19 Hotel Managers jobs in Abu Dhabi

The Guest Services Supervisor is responsible for ensuring a high level of guest satisfaction by overseeing the front office operations, managing staff, and maintaining a smooth check-in/check-out process.

1. Ensure that all staff members have a thorough understanding of hotel features, services, hours of operation, room rates, and promotions.
2. Handle FIT guest and group check-outs according to standard procedures, ensuring timely and efficient processing.
3. Maintain punctuality among staff and document attendance records.
4. Ensure that all equipment and supplies at the front desk are adequate and well-maintained to facilitate seamless guest interactions.
5. Prepare bi-weekly schedules based on business levels, taking into account staffing needs and guest demands.
6. Monitor and record staff absences, adhering to company policies and procedures.
7. Conduct regular inspections of staff grooming and attire to ensure they meet established standards.
8. Maintain a positive working environment and foster good relationships within the department.
9. Pre-assign rooms in the system and follow up on requirements to ensure guest comfort and satisfaction.
10. Prepare for guest arrivals, including packages and registration cards, to create a warm welcome experience.
11. Handle guest complaints promptly and efficiently, striving to resolve issues to the guest's satisfaction.
12. Monitor room status and coordinate with Housekeeping for unclean or out-of-service rooms, ensuring minimal disruption to guests.
13. Resolve discrepancies in room status, maintaining accurate records and reporting any issues to management.
14. Follow up on unfinished assignments with the next supervisor, ensuring continuity and accountability.
15. Monitor cashiering procedures, including adjustments, paid outs, and currency exchange, to maintain accuracy and transparency.
16. Post and transfer charges, settle guest accounts, and close cashiering operations to ensure financial integrity.
17. Maintain telephone service quality, responding to calls within 3 rings to provide exceptional guest service.
18. Ensure that personnel appearance and hygiene standards are upheld, reflecting positively on the hotel's brand image.
19. Oversee express check-in/check-out procedures, streamlining processes to enhance guest convenience.
20. Handle late and group check-ins/outs according to hotel policies, ensuring compliance and minimizing disruptions.
21. Resolve and document traces and discrepancies, maintaining a secure and transparent environment.
22. Monitor the house bank and safe deposit procedures, adhering to strict security protocols.

• Bachelor's degree in Hotel Management or relevant field.
• At least 2 years of experience in Front Office or Guest Service roles.
• Knowledge of yield management and cost control principles.
• Proficiency in English, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.

This role offers opportunities for growth and development, as well as a competitive salary and benefits package.

• Engage in continuous learning through personal development plans, staying updated on industry trends and best practices.
• Perform any other duties assigned by superiors, demonstrating flexibility and adaptability in a fast-paced environment.

FrontOfficeManagement

Job Description

We are looking for a highly motivated and detail-oriented individual to join our team as a Guest Experience Expert. The successful candidate will be responsible for delivering exceptional guest experiences, processing operational needs, addressing guest requests, and completing reports.

The ideal candidate will have a high school diploma or equivalent and no prior related work experience is required. They should be able to maintain confidentiality, protect company assets, uphold quality standards, and ensure their uniform, personal appearance, and communications are professional.

Required Skills and Qualifications

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: No related work experience required
• Supervisory Experience: None
• License or Certification: None

Benefits

Maintaining a safe workplace, following company policies and procedures, and protecting company assets are critical components of this role. Additionally, the Guest Experience Expert will be on their feet and moving around frequently, taking a hands-on approach to work.

Others

MARriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Maintain and update guest history profiles through the Opera guest profile system
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Give courtesy calls and complete the daily call log as per established guidelines

EOE/AA/Disabled/Veterans

A Guest Services Executive - Level45 provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.

What will I be doing

As Guest Services Executive - Level45 you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• This role is for our Level45; a premium club at Conrad Abu Dhabi Etihad Towers
• Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

What are we looking for

Guest Service Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

We are seeking a seasoned Front Office Supervisor to lead our team. In this role, you will be responsible for ensuring that hotel staff have in-depth knowledge of hotel facilities, services, operating hours, room rates, special packages, and promotions.

1. Maintain a smooth check-out process for FIT guests and groups according to standard procedures.
2. Ensure staff punctuality and maintain accurate attendance records.
3. Maintain the Front Desk area by ensuring all equipment is in good working condition and supplies are adequate for operations.
4. Anticipate high business volume and prepare requisitions to replenish supplies accordingly.
5. Create bi-weekly schedules based on business levels.
6. Evaluate and document staff performance, addressing any issues or concerns.
7. Maintain a positive working environment and foster good departmental relationships.
8. Pre-assign rooms using the hotel's computer system and follow through on guest requirements.
9. Prepare for guest arrivals by preparing packages and registration cards.
10. Handle guest complaints professionally, following established procedures to ensure guest satisfaction.
11. Monitor room status and report any unclean or out-of-service rooms, resolving any discrepancies.
12. Review outstanding assignments and coordinate with supervisors as needed.
13. Oversee cashiering procedures, including adjustments, paid outs, currency exchange, and account settlements.
14. Verify cashier summaries and complete remittance envelopes accurately.
15. Respond promptly to telephones and maintain high standards of personal appearance and hygiene.
16. Manage express check-in/check-out procedures and handle late check-out requests efficiently.
17. Coordinate group check-ins/outs and resolve related issues.
18. Monitor house bank and safe deposit procedures, including key inventory management.

Additional Responsibilities:

• Pursue ongoing learning and development opportunities through internal training programs.
• Perform any other duties assigned by superiors as needed.

Key Accountabilities:

• Represent our brand values, building strong relationships and delivering exceptional guest experiences emphasizing hospitality principles.

Our Company Culture:

• Communicate and embody our vision, mission, and values, leading by example and cascading to subordinates.

Confidentiality:

• Maintain confidentiality and secure storage of all intellectual property and data, adhere to policies, and keep information confidential during and after employment.

Job Requirements:

• Bachelor's degree in Hotel Management or relevant field.
• A minimum of 2 years of experience in Front Office or Guest Service roles.
• Knowledge of yield management and cost controls.
• Excellent English communication skills, both written and spoken.
• Pleasant personality with strong communication and interpersonal skills.

Experience has taught us that a Night Manager is not just a title, but a calling to lead by example. If you have what it takes to be a beacon of hope and guidance during the night shift, then we want to hear from you. As our ideal candidate, you will be responsible for overseeing the Night Audit process with precision and accuracy, ensuring the safety and security of our guests at all times.

We are looking for someone with a proven track record in hotel operations, who can work independently and make sound decisions under pressure. Your strong leadership skills and ability to multitask will be put to the test as you support all departments as needed, prepare and distribute nightly reports, and maintain operational records with ease.

Our ideal candidate will possess excellent communication, problem-solving, and decision-making skills, with a passion for delivering exceptional guest experiences. You will be confident working in a fast-paced environment, with the ability to adapt to changing situations and priorities.

Key Responsibilities:

• Oversee the Night Audit process with precision and accuracy
• Ensure the safety and security of our guests at all times
• Support all departments as needed, providing guidance and leadership when required
• Prepare and distribute nightly reports, maintaining operational records with ease
• Lead and support the Night Audit team, driving service excellence at every turn

Qualifications:

We are seeking a hospitality professional with a strong background in hotel operations, preferably in a Night Audit or Front Office leadership role. You will need to demonstrate excellent communication, problem-solving, and decision-making skills, with a passion for delivering exceptional guest experiences.

Preferred Experience:

• Minimum 3 years experience in a Night Audit or Front Office leadership role
• Strong working knowledge of hotel systems and software
• Excellent communication, problem-solving, and decision-making skills
• Ability to work independently and make sound decisions under pressure

Remote Work:

No

Employment Type:

Full-time

What do we expect from you

Mondrian Abu Dhabi is poised to be a defining lifestyle destination in the region and we are looking for an exceptional Hotel Manager to join us during the preopening phase. As Hotel Manager, you will play a critical leadership role working closely with the General Manager to bring the vision of Mondrian to life. From overseeing daily hotel operations to driving performance and culture across all departments, your influence will shape every part of the guest journey.

You will be at the heart of the action, leading teams, optimizing processes, and ensuring every guest touchpoint reflects the creativity, flair, and sophistication Mondrian is known for.

How your day looks like:

• Lead the operational setup of the hotel in the preopening phase including SOP development, team recruitment, training, and departmental coordination.

• Provide hands-on leadership and support across key operational departments including Rooms, Food & Beverage, Spa, Engineering, and Housekeeping.

• Collaborate closely with the General Manager to ensure all hotel activities align with brand strategy, guest experience goals, and commercial targets.

• Champion Mondrian's brand values by ensuring a consistently high standard of service, design sensibility, and cultural programming.

• Act as a key stakeholder in guest engagement, visible, approachable, and invested in ensuring exceptional guest journeys.

• Monitor operational performance through key metrics and guest feedback, proactively addressing areas for improvement.

• Drive operational excellence through innovation, systems thinking, and an unrelenting focus on team empowerment.

• Ensure full compliance with health, safety, licensing, brand standards, and local regulations.

• Support budgeting, forecasting, and P&L management to drive profitability across all operating departments.

• Represent the General Manager in their absence, ensuring continuity of leadership and decision-making.

Qualifications :

• Minimum of 10 years of hospitality experience with at least 2 years in a Hotel Manager role within a luxury or lifestyle hotel.

• Strong background in Food & Beverage operations is highly desired with the ability to lead and connect both pillars, Rooms & Food & Beverage, seamlessly.

• Prior experience in a preopening environment is highly desirable.

• Deep understanding of both front and back-of-house operations and how they interconnect to shape the guest experience.

• Proven ability to lead large diverse teams with emotional intelligence, structure, and empathy.

• Commercially minded with a strong grasp of financial management, labor planning, and operational KPIs.

• Naturally guest-focused with a passion for creating memorable, meaningful, and personalized experiences.

• Flexible, energetic, and collaborative; you thrive in fast-paced environments and love building something from the ground up.

• Familiarity with hospitality systems (e.g. Opera PMS, POS, financial software) is a plus.

• Fluency in English is essential; additional languages, particularly Arabic, are a bonus.

• Culturally curious and globally minded, aligned with the Mondrian brand's creative and cosmopolitan ethos.

Additional Information :

Why Join Mondrian Abu Dhabi

Global Presence & Vision

• Become part of a global, innovative, and rapidly growing group committed not only to building hotels but also to crafting a distinguished global brand.
• Embark on the exciting preopening journey of one of the most anticipated luxury hotels in Abu Dhabi.

Creative & Impactful Work

• Shape and refine the guest experience in a hotel that celebrates bold creativity, rich culture, and timeless style.
• Enjoy the opportunity to challenge the norm and thrive in an environment that is both creative and rewarding.
• Collaborate with a passionate team dedicated to curating exceptional hospitality experiences and discovering new dynamic locations.

Career Growth & Development

• Take advantage of abundant opportunities for career growth within a prestigious global portfolio of brands.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.

Inclusive Environment:

• Thrive in an inclusive and collaborative environment that values individuality, promotes inclusivity, fosters collaboration, and encourages innovative thinking.

Compensation & Benefits

• Benefit from comprehensive healthcare, a competitive salary, and exclusive perks across the Ennismore family of brands.

How to Apply: If you're an experienced and forward-thinking hospitality leader with a passion for crafting unforgettable guest experiences, we'd love to hear from you. Mondrian Abu Dhabi offers a rare opportunity to be part of a truly iconic preopening journey. To apply for the Hotel Manager position, please submit your CV along with a cover letter that highlights your operational expertise, leadership approach, and what excites you most about joining the Mondrian brand at this transformative stage.

Remote Work :

No

Employment Type :

Full-time