What Jobs are available for IT Professional in Dubai?

Overview

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work. Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. Our product works today and at scale, across industries, regions, and limitless use cases. As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused. If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

We’re looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. You’ll work directly with customers to troubleshoot technical issues, answer product questions, and make sure they’re getting real value from the platform.

This role is a great fit for someone who loves technology, communicates clearly, and can think on their feet. It’s more than a simple support role — you’ll be part of shaping how users experience and succeed with AI automation.

• Passionate about tech: you understand APIs, integrations, and know how to solve technical problems; development experience is a plus.
• Excellent communicator: you enjoy helping others and explaining technical concepts clearly.
• Resourceful and inventive: you like tackling challenges and finding effective solutions.
• Autonomous and proactive: you take initiative and are always looking for ways to improve things.
• Curious and eager to learn: AI fascinates you, and you’re excited to work with innovative technologies.

• Investigate and troubleshoot technical issues reported by customers.
• Communicate clearly and effectively with users through chat, email, and video calls.
• Reproduce bugs, document findings, and escalate when necessary.
• Collaborate with engineering to surface recurring issues and suggest improvements.
• Help maintain internal knowledge bases and contribute to external documentation.
• Provide guidance on best practices, implementation details, and product usage.
• Participate in team processes for support triage, handoffs, and follow-ups.
• Continuously look for ways to improve the support experience and reduce friction for users.

• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Clear and empathetic communicator.
• Able to stay calm and think critically when working through complex problems.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, or another language in our target regions.

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career. We operate mainly in-office, with a culture that values both technical rigor and shared ambition. You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

• 3-5 years of experience in a Systems Administrator / Engineer role.
• Experience in Microsoft Active Directory.
• Experience in the Azure components & APIs.
• Working knowledge of Operating Systems (Windows and Linux).
• Knowledge of databases (SQL Server and MySQL)
• Knowledge of relevant web services, mail, backup, and application monitoring
• Good knowledge of networking fundamentals
• Good knowledge of server hardware
• Good knowledge of application developments using Agile, and DevOps good practices
• Knowledge of Azure federation services is preferred.
• One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.

Name

Current Location

Current CTC

Attach Resume (only in doc, docx or pdf format less than 1MB)

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

We are looking for an Influencer Marketing Professional to drive influencer discovery, partnership management, and campaign performance across the Gulf region, with a strong focus on Saudi Arabia and the UAE. You will build and nurture relationships with key creators, agencies, and ecosystem partners while bringing deep market knowledge and insights to guide content and activation strategies. This role plays a key part in shaping Trendyol’s influencer presence and strengthening brand visibility in the region.

• Lead influencer selection and scouting to identify high-potential creators across the Gulf region (especially KSA and UAE).
• Build and maintain long-term relationships with local influencer agencies and key ecosystem partners.
• Provide deep market insights to support campaign planning, influencer activations, and content strategies.
• Monitor and analyze influencer performance data to identify optimization and growth opportunities.
• Stay up to date with emerging trends, content formats, and platform developments in the Gulf influencer landscape.
• Collaborate with internal teams (Marketing, MarComm, PR, etc.) to align influencer initiatives with brand and business goals.

• Extensive experience in influencer marketing, creator partnerships, or related fields within the Gulf region.
• Strong understanding of the local influencer ecosystem, especially in KSA and UAE.
• Proven experience managing influencer partnerships end-to-end and collaborating with agencies.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with the ability to interpret performance metrics and generate actionable insights.
• Fluency in English, with Turkish and Arabic considered a strong plus.

- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

Dubai, United Arab Emirates | Posted on 01/03/2025

tech carrot is a leading global IT service provider and partner in digital transformation offering cost-effective, customer-centric, and cutting-edge digital solutions to clients worldwide.

Founded in 2016, tech carrot is headquartered in Dubai, UAE. Being a people-oriented organization with a philosophy of "We care" as our core DNA, tech carrot continually focuses on new initiatives and strategies to increase overall employee experience by providing a plethora of platforms to drive employee development and overall efficiency. With over 200+ technology specialists who are engaged and motivated, we are growing at 20% year-on-year since inception.

We offer cutting-edge services across multiple industries and deliver seamless customer experiences, ensuring high value and rapid growth for our clients. tech carrot has earned wide recognition as a reliable partner for organizations across the globe because of its professional approach and strong delivery capabilities. The Middle East and Africa are handled by UAE operations, while APAC is handled by India operations. We have also expanded in the USA and the Netherlands as well.

Experience: 5 Plus

Job Description:

We are seeking a very dynamic and results-driven Sales Professional to join our sales team at tech carrot, a leading IT Services provider in UAE.

Who is the Ideal Candidate

• Proven experience in client-facing roles, with a minimum of 5 years in account management, client services, or sales.
  
• Strong understanding of IT services and solutions, including software development, cloud computing, cybersecurity, and digital transformation.
  
• Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
  
• Demonstrated ability to build and maintain relationships with clients at all levels of an organization.
  
• Strategic thinker with the ability to identify opportunities for business growth and expansion within existing client accounts.
  
• Strong problem-solving and negotiation skills, with a focus on delivering win-win solutions for clients and the company.
  
• Highly organized and detail-oriented, with the ability to manage multiple client accounts and projects simultaneously.
  
• Proficiency in CRM software, project management tools, and Microsoft Office Suite.
  
• Willingness to travel to client sites as needed.
  
• Preferable experience in Telecom/ Banking / Insurance / Retail / Automotive / Freezones & Government sectors.
  
• Sales experience in the UAE market is essential and holding a valid driving license.
  
• Must have UAE driving License and should have own mode of transport.
  
• Passionate about technology and innovation.
  
• Possess excellent communication skills, and have a proven track record of driving sales in the IT industry.
  

Company - Zeronix Technology LLC
Computer Market, Burdubai - Al Fahidi - Dubai

Salary: د.إ

Employment Type: Full-Time

Start Date: 01/03/2025

About Us: Zeronix Technology LLC is a leading IT solutions provider, specializing in Laptops, Desktops, Workstations, Servers, networking products, IT infrastructure, and comprehensive technology services across the UAE and beyond.

Role Overview: We are seeking an experienced IT Sales Professional with a strong background in selling hardware and networking products from brands like Lenovo, HP, Dell, and other Major Brands. The candidate will be responsible for driving sales, building client relationships, and providing tailored IT solutions.

Key Responsibilities:

• Develop and execute sales strategies to meet targets.
• Identify and engage potential clients.
• Present and sell IT products and services.
• Collaborate with technical teams for client support.
• Stay updated on industry trends and competitor activities.

Qualifications:

• Bachelor's degree in IT, Business, or related field.
• Proven IT sales experience with hardware and networking products (2+ Years).
• Strong knowledge of products from the specified brands.
• Excellent communication and negotiation skills.
• Proficiency in CRM software and Microsoft Office Suite.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for professional development.
• A dynamic and supportive work environment.

How to Apply: Submit your resume and cover letter to or whatsapp @ with the subject line "Application for IT Sales Professional."

Zeronix Technology LLC is an equal opportunity employer, committed to creating an inclusive environment for all employees.

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

As the Technical Support Engineering Lead , you’ll manage and grow our support engineering team, ensuring our customers get world-class technical assistance and guidance. You’ll balance hands-on problem-solving with leadership responsibilities, driving improvements in processes, tooling, and knowledge-sharing while mentoring and enabling your team.

This role is ideal for someone who thrives at the intersection of technology, leadership, and customer success. You’ll work closely with Product, Engineering, and Customer Success to deliver an exceptional support experience and scale how our users succeed with AI automation.

• Lead, mentor, and develop a team of Technical Support Engineers
• Set team goals, track performance, and provide coaching for continuous growth
• Oversee support operations, ensuring timely, high-quality responses to customer issues
• Investigate and troubleshoot complex technical problems escalated from the team
• Establish and refine triage, escalation, and incident management processes
• Collaborate with Engineering and Product to surface recurring issues and drive product improvements
• Own and improve internal knowledge bases and external documentation practices
• Analyze support trends, metrics, and user feedback to reduce friction and improve experience
• Represent the support function in cross-functional discussions and planning

• Proven experience in a technical support or engineering leadership role.
• Strong technical troubleshooting skills and familiarity with modern web technologies.
• Comfortable reading and understanding TypeScript, Node.js, Javascript, and React.
• Experience working with APIs, logs, and cloud-based tools.
• Knowledge or exposure to AI/LLMs (Large Language Models) and their applications.
• Exceptional communication skills with the ability to coach and guide others.
• Calm and structured problem-solving approach in high-pressure scenarios.
• Experience managing or scaling support operations in a SaaS or AI/ML environment.
• Good knowledge of English and French. Bonus: Comfortable working in Spanish, Portuguese, French, or another language in our target regions.
• Curious, resourceful, and eager to create an excellent customer experience

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate mainly in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)

PR, Marketing & Customer Service Training Courses

By the end of the program, participants will be able to:

• Understand the importance of a customer service culture in a competitive environment.
• Practice the techniques of managing customer expectations and delighting customers.
• Define the process of managing a customer complaint system.
• Agree and practice strategies for service recovery aimed at regaining customer loyalty.
• Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.

• Customer Service
  • Definitions and Concepts
• The Role of the Customer Service Executive
  • The Principles of Customer Service
• Principle Foundation of Superior Customer Service
  • Strong Relationship
  • Superior Service
  • Professional Behavior
• A Profile of Different Customer Personalities
  • Ways of Dealing with Them
• Managing a Customer Complaint System
  • Types of Customer Complaints
  • Handling Complaints: Process and Behavior
  • Complaint Management Standards
  • Elements of a Complaint Management System
• Attaining Customer Satisfaction through Quality Measures
  • Components of Quality Service
  • Elements of the RATER Model
• Strategies and Actions to Delight Your Customers
• Strategies for Service Recovery from a Major Crisis
  • Analyzing the Reasons for the Crisis
  • Taking Action to Raise the Level of Customer Loyalty by Dealing with the Crisis
• Developing a Customer Service Culture within Your Organization
  • The Mindset and the Toolset
  • Polishing Your Perception Points
  • Keeping Track of Service
• Effective Communication with Customers
  • Active Listening
  • Overcoming Barriers to Effective Communication with Customers

At European Quality Training and Management Consultancy, we provide high-quality training and consultancy services to develop future leaders. With a team of skilled experts, we tailor programs to meet the needs of public and private sectors, grounded in quality, ethics, and social responsibility. Our client‑focused approach ensures professionalism and sustainable outcomes.