603 Hospitality jobs in Dubai Marina

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MAIN PURPOSE

The Soft Services Supervisor is responsible for organizing and coordinating soft services for the offices in the UAE.

Ensures consistency and quality of services across the portfolio by implementing and, in some cases, establishing controls and performance KPIs.

Works closely with the BOS (Building and Office Services) team and external contractors to provide related services effectively, efficiently, and timely.

Implements procedures to ensure organizational effectiveness and efficiency for the office portfolio.

KEY RESPONSIBILITIES

Office and Site Operation

• Ensure high-level service in receptions, telephone operations, cleaning, and cafeterias, and track performance.
• Develop, manage, and track changes in services.
• Propose, define, and implement food and beverage services for offices in Dubai.
• Responsible for arranging soft service-related supplies.
• Manage parking spaces.
• Liaise with building management on office-related matters such as access cards, office keys, parking, pest control, etc.
• Communicate with suppliers and partners to ensure positive collaboration.

Office Equipment

• Supervise the implementation of new office systems, processes, and procedures.
• Responsible for cleaning all offices and ordering necessary supplies/equipment, including relations with service vendors.

Archiving

• Track archiving policies and procedures.

Travel Management

• Ensure corporate rates are in place and communicated (airlines, cars, hotels).
• Perform quarterly reviews and CS surveys for travel service providers.
• Provide second-level support for travel bookings.

Team Management

• Support and guide direct and indirect reports, whether locally or remotely.
• Support and guide external staff supporting the group.

Change Management

• Propose and support change management processes such as flexible work environments within Dubai.
• Innovate by proposing and implementing new initiatives.

Greet guests in a professional and timely manner. Prepare and serve beverages such as cocktails, wine, and beer.

We deliver diverse hospitality experiences worldwide. Our commitment is to bring people together through authentic interactions.

At DAMAC hotels & resorts, we create a unique living experience for our guests to be able to experience our proposition "There's no place like Maison".

We seek for talented, initiative people, who are able to drive energy into the company along with the ability to 'think outside of the box"

Job Purpose:

To ensure that the planning, coordinating, administration as well as communications and information functions and duties are carried out in a professional, discreet, exact and prompt manner in accordance with the expected standards

Job Responsibilities:

• Schedule meetings and appointments with external and internal guests
• Keeping the Director informed of appointments and meetings scheduled and ensuring enough time for each meeting and assist Director to keep to the timetable on a daily basis by ensuring that internal attendees arrive on time
• Ensure reports are on hand prior to meetings and that correspondence & information are available for managers when having meetings
• To be responsible for scheduling/coordinating the following meetings (including notification of dates, times, location of meetings to all attendees and advising attendees of any changes well in advance)
• Taking minutes of the meeting for distribution
• Typing of all reports and correspondence received in either manuscript or dictated form
• Filing of all documents and update systems when necessary to ensure easy reference
• Manage travel arrangement including flights, accommodations, transfers etc.
• Coordination with who wish to meet the Director – giving them directives according to the Hotel policy and to take right route for resolving their issues, not to overload the Director
• Ensure equipment in Executive Offices, including photocopier is working at all times with adequate supplies of paper, toner, and etc.
• Keeping purchase requests in the Purchase Management System up to date
• To attend any hotel functions as requested by the Director
• To attend training and meetings as and when required
• To take an interest in and keep up-to-date with events occurring in the hotel
• Promote a professional image of the office at all times to internal and external customers
• In Charge of Outsourced Rewards for the Hotel and Any other duties as may reasonably be requested by the management, Learning & Development & Human Resources Dept.

Qualifications and Experience:

• At least 3 years' experience as Administrator to the Director
• Has worked in a multi-cultural environment
• High organization and administrative skills
• Maintains communication with department heads and respective teams
• Should be able to communicate well at all levels
• Flexible approach to people and tasks
• Must hold a University Degree

Immerse yourself in a world of exceptional service as a Hostess in a luxurious setting. You will be the first point of contact, creating a lasting impression with your charm and effective communication skills.

As a key member of our team, you will greet guests upon arrival, inform them of their wait time, monitor the waiting list, show guests to their tables, and bid farewell as they leave.

Our ideal candidate possesses excellent customer service skills, enabling them to interact positively with guests from diverse backgrounds.

We value teamwork and collaboration, providing training and leadership support to help you succeed in this fast-paced environment.

Ideally, you have international experience in a similar role or 2 years of working within a high-end establishment.

Additionally, you possess strong communication skills, allowing you to effectively interact with guests and colleagues alike.

The role of a Welcoming Host Representative is pivotal in creating a warm and inviting atmosphere for our guests. As the primary point of contact, you will ensure that every guest feels valued and their needs are met efficiently and courteously.

Key responsibilities include addressing inquiries, resolving complaints, and communicating effectively with various departments to fulfill guests' requests. You will also be responsible for maintaining an organized and tidy front desk area, promoting a professional atmosphere.

• Greet and welcome guests promptly upon arrival, ensuring a positive first impression.
• Provide accurate information and assistance to guests regarding services and facilities.
• Handle and resolve guest complaints professionally, maintaining a calm demeanor.
• Communicate with other departments to ensure guests' needs and special requests are met.
• Maintain an organized and tidy front desk area, promoting a professional atmosphere.
• Record and update essential guest information in the system promptly and accurately.
• Coordinate with housekeeping and maintenance for guest room issues and service requests.
• Assist in arranging extracurricular activities or special packages for guests as needed.
• Promote additional services or products to enhance the guest experience when appropriate.
• Monitor guest feedback actively, suggesting improvements to enhance satisfaction.
• Stay updated on local events and attractions to provide guests with useful recommendations.
• Ensure compliance with hotel policies and maintain confidentiality of sensitive information.

• High school diploma or equivalent required; hospitality certification is a plus.
• Excellent interpersonal and communication skills, both written and verbal.
• Previous experience in customer service or hospitality roles preferred.
• Strong problem-solving skills and ability to handle stressful situations calmly.
• Proficient in computer systems, including Microsoft Office and reservation software.
• Availability to work varied shifts, including weekends and holidays.
• Positive attitude, attention to detail, and a commitment to guest satisfaction.

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The primary objective of this role is to provide exceptional customer service by managing incoming calls and inquiries with a professional and friendly demeanor.

Maintaining effective communication with all related departments is essential to ensure seamless service delivery.

Employees in this position must handle every query in a polite and courteous manner, exceeding guest expectations at all times.

Ensuring guests are greeted by name upon calling as per the hotel standard is crucial for building strong relationships with our clients.

Staying up-to-date on the latest hotel and local services information is vital for providing accurate and helpful responses to our guests' queries.

• Previous experience as a Telephone Operator or similar role is highly desirable.
• Availability within the UAE and the ability to start immediately are essential requirements for this position.

This role offers a unique opportunity to work in a dynamic and fast-paced environment where employees can grow and develop their skills.

Applicants should be aware that this role requires strong interpersonal skills, attention to detail, and the ability to multitask in a busy call center environment.

Delivering exceptional customer experiences is at the forefront of our restaurant's mission. We're seeking energetic and caring individuals to join our team as Server or Host/Hostess . These roles are perfect for those who thrive in fast-paced environments and take pride in providing outstanding service to our guests.

1. Ensuring a warm welcome to our customers, escorting them to their tables with a smile and making them feel valued.
2. Presenting menus and offering personalized recommendations, showcasing our daily specials and promoting our products in an engaging manner.
3. Listening actively to customer feedback and suggestions, addressing any concerns promptly and professionally.
4. Suggestively selling products, taking orders accurately, and communicating effectively with the kitchen team.
5. Providing excellent customer service, ensuring that every guest leaves feeling satisfied and eager to return.
6. Maintaining high standards of cleanliness and presentation, reporting any issues to management.
7. Collaborating with the team to achieve seamless service, supporting one another in delivering exceptional experiences.

Our ideal candidate possesses strong communication skills, a positive attitude, and a genuine passion for delivering exceptional customer experiences. If you're looking for a dynamic and supportive work environment where you can grow and develop your skills, we encourage you to apply.

Available to start immediately, preferably with a Visit Visa or Cancelled Visa.

Travel is a journey that brings people together. At Holiday Inn, we strive to make it a memorable experience for all.

We start with a warm welcome for every guest, whether they're traveling for business or leisure. Our goal is to create unforgettable moments and help our guests build lifelong memories. With over 70 years of experience, we've perfected the art of hospitality.

Holiday Inn & Suites Dubai Science Park is looking for a detail-oriented Night Manager to lead their team. Located in the heart of Dubai Science Park, our hotel offers easy access to top attractions, world-class dining, and exciting entertainment options.

1. Fostering exceptional relationships with colleagues and guests
2. Leading by example and driving results-driven performance
3. Maintaining seamless operations while ensuring impeccable guest experiences

We provide a supportive environment where you can grow professionally and personally. Join us as a detail-oriented Night Manager and take your career to the next level!