19 Hotel Managers jobs in Abu Dhabi

Job Description

• Provide excellent guest service, including efficient check-in / check-out, reservations, and a welcoming experience
• Manage guest inquiries, requests, and complaints professionally and timely
• Process payments, post charges, and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates, promotions, and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications

Additional Information

Male Guest-oriented mindset

Attention to detail

Team player

Adaptability

Conflict resolution

Organizational skills

Minor Hotels Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Minor Hotels Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

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Company Description
Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.

Company Description
Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.
Job Description

• Provide excellent guest service, including efficient check-in/check-out, reservations, and a welcoming experience
• Manage guest inquiries, requests, and complaints professionally and timely
• Process payments, post charges, and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates, promotions, and local attractions
• Follow safety and security procedures while providing concierge-level service
  

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years' experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts, including weekends and holidays
• Strong communication, teamwork, and adaptability skills
  

• Male Guest-oriented mindset
• Attention to detail
• Team player
• Adaptability
• Conflict resolution
• Organizational skills

• Seniority levelEntry level

• Employment typeFull-time

• Job functionOther
• IndustriesHospitality

Referrals increase your chances of interviewing at Minor Hotels by 2x

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• Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
• Manage guest inquiries requests and complaints professionally and timely
• Process payments post charges and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates promotions and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications :

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts including weekends and holidays
• Strong communication teamwork and adaptability skills

Additional Information :

• Male Guest-oriented mindset

• Attention to detail

• Team player

• Adaptability

• Conflict resolution

• Organizational skills

Remote Work :

No

Employment Type :

Full-time

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction

• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately

• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas

• Assure compliance and coordination of guests needs, requests and personal preference

• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards

EOE/AA/Disabled/Veterans

A Guest Services Executive - Level45 provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.

What will I be doing

As Guest Services Executive - Level45 you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• This role is for our Level45; a premium club at Conrad Abu Dhabi Etihad Towers
• Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

What are we looking for

Guest Service Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all

The Guest Service Executive will act as an ambassador of the hotel, providing special assistance and information about local area attractions to guests and patrons. The ideal candidate will be able to offer a wide selection of alternatives for guest satisfaction.

Key responsibilities include:

• Greeting guests with a friendly and sincere welcome.
• Responding to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service.
• Answering telephone calls and inputs messages into the computer.
• Arranging and confirming recreation, business and dining activities both inside and outside the hotel.

The successful candidate will possess excellent communication skills, be able to listen effectively and comprehend the English language to understand and obtain instructions and information.

What We're Looking For

Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.

Bachelor's degree in Hospitality Management or related field. Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error.

Benefits

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision

Join to apply for the Guest Services Executive - Level45 - Conrad Abu Dhabi Etihad Towers role at Hilton

Join to apply for the Guest Services Executive - Level45 - Conrad Abu Dhabi Etihad Towers role at Hilton

A Guest Services Executive - Level45 provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Services Executive - Level45, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• This role is for our Level45; a premium club at Conrad Abu Dhabi Etihad Towers
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
  

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling
  

• Seniority levelEntry level

• Employment typeFull-time

• Job functionOther
• IndustriesHospitality

Referrals increase your chances of interviewing at Hilton by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

EOE/AA/Disabled/Veterans

A Guest Services Executive - Level45 provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.

What will I be doing

As Guest Services Executive - Level45 you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• This role is for our Level45; a premium club at Conrad Abu Dhabi Etihad Towers
• Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

What are we looking for

Guest Service Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!