92 Help Desk jobs in Dubai

Help Desk Agent

Dubai, Dubai Khansaheb Group

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Job Description

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

Role Purpose:

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

Key Task and Responsibilities:
  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Handle incoming calls and manage outgoing calls as required.
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
  • Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
Experience, Knowledge and Skills:
  • Graduate Diploma/ITI with 8 years’ Experience in the FM field.
  • At least 14 years’ experience in a helpdesk role.
  • Good Knowledge of all elements of FM services both Hard and Soft.
  • Fluency in English and Arabic and additional Language is a plus.
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Help Desk Agent

Dubai, Dubai Khansaheb Group

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Job Description

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

Role Purpose:

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

Key Task and Responsibilities:
  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Handle incoming calls and manage outgoing calls as required.
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
  • Respond to queries, amend data, and re-issue tasks as required.
  • Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
  • Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.
Experience, Knowledge and Skills:
  • Graduate Diploma/ITI with 8 years’ Experience in the FM field.
  • At least 4 year's experience in a helpdesk role.
  • Good Knowledge of all elements of FM services both Hard and Soft.
  • Fluency in English and Arabic and additional Language is a plus.
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IT Help Desk Engineer - POS & End-User Support

Dubai, Dubai Sharaf DG

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Job Description

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Dubai, United Arab Emirates | Posted on 09/07/2025

We are seeking a skilled and proactive IT Help Desk Engineer with 4–5 years of experience in POS installation and end-user support. The ideal candidate will be responsible for ensuring the readiness and functionality of cashier POS terminals, laptops, and desktops across Retail Stores and Head office. A valid UAE driving license and access to a personal vehicle are mandatory for this role.

Responsibilities
  • Install, configure, and maintain POS terminals at cashier stations across retail outlets.
  • Provide Level 1 and Level 2 help desk support for desktops, laptops, printers and POS systems.
  • Troubleshoot hardware and software issues related to end-user devices and peripherals.
  • Ensure timely resolution of IT support tickets and maintain documentation of incidents.
  • Coordinate with vendors and internal teams for hardware replacements and upgrades.
  • Perform routine checks to ensure device readiness and compliance with IT standards.
  • Support IT asset management and inventory tracking.
  • Travel to various store locations across the UAE as required.
Requirements
  • Required Qualifications & Skills:
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 4–5 years of hands-on experience in IT support and POS system installation.
  • Strong knowledge of Windows OS, networking basics, and endpoint security.
  • Familiarity with retail IT environments and cashier terminal configurations.
  • Excellent troubleshooting and communication skills.
  • Ability to work independently and manage multiple priorities.
  • Valid UAE driving license and personal car – mandatory.
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Customer Service

Dubai, Dubai Galaxy Freight Pvt. Limited

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Job Description

The candidate will be responsible for:

  1. Serving as the primary point of contact for the customers and all internal Galaxy offices.
  2. Relationship management with customers and developing an understanding of their business needs.
  3. Managing the end-to-end process of air export movement, by working closely with the customer and internal stakeholders.
  4. Proactively tracking the shipments and notifying the customers whenever required.
  5. Communicating the changes/deviations from the earlier devised plan, post discussion with the team, to avert risks in routing or movement.
  6. Resolving customer issues by engaging suitable stakeholders.
  7. Monitoring booking trends and following up with customers to increase sales and optimize the customer service experience.
  8. Maintaining accurate records and documentation and ensuring compliance with all relevant regulations and standards.
Apply for this Position

Job Type: Full Time

Job Location: Dubai

Basic required skills:

  • Excellent communication and interpersonal skills.
  • Fluent in Hindi and English (oral and written).
  • Computer literate.
  • Familiar with MS Office tools.
  • Familiar with international logistics and freight forwarding (ocean/air & import/export).
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Representative - Customer Service

Dubai, Dubai WESCO

Posted 1 day ago

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Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
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Customer Service Representative

Dubai, Dubai Connex Emirates

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Job Description

Career Level : Junior Level

Salary : 3000

Industry : Customer Service

Last Date : February 28, 2025

Location : Dubai

Customer Service Representative

We are looking for a friendly and professional Customer Service Representative to join our team. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!

Key Responsibilities
  • Assist customers with inquiries, complaints, and service requests.
  • Provide information about products and services.
  • Handle phone calls, emails, and live chat support.
  • Process orders, returns, and exchanges efficiently.
  • Maintain customer records and update databases.
  • Resolve customer issues with a positive and problem-solving approach.
  • Ensure high levels of customer satisfaction.
Requirements
  • Previous experience in customer service is a plus.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks and work under pressure.
  • Good problem-solving and interpersonal skills.
  • Proficiency in Microsoft Office and CRM systems is an advantage.
  • Willingness to work flexible shifts, including weekends and holidays.
What We Offer
  • Competitive salary and performance-based incentives.
  • Career growth and professional development opportunities.
  • Friendly and team-oriented work environment.
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Customer Service Supervisor

Dubai, Dubai Iiqaf

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Job Description

Overview

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary:

We are seeking a dedicated and experienced Customer Service Supervisor to join our esteemed organization. This pivotal role will focus on overseeing our customer service team, ensuring that exemplary service is provided to all clients and customers, while also driving continuous improvement initiatives. The ideal candidate will possess strong leadership skills and an extensive background in customer service management. As a Customer Service Supervisor, you will be responsible for fostering a positive working environment that encourages team collaboration and professional development. You will implement effective strategies and processes to enhance customer satisfaction and loyalty, while also managing and mitigating any potential customer-related issues. This position requires a strong commitment to excellence, as well as the ability to communicate effectively with both customers and team members. You will play a critical role in shaping the customer experience, and as such, your ability to lead by example and ensure our service standards are met will be paramount. If you are passionate about customer service, possess substantial supervisory experience, and are committed to delivering outstanding results, we invite you to apply and join our dynamic team, where your contributions will make a significant impact.

Responsibilities
  • Supervise and guide the customer service team to deliver high-quality support and service.
  • Develop and implement customer service policies and procedures to enhance service delivery.
  • Monitor team performance metrics and provide regular feedback and coaching to team members.
  • Handle escalated customer inquiries and complaints in a professional manner, ensuring a satisfactory resolution.
  • Conduct regular training sessions for staff to enhance their customer service skills and product knowledge.
  • Compile and analyze customer feedback, utilizing data to improve service processes.
  • Collaborate with other departments to address customer needs and improve overall customer satisfaction.
Requirements
  • Bachelor’s degree in Business Administration, Management, or related field preferred.
  • Minimum of 3 years’ experience in a customer service role, with at least 1 year in a supervisory position.
  • Proven ability to manage and lead a team effectively, promoting a positive and productive work culture.
  • Exceptional communication skills, both verbal and written, with a strong emphasis on customer interaction.
  • Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
  • Strong problem-solving skills and the ability to make decisions rapidly and effectively.
  • Ability to work flexible hours, including evenings and weekends, as required.
  • Accommodation
  • Transportation
  • Health insurance
Qualifications

High School / Bachelor Degree

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Customer Service Agent

Dubai, Dubai Presentail SA

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Job Description

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities
  • Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements
  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
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Customer Service Agent

Dubai, Dubai Presentail

Posted today

Job Viewed

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Job Description

Overview

Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities
  • Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements
  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
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Customer Service Representative

Dubai, Dubai Global Modern Services, Inc. (USA)

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Job Description

Customer Service Representative page is loaded Customer Service Representative Apply locations Dubai time type Full time posted on Posted 30+ Days Ago job requisition id R-00203 It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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