82 Front Desk Staff jobs in Abu Dhabi

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
Key Job Responsibilities:

• Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Cultivate positive working relationships with the Front Office team.
• Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
• Stay updated on hotel and local services, providing information and addressing guest inquiries.
• Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
• Maintain awareness of guest profiles to personalize service.
• Ensure guests receive the expected accommodation and amenities.
• Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job Type: Full-time, Permanent

Project Location(s): Abu Dhabi, United Arab Emirates

Education: Bachelor's Degree in a relevant field.

• Greet visitors, answer phone calls, and respond to emails.

• Manage and direct incoming and outgoing mail/correspondence.

• Schedule appointments, meetings, and conferences.

• Provide information and assistance to clients, employees, and visitors.

• Maintain accurate records, files, and databases.

• Perform administrative tasks, such as sending daily attendance, updating and compiling the Monthly attendance record.

• Update the monthly employee's performance on the Bulletin board.

• Manage courier services; receive, record, and send documents/parcels via DHL, TCS, etc.

• Ensure the reception area is clean and organized.

• A minimum of 3 years of relevant and proven experience as a Front Desk Officer/ Receptionist.

• A bachelor's degree in a relevant field.

• Strong communication, organizational, and multitasking skills

• Proficient skills in MS Excel and Outlook

A Front Desk Coordinator provides exceptional reception services to Guests, ensuring a seamless and enjoyable experience from check-in through check-out.

This role is responsible for maintaining the highest standards of customer service, ensuring a smooth and efficient Guest experience, and upholding hotel policies and procedures.

The ideal candidate will have previous experience in a customer-focused industry, excellent communication skills, and a positive attitude towards delivering high-quality service.

• Provide front desk services to Guests, ensuring a seamless and enjoyable experience from check-in to check-out
• Contribute to an exceptional Guest experience by addressing queries in a timely and efficient manner
• Work closely with the Front Office Manager and Reception Supervisors to maintain open communication and ensure Guest feedback is addressed promptly
• Demonstrate a high level of customer service at all times, adhering to Hilton's brand standards

This is a full-time position within the Curio Collection by Hilton, requiring flexibility and adaptability to meet the needs of the hotel and its Guests.

We seek a dedicated and results-driven individual who shares our passion for delivering exceptional hospitality. The successful candidate will possess:

• Previous experience in a customer-focused industry
• Excellent communication and interpersonal skills
• A positive attitude and commitment to delivering high-quality service
• Ability to work effectively as part of a team and independently

Our team strives to create remarkable experiences for our Guests every day.

We are seeking a skilled and organized professional to provide exceptional guest experiences.

• Deliver seamless front desk services, ensuring a smooth check-in and check-out process for guests.
• Achieve positive outcomes from guest queries in a timely manner.
• Implement efficient reception processes to enhance the overall guest experience.
• Provide high-level customer service at all times.
• Promote hotel services and facilities through effective communication and up-selling techniques.

• Previous experience in a customer-focused industry is highly valued.
• A high school certificate or equivalent is essential.
• Excellent communication and interpersonal skills are required.
• A commitment to delivering exceptional customer service is essential.
• Strong grooming standards are expected.
• The ability to work independently and as part of a team is necessary.
• A competent level of IT proficiency is required.

• Opportunities for growth and development within the company.
• A dynamic and supportive work environment.
• A competitive salary and benefits package.

• A comprehensive training program to ensure success in the role.
• Ongoing support and guidance from experienced colleagues.
• The opportunity to work with a diverse range of guests and colleagues.

We seek an experienced and skilled Receptionist to provide exceptional customer service and administrative support in a dynamic environment.

1. Communication: Answer phone calls, take messages, direct calls to the appropriate personnel, and respond to general questions from clients and customers.
2. Scheduling: Arrange appointments for clients and customers to meet with staff or schedule personnel for off-site duties.
3. Visitor Management: Greet visitors and direct them to the proper personnel or location.
4. Data Collection: Gather personal information from new patients or clients and confirm insurance coverage.
5. Correspondence: Manage email and paper correspondence, directing them to the appropriate personnel.
6. Document Management: Draft, format, print relevant documents, photocopy, and file.
7. Supply Chain: Maintain stock levels and place orders for office supplies as needed.

This is a great opportunity to work in a fast-paced environment where you will be responsible for delivering outstanding customer service and administrative support.

As a customer service professional, this role is responsible for ensuring the smooth operation of our Reception area.

• Handle telephone calls efficiently and professionally, providing necessary information and transferring calls to relevant individuals.
• Greet customers with a pleasant appearance and guide them properly with courtesy.
• Maintain cleanliness and hygiene in the reception area, adhering to essential standards.
• Accurately register customers' details and showroom footfall in our system.
• Assist the team in preparing reports on daily/weekly/monthly basis.
• Manage demo vehicles and capture customers' details accurately before conducting test drives.

• Diploma or Equivalent
• Course in telephone handling skills an advantage

A dynamic work environment that fosters growth and development. The opportunity to work with a professional team and make a real difference in the lives of our customers.

Hotel Brand: Holiday Inn
Location: United Arab Emirates, Abu Dhabi

AtHoliday Inn Hotels & Resorts,our job is to bring the joy of travel to everyone. That's where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one. When you're part of the Holiday Inn Hotels & Resorts brand you're more than just a job title.

Holiday Inn Abu Dhabi,is looking for an efficient and team-oriented Front Desk Agent/ Reception to join our dynamic team Holiday Inn is the first of its brand in Abu Dhabi, featuring 203 modern and stylish rooms and a wide variety of food & beverage outlets. Indulge in a variety of International flavors at the Silk Route Café. For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline. Visit Hubbly Bubbly, our shisha café, for a traditional Arabic experience under the stars. Stock Burger Co.is a new casual dining concept defined by a perfect and always appealingpairing: premium burgers, craft brew, and all, in addition to meeting rooms and banqueting facilities.

What's the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent/ Reception, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location

A little taste of your day-to-day:

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day's schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

To execute the position ofFront Desk Agent/ Reception, the candidate must meet the legal requirements to work in the UAE. Ideally, the candidate must have the required qualifications, technical skills and experience in a similar role in hotels with proven results and includes the following:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Flexibility - night, weekend and holiday shifts are all part of the job
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you'll have spent at least one year in a front desk or guest service position
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, health insurance, accommodation, uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

We are an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Title: Night Manager

Job Summary: We are seeking an experienced Night Manager to join our team. The successful candidate will be responsible for managing the night shift, ensuring a smooth and efficient operation of the hotel.

Key Responsibilities:

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• Manage the night shift team, including assigning tasks and supervising staff
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• Ensure that all guests have a pleasant stay and resolve any issues or complaints in a timely manner
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• Monitor and control hotel security, including checking rooms and areas for signs of theft or damage
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• Conduct regular checks of hotel facilities and report any maintenance or repair issues to the relevant departments
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• Collaborate with other departments to ensure seamless operations during the night shift
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Requirements:

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• High school diploma or equivalent required; degree in hospitality or related field preferred
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• At least 1 year of experience in a similar role, preferably in a hotel or hospitality setting
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• Excellent communication and leadership skills, with the ability to work well under pressure
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• Ability to work varied shifts, including nights, weekends, and holidays
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Benefits:

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• Competitive salary and benefits package
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• Opportunities for career advancement and professional growth
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• Free meals and uniforms
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Working Conditions:

The Night Manager will work in a fast-paced hotel environment, interacting with guests, staff, and management. They must be able to work effectively in a team and prioritize tasks to meet deadlines.

Keyword: NightManager

Join to apply for the Attendant Front Desk - Abu Dhabi role at Chalhoub Group

Join to apply for the Attendant Front Desk - Abu Dhabi role at Chalhoub Group

Get AI-powered advice on this job and more exclusive features.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

Our Front Desk Attendant is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information.

Daily collection and delivery of mail from PO Box and transfer to office mail room when assigned Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages Provide information about establishment such as location and working hours of departments or offices, employees within the organization, or services provided Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations Maintain guest reservation system Receive, sort, and route mail, with courier and deliveries Manage the mail room by allocating mail space for each department/company Assist staff and keep a track of the international calls and faxes to enable the accounts department to debit the amount to the personnel Be aware of the location of staff i.e. out of the office in a meeting, on leave, on business trips etc. Arrange for public transportation if requested by guests Maintain up-to-date telephone lists Perform other clerical duties as needed, such as filing, photocopying, and collating

What You'll Need To Succeed

• Demonstrating Personal Resilience & Adapting to Change
• Demonstrating Customer Centricity
• Understanding & Developing Self
• Driving Results
• Presenting Appropriate Appearance
• Managing Multiple Priorities
• Communicating effectively
• Collaborating & Influencing with Respect & Trust
• Office Administration
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Retail Luxury Goods and Jewelry

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