2737 IT Professional jobs in Dubai

We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems.

The IT Support Specialist will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of our organization's IT infrastructure.

• Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person.
• Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Conduct regular software and hardware security updates to maintain system integrity.
• Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations.
• Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion.
• Train junior staff members, test new technology, and repair or replace equipment as needed.

• Bachelor's degree in computer science, information technology, or related field preferred, but not required.
• Minimum of 1-2 years of experience in a technical support role.
• Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
• Experience troubleshooting hardware and software issues on Windows and macOS platforms.
• Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
• Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Capacity to prioritize and manage multiple tasks and projects simultaneously.

We offer a dynamic and inclusive workplace where diversity and teamwork thrive. As a valued member of our team, you will have access to opportunities for growth and development, competitive compensation, and a comprehensive benefits package.

IN2 is committed to hiring the best talent. We welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.

We are seeking a skilled IT support engineer to join our team. The ideal candidate will have a proven track record of providing top-notch technical assistance and support to end-users.

• Perform secure data wiping, formatting, and degaussing of laptops, Surface Pro devices, and MacBooks.
• Ensure compliance with data security policies and follow the organizational asset disposal process.
• Document and maintain accurate records of all processed devices, including asset tags and device details.
• Troubleshoot device related issues during the sanitization process.
• Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.

• Proven experience in IT support, desktop support, or asset management roles.
• Strong knowledge of Windows OS, macOS, and hardware troubleshooting.
• Familiarity with secure data erasure standards.
• Ability to handle multiple tasks with attention to detail and accuracy.
• Good documentation and reporting skills.
• Strong understanding of IT security principles.

• Experience with Intune/MDM for device management.
• Knowledge of asset lifecycle management tools.
• Industry certifications (CompTIA A+, ITIL, or equivalent) are a plus.

Help Desk Specialist

We are seeking a skilled Help Desk Specialist to join our team. This is an exciting opportunity for individuals who enjoy problem-solving and working with technology. The ideal candidate will be able to provide high-quality technical support services in a fast-paced environment.

1. Deliver exceptional customer service through prompt, professional, and courteous communication via phone, email, or in-person interactions.
2. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
3. Produce accurate and concise technical documentation/knowledge base articles to aid in future issue resolution.
4. Confidently troubleshoot Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
5. Strong analytical and problem-solving skills across the infrastructure stack, including cloud technologies.
6. Ability to work independently and under pressure.
7. Flexible in approach, comfortable dealing with ambiguity when necessary.

• Experience working at a finance company supporting trading applications.
• Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
• Onboarding users onto technology systems including remote workstations.
• Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
• Ability to troubleshoot/scripts in Python/PowerShell.
• Citrix VDA infrastructure and application support including Dell thin terminals.
• Experience in enterprise change management and outage escalation procedures.
• Able to effectively provide support to remote locations including home setups.
• Comprehensive knowledge of Windows 10/11, Microsoft Office 2021 / O365.
• Broad understanding of mobile tech including Intune, Android, and iOS devices.
• Cisco and IPC phone support.
• Experience working with third-party vendors to resolve complex issues.
• Excellent written and verbal communication skills, as well as strong customer service experience.

Help Desk Specialist
Dubai, United Arab Emirates

The Calypso Application Support Specialist role involves delivering high-quality technical support to the Treasury business unit across front office, market and risk, finance and operations.

• Provide comprehensive production support for Calypso in Treasury IT, ensuring seamless operation of systems and processes.
• Collaborate with the Treasury platform team to resolve and clarify issues reported by business units.

• 8+ years of experience in Calypso production support, with a strong focus on problem-solving and issue resolution.
• In-depth understanding of Calypso architecture and deployed services, including trade workflows, pricing and workstation reports.
• Expertise in Calypso back office operations for trade/transfer and messages, as well as Oracle database and UNIX systems.
• Strong knowledge of derivatives and cash products, with experience in Calypso ERS/FOWS.

• The role requires proficient technical assistance with communication issues, including BMS & DLS devices, onsite equipment such as PCs, phones, and iPads, meeting room setup and support, Valet location installations, and troubleshooting. Additionally, the incumbent will be responsible for monitoring device connectivity, generating reports, and coordinating with various teams.
• Troubleshooting VIP Lounge systems, monitoring devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system, handling alerts, and coordinating rectification efforts.

Interested candidates are requested to submit their application, which should include name, current location, current CTC, and a resume in doc, docx, or pdf format less than 1MB.

Job Title: Senior Sales Engineer

This is a senior level sales position focused on providing technical and commercial support to our customers. We are seeking an experienced professional with a strong track record of success in industrial sales.

Key Responsibilities:

• Provide technical and commercial support to customers, including answering questions and resolving issues related to our products.
• Develop and maintain strong relationships with customers, including identifying new business opportunities and expanding existing relationships.
• Work closely with internal stakeholders, including engineering, marketing, and sales teams, to develop and implement sales strategies and tactics.

Requirements:

• Bachelor's degree in a related field, such as engineering or business.
• Minimum 7 years of experience in industrial sales, preferably with a focus on technical sales.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.

Benefits:

• Competitive salary and bonus structure.
• Ongoing training and development opportunities.
• A collaborative and dynamic work environment.

About This Role:

This is an excellent opportunity for an experienced sales professional to join our team and contribute to our continued growth and success.

We are seeking a highly skilled Technical Support Specialist to provide expert assistance with Microsoft 365 products and services.

• Handle post-migration technical issues for end-users related to Outlook, OneDrive, and other Microsoft products.
• Resolve escalated email routing connectivity permissions and filtering support issues.
• Monitor backups and perform periodic test restores.

• At least 3 years of experience in IT support with strong customer service skills and problem-solving mindset.
• Fundamental knowledge of Microsoft Exchange, Intune, MDM, MAM, Microsoft ATP, Azure Active Directory, SSO, Microsoft 365 powers, Microsoft security and compliance, MS Teams Voice.
• Ability to work extended hours and rotating shifts to ensure 24x7 support.

The ideal candidate will possess excellent communication and analytical skills, with the ability to troubleshoot complex technical issues.

• Opportunity to work with a leading technology company.
• Flexible working arrangements to suit individual needs.

Referrals can increase your chances of success in this role.

We are seeking a seasoned IT professional to join our team as an Application Support Specialist.

The ideal candidate will have 5+ years of experience in a relevant technical position within large organizations, preferably with a banking background. They will possess strong knowledge of relational and non-relational databases, ETL tools like Informatica Power Center, and proficiency in Hive queries and Windows/Unix commands.

This role involves providing production support within the ITIL framework, troubleshooting and resolving issues with applications, and maintaining their configuration and performance. The specialist will also be responsible for proactive monitoring and incident analysis, as well as workflow maintenance and reporting tool expertise.

The key responsibilities include:

• Application production support within the ITIL framework
• Application troubleshooting, configuration, and maintenance
• Application performance tuning and optimization
• Resolving tickets with quality and within SLA
• Proactive monitoring and incident analysis
• Workflow maintenance and configuration
• Reporting tools expertise: MS Power BI, SSRS, Tableau, QlikView
• Debugging report and dashboard issues
• Knowledge of relational and non-relational databases: Sybase IQ, Oracle, MSSQL, SAP HANA, PostgreSQL, Hive
• Proficiency in Hive queries
• Experience with Windows and Unix commands
• Knowledge of ETL tools like Informatica Power Center / BDM is a plus

System Support Specialist Role

We are seeking a System Support Specialist to join our team. As a key member of our technical support team, you will play a vital role in delivering high-quality technical assistance to our employees.

Main Responsibilities:

• Handle employee requests through corporate communication platforms
• Troubleshoot technical issues with infrastructure services
• Collaborate with cross-functional teams to design and implement system upgrades
• Analyze infrastructure-related problems and propose solutions
• Develop documentation for technical procedures and user guides

Required Skills:

• Bachelor's degree in computer science or information technology
• At least 2 years of experience in IT support roles
• Strong problem-solving abilities and proficiency in Linux operating systems
• Excellent communication skills and fluency in English

What We Offer:

• Challenging projects and opportunities for growth
• A welcoming team of professionals with cutting-edge hardware and technology
• Flexible schedule and competitive salary