18 IT jobs in Dubai

Our ideal candidate will have excellent communication skills and the ability to build rapport with customers.

• Respond to customer inquiries in a timely and professional manner.
• Address customer complaints and resolve issues to their satisfaction.
• Maintain accurate customer records and documentation.

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• High levels of patience, empathy, and a customer-centric approach.

The successful candidate will be able to work effectively as part of a team to deliver exceptional customer service.

We are seeking a highly skilled customer service professional to handle inquiries, resolve issues, and ensure a seamless post-purchase experience.

• Respond to customer inquiries in a timely and professional manner
• Resolve product, order, shipping, and return-related issues efficiently and empathetically
• Process orders, refunds, and exchanges through internal systems
• Monitor and manage customer reviews and feedback to enhance the customer experience
• Collaborate with logistics, warehouse, and product teams to address customer concerns
• Maintain accurate records of customer interactions in CRM tools
• Identify trends in customer issues and suggest improvements to internal processes

• Proven experience as a customer service representative or similar role
• Familiarity with customer service tools and platforms
• Experience with CRM tools (e.g. Zendesk, Freshdesk, Salesforce)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment

A Customer Service Liaison Position

As a key member of our customer-facing team, the successful candidate will provide exceptional support and guidance to customers through various communication channels.

The ideal candidate will possess excellent interpersonal and problem-solving skills, with the ability to adapt to diverse situations and resolve complex issues efficiently.

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints or concerns promptly and fairly.
• Maintain detailed records of customer interactions and transactions.

• High school diploma or equivalent required; bachelor's degree preferred.
• Proven experience in a customer service role is highly valued.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in English; Arabic or other language skills are a plus.

We offer a competitive salary, visa and medical insurance, paid annual leave and public holidays, training and career development opportunities, and a positive and multicultural work environment.

Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have access to the resources they need to perform their jobs effectively.

In this role, you will work closely with our team to identify and resolve technical issues, provide training and guidance to users, and develop and implement solutions to improve our IT infrastructure.

You will also be responsible for maintaining accurate records of incidents, problems, and requests, as well as collaborating with other teams to ensure that our IT systems are running smoothly and efficiently.

• Provide technical support and assistance to users via phone, email, or in-person
• Identify and resolve technical issues, including hardware, software, and network problems
• Develop and implement solutions to improve our IT infrastructure
• Maintain accurate records of incidents, problems, and requests
• Collaborate with other teams to ensure that our IT systems are running smoothly and efficiently

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 2 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Familiarity with Windows operating system and Microsoft Office software
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Opportunity to work with a dynamic and innovative team

Job Title: Application Support Specialist

As a skilled professional, you will play a pivotal role in ensuring the seamless operation of our CRM system.

With 5+ years of experience in a relevant technical position within large organizations and a background in banking, you will possess a deep understanding of ITIL Frameworks and be well-versed in application production support, troubleshooting, configuration, and maintenance.

• Key Responsibilities:
• Provide exceptional application support within the ITIL Framework, ensuring timely resolution of tickets with quality and adherence to Service Level Agreement.
• Troubleshoot and resolve complex application issues, collaborating with cross-functional teams to optimize workflows and improve application performance.
• Stay proactive in monitoring application performance, analyzing incidents, and identifying opportunities for improvement.

Requirements:

• Strong knowledge of Java-based applications and Siebel Architecture.
• Experience with Siebel Administration, Workflow Configuration, EAI, and Siebel Tools.
• Hands-on expertise with Siebel EIM Module and proficiency in Oracle SQL & PL/SQL.
• Proficiency in Unix Commands and strong analytical skills.
• Additional advantages for experience in OBIEE, Informatica, and DAC.

As a technical support specialist, you will provide end-to-end technical assistance to ensure timely resolution of hardware, software, and network issues.

• Identify and troubleshoot complex technical problems
• Develop and implement effective solutions to resolve technical issues
• Collaborate with cross-functional teams to ensure seamless technical support

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in troubleshooting and technical support tools

• A competitive salary and benefits package
• Ongoing training and professional development opportunities
• A collaborative and dynamic work environment

Position Summary

We are seeking a Support Engineer to deliver exceptional technical support services in a fast-paced financial environment.

• Provide high-quality technical assistance to all users in a courteous, professional manner.
• Triage and manage complex issues requiring engagement from multiple teams.
• Develop technical documentation/knowledgebase articles.
• Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications.
• Apply analytical and problem-solving skills across the infrastructure stack.
• Work independently under pressure.
• Be flexible in approach, comfortable dealing with ambiguity when necessary.

The ideal candidate will have experience supporting trading applications at a finance company and be able to onboard users onto technology systems, including remote workstations. They should also be familiar with PC hardware/software troubleshooting and deployment practices for desktops, as well as possess excellent written and verbal communication skills and strong customer service experience.

Required Skills and Qualifications

• Trading application experience at a finance company
• User onboarding onto technology systems
• PC hardware/software troubleshooting and deployment practices for desktops
• Excellent written and verbal communication skills and strong customer service experience

Benefits

This is a hands-on role that requires the ability to handle various priorities with expertise and exceptional judgment.

About the Role

This role offers an opportunity to work in a dynamic financial environment and contribute to delivering exceptional technical support services.

Join to apply for the IT Help Desk - Analyst - Infrastructure Team role at Dicetek LLC

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.


• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.


• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.


• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.


• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.


• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.


• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

• 2 years' experience


• Knowledge about ITSM tools and ITHD Ticketing


• Knowledge about Windows 10 / 11


• Basic Knowledge of networking


• Bachelor's Degree in Computer science

• Not Applicable

• Contract

• Information Technology

• IT Services and IT Consulting

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years' Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.