359 Hotel Management jobs in Dubai

This is a senior leadership position responsible for overseeing property operations and driving revenue growth. The successful candidate will have a proven track record in sales and marketing leadership, with a strong commercial focus.

A Hotel Supervisor Role

As a hotel supervisor, you will oversee the housekeeping and laundry departments, ensuring exceptional standards are met. Your role will involve handling guest complaints and special requests, inspecting public areas and rooms, and managing inventory.

• Lead a team in maintaining high housekeeping and laundry standards.
• Handle guest concerns and requests to ensure satisfaction.
• Inspect public areas, rooms, and equipment to exceed guest expectations.

• A high school diploma or equivalent, plus one year of supervisory experience in housekeeping.
• Strong communication skills, including speaking the local language(s).

This role offers competitive salaries, inclusive teams, and opportunities for growth. We celebrate diversity and welcome all backgrounds and perspectives.

Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to oversee the day-to-day activities of our hotel. The successful candidate will be responsible for managing the front desk, housekeeping, food and beverage services, and maintaining high standards of customer service.

• Manage the front desk team and ensure excellent customer service at all times
• Oversee the housekeeping department and ensure that rooms are cleaned and maintained to the highest standards
• Develop and implement effective marketing strategies to increase occupancy rates and revenue
• Manage the food and beverage services, including menu planning and staff training

To be considered for this role, you must have:

• A bachelor's degree in hospitality or a related field
• At least 5 years of experience in hotel management
• Excellent communication and leadership skills
• A proven track record of increasing occupancy rates and revenue

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also provide opportunities for career advancement and professional development.

We are seeking an experienced Hotel HR Operations Manager to oversee the hotel's HR operations, drive employee engagement initiatives and ensure smooth HR processes to support a high-performing hospitality team.

• Manage the full recruitment lifecycle including job posting interviewing and onboarding new hires in Dubai.
• Develop and implement HR policies and procedures that align with the hotel's goals and objectives.
• Support employee relations and address employee inquiries or concerns promptly.
• Oversee performance appraisal processes and employee development initiatives to enhance employee skills and productivity.
• Ensure compliance with local labor laws and regulations in Dubai.
• Maintain accurate HR records and generate reports for management to inform decision-making.
• Organize training and development programs to enhance employee knowledge and skills.

• Bachelor's degree in Human Resources, Business Administration, or a related field is required.
• Fluency in Arabic and English is mandatory for this role.
• A minimum of 3-5 years of experience in an HR role preferably as a manager is essential.
• Strong knowledge of HR best practices and relevant labor laws in Dubai is necessary.
• Excellent communication, negotiation, and interpersonal skills are required.
• Proficient in HR management systems and Microsoft Office Suite is preferred.
• Demonstrated ability to handle sensitive information and maintain confidentiality is essential.
• Proactive and able to work both independently and in a team is required.

The salary range is AED 12000 - 15000.

Required Experience: Manager.

We are seeking a hospitality professional who delivers exceptional customer service and provides creative solutions to our guests.

• Ensure a warm welcome for arriving guests by greeting them warmly and ensuring their luggage is safely stored in the vehicle.
• Escort guests to the lobby, open car doors, and maintain parking spaces for guest convenience.
• Maintain updated knowledge of hotel services and provide information to guests during their stay.
• Hand over relevant information during shift changes to ensure seamless continuity of service.
• Address guest complaints promptly and maintain good public relations.

1. Ensure all areas, including key cabinets and parking spaces, are clean and tidy at all times.
2. Efficiently manage airport and crew transportation to meet guest needs.

Responsibilities Include: Maintaining an up-to-date knowledge of the hotel and its services, providing information and responding to guest queries, and ensuring effective handovers and gaining information from earlier shifts.

Job Title: Guest Services Representative

We are seeking a highly skilled Guest Services Representative to provide exceptional experiences for our guests. As a key member of our team, you will be responsible for delivering outstanding customer service, ensuring seamless check-in and check-out processes, and contributing to the overall success of our hotel.

• Deliver exceptional customer service to guests, responding to their queries and concerns in a timely and efficient manner
• Ensure that all guest interactions are positive and memorable, exceeding their expectations
• Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise
• Maintain accurate records and reports, ensuring that all necessary information is up-to-date and easily accessible
• Collaborate with other departments to ensure seamless communication and coordination

• Previous experience in a customer-facing role, preferably in the hospitality industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
• Ability to work independently and as part of a team, with a flexible and adaptable approach
• High school certificate or equivalent, with relevant training or certifications in hospitality or a related field

We offer a competitive salary and benefits package, including opportunities for career development and advancement. Our hotel is committed to creating a positive and inclusive work environment, where every employee feels valued and supported.

Our hotel is a leading provider of luxury accommodations and exceptional guest experiences. We are dedicated to delivering outstanding service and exceeding the expectations of our guests, every time.

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Hyatt Centric Jumeirah Dubai

AE - DU - Dubai

Front Office

Hourly/Entry Level Employee

Full-time

Worldwide

Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.

AtHyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.

• High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in either Spanish, French or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment

We are seeking a highly skilled Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and professional manner.

Your primary focus will be on identifying guest needs and determining suitable room types to ensure maximum guest satisfaction.

You will also be responsible for verifying room availability and rates, explaining guarantee, special rate, and cancellation policies to callers, and accommodating and documenting special requests.

In addition, you will answer questions about property facilities/services and room accommodations, follow sales techniques to maximize revenue, and input and access data in the reservation system.

You will also be required to indicate special room reservations by inputting correct codes and rates, escalate guest concerns following company procedures, and maintain a clean and professional appearance at all times.

Furthermore, you will protect company assets and maintain confidentiality of proprietary information, welcome guests according to company standards, addressing their service needs and thanking them with genuine appreciation.

You will communicate clearly and professionally with others, develop positive working relationships, and support team goals.

Key Responsibilities:

1. Process all reservation requests, changes, and cancellations via phone, fax, or mail.
2. Identify guest needs and determine suitable room types.
3. Verify room availability and rates.
4. Explain guarantee, special rate, and cancellation policies to callers.
5. Accommodate and document special requests.
6. Answer questions about property facilities/services and room accommodations.
7. Follow sales techniques to maximize revenue.
8. Input and access data in the reservation system.
9. Indicate special room reservations by inputting correct codes and rates.
10. Escalate guest concerns following company procedures.
11. Maintain a clean and professional appearance.
12. Protect company assets and maintain confidentiality of proprietary information.
13. Welcome guests according to company standards.
14. Communicate clearly and professionally with others.
15. Develop positive working relationships and support team goals.

To be successful in this role, you will need:

• A high school diploma or equivalent.
• No related work experience is required, but supervisory experience would be an asset.
• No specific licenses or certifications are needed.

This role offers a competitive salary and benefits package, including opportunities for career growth and development.

Please note that this job description is subject to change based on business needs.

About The Job

An opportunity has arisen for a Guest Services Executive to join our Front Office team at Jumeirah Marsa Al Arab Hotel .

• Manage and fulfill special guest requests, such as room amenities, dining reservations, and transportation arrangements, ensuring personalized service.
• Handle and resolve more complex guest issues and complaints, working to achieve a satisfactory resolution and restore guest satisfaction.
• Actively solicit and review guest feedback, using insights to make improvements and address any recurring issues.
• Collaborate with other hotel departments to coordinate guest services and ensure that all requests and needs are met efficiently.
• Provide guidance and support to Guest Service Executives, assisting with training and development as needed.
• Identify opportunities for service improvement and implement best practices to enhance the overall guest experience.

• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills
• Detail oriented

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.