173 Hotel Managers jobs in Dubai

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Hyatt Centric Jumeirah Dubai

AE - DU - Dubai

Front Office

Hourly/Entry Level Employee

Full-time

Worldwide

Hyatt Centric Jumeirah Dubai, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.

AtHyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.

• High school diploma or equivalent; additional certifications or coursework in office administration is a plus.
• Proven experience as a receptionist, front desk representative, or similar role preferred.
• Strong verbal and written communication skills in either Spanish, French or Russian.
• Professional phone etiquette and a customer service-oriented mindset.
• Proficient in MS Office (Word, Excel, Outlook) and general office software.
• Ability to manage time efficiently and prioritize tasks.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with integrity.
• Positive attitude, team player, and ability to work in a fast-paced environment

We are seeking a highly skilled Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and professional manner.

Your primary focus will be on identifying guest needs and determining suitable room types to ensure maximum guest satisfaction.

You will also be responsible for verifying room availability and rates, explaining guarantee, special rate, and cancellation policies to callers, and accommodating and documenting special requests.

In addition, you will answer questions about property facilities/services and room accommodations, follow sales techniques to maximize revenue, and input and access data in the reservation system.

You will also be required to indicate special room reservations by inputting correct codes and rates, escalate guest concerns following company procedures, and maintain a clean and professional appearance at all times.

Furthermore, you will protect company assets and maintain confidentiality of proprietary information, welcome guests according to company standards, addressing their service needs and thanking them with genuine appreciation.

You will communicate clearly and professionally with others, develop positive working relationships, and support team goals.

Key Responsibilities:

1. Process all reservation requests, changes, and cancellations via phone, fax, or mail.
2. Identify guest needs and determine suitable room types.
3. Verify room availability and rates.
4. Explain guarantee, special rate, and cancellation policies to callers.
5. Accommodate and document special requests.
6. Answer questions about property facilities/services and room accommodations.
7. Follow sales techniques to maximize revenue.
8. Input and access data in the reservation system.
9. Indicate special room reservations by inputting correct codes and rates.
10. Escalate guest concerns following company procedures.
11. Maintain a clean and professional appearance.
12. Protect company assets and maintain confidentiality of proprietary information.
13. Welcome guests according to company standards.
14. Communicate clearly and professionally with others.
15. Develop positive working relationships and support team goals.

To be successful in this role, you will need:

• A high school diploma or equivalent.
• No related work experience is required, but supervisory experience would be an asset.
• No specific licenses or certifications are needed.

This role offers a competitive salary and benefits package, including opportunities for career growth and development.

Please note that this job description is subject to change based on business needs.

About The Job

An opportunity has arisen for a Guest Services Executive to join our Front Office team at Jumeirah Marsa Al Arab Hotel .

• Manage and fulfill special guest requests, such as room amenities, dining reservations, and transportation arrangements, ensuring personalized service.
• Handle and resolve more complex guest issues and complaints, working to achieve a satisfactory resolution and restore guest satisfaction.
• Actively solicit and review guest feedback, using insights to make improvements and address any recurring issues.
• Collaborate with other hotel departments to coordinate guest services and ensure that all requests and needs are met efficiently.
• Provide guidance and support to Guest Service Executives, assisting with training and development as needed.
• Identify opportunities for service improvement and implement best practices to enhance the overall guest experience.

• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills
• Detail oriented

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

We are seeking a highly skilled and experienced Guest Services Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction during their stay.

• Provide warm, sincere, and enthusiastic service to guests, anticipating their needs and exceeding their expectations.
• Be empathetic and understanding, responding effectively to guest inquiries and resolving any issues in a timely manner.
• Maintain accurate records and files, adhering to established procedures and protocols.

Key Qualifications:

• Degree in Hospitality or related field; strong interpersonal and problem-solving skills.
• Fluency in English; additional languages an asset.

We offer a competitive compensation package, including benefits and opportunities for career growth and development.

Our organization is committed to providing exceptional service and creating memorable experiences for our guests.

Job description for the role at Jumeirah Marsa Al Arab. The position is within the Guest Relations team and focuses on welcoming VIP guests, providing information on hotel outlets and services, and ensuring a high level of guest satisfaction.

Designed as a destination in its own right, Jumeirah Marsa Al Arab features 387 rooms and suites, 82 luxury residences, a marina, and multiple restaurants and bars. The Guest Services Executive joins the Guest Relations team to deliver warm, attentive service and create distinctive experiences for guests.

• Assist in meeting and escorting arriving VIP guests to their rooms, ensure their needs are met, have their luggage sent to rooms, and check-in in a courteous and efficient manner.
• Provide information on the hotel outlets, amenities, services and facilities; actively upsell and make reservations as necessary.
• Share historical and cultural facts of the destination and tell the story of Jumeirah and the hotel differentiators.
• Handle administrative duties of the Guest Relations operation and communicate important information to the business to support hotel operations and guest experience.
• Respond to guest requests (directions, transportation, reservations, dry cleaning, celebrations, etc.) by coordinating with relevant departments and following up to ensure satisfaction.
• Meet and escort all arriving VIP guests to their rooms, ensuring their needs are met and that check-in is smooth and timely.

• Minimum of 1 year luxury hospitality experience in a similar role.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to multitask and work under pressure in a fast-paced environment.
• Fluency in English; additional language skills are a plus.

We offer an attractive tax-free salary, paid in Dirhams (AED). Benefits include generous F&B allowances, reduced hotel rates across Jumeirah properties globally, leave and health care package, flights home, accommodation, life insurance, incentives and other employee benefits.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitality

Referrals increase your chances of interviewing at Jumeirah. Get notified about new Guest Relations Executive jobs in Dubai, United Arab Emirates.

As a Reservations Coordinator, you will be responsible for managing hotel room reservations and ensuring excellent customer service delivery.

• Maintain effective communication on all reservations to ensure smooth and efficient service delivery.
• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer system, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
• Remain up-to-date with all hotel promotions and follow established procedures to process room reservations, rates, confirmations, and hotel facilities.
• Apply rate management and demonstrate complete product knowledge.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered according to hotel standards; input received information via fax and monitor incoming emails.

A diploma/degree in hospitality or a related field is required. Previous experience in hotel reservations is necessary. The ability to work independently within a structured environment is essential. You must possess excellent written and oral communication skills in English, with additional language skills being an asset.

Customer-focused professionals with a proactive, courteous, dynamic, and approachable character are ideal candidates for this role. To succeed as a Reservations Coordinator, you must be able to prioritize tasks effectively, manage multiple reservations simultaneously, and maintain a high level of professionalism under pressure.

This is an excellent opportunity to develop your skills and knowledge in the hospitality industry. As a Reservations Coordinator, you will have the chance to work in a fast-paced environment, interact with guests from diverse backgrounds, and contribute to the success of our hotel.

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

Withtouches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

• Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.
• Verify guest preferences, ensuring that room assignments and special requests are met.
• Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.
• Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.
• Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.
• Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.
• Accurately manage room assignments and keep guest profiles updated.
• Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.
• Resolve billing discrepancies with efficiency, providing clarity on charges as needed.
• Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.
• Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.
• Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.
• Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.
• Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.
• Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.
• Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests' stays.
• Work cohesively with other departments such as Housekeeping, Engineering, and F&B to address guest needs and resolve any service issues.
• Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.
• Ensure the front desk area is clean, organized, and welcoming at all times.
• Handle administrative tasks such as filing, sorting, and data entry as needed.
• Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.
• Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.
• Ensure that all guest information remains confidential and is handled with respect.

• Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.
• Experience with property management systems (PMS) or hotel reservation software is highly preferred.
• Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.
• Strong multitasking abilities and the capacity to handle high-pressure situations.
• Problem-solving skills with the ability to find creative solutions to guest concerns.
• Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.
• High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.
• Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.
• Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).
• Ability to operate hotel phone systems, fax, and other office equipment.

First impressions are everything Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day you will be empowered to deliver on our mission of Turning moments into special memories for our guests

Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:

• Coordinate all Guest Service operations communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards
• Coordinate prompt and efficient handling of baggage on arrival during stay and upon departure
• Assign Bellmen Doormen Drivers and Airport Concierge to perform duties as needed regarding requests from Guests determining work schedules and recording important information
• Greet every Guest approaching the bell desk and acknowledge waiting Guests if they are engaged at that time
• Utilize knowledge of hotel facilities and local merchants and attractions
• Ensure incoming faxes are delivered to Guest rooms within 15 minutes of receiving
• Ensure that luggage will be delivered to arriving Guest rooms within 15 minutes and will advise the guest if there is a delay
• Ensure that a bellman will arrive to collect bags within 10 minutes of a call from the Guest and will inform the Guest if there is a delay
• Ensure that Guest luggage is kept secure
• Monitor and control bell service supplies for optimum usage
• Ensure accurate posting of airport transfer charges to guest rooms and arranges additional transport requirements
• Keep an accurate record of all luggage delivered and collected as well as all items delivered to rooms
• Prepare the daily driver schedule
• Communicate and liaise with the airport staff to keep abreast of development
• Make all arrangements during rainy days; coordinate with Housekeeping department Engineering department and the colleagues on duty
• Organize the breaks timings for the Bellmen and Doormen Colleagues
• Be responsible of the grooming check of the Colleagues on duty including uniforms name tags and gloves

Qualifications :

• Previous experience in Guest Services / Royal Service or similar coordinating position recommended
• Must have excellent communication skills both written and verbal
• Must be highly organized energetic and possess the ability to work well under pressure
• Must possess excellent decisionmaking relationship organization and planning skills
• Must have the ability to manage several tasks simultaneously
• Must be physically fit in order to lift and move luggage
• Proficient in the English language (verbal & written) second language is an asset
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Frequent kneeling pushing pulling sitting
• Occasional ascending or descending ladders stairs and ramps

Additional Information :

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo #BELIMITLESS

Remote Work :

No

Employment Type :

Fulltime

Our hotel provides exceptional guest experiences with personalized service and efficient operations. We are seeking a skilled and courteous Guest Services Representative to contribute to our team's success.

The ideal candidate will be responsible for welcoming guests, processing check-ins, handling various payment methods, and ensuring seamless transitions during their stay. Additionally, they will respond to guest inquiries, provide property information, and offer directions to local attractions.

To excel in this role, the successful candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. They will also maintain confidentiality of proprietary information, adhere to company safety protocols, and protect assets.

As a valued member of our team, we offer opportunities for growth and development, a competitive salary, and a dynamic work environment that fosters teamwork and collaboration.