840 Hospitality jobs in Bur Dubai

We strive for a sustainable future, treating our environment with the same care we give to our guests. If you thrive on genuine hospitality and customer satisfaction, this position is perfect for you.

• Deliver exceptional guest experiences through warm welcomes
• Identify and acknowledge IHG Rewards Club members and returning guests in person or over the phone
• Process payments for guest bookings accurately and efficiently
• Ensure seamless check-in and check-out processes
• Anticipate guests' needs to offer personalized recommendations
• Serve as guests' primary contact for bill-related issues and restaurant suggestions

Language Proficiency: Effective communication with Russian-speaking guests is crucial for delivering exceptional service and enhanced satisfaction.

• Excellent communication and interpersonal skills
• Problem-solving abilities to turn challenges into opportunities
• Fluency in the local language; additional language skills are a significant asset
• Basic literacy and computer skills for functional reading, writing, and arithmetic

A competitive salary, benefits package, and opportunities for growth in an inclusive team that celebrates diversity and encourages colleagues to bring their whole selves to work.

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.Check out this article to find out more about our Culture and Principles.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

AT SONDER YOU WILL:

Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution

Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability

Guide guests through the Sonder experience, ensuring they have an amazing first impression

Communicate cross-functionally clearly and with compassion

Own and update standard operating procedures to support team execution

Assist in continuous improvement project design and implementation

Analyze market trends to optimize operations and to proactively address potential guest issues

Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team

WHAT WE'RE LOOKING FOR:

Minimum 3 years of experience managing direct reports; hospitality a plus

Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability

Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive

Great communication skills, able to define clear action steps for their team members and effectively delegate

Ability to take the initiative and problem solve independently

Detail-oriented and organized

Ability to adapt and flex to shifting priorities

Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies

Strong ability to establish positive relationships with others

Thrives in a fast paced, ever-changing, always challenging startup environment

Basic spreadsheet knowledge required i.e., Google suite

Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time

Knowledge of hospitality is a plus

Experience in a start-up environment preferred

Must have a flexible schedule and be able to work nights and weekends as business requires

This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

Competitive compensation

Medical, dental and vision insurance (where applicable)

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts to stay in Sonders

Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles , also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Are you being referred to one of our roles? If so, ask your connection at Sonder about our Employee Referral process!

Competitive Salaries
We strive to be at or above market rates for base salaries.

Stock Options
Our Success is your success. Exempt employees are part of our generous equity program.

Health & Well-Being
Eligible employees have access to our medical, dental, life, vision, and disability insurance plan. (If applicable, depending on location)

Travel
Annual credits toward Sonder bookings as well as stay discounts for friends and family.

Please submit your application with the subject line indicating the Job you are applying for, and only if you meet the requirements. Interested candidates may submit their CV, resume, passport, visa copy, notice period, and salary expectations to .

MAIN PURPOSE

The Soft Services Supervisor is responsible for organizing and coordinating soft services for the offices in the UAE.

Ensures consistency and quality of services across the portfolio by implementing and, in some cases, establishing controls and performance KPIs.

Works closely with the BOS (Building and Office Services) team and external contractors to provide related services effectively, efficiently, and timely.

Implements procedures to ensure organizational effectiveness and efficiency for the office portfolio.

KEY RESPONSIBILITIES

Office and Site Operation

• Ensure high-level service in receptions, telephone operations, cleaning, and cafeterias, and track performance.
• Develop, manage, and track changes in services.
• Propose, define, and implement food and beverage services for offices in Dubai.
• Responsible for arranging soft service-related supplies.
• Manage parking spaces.
• Liaise with building management on office-related matters such as access cards, office keys, parking, pest control, etc.
• Communicate with suppliers and partners to ensure positive collaboration.

Office Equipment

• Supervise the implementation of new office systems, processes, and procedures.
• Responsible for cleaning all offices and ordering necessary supplies/equipment, including relations with service vendors.

Archiving

• Track archiving policies and procedures.

Travel Management

• Ensure corporate rates are in place and communicated (airlines, cars, hotels).
• Perform quarterly reviews and CS surveys for travel service providers.
• Provide second-level support for travel bookings.

Team Management

• Support and guide direct and indirect reports, whether locally or remotely.
• Support and guide external staff supporting the group.

Change Management

• Propose and support change management processes such as flexible work environments within Dubai.
• Innovate by proposing and implementing new initiatives.

We are seeking a professional host to provide exceptional guest service in a fast-paced environment.

1. Ensure seamless table management by seating guests efficiently and maintaining cleanliness throughout the dining area.
2. Communicate clearly with colleagues and guests to ensure a positive and welcoming experience.
3. Manage conflict and handle difficult situations with tact and diplomacy.
4. Stay organized and prioritize tasks to meet the needs of multiple guests and tables.
5. Develop strong relationships with team members to foster a positive and supportive work environment.

This role requires excellent communication, problem-solving, and interpersonal skills. If you are a motivated and detail-oriented individual who excels in a dynamic environment, we encourage you to apply.

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Ability to lift up to 10 pounds and stand for extended periods.

We specialize in crafting exceptional experiences, complemented by delectable food and beverages. Our team of experts takes the initiative to deliver services that seamlessly blend transactional efficiency with memorable interactions.

Critical elements include maintaining a safe work environment, adhering to established protocols, upholding quality standards, and ensuring professional appearance and communication. Our team members will be on their feet, moving around, managing menu options, and taking a proactive approach to work.

As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and presentation of guest rooms and public areas.

• Maintain the highest standards of cleanliness in guest rooms and public areas.
• Provide exceptional service to guests by being attentive to their needs and responding promptly to requests.
• Collaborate with other departments to ensure seamless guest experiences.

• Ensure the cleanliness and presentation of guest rooms and public areas according to hotel standards.
• Assist guests during their stay and maintain accurate records of cleaned rooms and restocked items.
• Liaise with the Supervisor and Coordinator to ensure timely delivery of guest requests.

• Service-focused personality with strong interpersonal skills.
• Previous experience in a similar role in a 5-star hotel is an asset.
• Good communication skills with fluent English language proficiency.
• Attention to detail and commitment to maintaining high standards of cleanliness.

This is a fantastic opportunity to work in a fast-paced environment and provide exceptional service to our guests. If you are a team player who takes pride in their work, we encourage you to apply for this exciting role.

Job Overview

We are seeking an experienced Hospitality professional to join our team as a Guest Services Associate. As the primary point of contact for office residents and their guests, you will be responsible for delivering exceptional service experiences.

This role is based at Mandarin Oriental Downtown, Dubai within the Guest Relations department.

Key Responsibilities:

• Greet and welcome office residents, clients, and visitors in a courteous and professional manner.
• Maintain the reception area to ensure it is tidy, presentable, and aligned with brand standards.
• Handle incoming phone calls, emails, and inquiries, directing them to the appropriate departments.
• Coordinate meeting room bookings and support with administrative tasks.
• Assist with resident requests and liaise with building management for any service requirements.
• Ensure security protocols are followed, including registration and access control.

As a seasoned hospitality professional, you will be responsible for delivering exceptional service to our guests.

Key Responsibilities:

• Greet and serve customers in a timely manner, providing detailed information on menus while ensuring seamless front-of-house operations.
• Monitor and attend to guests' needs in a fast-paced environment, maintaining a polite and courteous demeanor at all times.
• Maintain the cleanliness and organization of dining areas and service stations.
• Foster effective communication with Kitchen Staff to ensure accurate orders are delivered promptly.

Requirements:

• A minimum of one year's experience as a server in a standard hotel is required.
• The ability to focus attention on guest needs, remaining calm and courteous under pressure.
• Strong interpersonal and problem-solving skills are essential.
• The ability to work effectively in a fast-paced environment is crucial.
• Cohesive teamwork is vital to success in this role.

The Executive Housekeeper plays a vital role in ensuring exceptional customer experiences within the hotel's biggest department. With excellent knowledge and management skills, they oversee the entire housekeeping team, guaranteeing guest rooms and public areas are immaculately clean and meet high standards.

Key Responsibilities:

• Oversight of daily housekeeping operations to ensure impeccable cleanliness and hospitality standards
• Leading the housekeeping team with expertise and guidance to achieve exceptional results
• Developing and implementing strategies to improve housekeeping efficiency, productivity, and quality

Essential Qualifications:

• At least 2-5 years of experience as an Executive Housekeeper
• Luxury hotel brand experience with expertise in delivering high-end service expectations
• Housekeeping procurement and inventory management skills
• Fluent English language proficiency
• A keen eye for detail
• Familiarity with smart rooms and automation in luxury settings

Additional Expertise:

• Budget forecasting and resource optimization skills
• Vendor negotiation experience
• Team training and coaching expertise

Work Arrangements:

• On-site work required
• Full-time employment