203 Geneos Itrs Tool Implementation And Support Engineer jobs in Dubai

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Technical Support Engineer - MENA Region

Location: Dubai, United Arab Emirates (or within the MENA region)
Job Category: Engineering | Full-Time

A leading global provider of advanced screening and water intake solutions is seeking a Technical Support Engineer to support projects across the Middle East and North Africa (MENA). This role focuses on traveling water screen systems for industrial, desalination, and power generation facilities.

As a Technical Support Engineer, you'll serve as the on-the-ground technical expert-supporting fabricators, contractors, and plant operators to ensure the smooth installation, commissioning, and operation of water screening systems.

• Collaborate with account and product managers on regional engineering projects.

• Provide hands-on technical support during fabrication, installation, commissioning, and testing of screening systems.

• Troubleshoot and resolve issues on-site during equipment setup and operation.

• Conduct site visits, inspections, and Factory Acceptance Tests (FAT), with comprehensive reporting.

• Act as the regional technical representative-ensuring high standards and professionalism.

• Travel regionally up to 70%, including some weekends and holidays as required.
  

• Bachelor's degree in Mechanical Engineering or related discipline (Master's a plus).

• Minimum 5 years of technical support, field service, or commissioning experience in the MENA region.

• Industry experience in power generation, desalination, or industrial plant operations is highly desirable.

• Fluent in Arabic and English; Hindi is a plus.

• Strong skills in technical communication, troubleshooting, and Microsoft Office.

• Ability to interpret CAD drawings and technical documentation.

• Self-directed, organized, and capable of working across multiple levels of an organization.
  

• Competitive salary and full benefits under a local employment contract.

• Remote/home office flexibility.

• Exposure to cutting-edge technologies in the industrial water sector.

• A collaborative, inclusive team environment with a global presence and stable growth.
  

If you're a proactive engineer ready to make an impact across critical infrastructure projects in the MENA region, we want to hear from you.

• Seniority levelEntry level

• Employment typeFull-time

• IndustriesOil and Gas

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Get notified about new Technical Support Engineer jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

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Join to apply for the Technical Support Engineer role at Intertec Systems

Join to apply for the Technical Support Engineer role at Intertec Systems

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Skills:
MDM, ITIL Certified, ITSM, IMAC, Office 365, CompTIA Network+, Virtual Private Network (VPN), L1,
Job Description
JOB TITLE: Technical Support Engineer
JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA
QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).
CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications
EXPERIENCE: 3 4 Yrs
Responsibilities (includes All Tasks)

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.
  

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.
  

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3/V4
  

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Intertec Systems by 2x

Dubai, Dubai, United Arab Emirates 10 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

JOB PURPOSE : For technical support for End User Devices being managed under Managed Services Contract of DHA

QUALIFICATION : 3 Year Technical Diploma or Bachelor's degree in related field (preferred).

CERTIFICATIONS : Any one of - CompTIA A+, ITIL V3 / V4, Microsoft 365 Certifications

EXPERIENCE : 3 4 Yrs

RESPONSIBILITIES (INCLUDES ALL TASKS) :

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.

OPTIONAL

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3 / V4

SOFT SKILLS :

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

Technical Engineer • Dubai, Dubai, United Arab Emirates

Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:

• Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
• Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
• Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create and maintain clear, accurate technical documentation and knowledge base content.
• Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
• Continuously explore new technologies and best practices to enhance support efficiency.
  

Binance is a leading global blockchain ecosystem behind the world s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:

• Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
• Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
• Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
• Design and implement automation tools to streamline daily operations and minimize manual intervention.
• Create and maintain clear, accurate technical documentation and knowledge base content.
• Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
• Continuously explore new technologies and best practices to enhance support efficiency.
  

• Bachelor s degree in Computer Science or a related discipline.
• 3+ years of experience in technical support, software development, SRE roles or relevant fields.
• Strong analytical and debugging capabilities, with exceptional real-time troubleshooting and diagnostic skills in large-scale trading systems and complex distributed systems.
• Familiarity with HTTP, TCP/IP, and web technologies.
• Proficient with Linux systems, Kubernetes environments, and CI/CD pipelines.
• Skilled in at least one programming language: Java, Python, or Rust.
• Experience with MySQL database operations and query optimization; experience with MongoDB or other NoSQL databases is a plus.
• Excellent interpersonal and communication skills, capable of directly engaging with customers and internal stakeholders.
• Fluent in English.
  

• Experience in Java and Spring Boot development.
• Experience working within microservices architectures and troubleshooting RESTful API integrations.
• Deep understanding of blockchain protocols is highly preferred.
• Passionate about and keenly interested in emerging technologies such as DeFi, Web3, and AI.
  

• Our team consists of business specialists, infrastructure experts, system engineers, middleware engineers, and algorithm engineers, providing a unique opportunity to quickly grow into a full-stack engineering expert.
  

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE s products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

• Provides expert, fast, and effective resolution to customers technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.

You are passionate about customer success, excited about learning new technologies and loves sharing knowledge with others.

• Degree in Computer Science or related fields.
• Strong problem-solving, analytical & troubleshooting abilities.
• Solid experience with SQL, GIS, DBMS is required.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Native Arabic speaker.
• Business fluent in English.
• Incident and escalation management experience in 24/7 mission critical systems.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

• Provide technical support to customers via phone, email, and live chat.
• Diagnose and troubleshoot software, hardware, and network issues.
• Document issues, resolutions, and maintain knowledge base articles.
• Escalate complex problems to appropriate teams while maintaining ownership until resolution.
• Assist with software installations, configurations, and updates.
• Collaborate with engineering and product teams to report bugs and feature requests.
• Conduct training sessions for clients to enhance product understanding.
• Monitor system performance and provide proactive maintenance suggestions.

• Bachelors Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in technical support or IT support roles.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting network configurations and protocols.
• Experience with ticketing systems like Jira, Zendesk, or ServiceNow.
• Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
• Excellent communication skills and a customer-first attitude.
• Ability to work independently and as part of a team.

• Problem-solving mindset with strong analytical skills.
• Attention to detail and strong documentation skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent interpersonal and customer service skills.
• Adaptability to rapidly changing environments and technologies.

Join to apply for the Technical Support Engineer (Monitoring) role at Intertec Systems

Join to apply for the Technical Support Engineer (Monitoring) role at Intertec Systems

Skills:
ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management,

JOB TITLE: Technical Support Engineer

JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.

QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS: ITIL

EXPERIENCE: 3-5 years of experience in Monitoring

REPORTING TO: SDM - NOC

Responsibilities (includes All Tasks)

• Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts
  
  

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills
  
  

• Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Intertec Systems by 2x

Dubai, Dubai, United Arab Emirates 1 year ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Engineer role at HERE Technologies

Join to apply for the Technical Support Engineer role at HERE Technologies

Get AI-powered advice on this job and more exclusive features.

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Direct message the job poster from HERE Technologies

What's the role?

Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE's products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

• Provides expert, fast, and effective resolution to customers' technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.
  
  

• Degree in Computer Science or related fields.
• Strong problem-solving, analytical & troubleshooting abilities.
• Solid experience with SQL, GIS, DBMS is required.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Native Arabic speaker.
• Business fluent in English.
• Incident and escalation management experience in 24/7 mission critical systems.
  
  

• An opportunity to work with extraordinary people
• Intellectual challenging problems to solve
• Variety in the types of projects, lots of innovation and emphasis on making processes efficient
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HERE Technologies by 2x

Get notified about new Technical Support Engineer jobs in Dubai, Dubai, United Arab Emirates.

Dubai, Dubai, United Arab Emirates 15 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Bachelors in Computer Application, Bachelor of Technology/Engineering(Computers, Electronics/Telecomunication)

Nationality

Male

Vacancy

1 Vacancy

Job Description

JOB DESCRIPTION

JOB PURPOSE: For technical support for End User Devices being managed under Managed

Services Contract of DHA

QUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).

CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 Certifications

EXPERIENCE: 3 – 4 Yrs

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets

and laptops).

• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.

• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.

• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).

• Perform OS imaging, deployment, and configuration of new laptops.

• Manage end-user-related IT Security tickets.

• Provide prompt and effective support for VIP users, ensuring minimal disruption.

• Participate in bulk asset movement, including device preparation and deployment.

• Perform spare parts replacement for laptops and CPUs.

• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment

• Provide L1 stand in support in Boardrooms and Meeting rooms.

• Troubleshoot technical issues and document solutions in knowledge base articles.

• Document incidents, resolutions, and maintain accurate service records.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC,

• Knowledge of IMAC (Install, Move, Add, Change) processes.

• Physical ability to participate in bulk asset movement.

• .

OPTIONAL

SOFT SKILLS:

MANDATORY

• Excellent communication and interpersonal skills.

• Ability to handle VIP user issues with professionalism.

• Ability to work effectively in a team and maintain high customer satisfaction.

• Collaborate with other IT teams to ensure seamless support and issue resolution

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

Since 1991, Intertec Systems has empowered organisations by supporting their IT function with our exhaustive solutions and services.

Deira Level 2,Sobha Sapphire Business Bay, Dubai United Arab Emirates - 27130, United Arab Emirates (UAE)