4566 IT Professional jobs in Dubai

Service Desk Engineer Job Description

The primary function of this role is to serve as the initial point of contact for users, responding to their queries via various communication channels. This individual will be responsible for logging, categorizing, and assigning incidents and service requests in a timely manner.

Key responsibilities include performing basic troubleshooting for hardware, software, email, network, and printer issues. Additionally, they will manage user account tasks such as password resets and Active Directory updates, escalating unresolved issues to higher-level or specialized support teams when necessary.

This role requires providing regular updates to users regarding ticket status and resolution, while also monitoring IT infrastructure using tools such as N-able, SolarWinds, Zabbix, and ManageEngine. The successful candidate will respond promptly to monitoring alerts by verifying, documenting, and escalating issues as required.

They will conduct routine health checks, report any anomalies or recurring performance issues, and maintain documentation to track frequent alerts or problems. Utilization of ITSM ticketing tools like ServiceNow and Symphony for incident and request management is also essential.

Required skills and qualifications include basic knowledge of Windows OS, Microsoft Office, Active Directory, and remote support tools. A strong understanding of networking and server concepts is also necessary. Excellent communication and interpersonal skills are crucial for effective collaboration in a fast-paced team environment.

Flexibility to work rotational shifts or in a 24x7 support setting including weekends and holidays as per roster is expected. A Bachelor's degree or diploma in Computer Science, IT, or a related field is required, with 2-5 years experience in technical support or infrastructure monitoring roles preferred.

Possession of certifications such as ITIL Foundation, CompTIA A or Network is not mandatory but highly valued.

This job offers a unique opportunity to work in a dynamic environment, contributing to the growth and success of our organization. If you possess the necessary skills and qualifications, we encourage you to apply for this challenging yet rewarding role.

We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems.

The IT Support Specialist will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of our organization's IT infrastructure.

• Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person.
• Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Conduct regular software and hardware security updates to maintain system integrity.
• Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations.
• Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion.
• Train junior staff members, test new technology, and repair or replace equipment as needed.

• Bachelor's degree in computer science, information technology, or related field preferred, but not required.
• Minimum of 1-2 years of experience in a technical support role.
• Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
• Experience troubleshooting hardware and software issues on Windows and macOS platforms.
• Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
• Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Capacity to prioritize and manage multiple tasks and projects simultaneously.

We offer a dynamic and inclusive workplace where diversity and teamwork thrive. As a valued member of our team, you will have access to opportunities for growth and development, competitive compensation, and a comprehensive benefits package.

IN2 is committed to hiring the best talent. We welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.

Help Desk Specialist

We are seeking a skilled Help Desk Specialist to join our team. This is an exciting opportunity for individuals who enjoy problem-solving and working with technology. The ideal candidate will be able to provide high-quality technical support services in a fast-paced environment.

1. Deliver exceptional customer service through prompt, professional, and courteous communication via phone, email, or in-person interactions.
2. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
3. Produce accurate and concise technical documentation/knowledge base articles to aid in future issue resolution.
4. Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
5. Strong analytical and problem-solving skills across the infrastructure stack, including cloud technologies.
6. Ability to work independently and under pressure.
7. Flexible in approach, comfortable dealing with ambiguity when necessary.

• Experience working at a finance company supporting trading applications.
• Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
• Onboarding users onto technology systems including remote workstations.
• Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
• Ability to troubleshoot/scripts in Python/PowerShell.
• Citrix VDA infrastructure and application support including Dell thin terminals.
• Experience in enterprise change management and outage escalation procedures.
• Able to effectively provide support to remote locations including home setups.
• Comprehensive knowledge of Windows 10/11, Microsoft Office 2021 / O365.
• Broad understanding of mobile tech including Intune, Android, and iOS devices.
• Cisco and IPC phone support.
• Experience working with third-party vendors to resolve complex issues.
• Excellent written and verbal communication skills, as well as strong customer service experience.

Help Desk Specialist
Dubai, United Arab Emirates

Job Summary:

As a skilled technical professional, you will play a critical role in providing timely and effective technical assistance to users or clients facing issues with computer systems, hardware, or software.

Main Responsibilities:

• Troubleshoot and diagnose complex technical problems
• Guide users through step-by-step solutions to resolve technical issues
• Ensure timely resolution of technical issues to minimize downtime and maintain productivity

A strong ability to communicate technical information effectively and solve complex problems is essential for success in this role. Your attention to detail, analytical skills, and patient approach will enable you to provide top-notch support to our team members or clients.

Key Skills:

• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Excellent analytical and troubleshooting skills
• Familiarity with computer systems, hardware, and software

This is an exciting opportunity to contribute your technical expertise to ensure seamless operations. If you are a motivated and organized individual with a passion for technology, we encourage you to apply.

IT Support Specialist

This is an exciting opportunity to join our team as an IT Support Specialist. In this role, you will be responsible for handling day-to-day IT operations and providing first-level support to guests.

You will work closely with various systems including Opera Micros, Windows 2003 and 2008 Servers, and all Windows client operating systems.

1. Familiarize yourself with all systems including Opera Micros, Windows 2003 and 2008 Servers, and all Windows client operating systems.
2. Knowledge of TCP/IP is essential for this role.
3. Backup and optimize databases to ensure smooth operation.
4. Knowledge of LAN/WAN is crucial for effective network management.
5. Perform regular system health checks and capacity studies to ensure optimal performance of servers and networks.
6. Provide frontline troubleshooting for PCs and servers.
7. Assist with in-house guest IT-related issues.

• Diploma in IT or related field.
• Minimum of 1-2 years relevant experience.

As an IT Support Specialist, you will be required to have strong computer knowledge in Opera System, MICROS, MS Office applications, etc.

Pleasant personality, neat appearance, and ability to display initiative are essential for this role.

Customer and people-oriented, proactive with minimal supervision, fluent in English (oral and written), and a team player are some of the key attributes we look for in our ideal candidate.

Flexibility and adaptability to different working locations are also important.

Job Title: Senior Sales Engineer

This is a senior level sales position focused on providing technical and commercial support to our customers. We are seeking an experienced professional with a strong track record of success in industrial sales.

Key Responsibilities:

• Provide technical and commercial support to customers, including answering questions and resolving issues related to our products.
• Develop and maintain strong relationships with customers, including identifying new business opportunities and expanding existing relationships.
• Work closely with internal stakeholders, including engineering, marketing, and sales teams, to develop and implement sales strategies and tactics.

Requirements:

• Bachelor's degree in a related field, such as engineering or business.
• Minimum 7 years of experience in industrial sales, preferably with a focus on technical sales.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.

Benefits:

• Competitive salary and bonus structure.
• Ongoing training and development opportunities.
• A collaborative and dynamic work environment.

About This Role:

This is an excellent opportunity for an experienced sales professional to join our team and contribute to our continued growth and success.

Job Summary:

We are seeking an EPM Suite Support Specialist to provide expert-level support for the Oracle EPBCS Suite and related modules.

This role involves troubleshooting complex issues in planning, forecasting, tax reporting, and financial consolidation. The ideal candidate will have a passion for technology and experience in agile development environments.

The successful candidate will also have strong knowledge of EPBCS, TRCS, PBCS, FCCS, and EPM modules, as well as proven client-facing support experience with effective communication and resolution skills.

Key Responsibilities:

• Support and Troubleshooting: Provide expert-level support for the Oracle EPBCS Suite and related modules.
• Troubleshoot Complex Issues: Troubleshoot complex issues in planning, forecasting, tax reporting, and financial consolidation.
• System Configuration and Maintenance: Assist in system configuration, maintenance, optimization, and user training.
• Stakeholder Engagement: Engage directly with stakeholders to resolve support requests and ensure satisfaction.
• Documentation: Maintain detailed documentation of support efforts, resolutions, and best practices.
• Collaboration: Collaborate with internal teams to address bugs, enhancements, and escalated issues.

Required Skills and Qualifications:

• Experience: 3 years of hands-on experience supporting Oracle EPBCS Suite.
• Knowledge: Strong knowledge of EPBCS, TRCS, PBCS, FCCS, and EPM modules.
• Client-Facing Experience: Proven client-facing support experience with effective communication and resolution skills.
• Implementation Experience: Experience in at least one end-to-end EPBCS or EPM implementation is a plus.

Core Competencies:

• Teamwork & Collaboration: Supportive team players building effective relationships across functions.
• Communication: Emotionally intelligent communicator with presentation skills including executive-level engagement.
• Critical Thinking: Creative and logical problem solver with strong decision-making abilities.
• Proactive Approach: Self-driven and committed to delivering quality results and filling process gaps when needed.

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our dynamic team. As a key member of our technical support team, you will play a vital role in delivering exceptional service to our clients.

• Provide Prompt Support: Respond to client inquiries via phone, email, or chat and provide timely solutions to their software-related issues.
• Diagnose and Troubleshoot: Analyze and resolve complex software problems using your technical expertise.
• Software Installation and Configuration: Assist with the installation, configuration, and updating of software systems.
• Collaboration and Escalation: Work closely with development and product teams to escalate and resolve complex technical issues.
• Record Keeping: Maintain accurate records of client interactions and resolutions.
• Training and Guidance: Offer training and guidance to clients on software features and functionality.
• Liaison Services: Act as a liaison between clients and internal teams to ensure client needs are met.

Our ideal candidate is a detail-oriented problem-solver with excellent communication skills and a passion for delivering exceptional service. If you have previous experience in technical support or a similar role, and possess strong technical aptitude and understanding of software systems, we would love to hear from you!

We are seeking a seasoned IT professional to join our team as an Application Support Specialist.

The ideal candidate will have 5+ years of experience in a relevant technical position within large organizations, preferably with a banking background. They will possess strong knowledge of relational and non-relational databases, ETL tools like Informatica Power Center, and proficiency in Hive queries and Windows/Unix commands.

This role involves providing production support within the ITIL framework, troubleshooting and resolving issues with applications, and maintaining their configuration and performance. The specialist will also be responsible for proactive monitoring and incident analysis, as well as workflow maintenance and reporting tool expertise.

The key responsibilities include:

• Application production support within the ITIL framework
• Application troubleshooting, configuration, and maintenance
• Application performance tuning and optimization
• Resolving tickets with quality and within SLA
• Proactive monitoring and incident analysis
• Workflow maintenance and configuration
• Reporting tools expertise: MS Power BI, SSRS, Tableau, QlikView
• Debugging report and dashboard issues
• Knowledge of relational and non-relational databases: Sybase IQ, Oracle, MSSQL, SAP HANA, PostgreSQL, Hive
• Proficiency in Hive queries
• Experience with Windows and Unix commands
• Knowledge of ETL tools like Informatica Power Center / BDM is a plus