32 IT jobs in the United Arab Emirates

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• Role - Help Desk Operator - Arabic Speaker
• Type - Permanent
• Salary Transport
• Location- Abu Dhabi

Technical and Professional Skills

• Minimum two (1) years' experience in office environment using keyboard skills.

• Excellent Phone Manner.

• Excellent Customer Handling skills.

• Excellent Email Handling Skills.

• Excellent data entry skills.

• Good communication and interpersonal skills at an individual and team level.

Knowledge

• Ability to work in an individual and team environment.

• Well-developed customer service skills.

• Sound analytical skills.

• English spoken and written is essential.

• Knowledge of the property and facility management.

• Technical knowledge of building services operations is an advantage.

• Have understanding in the principles of Quality Assurance and working to procedures.

• Have an understanding and experience of using computerised logging systems.

• Ideally experience in use of CAFM system.

Regards

TASC Recruitment Team

Job Title: Customer Support & Experience Architect

**Job Description**

We are seeking an experienced Customer Experience Architect to design and implement AI-driven customer experience solutions. This is a fully remote role, but candidates in or near the UAE time zone are preferred.

**Key Responsibilities:**

• Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4 and custom flows.
• Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR, and more.
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view.
• AI to Human Escalation: Create seamless escalation flows from AI to human support.
• KPI Setup: Establish KPIs routing logic, and playbooks for scalable tenant and landlord support.

**Requirements**:

• Experience: 4 years in CX Support Ops or Solution Design.
• AI Expertise: Proven experience building or leading AI-assisted support systems.
• Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make, and Zapier.
• Startup Environment: Ability to thrive in high-growth startup environments.
• UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design.
• Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech, or SaaS industries.

**Benefits**:

• Full Remote Work Option.

We are seeking a highly skilled customer service professional to handle inquiries, resolve issues, and ensure a seamless post-purchase experience.

• Respond to customer inquiries in a timely and professional manner
• Resolve product, order, shipping, and return-related issues efficiently and empathetically
• Process orders, refunds, and exchanges through internal systems
• Monitor and manage customer reviews and feedback to enhance the customer experience
• Collaborate with logistics, warehouse, and product teams to address customer concerns
• Maintain accurate records of customer interactions in CRM tools
• Identify trends in customer issues and suggest improvements to internal processes

• Proven experience as a customer service representative or similar role
• Familiarity with customer service tools and platforms
• Experience with CRM tools (e.g. Zendesk, Freshdesk, Salesforce)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment

Job Title: Technical Helpdesk
Job Type: Full-time Opportunity

The Service Desk Engineer plays a pivotal role in processing end-user support calls and strives to resolve them directly, where feasible.

Key Responsibilities:

• Attend to all communications to the IT Service Desk (phone, email)
• Provide first-level support to users and enhance first-level resolution percentage
• Log the calls and requests in the Service Desk System
• Determine priorities and impact for the Service Desk calls and mobilize the support team for immediate resolution of high-critical incidents

The ideal candidate will possess skills aligned with new technology rollouts in the IT sector.

We are seeking a highly motivated individual who can handle multiple tasks simultaneously and maintain accurate records of all interactions.

Required Skills and Qualifications:

• Skilled in line with new technology rollouts in the IT
• Able to handle multiple tasks simultaneously
• Maintain accurate records of all interactions

Benefits:

• Fulfilling work environment

As a key member of our customer-facing team, you will play a crucial role in delivering exceptional service to our clients.

Responsibilities include:

• Managing and resolving customer queries and complaints in a timely and professional manner
• Processing orders and modifications accurately and efficiently
• Escalating complex issues across various communication channels

Benefits include:

Competitive salary package with opportunities for career growth and development

Accommodation provided for those who require it

Requirements include:

Asian candidates only currently residing in UAE

Interested candidates can directly apply or send their CV to the provided contact information

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We are seeking a detail-oriented IT Support Specialist to manage and support internal IT systems. The ideal candidate will ensure smooth IT operations, provide user support, and contribute to data-driven decision-making.

• Provide first-line technical support to staff across hardware, software, and network issues.
• Maintain and troubleshoot Microsoft Windows systems, printers, VPNs, and office networks.
• Develop and maintain Excel-based reports, dashboards, and templates using advanced formulas, pivot tables, and macros.
• Write and optimize SQL queries for data extraction, reporting, and system integration.
• Assist in onboarding new employees with system access and setup.
• Monitor system performance and apply updates, patches, and security configurations.
• Document technical issues and resolutions for future reference.

• Proven experience in IT support or helpdesk roles.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, macros).
• Strong knowledge of SQL for querying and managing databases.
• Familiarity with Windows OS, networking, and office hardware.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.

• Experience with ERP or CRM systems.
• Knowledge of data visualization tools Power BI.
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar.

This role is crucial to the organization's success, as it ensures seamless IT operations and supports business growth.

IT Support professionals are crucial for the smooth operation of IT systems, providing technical assistance to users by diagnosing and resolving hardware, software, and network issues.

The ideal candidate will have a strong foundation in Information Technology, Computer Science, or a related field, with relevant certifications such as CompTIA A+, Network+, Microsoft MCSA/MCITP, or ITIL Foundation a plus.

• Diploma or Bachelor's degree in Information Technology, Computer Science, or similar.
• Proficient in Windows (7–11), macOS, and basic Linux operating systems.
• Experience with Active Directory, user account management, and Microsoft Office 365.
• Ability to diagnose and resolve hardware, software, and network (LAN/WAN, DNS, TCP/IP, VPN) issues.
• Familiarity with helpdesk ticketing systems and processes.

As an IT Support professional, you will be responsible for coordinating with other IT teams to implement updates, upgrades, and security protocols. You will also manage user accounts, monitor system performance, and document technical processes to ensure business continuity.

This is an excellent opportunity for individuals who enjoy working with technology and have strong problem-solving skills. The successful candidate will have the ability to work effectively in a team environment, communicate complex technical information to non-technical staff, and maintain confidentiality when dealing with sensitive information.

To be considered for this role, you must have:

• A strong understanding of computer systems and networks.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and prioritize tasks efficiently.
• A high level of integrity and discretion when handling confidential information.

We offer a competitive salary and benefits package, including opportunities for career advancement and professional development. If you are passionate about technology and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity.

Customer Service Representative

This is a mid-level customer service position that involves interacting with customers via various channels, including phone, email, and chat. The successful candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

• Provide excellent customer service and support to clients through various communication channels
• Analyze customer issues and provide timely and effective solutions
• Maintain accurate records of customer interactions and transactions
• Work collaboratively with colleagues to achieve team goals and objectives

• Bachelor's degree in Business Administration or related field
• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Able to work in a fast-paced environment
• Able to meet performance metrics and targets

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Dubai, UAE