129 Help Desk Roles jobs in Dubai

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

The Telephone Operator is responsible for answering and directing guest calls, as well as processing requests and messages.

Key responsibilities of this role include:

We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, ( 8AM to 5PM, 9AM to 6PM and 1PM to 10 PM).

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and professional manner
• Assist clients with inquiries, complaints, and service-related questions
• Maintain accurate records of customer interactions and follow-ups
• Support administrative tasks including documentation, reporting, and coordination
• Collaborate with other departments to resolve customer issues efficiently
• Provide a high level of customer satisfaction through effective communication
• Be flexible to cover other shifts as needed

• Previous experience in a Call Center or Customer Service role is a must
• Experience in the Real Estate industry is a strong advantage
• Proficiency in Microsoft Office and basic administrative skills
• Well-groomed, confident, and presentable with a pleasant demeanor
• Excellent verbal and written communication skills in English
• Fluency in any additional language(s) other than English and Arabic is a plus
• Female candidates preferred under the age of 35; male candidates will also be considered
• Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift and weekend shifts

• Competitive salary.
• Health insurance and other benefits as per UAE labor law.
• Opportunities for career growth and development within the organization
• Dynamic and collaborative work environment.
• Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.

If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
2. Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
3. Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
4. Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
5. Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
6. Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
7. Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
8. Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.

Job description:

• Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical teams to address customer issues and complaints.
• Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed.
• Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings.
• Multi-channel Management: Manage customer conversations across social media and all support channels.
• Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment.
• Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers.
• Collaborative Improvement: Collaborate with customer success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction.
• Record Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues.

• BSc in Business Management, IT, or relevant diploma from a reputable university.
• 2-5 years’ experience in customer-facing roles with a proven track record of delighting customers and exceeding expectations in a similar customer service role. Familiarity with digital native industry is a plus.
• Excellent writing and editing skills in Arabic and English.
• Experience using customer service software and remote support tools.
• Excellent communication and problem-solving skills.
• Strong multi-tasking abilities.
• Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.
• Ability to collaborate efficiently with cross-functional teams, particularly the Marketing team.

OONZOO is hiring Customer Support Executive.

Job Role: Customer Support Executive

Experience Range: Minimum 6 Months Experience in Customer Support or Tele sales.

Job Responsibilities:

• Listening to our Customer’s concerns and handling complaints or queries.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Actively listen to the concerns with a Solution Oriented approach.

Qualifications

• Management and Customer Service experience.
• Strong communication, and organization skills
• Good understanding of the Market.
• Enthusiastic, dynamic, self-motivated and excellent teamwork.

Role: Customer Support Specialist

Location: BR-Nad Al Sheba Branch

Role Purpose:
To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

Unclear seniority level.

Job Description:

We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.
• Issue Resolution: Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.
• Product Knowledge: Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.
• Documentation: Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
• Feedback Handling: Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.
• Quality Assurance: Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.
• Team Collaboration: Collaborate with other customer support team members and departments to resolve complex issues and share best practices.
• Training: Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in a customer support role is preferred but not mandatory.
• Excellent communication skills, both written and verbal.
• Empathetic and patient approach to handling customer inquiries and complaints.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer support software and tools.
• Ability to work well in a team and adapt to a fast-paced environment.
• Strong attention to detail and organization.

Benefits:

• Competitive salary.
• Health and dental insurance.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career growth within the company.

How to Apply:

If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.