213 Help Desk Technicians jobs in Abu Dhabi

Location

Remote - Global

Full time

Remote

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

• Independently provide accurate information to resolve problems/issues that arise

• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

• You will escalate issues to your team leader, managers, and other departments as required

• Adhere to the Quality Assurance standards set

• Adhere to and comply with the schedule set by the Team Leader

• Assist in the preparation of other processes as and when assigned/required by the Team Leader

• Display good team working attitude and behavior within the team and other departments in the company

• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry

• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

• Both adaptable and resilient, able to operate in a quickly changing environment

• Excellent verbal and written professional English and your respective native language skills

• Great at multitasking, prioritizing, and managing time effectively.

• Knowledge or interest in blockchain/digital assets/fin-tech industry

• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

• Previous engagement in blockchain-specific projects, especially related to wallet development.

• Open-source contributions and long-term engagements

• Experience with iOS/Android/Web platforms

• Deep understanding of distributed systems and cryptographic principles.

• Proficiency in working with different blockchain protocols and standards.

• Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment, flat organization, flexible working hours

• Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

Location

Remote - Global

Full time

Remote

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

• Independently provide accurate information to resolve problems/issues that arise

• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

• You will escalate issues to your team leader, managers, and other departments as required

• Adhere to the Quality Assurance standards set

• Adhere to and comply with the schedule set by the Team Leader

• Assist in the preparation of other processes as and when assigned/required by the Team Leader

• Display good team working attitude and behavior within the team and other departments in the company

• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry

• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

• Both adaptable and resilient, able to operate in a quickly changing environment

• Excellent verbal and written professional English and your respective native language skills

• Great at multitasking, prioritizing, and managing time effectively.

• Knowledge or interest in blockchain/digital assets/fin-tech industry

• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

• Previous engagement in blockchain-specific projects, especially related to wallet development.

• Open-source contributions and long-term engagements

• Experience with iOS/Android/Web platforms

• Deep understanding of distributed systems and cryptographic principles.

• Proficiency in working with different blockchain protocols and standards.

• Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment, flat organization, flexible working hours

• Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

Location

Remote - Global

Full time

Remote

Operations

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We are looking for a proactive and detail-oriented Customer Support Representative to manage inbound inquiries and maintain high-quality support through chat, email, and phone. You’ll independently resolve issues, escalate complex cases when needed, and stay updated with product and process knowledge. The role also involves adhering to quality and scheduling standards, collaborating with team members, and supporting improvement initiatives such as ticket deflection and data analysis.

Responsibilities

• You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls

• Independently provide accurate information to resolve problems/issues that arise

• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations

• You will escalate issues to your team leader, managers, and other departments as required

• Adhere to the Quality Assurance standards set

• Adhere to and comply with the schedule set by the Team Leader

• Assist in the preparation of other processes as and when assigned/required by the Team Leader

• Display good team working attitude and behavior within the team and other departments in the company

• Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.

Qualifications

• 2-3 years experience in frontline customer support, preferably in the financial or service industry

• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

• Both adaptable and resilient, able to operate in a quickly changing environment

• Excellent verbal and written professional English and your respective native language skills

• Great at multitasking, prioritizing, and managing time effectively.

• Knowledge or interest in blockchain/digital assets/fin-tech industry

• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Nice to have:

• Previous engagement in blockchain-specific projects, especially related to wallet development.

• Open-source contributions and long-term engagements

• Experience with iOS/Android/Web platforms

• Deep understanding of distributed systems and cryptographic principles.

• Proficiency in working with different blockchain protocols and standards.

• Previous experience in Golang, Rust or Solidity is a plus.

Working at Trust Wallet

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment, flat organization, flexible working hours

• Great career development opportunities in a growing company

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

You must keep in mind that due to the large amount of the applications, please be advised you will not be contacted within 4 weeks from your application date if you do not hear back.

Location: Remote (India-based candidates preferred)

Salary: ₹15,000 – ₹20,000/month and Incentives

Languages Required: Telugu, Kannada, and Hindi

Job Type: Full-time

Shifts: 12-hour rotational (Day & Night)

Freshers can also apply

We're hiring a Customer Service Executive to join a fast-growing online gaming company. If you're enthusiastic, reliable, and passionate about delivering top-tier support and you're comfortable working remotely in a structured environment, we'd love to hear from you

• Handle customer queries via chat and phone (inbound & outbound)
• Assist players with account, deposit, withdrawal, and gameplay-related issues
• Adhere to SOPs and company protocols
• Maintain accurate records and update internal systems
• Use Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service

• Previous customer support experience (gaming experience is a bonus)
• Fluent in Telugu, Kannada & Hindi
• Comfortable using Excel (basic formulas and data entry)
• Willingness to work 12-hour rotational shifts, including nights and weekends
• Strong self-discipline and time management
• Own laptop and desktop
• 100% Remote Role
• Immediate joiners preferred

Customer Service Clerk | Job in Dubai

Organization: Legacy Emirates Group

• Position Held: Clerk in Customer Service
• Location: Dubai
• Who can come? Immediately

• The worthy applicant should be well-spoken, well-groomed, diligent, committed, truthful, and accountable.
• Proficient in Excel.
• Freshmen can also apply; motivated to learn.

AED 5500 will be the starting salary, but if the candidate is worthy, it might reach AED 6000.

Job Overview

Ӏust Experience Supervisor

The role of a supervisor involves ensuring accurate guest documentation and secure payment handling.

• Process guest check-ins and verify identification
• Set up accurate accounts and enter rewards information
• Verify billing and ensure rates match market codes

Compile and review daily reports/logs/contingency lists. Assist management in training, evaluating, and motivating employees to ensure adherence to company policies.

Key Responsibilities:

• Manage front desk operations
• Verify identification and process payments
• Ensure compliance with company policies and procedures

Required Skills and Qualifications:

• High school diploma or equivalent
• At least 1 year of related work experience
• Supervisory experience is required

Benefits:

Our company values diversity and promotes inclusivity as an equal opportunity employer.

Unlock a dynamic career as a customer service professional in a leading financial institution!

Provide exceptional product and service information to customers, resolving issues efficiently while upholding high-quality standards.

Ensure end-to-end solutions for a superior customer experience, leveraging strong team spirit, motivation, and a friendly environment with customers and colleagues.

• Respond to customer inquiries related to products, services, and billing in a timely and effective manner.
• Resolve product or service problems by clarifying the customer's concern, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Update customer records by maintaining accurate service requests/complaints and notes.
• Meet set targets for service standards and customer satisfaction scores for inbound calls and ensure quality in outbound calls.
• Streamline customers' financial processes by generating online passwords for all FAB Personal Banking Channels.
• Contribute to business growth by generating new prospects and leads for all FAB products.
• Adhere to obligations related to money laundering prevention under the bank's policies and local laws.
• Recommend potential products or services to management by collecting and analyzing customer information and needs.
• Collaborate with team members to achieve shared goals and objectives.
• Display flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts to achieve all defined SLAs.
• Maintain punctuality and discipline at the center.
• Comply with established policies and procedures.

Deliver exceptional customer experiences and contribute to the bank's success by selling and cross-selling asset and liability products, assessing and recommending loan product applications, handling customer requests and inquiries efficiently, educating customers on automated banking channels, and maintaining high customer satisfaction levels.