128 Help Desk jobs in Dubai

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
  
  

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

As a critical member of our IT infrastructure support team, you will play a key role in monitoring and providing timely support to ensure optimal system performance on a 24x7 basis.

The ideal candidate will possess a strong understanding of monitoring tools (SolarWinds Manage Engine) and IT service management tools, as well as experience in analyzing performance reports for various systems. They should also be familiar with operating system and patch management, network systems, telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage backup, and core applications.

• Timely response to all incidents, requests outages, and performance alerts
• Categorize issues for escalation to appropriate technical teams
• Report preparation based on customer requirements
• Identify and prioritize incidents in accordance with business needs, organizational policies, and operational impact

The successful candidate will demonstrate excellent written, verbal, and interpersonal skills, with a strong focus on customer communication. They should be comfortable working day/night shifts and have experience supporting multiple technical teams in high-uptime environments.

Position Summary

We are seeking a Support Engineer to deliver exceptional technical support services in a fast-paced financial environment.

• Provide high-quality technical assistance to all users in a courteous, professional manner.
• Triage and manage complex issues requiring engagement from multiple teams.
• Develop technical documentation/knowledgebase articles.
• Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications.
• Apply analytical and problem-solving skills across the infrastructure stack.
• Work independently under pressure.
• Be flexible in approach, comfortable dealing with ambiguity when necessary.

The ideal candidate will have experience supporting trading applications at a finance company and be able to onboard users onto technology systems, including remote workstations. They should also be familiar with PC hardware/software troubleshooting and deployment practices for desktops, as well as possess excellent written and verbal communication skills and strong customer service experience.

Required Skills and Qualifications

• Trading application experience at a finance company
• User onboarding onto technology systems
• PC hardware/software troubleshooting and deployment practices for desktops
• Excellent written and verbal communication skills and strong customer service experience

Benefits

This is a hands-on role that requires the ability to handle various priorities with expertise and exceptional judgment.

About the Role

This role offers an opportunity to work in a dynamic financial environment and contribute to delivering exceptional technical support services.

The IT Help Desk team provides critical support to staff members, ensuring they have access to the resources they need to perform their jobs effectively. As an IT Support Specialist, you will play a vital role in resolving user issues and improving overall system performance.

• Ticket Response: Respond promptly to staff inquiries, providing timely solutions to minimize downtime and maximize productivity.
• System Configuration: Configure, troubleshoot, and maintain desktops and laptops, including operating systems, drivers, and software installations.
• Ticket Documentation: Accurately document each step taken for a ticket in the system for record-keeping and transparency purposes.
• Pending Ticket Updates: Regularly check and update ongoing tickets to ensure they are progressing toward resolution.
• Efficient Resolution: Work to solve end-user problems during the first interaction whenever possible.
• User Support: Provide assistance with common user problems, such as password resets, software installation, and network access.
• Prioritized Requests: Handle time-sensitive issues first, especially those affecting critical operations.

SALARY AED 8000

A well-known company is looking to hire an Arabic-speaking IT Help Desk Support Officer for their Abu Dhabi operations. Candidates should have a minimum of two years of experience and possess a valid UAE Driving License.

Responsible for monitoring, troubleshooting, repairing, installing, and upgrading servers, computer desktops, notebooks, workstations, printers, peripherals, as well as associated operating systems and application software.

• Work closely and receive direct instructions from the IT Manager.
• Install, configure, monitor, and maintain computer systems, software applications, operating systems, and network devices.
• Troubleshoot and repair software, computer systems, and network problems.
• Manage user access to the network.
• Provide direct technical support to users, including procedural documentation.
• Test and evaluate new technology and demonstrate it to supervisors.
• Use the helpdesk ticketing system to track tasks, manage assets, and handle hardware/software licenses.
• Participate in team meetings, sharing knowledge, information, and ideas with team members.

• Bachelor's Degree in Information Technology, Computer Science, or equivalent.
• IT Industry Certification is an advantage.
• Minimum 2 years of experience in a similar role.
• Valid driver's license for travel to client sites.

• Technical support experience primarily with Windows-based servers and workstations.
• Previous customer service experience.
• Excellent interpersonal and communication skills.
• Strong technical and organizational skills.
• Ability to work both independently and cooperatively.
• Willingness to work required hours to fulfill responsibilities.

• Reports directly to the IT Manager.

About The Company

Parker Consult is the fastest-growing management consultancy in the Middle East, providing services such as Executive Search, Consultancy, and Training through our Dubai office. Our rapid growth is driven by strong client relationships and quality service delivery, serving MNCs and local firms across the region.

JOB DESCRIPTION

JOB TITLE: Service Desk Engineer

JOB PURPOSE: L1 Support

QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent

CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft

EXPERIENCE: 2 years

REPORTING TO: Service Delivery Manager

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Responding to IT support tickets and inquiries via various channels such as email phone or ticketing systems and documenting solutions and resolutions.
• Handling solving and logging the technical tickets in ticketing system.
• Provide quick and effective assistance with IT systems to all users.
• Prepare IT assets to the users to meet the requirement.
• Responding in a timely manner to technical issues and requests with high quality to meet SLA.
• Installing and configuring computer hardware software systems networks printers and scanners.
• Manage users account in AD and exchange server.
• Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.
• Onboarding new users.
• Excellent problem-solving and analytical skills.
• The ability to break down technological processes and deliver clear step-by-step instructions to users.
• Provide professional support to VIP users.
• Troubleshooting and diagnosing IT problems identifying root causes and implementing solutions to minimize downtime and disruptions.
• Assisting with the setup and deployment of new devices including computers printers and mobile devices.
• Providing training and guidance to end-users on IT tools applications and best practices to enhance their productivity and technical proficiency.
• Work with the team to provide high quality IT services to the users.
• Must be able to communicate in Arabic.
• ITIL certification will be an added advantage.

TECHNICAL SKILLS / COMPETENCIES:

• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• Basic networking experience.
• Comprehensive experience in OS systems.
• Proven experience in ticketing systems.

SOFT SKILLS:

MANDATORY

• Excellent communication skills both written and verbal
• Time Management.
• Research Skills.
• Attention to details.
• Patience.
• Work under pressure.
• Multitask Management
• Analytical and problem-solving skills
• Teamworking skills
• Arabic Speaking and Writing

OPTIONAL

• ITIL
• MCSA
• CCNA

Join to apply for the Service Desk Engineer role at Dicetek LLC.

• Bachelor's degree with a minimum of 5 years of experience in a Service Desk role supporting ICT customers.
• Good knowledge of ICT services such as cloud (VMware and OpenStack), security solutions, data centers, IoT, etc.
• Experience with ITSM tools like ManageEngine and HPSM.
• Strong understanding of ITIL for service management.
• Ability to work in shifts 24x7 and over weekends.
• ITIL V4 certification.
• Additional certifications such as Microsoft, Oracle, or VMware are a plus.
• Good communication skills.
• Proficiency in Microsoft Excel and PowerPoint for reporting.

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Dicetek LLC by 2x.

User Support: Responding to user queries and issues, either via phone, email, chat, or in-person.

Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more complex problems with network connectivity or software functionality.

Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly.

Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems.

Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management.

User Training and Guidance: Educating users on how to use various IT resources and software applications effectively.

Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols.

• Minimum 2 years of experience with exposure in similar Operations
• Educational Background: Often requires at least an associate degree in information technology, computer science, or a related field. Some positions may require a bachelor’s degree.
• Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important.
• Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently.
• Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users.
• Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues.
• Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation can be beneficial.