94 Hotel Managers jobs in Abu Dhabi

Danat Al Emarat Hospital is a leading center for women's and children's health, offering advanced medical services across specialties including Neonatology, Pediatrics, Obstetrics & Gynecology, and Women's Health. Danat Al Emarat combines world-class medical care with top-tier hospitality standards, providing VIP suites and specialized services for local and international patients.

We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).

This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

• Greet and assist patients, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance eligibility, and schedule appointments.
• Handle cash collections, billing inquiries, and ensure accurate patient identification.
• Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
• Perform clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Communicate effectively with patients, families, and medical teams in a timely and professional manner.
• Contribute to process improvements and initiatives aimed at enhancing service excellence.

• UAE National with a family book
• 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
• Strong attention to detail with the ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
• Fluency in both English and Arabic, with the ability to serve as a translator.

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction

• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately

• Responsible for an efficient, clean, safe and hygienic upholding of all front office areas

• Assure compliance and coordination of guests needs, requests and personal preference

• Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards

We are seeking a Guest Services Ambassador to join our team. This is an exciting opportunity to work in a fast-paced, dynamic environment where no two days are ever the same.

• Provide exceptional guest service and ensure that every interaction is personalized and memorable.
• Respond to guest inquiries in a timely and professional manner, providing accurate information and resolving issues promptly.
• Demonstrate thorough knowledge of hotel facilities and services, promoting offerings and making recommendations as needed.
• Handle emergency situations with poise and discretion, ensuring the safety and well-being of guests and staff.
• Maintain high standards of customer service at all times, consistently delivering a positive and welcoming experience.

In this role, you will have the opportunity to work closely with colleagues across various departments, building strong relationships and contributing to a culture of excellence.

This is a fantastic chance to develop your skills and advance your career in hospitality, working for a leading global brand that values innovation, quality, and service excellence.

Bell Attendant Role Overview

• This position is responsible for efficiently handling guest luggage and responding to guest requests in our ongoing effort to deliver exceptional service and drive business growth.

Key Responsibilities:

• Greet and escort arriving and departing guests to and from their accommodations, ensuring a smooth experience.
• Retrieve and transport guest luggage with care and attention to detail.
• Inspect guest rooms, familiarize guests with room features, and address any concerns promptly.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Organize and store luggage as needed, adhering to established guidelines.
• Assist in maintaining the appearance, functionality, and overall maintenance of equipment.

Essential Skills and Qualifications:

• Excellent communication skills and a positive attitude.
• Ability to work flexible hours and adapt to changing situations.
• Capacity to work under pressure and meet deadlines.
• Effective teamwork and self-motivation skills.
• Strong commitment to delivering high levels of service and exceeding guest expectations.
• High standards of personal grooming and presentation.

PREFERRED CAPABILITIES:

• Previous experience as a Bell person or similar role.
• Previous experience working within a fast-paced hospitality environment.

About Our Business:

We are a leading global hospitality company dedicated to delivering exceptional experiences to business and leisure travelers worldwide. Our vision is to create remarkable moments every day through our team members' dedication and expertise.

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel, Holiday Inn Rotherham.

Nights Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at

Our rewards package includes:

• Annual Conference Event and Awards
• Apprenticeships
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact if you have any questions. We are committed to supporting any adjustments you may need.

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today

Grand Hyatt Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Guest Services Host (Telephone Operator) - Arabic speaking at Grand Hyatt. You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Host is responsible to contribute to the smooth and efficient running of the Telecommunications department within the Rooms Division.

• Provide an excellent and consistent level of service to customers.
• Contribute to the smooth and efficient running of the Telecommunications department within the Rooms Division.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.
• Arabic language proficiency is required for this role.

• Entry level

• Full-time

• Design, Art/Creative, and Information Technology

• Hospitality

The Front Desk Officer is the first point of contact for our guests and plays a vital role in ensuring their stay is comfortable and enjoyable.

• Provide exceptional guest service and support check-in/check-out processes.
• Assist guests with inquiries, transportation arrangements, and luggage.
• Greet and address guests by name upon arrival and departure.
• Ensure accurate room assignment and key distribution.

Detailed Job Description:

• Maximize room sales and revenue.
• Prepare for guest arrivals and departures.
• Escorts guests to their rooms.
• Informs Guest Service Attendants of guests' room number.
• Shows room features and facilities to guests.
• Recommends F&B outlets and entertainment options.

Key Performance Indicators:

• Checks and ensures timely completion of assigned tasks.
• Conducts daily briefings and de-briefings.
• Communicates effectively with guests, subordinates, and management.

Requirements:

• Bachelor degree in Hotel Management or relevant field.
• Excellent English communication skills.
• Pleasant personality with strong interpersonal skills.

Serve as the primary point of contact for guests, providing exceptional customer service and exceeding expectations throughout their stay.

• Respond to guest enquiries efficiently, ensuring timely resolution and follow-up.
• Provide information, advice, and booking services for a wide range of guest requests.
• Process and deliver messages, packages, and other items for guests.
• Assist with luggage delivery and storage, maintaining a high level of attention to detail.
• Stay informed about hotel services, VIP requests, and special events, applying this knowledge to enhance the guest experience.
• Maintain orderliness and safety in public areas, adhering to established guidelines.
• Collaborate with management as needed, supporting emergency response efforts and contributing to a positive work environment.

• A positive attitude, excellent communication skills, and a commitment to delivering outstanding customer service.
• Strong grooming standards, flexibility in responding to diverse work situations, and ability to work independently and as part of a team.
• Knowledge of the local area, including attractions, services, and amenities.

Welcome guests, visitors, and suppliers with a warm, timely welcome in line with our brand standards.

Greet guests, answer telephone calls, and provide information on room prices, activities, and events to ensure accurate information is shared with guests.

Process payments accurately and efficiently, manage reservations and cancellations, and identify corporate leads to build long-term relationships.

Understand online guest feedback and explore options for improvement, ensuring the safety of all guests in line with safety procedures and guidelines.

1. Key Responsibilities:

• Provide exceptional customer service by greeting guests warmly and answering their queries promptly.

• Manage guest expectations by providing clear information about hotel services, facilities, and policies.

• Process payments efficiently, handle cash transactions, and maintain accurate records of guest payments.

• Ensure seamless communication between departments by conveying guest requests and concerns effectively.

• Monitor online reviews and respond to guest feedback to maintain a positive reputation.

1. Customer Service Skills:

• Excellent communication skills to interact with guests from diverse backgrounds.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Friendly demeanor and approachable attitude to create a welcoming atmosphere.

• Strong attention to detail to ensure accuracy in handling guest transactions and inquiries.

• Flexibility to adapt to changing situations and priorities.

• Proactive approach to resolving guest complaints and concerns.

1. Education:

• High school diploma or equivalent required.

1. Experience:

• At least one year of experience as a Front Office Receptionist in a hotel environment.

1. Skill Requirements:

• Proficiency in using hotel management systems (e.g., Opera PMS).

• Basic knowledge of Arabic language reading, writing, and speaking skills.

We offer a competitive salary package, accommodation, transportation, medical insurance, air tickets, and flexible working hours to promote work-life balance.

Supports career growth and development within our company.

Emphasizes a promote-from-within culture and strives to create a supportive, engaging environment where our team can thrive and deliver.