11 IT jobs in the United Arab Emirates

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
  
  

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

The role of Help Desk Specialist is pivotal in delivering exceptional technical support to clients and employees alike. As the primary point of contact, you will be responsible for troubleshooting and resolving technical issues with poise and professionalism.

Key responsibilities include responding to support requests via phone, email, and chat, providing timely and effective solutions. Troubleshooting and diagnosing hardware and software problems for end-users, offering clear instructions and solutions, is also a key aspect of the job.

Documentation of all support interactions and resolutions in the ticketing system is crucial in maintaining accurate records. Additionally, assisting in the setup and configuration of new workstations and peripheral devices, providing training and guidance to users on software applications and IT best practices, and collaborating with other IT team members to resolve complex issues are essential duties.

• Respond to support requests via phone, email, and chat.
• Troubleshoot and diagnose hardware and software problems for end-users.
• Document all support interactions and resolutions in the ticketing system.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues.

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.

This role offers a unique opportunity to grow and develop your skills in a dynamic and supportive environment. With a focus on delivering exceptional customer service, you will have the chance to make a real impact and contribute to the success of our organization.

As a Help Desk Specialist, you will be working closely with other IT team members to resolve complex issues and improve overall service quality. You will also have the opportunity to stay informed about new software updates and industry trends, enhancing your skills and knowledge in the process.

As a critical member of our IT infrastructure support team, you will play a key role in monitoring and providing timely support to ensure optimal system performance on a 24x7 basis.

The ideal candidate will possess a strong understanding of monitoring tools (SolarWinds Manage Engine) and IT service management tools, as well as experience in analyzing performance reports for various systems. They should also be familiar with operating system and patch management, network systems, telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage backup, and core applications.

• Timely response to all incidents, requests outages, and performance alerts
• Categorize issues for escalation to appropriate technical teams
• Report preparation based on customer requirements
• Identify and prioritize incidents in accordance with business needs, organizational policies, and operational impact

The successful candidate will demonstrate excellent written, verbal, and interpersonal skills, with a strong focus on customer communication. They should be comfortable working day/night shifts and have experience supporting multiple technical teams in high-uptime environments.

Position Summary

We are seeking a Support Engineer to deliver exceptional technical support services in a fast-paced financial environment.

• Provide high-quality technical assistance to all users in a courteous, professional manner.
• Triage and manage complex issues requiring engagement from multiple teams.
• Develop technical documentation/knowledgebase articles.
• Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications.
• Apply analytical and problem-solving skills across the infrastructure stack.
• Work independently under pressure.
• Be flexible in approach, comfortable dealing with ambiguity when necessary.

The ideal candidate will have experience supporting trading applications at a finance company and be able to onboard users onto technology systems, including remote workstations. They should also be familiar with PC hardware/software troubleshooting and deployment practices for desktops, as well as possess excellent written and verbal communication skills and strong customer service experience.

Required Skills and Qualifications

• Trading application experience at a finance company
• User onboarding onto technology systems
• PC hardware/software troubleshooting and deployment practices for desktops
• Excellent written and verbal communication skills and strong customer service experience

Benefits

This is a hands-on role that requires the ability to handle various priorities with expertise and exceptional judgment.

About the Role

This role offers an opportunity to work in a dynamic financial environment and contribute to delivering exceptional technical support services.

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions.
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues and improve overall service quality.
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively.
• Stay informed about new software updates and industry trends to enhance support capabilities.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

• Proven as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

The IT Help Desk team provides critical support to staff members, ensuring they have access to the resources they need to perform their jobs effectively. As an IT Support Specialist, you will play a vital role in resolving user issues and improving overall system performance.

• Ticket Response: Respond promptly to staff inquiries, providing timely solutions to minimize downtime and maximize productivity.
• System Configuration: Configure, troubleshoot, and maintain desktops and laptops, including operating systems, drivers, and software installations.
• Ticket Documentation: Accurately document each step taken for a ticket in the system for record-keeping and transparency purposes.
• Pending Ticket Updates: Regularly check and update ongoing tickets to ensure they are progressing toward resolution.
• Efficient Resolution: Work to solve end-user problems during the first interaction whenever possible.
• User Support: Provide assistance with common user problems, such as password resets, software installation, and network access.
• Prioritized Requests: Handle time-sensitive issues first, especially those affecting critical operations.

SALARY AED 8000

A well-known company is looking to hire an Arabic-speaking IT Help Desk Support Officer for their Abu Dhabi operations. Candidates should have a minimum of two years of experience and possess a valid UAE Driving License.

Responsible for monitoring, troubleshooting, repairing, installing, and upgrading servers, computer desktops, notebooks, workstations, printers, peripherals, as well as associated operating systems and application software.

• Work closely and receive direct instructions from the IT Manager.
• Install, configure, monitor, and maintain computer systems, software applications, operating systems, and network devices.
• Troubleshoot and repair software, computer systems, and network problems.
• Manage user access to the network.
• Provide direct technical support to users, including procedural documentation.
• Test and evaluate new technology and demonstrate it to supervisors.
• Use the helpdesk ticketing system to track tasks, manage assets, and handle hardware/software licenses.
• Participate in team meetings, sharing knowledge, information, and ideas with team members.

• Bachelor's Degree in Information Technology, Computer Science, or equivalent.
• IT Industry Certification is an advantage.
• Minimum 2 years of experience in a similar role.
• Valid driver's license for travel to client sites.

• Technical support experience primarily with Windows-based servers and workstations.
• Previous customer service experience.
• Excellent interpersonal and communication skills.
• Strong technical and organizational skills.
• Ability to work both independently and cooperatively.
• Willingness to work required hours to fulfill responsibilities.

• Reports directly to the IT Manager.

About The Company

Parker Consult is the fastest-growing management consultancy in the Middle East, providing services such as Executive Search, Consultancy, and Training through our Dubai office. Our rapid growth is driven by strong client relationships and quality service delivery, serving MNCs and local firms across the region.