3618 IT Operations jobs in Dubai

We are seeking an experienced Network Operations Center (NOC) Engineer to join our IT operations team. The ideal candidate will have a foundational understanding of network and IT infrastructure, with a strong desire to grow and develop their technical skills in a fast-paced environment.

The L1 NOC Engineer will be the first point of contact for monitoring and responding to alerts, troubleshooting issues, and ensuring the stability and performance of the network and systems.

This is an exciting opportunity to work in a dynamic environment where you can leverage your technical expertise to drive business outcomes and make a real impact.

Key Responsibilities:

• Monitoring and Incident Detection: Continuously monitor network, systems, and applications using various monitoring tools. Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues.
• Initial Troubleshooting: Perform basic troubleshooting on network and system issues, including connectivity problems, hardware failures, and application errors.
• Incident Management: Categorize and prioritize incidents based on severity and impact. Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.

Requirements

• Experience: 1-3 years of experience in IT support, network operations, or a related field.
• Technical Skills: Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Monitoring Tools: Experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).

Benefits

• Opportunity to work in a dynamic and fast-paced environment
• Chance to grow and develop technical skills
• Collaborative team environment

Preferred Qualifications

• Experience in a 24/7 operations environment
• Familiarity with ITIL processes

This role is responsible for overseeing the operation and maintenance of Base Stations and Links. The ideal candidate will have strong technical knowledge and excellent communication skills.

• Monitor and inspect Base Stations and Links using available systems to ensure proper functioning and effectiveness.
• Update programming of Base Stations and Links as needed, including periodic checks and adjustments.
• Notify relevant parties in case of activities causing alarms or affecting network performance.
• Program Base Stations and Links and frequencies, adjusting signal levels as required.
• Transfer knowledge and implement training plans for employees.
• Ensure database accuracy in systems related to Base Stations and Links.
• Coordinate with subsidiary companies to resolve issues and ensure customer satisfaction.
• Supervise field visits to Base Stations and develop inspection processes to ensure sustainability of Tetra and 4G networks.
• Read network system to identify types of alarms present in Base Stations and coordinate internally to address performance issues.
• Plan and perform regular and preventive maintenance for Base Stations and Links.

• Strong technical knowledge of Base Stations and Links.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Knowledge of Tetra and 4G networks.
• Basic computer skills.

• Opportunity to work on high-profile projects.
• Professional development and training opportunities.
• A dynamic and supportive work environment.

We are committed to providing a positive and inclusive work environment that encourages growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and advancement.

Job Title: NOC Engineer

The role of a NOC Engineer involves coordinating between project teams, contractors, and local authorities. This entails reviewing design deliverables, seeking approvals and permits, and ensuring that all changes are communicated to relevant stakeholders in a timely manner.

Key Responsibilities:

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• Coordinate with the DM Project Team, Contractor NOC representative, and local authorities in Dubai.
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• Review design deliverables with local authorities and seek necessary approvals and permits.
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• Communicate comments and requests for design changes to relevant project teams.
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• Maintain awareness of changes in local engineering construction-related regulations and codes.
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• Ensure that all changes are communicated to relevant stakeholders in a timely manner.
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Required Skills and Qualifications:

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• Bachelor's degree in Civil Engineering or a related field.
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• In-depth knowledge of engineering standards and codes.
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• Sound knowledge of local authorities' regulations, codes, and guidelines.
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• Solid knowledge of engineering design.
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• Good communication, organization, and planning skills.
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• Proficiency in spoken and written English and Arabic.
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• Demonstrated experience in the Architecture, Engineering, and Planning Industry with roles in design or authorities coordination.
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• Experience with authorities coordination for large projects within the region.
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• Preference given to candidates with experience within Dubai.
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We are seeking a skilled Fixed Network Operations expert to handle optical/electrical circuit provisioning, network failures, and equipment installation.

• Performing installation and maintenance of fiber optic equipment and ODF patch panels.
• Using test equipment to localize and rectify faults.
• Supporting network fault analysis and resolution, including transmission and IP equipment such as Cisco routers, switches, SDH, DWDM, and firewalls.
• Conducting fault localization tests like OTDR during outages.
• Supporting acceptance testing of new fiber optic cables and network nodes.

• Bachelor's or Diploma in Engineering, Telecommunications, Electrical Engineering, or equivalent.
• Minimum 4 years of experience in Fixed Network Operations & Maintenance.
• Proficiency in using test equipment and handling fiber optic and transmission/IP equipment.

Full-time position with salary ranges from AED 84,000 to AED 90,000 per year, depending on skills and experience. Only candidates from India, Philippines, Nepal, and Sri Lanka will be considered for this role based in Dubai, UAE.

The role of Network Infrastructure Specialist involves ensuring the optimal corporate network infrastructure for a global agricultural and soft commodities house with operations throughout the Middle East & Africa.

The successful candidate will be responsible for providing technical resources, advising on network optimization, and implementing backup and disaster recovery procedures.

• Technical Resource Provision: Provide effective technical resources for systems and end-users.
• Network Optimization: Advise on network optimization and provide recommendations for improvement.
• Backup & Disaster Recovery: Implement backup and DR procedures for networking equipment.
• Network Infrastructure Management: Manage all aspects of supporting the network infrastructure.
• Meeting Attendance: Attend regular meetings to provide updates on network-related topics.
• Equipment Rollout & Upgrade: Facilitate the rollout and upgrade of new network equipment.
• Network Monitoring: Monitor the network and provide statistics and trends related to network infrastructure.

Requirements:

• Bachelor's degree or relevant experience.
• Minimum of 5 years' experience in managing and supporting Windows Servers, Network Switches/Routers, and Firewalls.
• Cisco Certification.

Skills & Competencies:

• Demonstrated knowledge of Windows servers and desktop products (Active directory, DNS, Windows 2003, 2008 server, Win7+).
• Ability to set up remote access for users.
• Working knowledge of current communications devices and protocols, server, and desktop technologies (Cisco, CheckPoint).
• Ability to order hardware/software service and technical support contracts with local vendors.
• Manage multiple projects, activities, and tasks simultaneously.
• Facilitation and change management skills.

We are seeking a skilled Monitoring and Network Engineer to join our team. The ideal candidate will have excellent technical skills and experience in monitoring network systems, servers, and storage in an enterprise environment.

The individual in this role is responsible for the architecture, design, implementation, and operation of SDWAN for AFG's global WAN network. Additionally, they are tasked with providing technical demonstrations, showcasing use cases, and ensuring that the WAN network infrastructure operates at optimal performance levels.

• Architect and design SD-WAN solutions tailored to meet organizational requirements, ensuring scalability, reliability, and performance.
• Integrate SD-WAN with existing network infrastructure, including MPLS, VPNs, and cloud services, ensuring seamless connectivity
• Design and implement robust security measures, including encryption, firewalls, and zero-trust architectures, to protect SD-WAN traffic.
• Ensure efficient and secure connectivity to Azure cloud platforms and SaaS applications.
• Design failover and redundancy mechanisms to ensure high availability and business continuity.
• Define and implement SD-WAN policies for traffic routing, quality of service (QoS), and application performance.
• Monitor and optimize SD-WAN performance, including application prioritization, traffic steering, and bandwidth management.
• Create and maintain detailed documentation, including network diagrams, configurations, and operational procedures
• Optimize costs by leveraging SD-WAN capabilities to reduce reliance on expensive underlay circuits and improve resource utilization.
• Act as an escalation point for resolving complex SD-WAN-related issues and outages.
• Stay updated on emerging SD-WAN trends and technologies, recommending and implementing upgrades as needed.
• Forecast future network requirements and plan for capacity expansion to support business growth.
• Utilize SD-WAN analytics to generate reports on network performance, usage, and security for stakeholders.
• Implement automation tools and scripts to streamline SD-WAN deployment, management, and monitoring
• Ensure comprehensive understanding of AFG's IT infrastructure environment, identifying opportunities for improvement in performance, availability, and costs. Evaluate utilization of service providers to optimize, streamline operations and gain cost efficiency.
• Monitor bandwidth consumption and recommend cost-effective link utilization strategies.
• Optimize cloud connectivity and SaaS access using direct internet breakouts to reduce dependency on data centre traffic routing.
• Conduct periodic assessments of WAN infrastructure to identify and remediate inefficiencies.
• Provide expert advice on sourcing, negotiations, procurement, and delivery of SDWAN hardware, software, and managed services.
• Collaborate with audit teams to review SDWAN infrastructure and implement corrective measures for identified concerns.
• Ensures the deployment, management, and operation of the SDWAN infrastructure align with business objectives, security policies, compliance requirements, and industry best practices.
• Align SDWAN architecture with industry regulations and corporate governance policies.
• Lead the team in handling critical incidents, ensuring quick resolution of SDWAN-related outages or security breaches.
• Define the SDWAN roadmap, align it with business objectives, and drive long-term network transformation strategies.
• Provide hands-on leadership, training, and mentorship to team members, enhancing their expertise in SDWAN technologies.
• Communicate effectively with senior management, vendors, and business units to align SDWAN initiatives with organizational goals.
• Contribute to enhancing operations and security practices, procedures, methodologies, and tools through involvement in improvement initiatives. Identify and mitigate IT risks and issues.

• Strong presentation and interpersonal skills.
• Excellent written and verbal communication abilities.
• A proactive, self-motivated individual who thrives both independently and in a team environment.

• Minimum 12+ years’ experience in Design, Implement and Manage Enterprise Network and security Infrastructure.
• 4 + years’ experience in Design, Implement and Manage - Cisco SDWAN.
• Extensive knowledge of TCP/IP, routing, switching, and network security principles.
• Proficient in configuring, managing, and troubleshooting routing protocols such as BGP, OSPF, and EIGRP.
• Hands-on experience with Cisco SD-WAN fabric and controllers.
• Expertise in web security, preferably with Zscaler proxy.
• Hands-on experience with SDWAN cloud on ramp implementation.
• Proficient in using Python scripts for automation.
• Familiarity with cloud platforms, particularly Microsoft Azure.
• Preferred certifications: CCIE R&S, Zscaler Administrator and SDWAN Architect.
• Experience working with global telecommunications providers.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to our customers, resolving complex technical issues, and ensuring that our systems and infrastructure are running smoothly.

The ideal candidate will have a strong background in IT and a proven track record of delivering excellent customer service. They will be able to communicate effectively with technical and non-technical stakeholders, both verbally and in writing, and will be comfortable working in a fast-paced environment.

• Provide technical support and assistance to customers via phone, email, and other communication channels
• Resolve complex technical issues and troubleshoot problems using analytical and problem-solving skills
• Maintain and update knowledge base articles and documentation to ensure accurate and up-to-date information
• Work collaboratively with internal teams to resolve technical issues and improve system performance
• Stay up-to-date with industry trends and developments, and share knowledge with the team to ensure we are always ahead of the curve

• Bachelor's degree in Computer Science or related field, or equivalent experience
• At least 3 years of experience in technical support or a related field
• Strong background in IT, including network protocols, operating systems, and software applications
• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
• Proven problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Familiarity with IT service management tools and processes

• Opportunity to work with a dynamic and innovative team
• Competitive salary and benefits package
• Ongoing training and development opportunities to enhance your skills and knowledge
• Flexible working arrangements to support work-life balance

We are a leading provider of IT services and solutions, dedicated to helping our clients achieve their business goals. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

The role of a Civil Supervisor is crucial in ensuring the smooth operation of infrastructure assets and maintenance works. This position requires strong leadership skills, technical knowledge, and attention to detail.

• Manage daily operations, including reactive maintenance and repairs of infrastructure assets.
• Oversee resource allocation, personnel, equipment, and materials for infrastructure maintenance and repairs.
• Ensure safety compliance and lead by example in safe working practices.
• Conduct regular quality checks and inspections to maintain high-quality service delivery.

• Civil Engineering Diploma/ITI with 8 years' experience in facilities management services.
• IOSH Supervising Safely or equivalent certification.
• At least 4 years' experience in a supervisory role.
• Good knowledge of all elements of facilities management services, both hard and soft.
• Fluency in English and additional languages is a plus.

This role is ideal for individuals with strong leadership skills, technical expertise, and a passion for maintaining high standards in infrastructure works.

• Mid-career professional with 2+ years of experience in a related field.