176 Iso 9001 jobs in Dubai

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases.

• Contract Duration: 12 Months
• Required Experience: 2-6 Years
• Notice Period: Immediate to 30 Days
• Work Location: Dubai, UAE

Camb.ai is a leading technology company specializing in language and video processing solutions. Our state-of-the-art Software as a Service (SaaS) platform is designed to revolutionize how videos are converted into different languages, catering to diverse client requirements. Our mission is to bridge language barriers and enhance the accessibility of video content worldwide.

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases. Key functions include:

• Test Planning and Estimation: Develop comprehensive test plans, estimate testing efforts, and prepare test scenarios.
• Test Environment Setup: Configure and maintain environments for diverse testing needs.
• Requirement Analysis: Analyze requirements through workflow mapping to ensure thorough test coverage.
• Testing Execution: Conduct manual testing of web applications and user interfaces.
• End-to-End Test Management: Oversee regression, performance, system testing, and troubleshooting. Reproduce production issues and validate bug fixes.
• Defect Management: Identify, document, and track defects to resolution, ensuring quality standards are met.

• Proven Experience: Minimum 2 years of experience in manual QA testing, particularly with SaaS platforms and APIs.
• Testing Expertise: Strong knowledge of various testing methodologies, application functionalities, defect resolution processes, and testing protocols.
• Analytical Proficiency: Exceptional problem-solving skills with a keen eye for detail.
• Communication: Effective written and verbal communication abilities.
• Self-Starter: Capability to work independently and contribute effectively to the team.

• Bachelor's degree in Engineering (BE), Science (BSc), or a related field.

• Multilingual capabilities (proficiency in two or more languages).

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Overview

Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region, and Latin America, and we operate in some of the most dynamic countries of the world. We value courage, commitment, trust, and empathy and provide an environment that supports initiative and effort. We are proud to be action-oriented and open-minded, with a strong focus on quality and product availability, even in remote and hard to reach areas of the world. We are constantly expanding our market position with a future-oriented international business strategy. Therefore, we are looking for a dedicated and motivated person to strengthen our Quality Assurance team in Dubai, UAE Site- Acino Pharmaceuticals FZ LLC.

• Responsible for document management such as issuance, storage, retention and destruction of documents and records as per defined procedure.
• To ensure good documentation by all concerned personnel and all the documents are as per current GMP requirements and in-house SOPs.
• Preparation of standard operating procedure and provide training on SOPs.
• Responsible for maintaining audit documents such as regulatory and customer audit report and response.
• To ensure that batch production operations are carried out in accordance with cGMP and procedure mentioned in respective batch record.
• Monitoring of manufacturing/packing activities on routine basis.
• Ensure compliance in Warehouse, Manufacturing and Packing.
• To review the batch records including associated data, logbooks etc and to track monthly batch release activities.
• To review master documents.
• Ensure that cGMP requirements are been followed and monitored in the critical process areas.
• To ensure good documentation by all the concerned and all the documents are as per current GMP requirements and in-house SOPs.
• To participate and ensure satisfactory technology transfer, process validation, cleaning validation and hold time studies.
• To implement CAPA for internal & external audits.
• Responsible to participate in investigations.
• To participate in audits and to provide relevant information, when required.
• To prepare Product quality review.
• To Participate in qualification activities.
• Ensure safe work practices, and usage of recommended PPE during activity.
• Ensure compliance to EHS policy and its requirements.
• Responsible for management of document room including labelling and arrangement of files, storage, issuance, and retrieval on approved request.
• Issuance of batch manufacturing and packaging records to production department as per request.
• Any other responsibilities assigned by department head.

• Working knowledge of Microsoft Excel, Word, PowerPoint, etc.
• Relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance, Quality Control, and/or Drug Regulatory Affairs
• Experience with health authority inspections and third-party audits
• Understanding of pharmaceutical manufacturing and laboratory work (including familiarity with various analytical techniques) is a strong asset
  • Decision-making skills.
  • Excellent communications skills in English (verbal, written, listening, email writing)
• Technical writing skills
• Problem solving skills
• Understanding of manufacturing processes and/or quality systems elements
  • Data analysis skills are required
• Able to work in shifts
• Good communication skills.
• Ability to work as part of a team.

This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!

Please apply via our HR system here.

The Quality Assurance Officer will be responsible for ensuring that all communication between agents and clients meets the company’s high standards of service, compliance, and professionalism. This role involves monitoring interactions, ensuring accurate lead management, handling customer feedback, and improving overall customer satisfaction. The position also requires effective handling of client complaints, resolution management, and reporting on all findings to the necessary managerial staff.

Call Monitoring & Evaluation:

• Conduct daily random quality checks on calls between agents and clients, ensuring that conversations meet the company’s standards and regulations.
• Ensure agents follow the correct procedures for lead management and escalate any deviations to the appropriate parties, including the line manager and department director.

Lead Management:

• Review all "junked" or discarded leads to verify the client's disinterest in investment, buying, or selling.
• Reassign leads that qualify as potential opportunities back to agents based on instructions from the CEO or head of sales.

Net Promoter Score (NPS) and Feedback:

• Conduct NPS calls with clients to rate their satisfaction with services (on a 0-10 scale) and record all feedback into the CRM system.
• Analyze NPS results and provide reports to management for action and improvement planning.

Client Feedback Management:

• Oversee Google reviews and other client feedback on service platforms. Respond to reviews professionally and ensure follow-up actions are taken to resolve issues or improve services.
• Manage and maintain a positive online presence by addressing negative reviews and ensuring constructive engagement with clients.

Custom Call Checks:

• Perform additional call quality checks as requested by the line manager or department manager, focusing on specific campaigns, agents, or types of interactions.
• Handle all incoming client complaints, ensuring a resolution is achieved within 24 hours.
• Create and maintain detailed incident reports for each complaint to track issues, resolutions, and patterns that may require further investigation or process improvement.

Reporting & Data Analysis:

• Generate comprehensive quality assurance reports that highlight call performance, NPS trends, lead handling efficiency, and client feedback trends.
• Provide actionable insights and suggestions for continuous improvement to the management team.
• Work closely with sales, customer service, and management teams to ensure all procedures are followed, and all client interactions are of the highest quality.
• Assist in training new agents based on identified areas of improvement from call monitoring and feedback collection.

Experience:

• 1-2 years of experience in quality assurance, particularly within customer service or sales environments.
• Proven track record of conducting professional calls, campaign management, and handling customer feedback.

Skills:

• Strong English verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Proficient in reporting, data analysis, and incident documentation.
• Familiarity with CRM systems and online feedback platforms (e.g., Google Reviews).
• Advanced knowledge of Microsoft Office, particularly Excel, for data reporting and analysis.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Excellent problem-solving skills with a focus on customer satisfaction.

• Experience in the real estate or sales industry.
• Familiarity with NPS methodology and feedback analysis.
• Strong knowledge of regulatory standards related to sales and customer communication.

Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Now employing over 200+ dedicated professionals, we stand as a testament to excellence and trust in the industry.

As we forge ahead, we are inviting ambitious individuals to join our dynamic team where innovation meets understanding, offering 360° real estate solutions tailored to our client's needs. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.

PROVIDENT is a registered trademark since 2008

We are seeking a seasoned quality assurance professional to join our team. As a Senior QA Engineer, you will play a pivotal role in shaping the future of digital finance by ensuring the highest standards of quality and reliability.

The ideal candidate will have +4 years of experience in Software Quality Assurance, strong experience with automated testing frameworks like Cypress or Playwright, and knowledge of CI/CD pipelines.

This role involves taking ownership of projects and new features, working across teams, investigating issues, creating test plans, and documenting bugs. You will work remotely from anywhere in the world, collaborating with talented minds pushing boundaries in fintech.

Main Responsibilities:

• Project ownership and quality assurance
• Issue investigation and diagnosis
• Test planning and maintenance
• Process analysis and improvement suggestions
• Bug documentation and communication
• Collaboration with developers
• Test automation framework improvement
• Automated testing and bug fix verification
• Manual/regression testing and monitoring

To be successful in this role, you will need to be self-driven and proactive, with a strong ability to tackle issues independently. Excellent English communication skills are essential.

Requirements:

• +4 years of experience in Software Quality Assurance
• Strong experience with automated testing frameworks
• Knowledge of CI/CD pipelines
• Comfortable working with CLIs and Git
• Previous experience testing AI technology

We are seeking a Quality Director to lead our quality assurance efforts and drive continuous improvement across the organization.

The Quality Director will be responsible for developing and implementing quality assurance strategies, working with direct reports to ensure quality processes meet company standards, and analyzing data to identify trends and areas for improvement.

Job Description:

• Manage cross-functional projects to support business growth and leverage scale.
• Lead the development of quality management systems, aiming for best-in-class products and business practices.
• Facilitate strong communication between teams under leadership to exchange information and implement change and improvements.
• Monitor and report Key Performance Indicators across all areas of the business to ensure timely delivery of high-quality projects.

Responsibilities:

• Drive efficiency in workshop operations and product refurbish.
• Governance on warranty replacement module.
• Ensure compliance with Health & Safety regulations, Quality and Environmental standards, and Company policies.
• Evaluate challenges and mitigate risks to develop opportunities.
• Coordinate quality claims with suppliers and facilitate timely recovery/replacement of goods.

People Management:

• Provide clear leadership and vision, inspiring staff to achieve excellence and mentor them as they develop new skills.
• Monitor team development and resolve complaints efficiently.

The Quality Assurance Officer plays a pivotal role in ensuring the excellence and integrity of a company's products and services. This position is responsible for developing, implementing, and managing quality control systems that guarantee continuous production of advanced composite materials and applications that surpass customer expectations.

The ideal candidate will possess exceptional analytical skills, attention to detail, and the ability to ensure compliance with internal and external standards and regulations. Collaboration with different departments is essential, as is a deep understanding of product lifecycle management. By utilizing statistical data, the Quality Assurance Officer identifies trends and implements improvements for efficiency and reliability.

• Develop and manage quality assurance policies and procedures for the organization.
• Conduct regular audits and inspections to ensure adherence to quality standards.
• Coordinate with production teams to design and enhance product quality specifications.
• Analyze quality performance using statistical methods and recommend corrective actions.
• Prepare detailed reports on quality metrics and present findings to management teams.
• Monitor and evaluate production processes for compliance with quality standards.
• Collaborate with suppliers to ensure raw materials meet predefined quality criteria.
• Facilitate cross-functional team trainings on quality improvement methodologies.
• Coordinate product recalls and investigate root causes of quality failures.

• Bachelor's degree in Quality Assurance, Engineering, or related field required.
• A minimum of 3 years of experience in quality control and assurance roles.
• Strong working knowledge of quality control standards and methodologies.
• Excellent analytical and problem-solving skills are essential for the role.
• Proficiency in using data analysis tools and quality management software.
• Strong communication skills, both written and verbal, for effective reporting.

This is a mid-level, full-time position based in Dubai, United Arab Emirates. The successful candidate will have the opportunity to work with a dynamic team and contribute to the development and implementation of quality control systems.

Overall responsibility of Quality Assurance Officer would be to independently handle and drive:

• Banking
• Work flow processes
• Call center
• Customer experience
• Excel reporting

• Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
• Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
• Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided
• Accompany evaluations with meaningful and constructive feedback

• Set up processes and systems to make working with data more efficient
• Research new ways to make use of data
• Present information generated from data to relevant stakeholders

As a seasoned professional in software testing, you will be responsible for ensuring the quality and reliability of our applications. This involves designing and executing test cases to identify defects, collaborating with cross-functional teams to resolve issues, and documenting test results.

• Proven experience in functional, integration, and regression testing across mobile and backend systems, particularly in retail banking, web, and mobile payment domains.
• Strong understanding of salary processing workflows, fraud control mechanisms, and domestic transfer routing aligned with CBUAE AEP mandates.
• Skilled in preparing test scenarios, test cases, and test plans for SIT and UAT phases, capable of executing test cycles and reporting defects with severity and priority.
• Familiarity with automation testing using tools like Selenium, UFT, and Appium, able to collaborate with automation engineers and assess feasibility for scripting.
• Hands-on experience with tools such as Jira, Confluence, Postman, Putty, SQL Developer, and ETL Informatica for test management, API validation, and data verification.
• Capable of validating services including ESB, APIC, and microservices experience in testing RESTful APIs and backend integrations.
• Active participation in Agile ceremonies, daily stand-ups, sprint planning, retrospectives, and coordination with DevOps teams for CI/CD pipeline validations.
• Skilled in preparing daily, weekly test status reports, defect metrics, and test summary documentation for stakeholders and project leads.
• Strong communication skills to interact with business owners, product managers, and technical leads for requirement clarifications and test signoffs.
• Experience in coordinating test environments, validating deployments across staging and production, and supporting post-live testing.

You will have the opportunity to work on cutting-edge technology, collaborate with a talented team, and contribute to the development of high-quality applications.

Please note that this is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.