233 Iso 9001 jobs in Dubai

The Quality Assurance (QA) Specialist is responsible for ensuring that all healthcare services meet established standards of quality, safety and performance. This role involves developing, implementing and monitoring quality assurance policies and procedures, supporting accreditation readiness and promoting a culture of continuous improvement across the healthcare facility.

• Monitor compliance with regulatory standards (e.g. JCIA, ISO, DOH, DHA, MOH).
• Assist in the development and implementation of quality improvement initiatives.
• Collect, analyze and report clinical and operational quality data.
• Coordinate internal audits and participate in external accreditation surveys.
• Investigate adverse events, patient complaints and incidents; support root cause analysis and corrective actions.
• Collaborate with clinical and administrative departments to implement performance improvement strategies.
• Maintain documentation of quality assurance activities, audits and outcomes.
• Support training and awareness sessions related to quality standards and patient safety.
• Participate in risk management and infection control activities as needed.
• Contribute to the development and review of policies, procedures and clinical guidelines.
• Use tools such as KPIs, dashboards and quality scorecards to track and report performance.

• Bachelor in Healthcare, Health Information Management, Science, Communications, Business or related field, or equivalent combination of experience and education.
• Masters in Healthcare or related field.
• Experience of minimum 5 years in the healthcare quality field in activities relevant to the role.
• Experience of 2 years – progressive experience in patient safety or facilitating interdisciplinary improvement teams in a healthcare setting or other relevant experience.
• Knowledge and Skills:
  • Ability to develop, implement and monitor policies and procedures to ensure ongoing compliance with healthcare regulations, standards and best practices.
  • Ability to provide leadership in accreditation and compliance matters, including training, education and support to staff at all levels.
  • Expertise in managing the accreditation process for healthcare facilities, including knowledge of accrediting bodies and guiding organizations through the process.
  • In-depth understanding of healthcare regulations, standards and accreditation requirements.
  • Proficiency in analyzing data related to quality and compliance, and the ability to generate reports and insights to support decision-making and quality improvement initiatives.
  • Strong project management skills in planning, executing and overseeing accreditation and compliance-related initiatives.
  • Skills in identifying areas for quality improvement, conducting audits and assessments, and implementing measures to drive continuous improvement in quality of care and services.
  • Strong problem-solving, critical thinking, and the ability to address complex quality and compliance challenges within the healthcare environment.
  • Strong understanding of clinical practices, procedures and healthcare delivery systems, with strong communication and interpersonal skills.

Dubai, UAE.

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As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases.

• Contract Duration: 12 Months
• Required Experience: 2-6 Years
• Notice Period: Immediate to 30 Days
• Work Location: Dubai, UAE

is a leading technology company specializing in language and video processing solutions. Our state-of-the-art Software as a Service (SaaS) platform is designed to revolutionize how videos are converted into different languages, catering to diverse client requirements. Our mission is to bridge language barriers and enhance the accessibility of video content worldwide.

As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. Your responsibilities encompass the entire testing lifecycle, including system, integration, regression, and retesting phases. Key functions include:

• Test Planning and Estimation: Develop comprehensive test plans, estimate testing efforts, and prepare test scenarios.
• Test Environment Setup: Configure and maintain environments for diverse testing needs.
• Requirement Analysis: Analyze requirements through workflow mapping to ensure thorough test coverage.
• Testing Execution: Conduct manual testing of web applications and user interfaces.
• End-to-End Test Management: Oversee regression, performance, system testing, and troubleshooting. Reproduce production issues and validate bug fixes.
• Defect Management: Identify, document, and track defects to resolution, ensuring quality standards are met.

• Proven Experience: Minimum 2 years of experience in manual QA testing, particularly with SaaS platforms and APIs.
• Testing Expertise: Strong knowledge of various testing methodologies, application functionalities, defect resolution processes, and testing protocols.
• Analytical Proficiency: Exceptional problem-solving skills with a keen eye for detail.
• Communication: Effective written and verbal communication abilities.
• Self-Starter: Capability to work independently and contribute effectively to the team.

• Bachelor's degree in Engineering (BE), Science (BSc), or a related field.

• Multilingual capabilities (proficiency in two or more languages).

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Magnum Security is seeking a skilled and experienced Quality Assurance/Process Excellence Manager, Male or Female with a background in ISO standards. The successful candidate will lead our efforts to maintain and enhance the quality of our processes, ensuring alignment with ISO requirements

Responsibilities:

• Develop, implement, and maintain quality management systems based on ISO standards.
• Conduct regular audits to assess process performance and identify areas for improvement.
• Collaborate with cross-functional teams to design and implement effective processes.
• Lead initiatives to optimize workflows and enhance overall efficiency.
• Establish and maintain key performance indicators (KPIs) to measure process effectiveness.
• Provide training and support to team members to ensure adherence to established processes.
• Stay abreast of industry best practices and emerging trends in process excellence.
• Drive a culture of continuous improvement throughout the organization.

Qualifications:

• Bachelor's degree at minimum Proven experience in quality assurance or process excellence roles.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of quality management systems and process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to lead and influence cross-functional teams.
• Detail-oriented with a focus on delivering high-quality results.

• Quality Plan Implementation: Develop and enforce the project's Quality Management Plan, including Inspection and Test Plans (ITPs) for construction activities.
• On-site Inspections: Conduct regular inspections of materials, workmanship, and construction activities to ensure compliance with project specifications and quality standards.
• Testing: Oversee and verify results of material testing such as concrete strength, soil compaction, and steel certifications.
• Defect Management: Identify and report non-conforming work, raise Non-Conformance Reports (NCRs), and ensure corrective actions are implemented and verified.
• Documentation: Maintain detailed records of quality control activities, including inspection reports, test results, and audit findings for project handover.

Qualifications:

• Education: Bachelor's degree in Civil or Structural Engineering.
• Experience: 5-7 years in QA/QC roles, preferably on major construction projects.
• Certifications: Relevant certifications from recognized quality organizations; ISO 9001 knowledge is often required.
• Technical Knowledge: Strong understanding of construction materials, methods, testing procedures, welding, NDT methods, and industry codes.

• Mid-Senior level

• Full-time

• Construction, Building Construction, and Real Estate

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Note: This job posting appears active; no expiration indicators are present.

Magnum Security is seeking a skilled and experienced Quality Assurance/Process Excellence Manager, Male or Female with a background in ISO standards. The successful candidate will lead our efforts to maintain and enhance the quality of our processes, ensuring alignment with ISO requirements

Responsibilities:

• Develop, implement, and maintain quality management systems based on ISO standards.
• Conduct regular audits to assess process performance and identify areas for improvement.
• Collaborate with cross-functional teams to design and implement effective processes.
• Lead initiatives to optimize workflows and enhance overall efficiency.
• Establish and maintain key performance indicators (KPIs) to measure process effectiveness.
• Provide training and support to team members to ensure adherence to established processes.
• Stay abreast of industry best practices and emerging trends in process excellence.
• Drive a culture of continuous improvement throughout the organization.

Qualifications:

• Bachelor's degree at minimum Proven experience in quality assurance or process excellence roles.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of quality management systems and process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to lead and influence cross-functional teams.
• Detail-oriented with a focus on delivering high-quality results.

The Quality Assurance Officer will be responsible for ensuring that all communication between agents and clients meets the company’s high standards of service, compliance, and professionalism. This role involves monitoring interactions, ensuring accurate lead management, handling customer feedback, and improving overall customer satisfaction. The position also requires effective handling of client complaints, resolution management, and reporting on all findings to the necessary managerial staff.

Call Monitoring & Evaluation:

• Conduct daily random quality checks on calls between agents and clients, ensuring that conversations meet the company’s standards and regulations.
• Ensure agents follow the correct procedures for lead management and escalate any deviations to the appropriate parties, including the line manager and department director.

Lead Management:

• Review all "junked" or discarded leads to verify the client's disinterest in investment, buying, or selling.
• Reassign leads that qualify as potential opportunities back to agents based on instructions from the CEO or head of sales.

Net Promoter Score (NPS) and Feedback:

• Conduct NPS calls with clients to rate their satisfaction with services (on a 0-10 scale) and record all feedback into the CRM system.
• Analyze NPS results and provide reports to management for action and improvement planning.

Client Feedback Management:

• Oversee Google reviews and other client feedback on service platforms. Respond to reviews professionally and ensure follow-up actions are taken to resolve issues or improve services.
• Manage and maintain a positive online presence by addressing negative reviews and ensuring constructive engagement with clients.

Custom Call Checks:

• Perform additional call quality checks as requested by the line manager or department manager, focusing on specific campaigns, agents, or types of interactions.
• Handle all incoming client complaints, ensuring a resolution is achieved within 24 hours.
• Create and maintain detailed incident reports for each complaint to track issues, resolutions, and patterns that may require further investigation or process improvement.

Reporting & Data Analysis:

• Generate comprehensive quality assurance reports that highlight call performance, NPS trends, lead handling efficiency, and client feedback trends.
• Provide actionable insights and suggestions for continuous improvement to the management team.
• Work closely with sales, customer service, and management teams to ensure all procedures are followed, and all client interactions are of the highest quality.
• Assist in training new agents based on identified areas of improvement from call monitoring and feedback collection.

Experience:

• 1-2 years of experience in quality assurance, particularly within customer service or sales environments.
• Proven track record of conducting professional calls, campaign management, and handling customer feedback.

Skills:

• Strong English verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Proficient in reporting, data analysis, and incident documentation.
• Familiarity with CRM systems and online feedback platforms (e.g., Google Reviews).
• Advanced knowledge of Microsoft Office, particularly Excel, for data reporting and analysis.
• Strong attention to detail and analytical mindset.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Excellent problem-solving skills with a focus on customer satisfaction.

• Experience in the real estate or sales industry.
• Familiarity with NPS methodology and feedback analysis.
• Strong knowledge of regulatory standards related to sales and customer communication.

Since its inception in 2008, Provident Estate has been a frontrunner in the regional real estate market, holding a commendable reputation as one of the most reliable and top-tier agencies working alongside the world's foremost developers. Now employing over 200+ dedicated professionals, we stand as a testament to excellence and trust in the industry.

As we forge ahead, we are inviting ambitious individuals to join our dynamic team where innovation meets understanding, offering 360° real estate solutions tailored to our client's needs. Step into a role at Provident Estate, a place where we value lasting relationships with our clients and foster an environment geared towards revolutionary and digitally enhanced solutions. Join us, and be a part of crafting the future of real estate, building enduring relationships grounded in trust and expertise.

PROVIDENT is a registered trademark since 2008

Alrais Group is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect, fairness, and collaboration.

About the Role:

We are seeking a dedicated Quality Assurance Executive to uphold and enhance the standards of our restaurant operations. This role plays a pivotal part in ensuring excellence in food quality, service delivery, hygiene, and overall guest experience. The ideal candidate will have a strong background in quality control and food safety within the hospitality industry, with a passion for continuous improvement and customer satisfaction.

Key Responsibilities:

• Conduct regular inspections and audits of front-of-house and back-of-house operations.
• Ensure compliance with food safety, hygiene, and service standards.
• Develop and implement training programs for staff on quality, service, and sanitation.
• Monitor guest feedback, online reviews, and in-house surveys to drive improvements.
• Handle customer complaints and ensure timely, effective resolutions.
• Maintain accurate documentation for inspections, audits, and corrective actions.
• Identify areas for operational improvement and support process enhancement.
• Collaborate with the kitchen and service teams to uphold brand consistency.
• Support sustainability efforts and implement waste reduction strategies.
• Prepare for and assist with internal and external audits.

Requirements:

• Bachelor’s degree in Food Science, Hospitality Management, or a related field.
• Minimum 2 years of experience in quality assurance or service control in the restaurant/hospitality sector.
• Strong understanding of food safety standards and quality control procedures.
• Excellent attention to detail, communication, and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work both independently and collaboratively.
• High level of discretion, professionalism, and commitment to confidentiality.

If you are passionate about maintaining high service standards and delivering quality experiences in a fast-paced hospitality environment, we’d love to hear from you. Apply today!

Quality assurance is a critical component of our organization's success.

• Develop and implement quality control procedures to ensure compliance with industry standards, including elevators and escalators .
• Regularly conduct site inspections to identify potential quality issues and recommend corrective actions.
• Collaborate with cross-functional teams to develop and implement process improvements that enhance overall efficiency.
• Maintain accurate records of quality control activities, including test results and inspection reports, for data-driven decision making.
• Ensure adherence to safety protocols and regulations to maintain a safe working environment.

The ideal candidate will have strong analytical and problem-solving skills, with the ability to work effectively in a team environment.

We are seeking a seasoned quality assurance expert to lead our testing efforts across web, mobile and API platforms. The ideal candidate will have a strong background in manual and automated testing, be detail-oriented and have experience working in agile teams.

• Develop test strategies, plans and cases for large-scale applications (web, mobile, API)
• Lead and mentor junior QA team members and ensure best practices are followed
• Execute and automate test cases, logging defects and following up until resolution
• Design and implement automated test frameworks (Selenium, Appium, REST Assured, Postman, REST)
• Collaborate closely with developers, product managers and DevOps teams in agile environments
• Perform regression, performance, usability and exploratory testing
• Ensure continuous improvement in testing methodology and quality standards
• Analyze test results and provide detailed reporting to stakeholders
• Integrate automated tests with CI/CD pipelines

• Bachelors degree in computer science, engineering or a related field
• Minimum 5 years of experience in software QA (including both manual and automation testing)
• Proven experience in testing web, mobile and APIs
• Proficient in automation tools such as Selenium, Appium, TestNG, JUnit, Postman, REST Assured
• Strong experience with testing RESTful APIs
• Familiarity with version control and CI tools (Git, Jenkins, Azure DevOps)
• Good knowledge of SQL for data validation and backend testing
• Experience with .NET and/or Python is a strong plus
• Excellent communication, analytical and problem-solving skills

• Competitive salary
• Comprehensive health insurance
• Opportunities for professional development and career advancement
• A supportive and collaborative work environment

Required Experience:

Senior IC

Key Skills

Children Activity, Baan, English Language, Accounting And Auditing, Database, Dynamics

Employment Type: Full-Time

Experience: years

Vacancy: 1