342 Front Desk Staff jobs in Abu Dhabi

Job Description:

We are seeking a talented Guest Service Officer to join our team. In this role, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within the Reception area.

Your primary focus will be on providing personalized service to customers, addressing their concerns, and resolving any issues that may arise during their stay.

Receptionist Position

We are seeking a skilled professional to fill the role of Receptionist. If you possess excellent communication skills, organizational abilities, and a positive attitude, we encourage you to apply.

• Greet and welcome visitors with a friendly demeanor.
• Answer and direct incoming phone calls promptly and accurately.
• Provide information to callers and assist them with their inquiries.
• Maintain a tidy and organized reception area.
• Assist with administrative tasks such as data entry, filing, and record keeping.
• Collaborate with team members to ensure efficient operations.
• Contribute to a positive work environment.

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Proficient in using office equipment and software.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in all work activities.
• Professional appearance and demeanor.

The ideal candidate should possess strong communication skills, be highly organized, and have prior experience in a similar role.

In addition, the ability to multitask and maintain a professional demeanor is essential for success in this position.

We are seeking enthusiastic individuals to join our hotel team as service professionals.

• Provide exceptional customer experience
• Maintain a clean and organized work environment
• Work effectively in a collaborative setting

• Service industry experience preferred
• Ability to work flexible hours
• Strong communication skills

As a professional in the hospitality industry, creating memorable moments for our guests is paramount. We are seeking an individual who embodies exceptional service skills and possesses a unique ability to connect with others.

The role of a Door Attendant involves fostering positive experiences for our guests from the moment they arrive. This position requires someone who can provide exceptional customer service while maintaining a calm demeanor under pressure.

• Comply with industry standards to ensure a seamless guest experience.
• Welcome guests upon arrival and assist with their luggage.
• Maintain frequent contact with regular guests and visitors.
• Park guests' cars on the hotel premises as required.
• Provide a driving service to guests as required.
• Ensure cleanliness and safety of all hotel vehicles.
• Stay up-to-date on all hotel services, VIPs, and special events.
• Be knowledgeable about local attractions and landmarks.
• Project a professional manner with emphasis on hospitality and guest service.

We are looking for a team player who can maintain a positive attitude, good communication skills, and a calm demeanor.

Our vision is to fill the earth with the light and warmth of genuine hospitality, creating remarkable experiences every day.

This role plays a vital part in creating memorable experiences for our guests.

• Welcome and assist arriving guests, providing exceptional care with their luggage.
• Maintain regular contact with repeat visitors to build lasting relationships.
• Provide safe parking and driving services to guests as required.

As an entry-level position, this role requires passion for teamwork and autonomous work. The ideal candidate will have experience working in the hospitality sector and possess strong communication skills.

Our organization is a leading global hospitality company, offering luxurious hotel stays, leisure activities, and retail experiences.

We are seeking a highly skilled and detail-oriented individual to join our team as a Concierge. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a passion for delivering exceptional customer service.

• Assist guests with various needs and inquiries
• Make recommendations for local attractions and activities
• Arrange transportation and accommodations as needed

• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to work effectively in a team environment

• Visa sponsorship available for qualified candidates
• Ongoing training and development opportunities

• Assists in maximizing room sales and revenue.
• Prepares guest name lists.
• Prepares for guest arrivals and departures.
• Greets and addresses guests by name upon their check-in and check-out.
• Assists guests while they are registering.
• Assists guests with transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms.
• Informs Guest Service Attendants of guests' room number.
• Shows the room features and facilities to guests.
• Assists and follows up guests' requests and inquiries.
• Recommends F&B outlets and entertainments in the hotel to guests.
• Briefs next shift personnel to hand over at the end of the shift.
• Provides information, directions and service based on the hotel standards and policies.
• Operates the Business Center in providing secretarial service and handles all requested documents and information.
• Ensures a prompt delivery of mails and messages.
• Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
• Controls and distributes guest room keys.
• Strictly follows hotel and company standards and policies.
• Informs management regarding guest feedback or any unusual events.
• Is familiar with the emergency procedures of the hotel.
• Performs other duties as assigned by Shift Manager or FO Manager.
  
  

• Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel's expectation.
• Conducts daily briefing and de-briefing in the absence of the immediate supervisor
• Recommends corrective actions for unfavorable variances in job standards and budget commitment.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Establishes two-way communication within and related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Prepares volume of business counts and revenue report for the concerned section
• Attends briefing and departmental meetings or as assigned by supervisor.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation as assigned by supervisor.
• Identifies and solves problems in a professional manner.
  
  

• Knows and understands the job description of all positions in the department and be able to perform the task as required.
• Knows and understands policies of the department well and can guide others to perform the job well.
• Recognizes good quality products and presentation
• Checks and improves all service standards established by the company
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
• Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.
  
  

• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel's image and businesses.
• Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.
  
  

• Coaches and counsels all staff when applicable
• Evaluates objectively the performance of staff in his/her responsibilities.
• Provides training to all staff in his/her department regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better supervisor/manager at all times.
  
  

• Reports to Unit Manager concerned.
• Directs and supervises activities of subordinates.
• Coordinates with all concerned personnel to ensure that all activities are accomplished.
  
  

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"
  
  

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills

Our resort is seeking a dedicated Guest Service Agent to provide exceptional service to our guests, ensuring a memorable experience.

• Greet and interact with guests in a professional, friendly manner. Provide information on services, amenities, and facilities.
• Facilitate smooth check-in and check-out processes, ensuring accurate data entry and timely assistance.
• Assist with managing guest reservations, including bookings, modifications, and confirmations.
• Handle guest inquiries, concerns, and special requests efficiently and professionally.
• Address guest complaints or concerns promptly, finding effective solutions.
• Liaise with departments to ensure timely responses to guest needs and requests.
• Offer local area information and assist with recommending activities, dining options, and events.

• High school diploma or equivalent; degree or certification in hospitality management/Business Administration.
• Previous experience in guest service, customer service, or front office roles.
• Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Fluency in English is essential.
• Strong problem-solving and decision-making skills. Ability to work in a fast-paced environment, manage multiple tasks, and maintain a positive attitude.

1. Welcoming guests with a friendly demeanor and ensuring a pleasant atmosphere.
2. Answering phone calls and providing information on available amenities and services.
3. Processing reservations and cancellations efficiently and accurately.
4. Identifying corporate leads and building long-term relationships with clients.
5. Fostering online engagement and promoting positive feedback from customers.

1. A minimum of one year of experience in a similar role within the Front Office department.
2. Demonstrated knowledge of property management systems (PMS).
3. Proficiency in Arabic language - speaking, reading, and writing.