213 Help Desk jobs in Dubai

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

Customer Service Representative

This is a mid-level customer service position that involves interacting with customers via various channels, including phone, email, and chat. The successful candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

• Provide excellent customer service and support to clients through various communication channels
• Analyze customer issues and provide timely and effective solutions
• Maintain accurate records of customer interactions and transactions
• Work collaboratively with colleagues to achieve team goals and objectives

• Bachelor's degree in Business Administration or related field
• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Able to work in a fast-paced environment
• Able to meet performance metrics and targets

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Dubai, UAE

Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have access to the resources they need to perform their jobs effectively.

In this role, you will work closely with our team to identify and resolve technical issues, provide training and guidance to users, and develop and implement solutions to improve our IT infrastructure.

You will also be responsible for maintaining accurate records of incidents, problems, and requests, as well as collaborating with other teams to ensure that our IT systems are running smoothly and efficiently.

• Provide technical support and assistance to users via phone, email, or in-person
• Identify and resolve technical issues, including hardware, software, and network problems
• Develop and implement solutions to improve our IT infrastructure
• Maintain accurate records of incidents, problems, and requests
• Collaborate with other teams to ensure that our IT systems are running smoothly and efficiently

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 2 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Familiarity with Windows operating system and Microsoft Office software
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Opportunity to work with a dynamic and innovative team

Job Title: Technical Helpdesk
Job Type: Full-time Opportunity

The Service Desk Engineer plays a pivotal role in processing end-user support calls and strives to resolve them directly, where feasible.

Key Responsibilities:

• Attend to all communications to the IT Service Desk (phone, email)
• Provide first-level support to users and enhance first-level resolution percentage
• Log the calls and requests in the Service Desk System
• Determine priorities and impact for the Service Desk calls and mobilize the support team for immediate resolution of high-critical incidents

The ideal candidate will possess skills aligned with new technology rollouts in the IT sector.

We are seeking a highly motivated individual who can handle multiple tasks simultaneously and maintain accurate records of all interactions.

Required Skills and Qualifications:

• Skilled in line with new technology rollouts in the IT
• Able to handle multiple tasks simultaneously
• Maintain accurate records of all interactions

Benefits:

• Fulfilling work environment

We define success by delivering exceptional value to our clients and stakeholders. Our lasting relationships are built on trust, expertise, and a commitment to quality services.

Pivotal to this effort is the provision of tailored solutions that address the unique challenges of doing business in the Middle East market. Our team delivers strategic advice and bespoke solutions for clients operating in the real estate sector.

In this role, you will be responsible for managing reception area activities, serving as the first point of contact, and undertaking administrative tasks. Your duties include greeting visitors, addressing queries, and referring them to relevant personnel.

You will maintain accurate records of visitor and caller interactions, coordinate with mailroom services, and perform routine maintenance of the reception area. Additionally, you will provide support to the office manager in planning and organizing events.

This position requires you to act in accordance with established regulations and perform other administrative duties as required.

We seek a skilled internal service provider who can ensure all administrative support requirements are met efficiently.

To be successful, you should possess fluency in spoken and written English. Proficiency in Arabic is an advantage, while knowledge of French is desirable. A minimum of 3 years' experience in customer-facing roles is essential.

Key skills for this position include strong organizational abilities, excellent oral communication and interpersonal skills, and basic proficiency in MS Office applications (Excel, Word).

We are seeking a highly skilled IT professional to join our team as an IT Support Executive.

This is a full-time opportunity based in Dubai, and the ideal candidate will have a strong background in IT/Computer Science or related field.

The successful candidate will possess excellent troubleshooting, multitasking and communication skills, with experience in Windows OS, Microsoft Office, Active Directory; basic networking.

The following qualifications are preferred but not essential:

• Bachelors or Diploma in IT/Computer Science or related field.
• 1-3 years of IT support/helpdesk experience.
• Familiarity with CompTIA A+, MCP/MCSA, ITIL Foundation, CCNA (basic).

This role offers a competitive salary package and employment visa (if required) for the right candidate.

The Junior IT Systems, AV and Desktop Support role provides first-line technical support across IT systems, audio-visual (AV) infrastructure, and desktop environments.

This position supports hybrid teaching/learning environments with expertise in Windows OS, MS Office Suite, and basic networking concepts.

• Provide first-level support for system access, accounts, and software applications.
• Assist in monitoring and maintaining servers, storage, and network infrastructure under senior team guidance.
• Support system backups, security updates, and routine maintenance tasks.
• Escalate unresolved issues to senior IT staff or vendors as necessary.

• IT Systems Support
  • Provide assistance with system access, accounts, and software applications.
  • Monitor and maintain servers, storage, and network infrastructure under senior team guidance.
  • Support system backups, security updates, and routine maintenance tasks.
  • Escalate unresolved issues to senior IT staff or vendors as necessary.
• Desktop Support
  • Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
  • Provide end-user support for Windows, macOS, and common productivity tools.
  • Maintain and update desktop images, antivirus, and security patches.
  • Document incidents, resolutions, and update the knowledge base.
• Audio-Visual (AV) Support
  • Provide setup and operational support for classrooms, lecture halls, and events using AV systems.
  • Assist in configuring projectors, interactive displays, microphones, video conferencing tools, and streaming platforms.
  • Troubleshoot AV equipment issues promptly during teaching sessions and events.
  • Support staff in using collaboration platforms such as Microsoft Teams and Zoom.
• General IT Support
  • Log and track incidents, service requests, and resolutions via the IT Helpdesk system.
  • Deliver excellent customer service and clear communication to end users.
  • Assist with IT equipment inventory management and asset tracking.
  • Participate in IT projects, upgrades, and deployments as required.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years' Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.