302 Help Desk Roles jobs in Dubai

Our ideal candidate will have excellent communication skills and the ability to build rapport with customers.

• Respond to customer inquiries in a timely and professional manner.
• Address customer complaints and resolve issues to their satisfaction.
• Maintain accurate customer records and documentation.

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• High levels of patience, empathy, and a customer-centric approach.

The successful candidate will be able to work effectively as part of a team to deliver exceptional customer service.

Customer Service Representative

The American University in the Emirates is seeking a highly skilled Customer Service Representative who will handle inquiries, complaints, and concerns with professionalism and efficiency. The successful candidate will possess excellent communication skills, both written and verbal, and be able to empathize with students' challenges. This role requires active listening, problem-solving, and effective time management skills.

• Bachelor's degree from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Job Responsibilities:

1. Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
2. Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
3. Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
4. Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
5. Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
6. Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
7. Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.

About Us:

The American University in the Emirates is a higher education institution committed to providing a world-class education. Our university offers a range of programs across various colleges, including business, education, design, and more. We are accredited by SACSCOC and CAA, ensuring the quality of our programs. Our graduates are equipped with the skills and knowledge to succeed in their careers.

About the Role: As a Customer Service Representative, you will play a vital part in delivering exceptional customer experiences through timely and professional responses to inquiries via various channels. You will be responsible for resolving customer complaints and issues effectively, providing accurate product information, collecting feedback, and documenting interactions.

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and issues effectively
• Provide accurate and up-to-date information about products and services
• Collect and record customer feedback
• Document all customer interactions

Candidate Requirements:

• Female candidates are encouraged to apply
• High school diploma or equivalent required
• Languages: Arabic & English
• Experience in Microsoft Office Suite and customer service preferred

Job Overview:

A technical support professional provides assistance to users through various communication channels.

Troubleshooting and Maintenance:

Identifying and resolving technical issues with hardware and software ensures the smooth operation of IT systems.

Documentation and Escalation:

Maintaining accurate records of issues and resolutions is crucial for escalating complex problems to higher-level technical teams as needed.

User Training and Guidance:

Educating users on effective IT resource utilization and software application usage is essential.

Compliance and Security:

Ensuring adherence to organizational policies and industry standards, including security protocols, is a key responsibility.

Requirements:

• Minimum 2 years of experience in similar roles
• Educational background: Associate degree in information technology, computer science, or related field; some positions may require a bachelor's degree
• Technical skills: Knowledge of computer systems, networks, and common software applications; familiarity with Windows, macOS, Linux, and other operating systems
• Problem-solving abilities: Diagnosing and resolving technical issues efficiently
• Communication skills (English): Strong verbal and written communication skills for explaining complex IT concepts
• Customer service orientation: Friendly and patient demeanor for dealing with frustrated users
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation beneficial

Job Title: Application Support Specialist

As a skilled professional, you will play a pivotal role in ensuring the seamless operation of our CRM system.

With 5+ years of experience in a relevant technical position within large organizations and a background in banking, you will possess a deep understanding of ITIL Frameworks and be well-versed in application production support, troubleshooting, configuration, and maintenance.

• Key Responsibilities:
• Provide exceptional application support within the ITIL Framework, ensuring timely resolution of tickets with quality and adherence to Service Level Agreement.
• Troubleshoot and resolve complex application issues, collaborating with cross-functional teams to optimize workflows and improve application performance.
• Stay proactive in monitoring application performance, analyzing incidents, and identifying opportunities for improvement.

Requirements:

• Strong knowledge of Java-based applications and Siebel Architecture.
• Experience with Siebel Administration, Workflow Configuration, EAI, and Siebel Tools.
• Hands-on expertise with Siebel EIM Module and proficiency in Oracle SQL & PL/SQL.
• Proficiency in Unix Commands and strong analytical skills.
• Additional advantages for experience in OBIEE, Informatica, and DAC.

Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have access to the resources they need to perform their jobs effectively.

In this role, you will work closely with our team to identify and resolve technical issues, provide training and guidance to users, and develop and implement solutions to improve our IT infrastructure.

You will also be responsible for maintaining accurate records of incidents, problems, and requests, as well as collaborating with other teams to ensure that our IT systems are running smoothly and efficiently.

• Provide technical support and assistance to users via phone, email, or in-person
• Identify and resolve technical issues, including hardware, software, and network problems
• Develop and implement solutions to improve our IT infrastructure
• Maintain accurate records of incidents, problems, and requests
• Collaborate with other teams to ensure that our IT systems are running smoothly and efficiently

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 2 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Familiarity with Windows operating system and Microsoft Office software
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Opportunity to work with a dynamic and innovative team

A Customer Service Liaison Position

As a key member of our customer-facing team, the successful candidate will provide exceptional support and guidance to customers through various communication channels.

The ideal candidate will possess excellent interpersonal and problem-solving skills, with the ability to adapt to diverse situations and resolve complex issues efficiently.

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints or concerns promptly and fairly.
• Maintain detailed records of customer interactions and transactions.

• High school diploma or equivalent required; bachelor's degree preferred.
• Proven experience in a customer service role is highly valued.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in English; Arabic or other language skills are a plus.

We offer a competitive salary, visa and medical insurance, paid annual leave and public holidays, training and career development opportunities, and a positive and multicultural work environment.

As a technical support specialist, you will provide end-to-end technical assistance to ensure timely resolution of hardware, software, and network issues.

• Identify and troubleshoot complex technical problems
• Develop and implement effective solutions to resolve technical issues
• Collaborate with cross-functional teams to ensure seamless technical support

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in troubleshooting and technical support tools

• A competitive salary and benefits package
• Ongoing training and professional development opportunities
• A collaborative and dynamic work environment

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years' Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.