1461 Front Desk Staff jobs in Dubai

Welcome visitors and clients with a warm and professional demeanor.

As a Guest Service Agent, you will provide a high-quality reception experience, assisting guests with inquiries and directing them to the appropriate person or department.

• Manage incoming calls in a timely and efficient manner, transferring calls to relevant individuals or taking accurate messages when necessary.
• Maintain a clean and organized front desk area, receiving and distributing mail and packages as required.
• Schedule appointments and meetings for personnel, coordinating meeting room reservations and managing conference room schedules.
• Provide administrative support to various departments, including data entry, filing, and photocopying, as well as assist with handling office supplies and inventory management.
• Liaise with internal teams to relay messages and coordinate visitor arrivals, assisting with coordination and logistics for events or gatherings.

• High school diploma or equivalent qualification.
• Proven experience as a Receptionist or in a customer service role is an asset.
• Excellent communication and interpersonal skills are essential.
• A professional and pleasant demeanor is necessary.
• The ability to handle multiple tasks and manage time efficiently is critical.
• Strong organizational and administrative skills are required.
• Fluency in English Language is preferred.

Our organisation is seeking a professional to fill the role of Guest Experience Manager . The position involves providing exceptional service to our members and overseeing the Front Office team.

Key responsibilities include:

• Creating memorable experiences for our members from arrival until departure
• Working with the Head of Membership to develop new strategies for the reception team
• Maintaining and elevating the arrival and departure moments for all members and their guests
• Providing the latest information to members on cultural programming and member events

Daily Duties:

• Supporting the running of the Front Office and inspiring the team to create effortless experiences for our members
• Maintaining accurate data in all systems and providing daily reports for all departments
• Managing the Front Office schedule to meet business needs
• Working hands-on both front and back of house to maintain the club's standards

Requirements:

• At least 2 years' experience in luxury hospitality, fashion, or concierge companies
• A confident and professional manner
• Excellent leadership, interpersonal, and communication skills
• The ability to work under pressure
• Strong experience with CRM systems

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, located on the southern shore of the Arabian Gulf. Has a Sub-tropical, arid climate.

• Welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Check guest out of the hotel, preparing and explaining the bill.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
• Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

• 1 + years’ experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest’s preferences.

• Work Authorization.
• Competitive tax-free salary and service charge.
• End of service gratuity.
• Complimentary full board living accommodation in a high quality, well-resourced staff housing.
• Vibrant fitness facilities including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave tickets.
• Social and sporting events.
• Learning & Development Programs.
• Career opportunities and international transfer.
• And more.

6 days per week over 48 working hours

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

We are hiring a Front Desk Receptionist.

Open to: Males and Females, Asian Nationality.

• Ensure that Reception Supervisors are kept fully aware of any relevant feedback from guests and other departments.
• Handle complaints appropriately and communicate with the immediate Supervisor/HOD.
• Develop a thorough knowledge of the Front Office Department's operations and collaborate closely with other hotel departments.
• Strictly follow hotel policies and procedures, maintaining grooming and hygiene standards.
• Perform other duties as assigned.

2500 AED - 3000 AED (Monthly)

Both experienced candidates and freshers are welcome to apply.

The company provides a visa, along with all benefits according to UAE law, including fixed salary and transportation allowances. Freshers are encouraged to send their CVs via WhatsApp.

Role Description

This is a full-time on-site role for a Front Desk Receptionist at 700 Padel & Fitness Hub in Dubai, UAE. The Front Desk Receptionist will be responsible for greeting and assisting members, answering phone calls, performing clerical tasks, providing exceptional customer service, and maintaining a welcoming atmosphere at the club.

Qualifications

• Phone Etiquette and Communication skills
• Receptionist Duties and Customer Service skills
• Clerical Skills
• Ability to multitask and prioritize tasks efficiently
• Strong interpersonal skills and a friendly demeanor
• Proficiency in MS Office and basic computer skills
• Previous experience in a similar role is a plus
• Fluency in multiple languages is a bonus
• Experience in Fitness/Sports Facility is a plus.

Notice

Please be advised that only candidates who apply directly through LinkedIn will be considered for this position.

This helps us streamline our hiring process and ensure all applications are reviewed efficiently

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Responsibilities:

• Receive and answer all incoming calls, replying and drafting emails/messages.
• Organize and schedule booking appointments.
• Cashiering role (handling payments via cash/cards).
• Provide basic and accurate information, and answer all clients' queries.
• Assist clients to complete all necessary forms and documentation including medical insurance.
• Monitor and place orders for medical and office supplies as necessary to avoid interruptions.
• General bookkeeping: Petty Cash, Bills/Invoices, Inventory etc.
• Perform other clerical receptionist duties.
• Keep the reception area neat and well organized.

Minimum Requirements:

Preferably with relevant experience.

Working Days: 6 days a week (Tuesday to Sunday)

Working Hours: 9 hours including 1-hour break

Job Type: Full-time

Application Questions:

• Did you work in a clinic on reception?
• Word and Excel, which level?
• Do you know Canva or Photoshop? Which level?
• What is a priority for you: work, family, or discovering Dubai?