83 Hotel Managers jobs in Abu Dhabi

A Front Desk Associate is responsible for ensuring a seamless guest experience by efficiently handling their inquiries and needs.

The ideal candidate will possess excellent communication skills, be proactive, and have a passion for delivering exceptional service.

Luxury Guest Services Ambassador

Welcome guests to our establishment with a warm, engaging smile and exceptional personalized service. Ensure the lobby area reflects luxury standards.

A typical day includes:

Greeting guests warmly upon arrival and departure, maintaining eye contact and a professional demeanor.

Anticipating guest needs and offering assistance (directions, amenities, transportation).

Recognizing VIPs, repeat guests, and loyalty program members, offering personalized welcomes.

Supporting Front Desk and Concierge teams by guiding guests to services or staff members.

Maintaining a visible presence in the lobby at all times, ensuring cleanliness and ambiance align with luxury standards.

Liaising with departments to ensure seamless guest experiences.

Representing InterContinental values, culture, and standards through every interaction.

Requirements

• High school diploma or equivalent; hospitality or tourism diploma preferred.
• Fluent in English (spoken and written); additional languages are a plus.

Skills & Attributes

• Impeccable grooming and professional appearance.
• Outstanding interpersonal and communication skills.
• Friendly, approachable, and confident personality.

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction

• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately

• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas

• Assure compliance and coordination of guests needs, requests and personal preference

• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards

As a Guest Services Representative, you are responsible for delivering exceptional guest experiences in a timely and efficient manner.

• Manage guest inquiries with a high level of professionalism
• Ensure thorough knowledge of menu offerings to provide accurate recommendations
• Follow established procedures to address any issues that may arise
• Prioritize maintaining Hilton's grooming standards at all times
• Courteously respond to callers and visitors
• Familiarize yourself with the restaurant's seating arrangements to ensure smooth operations
• Comply with all relevant hotel security, fire safety regulations, and health and safety legislation

• Excellent communication skills to effectively engage with guests
• Dedication to delivering outstanding customer service consistently
• Flexibility to adapt to various work situations and priorities
• Able to work independently or as part of a team

Preferred Qualifications: Degree in a relevant field, prior experience in Food and Beverage, cash handling, and knowledge of Food Hygiene Regulations.

We are a leading hospitality company with a global presence across various brands. We strive to create unforgettable experiences for our guests through dedicated teamwork and a passion for excellence.

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)

Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi

A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Guest Services, Operations, and Front Office

Front Office Receptionist Role

We are seeking a Front Office Receptionist to join our team.

• This is a role that requires excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment.
• You will be responsible for handling guest inquiries, resolving issues, and providing information about hotel services and facilities.

In this role, you will work closely with other departments to ensure seamless guest experiences and uphold high standards of service quality.

About This Opportunity

This is an exciting opportunity to work in a dynamic and growing organization, where you can develop your skills and knowledge, and make a real difference in people's lives.

Key Responsibilities

• Handle guest check-in and check-out processes efficiently and accurately
• Provide personalized service to guests, responding to their needs and resolving any issues promptly
• Maintain strong knowledge of hotel services and facilities to provide tailored recommendations
• Work collaboratively with other departments to ensure seamless guest experiences

What You'll Need

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset

Benefits

We offer a range of benefits to support your physical and mental well-being, including access to employee wellness programs, fitness center, and on-site medical services.

Why Choose Us

We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer opportunities for growth and development, and are dedicated to supporting our employees' career goals and aspirations.

Grand Hyatt Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Guest Services Host (Telephone Operator) - Arabic speaking at Grand Hyatt. You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Host is responsible to contribute to the smooth and efficient running of the Telecommunications department within the Rooms Division.

• Provide an excellent and consistent level of service to customers.
• Contribute to the smooth and efficient running of the Telecommunications department within the Rooms Division.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.
• Arabic language proficiency is required for this role.

• Entry level

• Full-time

• Design, Art/Creative, and Information Technology

• Hospitality

Capital Health Screening Centre, a M42 partner, offers efficient streamlined medical screenings for individuals and companies in Abu Dhabi, Musaffah, Al Ain, and Al Dhannah city, for residency visas, occupational health certificates, and eligibility for pension and benefits.

We are searching for UAE Nationals to be part of our Patient Access Services team. As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).

This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

• Greet and assist patients, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance eligibility, and schedule appointments.
• Handle cash collections, billing inquiries, and ensure accurate patient identification.
• Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
• Perform clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Communicate effectively with patients, families, and medical teams in a timely and professional manner.
• Contribute to process improvements and initiatives aimed at enhancing service excellence.

• UAE National with a family book
• 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
• Strong attention to detail with the ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
• Fluency in both English and Arabic, with the ability to serve as a translator.

A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Services Executive, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations

Conrad Abu Dhabi Etihad Towers

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office