26 IT jobs in the United Arab Emirates

We are seeking a dedicated customer service representative to manage customer queries and complaints. This role requires you to be able to remain calm when customers are frustrated, have experience working with computers, and maintain a positive attitude at all times.

This is an excellent opportunity for individuals who enjoy interacting with people and resolving issues efficiently.

• Maintain a professional attitude towards customers
• Respond promptly to customer inquiries
• Communicate effectively through various channels
• Resolve customer complaints efficiently
• Stay knowledgeable about our products and services
• Process orders, forms, and applications accurately
• Keep records of customer interactions and transactions
• Collaborate with colleagues as necessary
• Provide feedback on the customer service process
• Manage a team of junior representatives (optional)

• High school diploma or equivalent
• Ability to remain calm under pressure
• Comfortable using computers
• Experience in customer support

As a key member of our front desk team, you will be responsible for handling customer inquiries and providing exceptional service to our clients.

• Respond to customer phone calls, emails, and walk-ins in a timely and professional manner.
• Register service complaints and assign jobs to technicians to ensure efficient resolution.
• Maintain a clean and organized reception area, ensuring a positive first impression for our clients.

To excel in this role, you will need:

• A minimum of 2-4 years of experience in a service center or customer-facing position.
• A Bachelor's Degree holder with a strong academic background.
• Excellent communication skills in English language, with the ability to communicate complex ideas simply and effectively.
• Proficiency in Arabic is an asset but not required.

At our organization, we value teamwork, adaptability, and a growth mindset. We offer opportunities for personal and professional growth in a dynamic and supportive environment.

Customer Service Representative

The American University in the Emirates is seeking a highly skilled Customer Service Representative who will handle inquiries, complaints, and concerns with professionalism and efficiency. The successful candidate will possess excellent communication skills, both written and verbal, and be able to empathize with students' challenges. This role requires active listening, problem-solving, and effective time management skills.

• Bachelor's degree from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Job Responsibilities:

1. Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
2. Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
3. Appropriately

Job Overview:

A technical support professional provides assistance to users through various communication channels.

Troubleshooting and Maintenance:

Identifying and resolving technical issues with hardware and software ensures the smooth operation of IT systems.

Documentation and Escalation:

Maintaining accurate records of issues and resolutions is crucial for escalating complex problems to higher-level technical teams as needed.

User Training and Guidance:

Educating users on effective IT resource utilization and software application usage is essential.

Compliance and Security:

Ensuring adherence to organizational policies and industry standards, including security protocols, is a key responsibility.

Requirements:

• Minimum 2 years of experience in similar roles
• Educational background: Associate degree in information technology, computer science, or related field; some positions may require a bachelor's degree
• Technical skills: Knowledge of computer systems, networks, and common software applications; familiarity with Windows, macOS, Linux, and other operating systems
• Problem-solving abilities: Diagnosing and resolving technical issues efficiently
• Communication skills (English): Strong verbal and written communication skills for explaining complex IT concepts
• Customer service orientation: Friendly and patient demeanor for dealing with frustrated users
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation beneficial

A Customer Service Liaison Position

As a key member of our customer-facing team, the successful candidate will provide exceptional support and guidance to customers through various communication channels.

The ideal candidate will possess excellent interpersonal and problem-solving skills, with the ability to adapt to diverse situations and resolve complex issues efficiently.

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints or concerns promptly and fairly.
• Maintain detailed records of customer interactions and transactions.

• High school diploma or equivalent required; bachelor's degree preferred.
• Proven experience in a customer service role is highly valued.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in English; Arabic or other language skills are a plus.

We offer a competitive salary, visa and medical insurance, paid annual leave and public holidays, training and career development opportunities, and a positive and multicultural work environment.

We are seeking a results-driven IT Support Specialist to assist in managing our business support infrastructure and software.

The position will report directly to the Digital Transformation Manager/IT Head.

1. Serve as the primary point of contact for all Business System related issues and requests.
2. Respond to user emails in a timely and professional manner.
3. Escalate complex technical problems to senior staff or outside vendors as needed.
4. Act as the primary contact for all outside agents in all computer technology-related matters.
5. Install, configure, and troubleshoot software.
6. Manage Active Directory accounts and permissions.
7. Maintain all users' access requests and authorizations.
8. Perform regular system backups and monitor storage usage.
9. Implement security measures to protect data from unauthorized access.
10. Stay up to date on industry trends and best practices.
11. Train new users on company IT policies and procedures.
12. Respond to all users' requests and provide them with adequate support.
13. Understand all department working procedures and perform related tasks as described.
14. Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications.
15. Assist with special projects as needed.

To be successful in this role, you will need:

1. A Bachelor's degree in Computer Science, Information Technology, or a related field.
2. 0-2 years of professional experience in a Business System support role.
3. Familiarity with cloud-based applications such as Oracle ERP, SAP, Microsoft Dynamics, etc. is a plus.
4. Excellent problem-solving, analytical, and decision-making skills.
5. Strong communication, interpersonal, and customer service skills.
6. Ability to work in a high-pressure environment.
7. Ability to work under strict supervision.

If you meet the above requirements, please revert back with your updated CV and expected salary and notice period.

We are seeking a highly organized and efficient Customer Service Operations Manager to oversee the day-to-day operations of our support department. As a Customer Service Operations Manager, you will be responsible for managing customer inquiries and concerns in a timely and satisfactory manner.

Key Responsibilities:

• Manage and coordinate the performance of the support team, providing guidance and support as needed
• Develop and implement processes to improve efficiency and customer satisfaction
• Monitor customer inquiries and ensure they are resolved within established timelines
• Act as a point of contact for escalated customer issues or complaints
• Train new team members on company policies and procedures
• Conduct regular performance evaluations for team members

Requirements:

• Bachelor's degree in Business Administration or related field
• Previous experience in a managerial role, preferably in a support or customer service environment
• Excellent communication skills in English, both written and verbal
• Strong leadership abilities with the ability to motivate and mentor team members
• Familiarity with biometric passport systems is an asset
• Fluency in Hindi or Malayalam preferred

As a technical support specialist, you will provide end-to-end technical assistance to ensure timely resolution of hardware, software, and network issues.

• Identify and troubleshoot complex technical problems
• Develop and implement effective solutions to resolve technical issues
• Collaborate with cross-functional teams to ensure seamless technical support

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in troubleshooting and technical support tools

• A competitive salary and benefits package
• Ongoing training and professional development opportunities
• A collaborative and dynamic work environment

As a critical member of our IT infrastructure support team, you will play a key role in monitoring and providing timely support to ensure optimal system performance on a 24x7 basis.

The ideal candidate will possess a strong understanding of monitoring tools (SolarWinds Manage Engine) and IT service management tools, as well as experience in analyzing performance reports for various systems. They should also be familiar with operating system and patch management, network systems, telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage backup, and core applications.

• Timely response to all incidents, requests outages, and performance alerts
• Categorize issues for escalation to appropriate technical teams
• Report preparation based on customer requirements
• Identify and prioritize incidents in accordance with business needs, organizational policies, and operational impact

The successful candidate will demonstrate excellent written, verbal, and interpersonal skills, with a strong focus on customer communication. They should be comfortable working day/night shifts and have experience supporting multiple technical teams in high-uptime environments.