
- Computer literate.
- Familiar with MS Office tools.
- Familiar with international logistics and freight forwarding (ocean/air & import/export).
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#J-18808-LjbffrCustomer Service
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- Greet customers warmly and guide them to their tables or manage takeaway/delivery orders.
- Handle guest inquiries, complaints, or special requests professionally and promptly.
- Maintain a high standard of customer service at all times.
- Take and relay food and beverage orders accurately (if required).
- Coordinate with kitchen and service staff to ensure smooth service flow.
- Maintain cleanliness and organization of the service area.
- Handle POS system for order billing and payments.
- Assist in upselling menu items and promoting restaurant offerings.
Desired Candidate Profile
- 1–2 years of customer service experience in the F&B or hospitality sector.
- Excellent communication and interpersonal skills.
- Friendly, professional attitude with strong problem-solving abilities.
- Ability to work in a fast-paced environment and handle pressure.
- Flexibility to work shifts, weekends, and holidays.
- Immediate availability is highly preferred.
- Fluency in English; knowledge of other languages is a plus.
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EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website
EFS Facilities Services
EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website
Read MoreMr. Mostafa Reda - Senior HR Manager
3rd Floor, Bldg #1, Makateb 16, Dubai Production City, Dubai, United Arab Emirates (UAE)
#J-18808-LjbffrCustomer Service
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Legor Dubai is part of Legor Group, an internationally renowned company and Italian legacy brand in the metals industry. We specialize in the research, development, and distribution of alloys, powders, and plating solutions for the jewellery, fashion, and industrial sectors. Our mission is to lead the way in sustainable metal innovation, providing cutting-edge solutions to our partners globally.
Position Overview
Legor Dubai is seeking a proactive and reliable Customer Service & Warehouse clerk to join our growing team in Dubai. This hybrid role combines warehouse operations with front-line customer service, ensuring an excellent experience for both internal and external stakeholders.
The ideal candidate is hands-on, organized, and customer-oriented, capable of managing stock movements while also handling sales counter tasks such as order quotations and invoicing.
Key Responsibilities
- Receive and inspect incoming goods, verifying accuracy and condition.
- Accurately store goods in the warehouse following internal procedures.
- Perform regular stock checks and inventory control.
- Assist customers at the service counter by preparing physical orders for collection or shipment.
- Generate quotations and issue sales invoices in coordination with internal systems.
- Maintain order and cleanliness in the warehouse and customer service area.
- Collaborate closely with internal departments and HQ in Italy to ensure smooth operations.
- Support documentation and basic administrative activities related to warehouse and sales.
- Education: High school diploma or equivalent required.
- Experience: 1-2 years in a similar customer service and/or warehouse role preferred.
- Previous experience in a B2B environment or within the jewellery/metals industry is a plus.
- Strong organizational and time management skills.
- Attention to detail and high accuracy in stock handling.
- Excellent written and verbal communication skills, both in English and Hindi
- Customer-oriented with a professional and courteous approach.
- Proficient with Microsoft Office (Excel, Outlook) and basic inventory systems.
- Ability to handle physical work, including lifting and moving goods.
- Team player with a flexible and solution-oriented mindset.
- Competitive salary and benefits package.
- Opportunity to work with a global leader in the metals science industry.
- Supportive and collaborative work culture.
- Real growth and development opportunities.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Retail Luxury Goods and Jewelry
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#J-18808-LjbffrCustomer service
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Do you want to join a leading company in its sector? Are you passionate about the world of bread and pastries, and do you want to contribute your ideas and projects related to trends, products, recipes, and doughs?
We are a dynamic, innovative company with a human team eager to take on the world and set trends in the world of pastries and bread. If you are one of them, this is your project, and Europastry is your business
If you are interested in becoming part of this exciting and constantly growing project, this is your opportunity
Below are more details about the project:
What will be your functions?Your job will be to ensure customer service guidelines are implemented in alignment with the company's vision and mission, working closely with the leading customer service team in Spain. Additionally, you will handle daily administrative tasks in the office. To succeed in this multifaceted role, you should be passionate about working with people, competent, proactive, and customer-focused.
Key Responsibilities- Implement customer service guidelines to support the sales team and maintain ongoing relationships with existing and new customers in the Middle East and Africa region;
- Align guidelines and procedures for MEA with the central international customer service team in Spain;
- Maintain a ledger and follow up daily on orders between customers, the central customer service in Spain, and the local sales team;
- Provide knowledgeable information about the company's products and services to customers;
- Support customers with proactive, timely solutions that add value to sales execution;
- Monitor orders and services to contribute to the company's quantitative and qualitative targets;
Perform other related duties as required to ensure the continuous operation of the local office (e.g., license renewal).
What profile are we looking for? Key RequirementsDegree in Business Administration or equivalent
Experience: At least 2 years of customer service experience in an international company
Fluent in English; knowledge of Spanish and Arabic is optional
Additional information about the positionHigh level of written and oral communication skills
Proactive thinking
Excellent communication and negotiation skills
#J-18808-LjbffrCustomer Service
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Customer Service & Warehouse Clerk, Emirati Arabi Uniti/Dubaicol-narrow-left
Location: Job Category:Other
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EU work permit required:Yes
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Job Reference:581575469
Job Views:1
Posted:14.07.2025
Expiry Date:28.08.2025
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Job Description:Legor Dubai is part of Legor Group, an internationally renowned company and Italian legacy brand in the metals industry. We specialize in the research, development, and distribution of alloys, powders, and plating solutions for the jewellery, fashion, and industrial sectors. Our mission is to lead the way in sustainable metal innovation, providing cutting-edge solutions to our partners globally.
Position Overview
Legor Dubai is seeking a proactive and reliable Customer Service & Warehouse clerk to join our growing team in Dubai. This hybrid role combines warehouse operations with front-line customer service, ensuring an excellent experience for both internal and external stakeholders.
The ideal candidate is hands-on, organized, and customer-oriented, capable of managing stock movements while also handling sales counter tasks such as order quotations and invoicing.
Key Responsibilities
- Receive and inspect incoming goods, verifying accuracy and condition.
- Accurately store goods in the warehouse following internal procedures.
- Perform regular stock checks and inventory control.
- Assist customers at the service counter by preparing physical orders for collection or shipment.
- Generate quotations and issue sales invoices in coordination with internal systems.
- Maintain order and cleanliness in the warehouse and customer service area.
- Collaborate closely with internal departments and HQ in Italy to ensure smooth operations.
- Support documentation and basic administrative activities related to warehouse and sales.
- Education : High school diploma or equivalent required.
- Experience : 1-2 years in a similar customer service and/or warehouse role preferred.
- Previous experience in a B2B environment or within the jewellery/metals industry is a plus.
- Strong organizational and time management skills.
- Attention to detail and high accuracy in stock handling.
- Excellent written and verbal communication skills, both in English and Hindi
- Customer-oriented with a professional and courteous approach.
- Proficient with Microsoft Office (Excel, Outlook) and basic inventory systems.
- Ability to handle physical work, including lifting and moving goods.
- Team player with a flexible and solution-oriented mindset.
- Competitive salary and benefits package.
- Opportunity to work with a global leader in the metals science industry.
- Supportive and collaborative work culture.
- Real growth and development opportunities.
#J-18808-Ljbffr
Customer Service Representative
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We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of SwinFurniture.
Key Responsibilities of Customer Service Representative- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
- Assist customers with product information, order processing, and issue resolution.
- Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Keep records of customer interactions and transactions, ensuring data accuracy and completeness.
- Bachelor’s Degree in Business Administration, Marketing, or a related field.
- 1-2 years of experience in customer service, preferably in the furniture manufacturing industry.
- Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
- Proficiency in customer service software and tools.
- Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
SwinFurniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression.
#J-18808-LjbffrCustomer Service Representative
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Career Level : Junior Level
Salary : 3000
Industry : Customer Service
Last Date : February 28, 2025
Location : Dubai
Customer Service RepresentativeWe are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!
Key Responsibilities:- Assist customers with inquiries, complaints, and service requests.
- Provide information about products and services.
- Handle phone calls, emails, and live chat support.
- Process orders, returns, and exchanges efficiently.
- Maintain customer records and update databases.
- Resolve customer issues with a positive and problem-solving approach.
- Ensure high levels of customer satisfaction.
- Previous experience in customer service is a plus.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and work under pressure.
- Good problem-solving and interpersonal skills.
- Proficiency in Microsoft Office and CRM systems is an advantage.
- Willingness to work flexible shifts, including weekends and holidays.
- Competitive salary and performance-based incentives.
- Career growth and professional development opportunities.
- Friendly and team-oriented work environment.
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Customer Service Advisor
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Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.
Line of Service
Internal Firm ServicesLine of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
AssociateJob Description & Summary
At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects. In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients. Position summary
To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.
Primary duties and responsibilities
Financial
- Adhere to the allocated budget for the administrative function of the office
Customer
- Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
- Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process
- Assist with visitor check-in process
- Maintain visitor and caller logs
- Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
- Answer queries from visitors and callers, and refers them to the appropriate person
- Perform general maintenance of the reception area
- Co-ordinate with Security where relevant
- Support office manager in events planning and organization
- Act in accordance with regulations
- Perform other administrative duties as required
- Learning and Growth
- Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Education
High school certificate (equivalent) or Bachelor's degree
Language
Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus
Overall Experience
Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills
- Experience with a professional services firm is an advantage
- Knowledge and Skills
- Strong organizational skills
- Excellent oral communication and interpersonal skills
- Must possess a professional telephone manner
- Demonstrated ability to work under pressure
- Demonstrated ability to work on own initiative
- Demonstrated team player
- Must possess a warm, friendly and professional demeanor
- Basic PC skills on excel and word
- Basic keyboard skills (at least 25 wpm)
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
YesJob Posting End Date
#J-18808-LjbffrCustomer Service Coordinator
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dubai, United Arab Emirates | Posted on 04/11/2025
- Schedules customers’ service appointments requests & share with service advisors for effective & efficient customer service.
- Attends customers’ upon arrival to reception area & greet them with a smile as a part of customer care steps.
- Inspect customers’ vehicles (scratches, dents or any remarks) in their attendance to fill the check list sheet, which in turn, shall be acknowledged & signed by the customer.
- Performs some service advisors’ clerical works to utilize their time serving more customers the best way.
- Attends Service Advisors’ training programs to improve skills & competencies.
- Acts as a service advisor whenever shortfall takes place at reception.
- Proficiency in MS Office (Word, Excel, Outlook)
- 2–3 years of experience in the automotive service department
- Experience with ERP systems or Autoline (preferred)
- Ability to analyze data and prepare daily operational control reports
- Smart appearance
- Excellent communication skills in English (additional Arabic language is preferred)
Customer Service Representative
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Dubai, United Arab Emirates | Posted on 03/21/2025
Responsibilities- Identifying and assessing a customer’s needs
- Keeping detailed records of customer interactions
- Following your company’s communication procedures and policies
- Provide accurate, valid and complete information by using the right methods/tools
- Duties will include sales of Etisalat Products like Postpaid, Prepaid, Handsets, Elife, Accessories and other services
- Handling complaints, requests, and enquiries
- Education: Graduate
- Location: Anywhere in UAE
- Age: Below 30 years
- Experience: Fresher or experienced working with customer support
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively