913 Front Desk Staff jobs in Dubai

Join to apply for the Front Desk Agent role at Al Bandar Rotana & Al Bandar Arjaan by Rotana .

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in-room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Entry level

• Full-time

• Customer Service

• Hospitality

Optimize Your Career as a Service Ambassador

As a skilled service ambassador, you will play a vital role in delivering exceptional experiences for our guests. With a passion for providing excellent service, you will be the first point of contact for our customers, handling payments, maintaining the cash float, and supporting front-of-house operations.

Key Responsibilities:

• Welcome and greet guests with a professional and friendly demeanor
• Handle cash float, petty cash, invoices, and daily sales deposits
• Operate cash registers and POS systems accurately
• Accept payments via cash, card, or other digital methods
• Issue receipts, refunds, credits, and change as required
• Maintain adequate change and ensure cash area is tidy and organized
• Take phone orders, respond to queries regarding menu and reservations
• Assist with food delivery to tables and clearing of plates
• Ensure all areas of the restaurant remain clean and presentable
• Possess strong knowledge of menu items and ingredients
• Provide excellent customer service and dining experience
• Adhere to company policies, SOPs, and hygiene standards

Required Skills and Qualifications:

Minimum 2 years of proven experience as a service ambassador in the F&B industry

Strong communication and interpersonal skills

Knowledge of basic accounting and POS systems

Ability to multitask and work under pressure in a busy environment

Positive attitude, attention to detail, and a customer-focused mindset

We are seeking a highly skilled and experienced customer service specialist to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure and maintain a positive attitude in challenging situations.

The successful candidate will be responsible for providing exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.

Key responsibilities include:

• To provide a high standard of quality and efficient service as per Standard Operational Procedures.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Handle guest enquiries in a courteous and efficient manner.
• Establish a rapport with guests maintaining good customer relationship.
• Monitor operating supplies and reduce spoilage and wastage.
• Report guest complaints or problems to Managers if no immediate solution can be found and assure follow up with guests.
• Assist in carrying out monthly quarterly bi-yearly yearly inventory of operating equipment.
• Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly courteous and professional service at all times.
• Maintain good working relationships with colleagues and all other departments.
• Read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.
• Comply with local legislation as required.
• Respond to any changes in the department as dictated by the needs of the hotel.
• Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• Attend training and meetings as and when required.
• Be proactive and use good judgement when dealing with challenging situations
• Act with professionalism and integrity
• Be transparent in your motives methods and expected results
• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
• Conduct business honestly & fairly
• Keep sensitive information confidential
Required Skills and Qualifications:

ESSENTIAL FUNCTIONS:
HACCP: Full compliance with HACCP standards and certification

EDUCATION AND EXPERIENCE:

Diploma or degree in vocational hospitality fresher or 1 year experience in 4-5 star hotel.

Benefits:
• Employee benefit card offering discounted rates at worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
Others:

What you get:

• Full time employment

We are seeking a highly skilled and customer-focused Hotel Ambassador to join our team.

• Provide exceptional service to guests, ensuring their experience is memorable and enjoyable.
• Develop strong relationships with colleagues across various departments to facilitate seamless communication and collaboration.
• Stay up-to-date with hotel services and local knowledge to offer personalized recommendations to guests.
• Ensure the safe and efficient transportation of guest luggage throughout their stay.
• Handle messages, mail, and packages with professionalism and attention to detail.
• Deliver newspapers and other important items promptly and discreetly.

To be successful in this role, you should possess:

• A diploma in hospitality or relevant vocational training within the hotel industry.
• Excellent English communication skills and strong interpersonal abilities.

• Strong understanding of the role's responsibilities and expectations.
• Ability to take ownership and recognize individual differences.
• Customer focus and adaptability in a fast-paced environment.
• Effective teamwork and collaboration skills.

Front Desk Receptionist (male) – Full-time / Permanent, Irreversible, in Ajman, UAE.

• Welcomes visitors by greeting them, personally or on the telephone, answering or referring queries, and giving instructions.
• Maintains telecommunication system by following directions for house phone and console operation.
• Keeps the reception area safe and clean by abiding with procedures, guidelines, and regulations.
• Maintains connection among job groups by recording and communicating activities, irregularities, and continuing needs.
• Contributes to team effort by achieving related outcomes as required.

• Education and Skills: Grad. Telephone Skills, Verbal Interaction, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Informing Others, Deals With Stress, Phone Skills, Supply Monitoring, and related competencies.
• Experience: 1 year (Preferred).
• Language: Hindi (Preferred).

Hostess Job Opening

We are looking for a welcoming and customer-focused individual to be our first point of contact. The Hostess will ensure a smooth flow of guests in the restaurant, manage reservations, and deliver a warm impression while upholding service standards.

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and seating arrangements to optimize guest flow and table turnover.
• Maintain a professional approach when handling guest inquiries.
• Answer incoming calls and provide information about the restaurant.
• Ensure the reception area is clean and inviting at all times.
• Communicate effectively with the service and kitchen teams regarding guest needs and seating flow.
• Handle guest complaints courteously and escalate when necessary.
• Assist with special requests to enhance guest experience.
• Adhere to grooming and hospitality standards.

• Previous experience in a similar role (preferably in hospitality or customer service).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work flexible shifts.
• Knowledge of reservation systems is an advantage.
• Fluency in English; additional languages are a plus.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and delivering exceptional customer service.

We strive to create a welcoming atmosphere for our guests and are committed to providing exceptional service.

We are seeking a highly skilled and professional Receptionist to join our team.

The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to manage front desk operations efficiently.

• Manage front desk operations, greeting visitors, handling phone calls, and providing administrative support.
• Answer, screen, and direct incoming calls professionally.
• Provide general administrative and clerical support, including mailing, scanning, and copying.
• Manage meeting room bookings and maintain appointment schedules.
• Address inquiries and assist guests or employees with relevant information.
• Maintain and organize front desk files and records.

To be successful as a Receptionist, you should have:

• A high school diploma or equivalent (a diploma in office administration is a plus)
• 1–2 years of experience in a receptionist or front office role
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent command of English; Arabic or additional languages are an advantage
• Familiarity with telephone switchboard systems and scheduling tools
• Strong customer service, interpersonal, and organizational skills
• Ability to multitask, stay composed under pressure, and work well in a team

Al-Adrh seeks a skilled Receptionist to join its team in Sharjah.

• Provide exceptional customer service and maintain a professional appearance.
• Manage front desk operations efficiently and effectively.
• Utilize excellent communication and organizational skills to ensure seamless day-to-day operations.

The ideal candidate will have experience in customer service or a related field and be proficient in handling multiple tasks simultaneously.

We offer a competitive benefits package, including visa sponsorship and accommodation. If you are a motivated and detail-oriented individual with a passion for delivering outstanding service, we encourage you to apply.

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: None.
• License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience: Unclear seniority