323 IT Solutions jobs in the United Arab Emirates
Technical Account Manager
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Job Description
In this role you will serve as a key liaison between our customers and internal teams, ensuring seamless technical integration and support. You will build and maintain strong relationships with customers, helping them achieve their technical objectives while proactively addressing any challenges. In this role, you will oversee the end-to-end technical delivery process by collaborating closely with technical and product teams. Additionally, you will ensure providing the appropriate technical guidance during presales process. By fully owning the technical presales phase and delivering ongoing technical excellence, the TAM role ensures a seamless customer journey from presales to post-sales success.
- Fully own the technical presales phase, leading discovery sessions, product demonstrations, and solution alignment with potential customers.
- Develop and maintain strong, long-lasting relationships with assigned customer accounts.
- Act as the primary technical point of contact, addressing inquiries, escalations, and solution recommendations.
- Align our solutions with the customer’s business objectives to ensure long-term success.
- Develop an in-depth understanding of Mondia products, integrations, and functionalities to provide expert guidance.
- Stay updated on industry trends, emerging technologies, and competitive landscapes.
- Offer insights to clients and partners on how to best utilize new and existing product features to maximize value.
- Identify and drive expansion opportunities within existing customer accounts.
- Work closely with technical delivery and planning teams to execute the commercial roadmap.
- Identify potential risks early and develop mitigation strategies to keep projects on track.
- Monitor service performance and proactively address technical issues, working closely with internal teams to resolve them efficiently.
- Track support requests to detect recurring issues and recommend product / service improvements.
- Track SLAs and act as focal point of escalation for any SLA breach for post live tickets
- Ensure clear and transparent communication with internal and external stakeholders regarding project status, updates, and potential roadblocks.
- Provide clients with periodic performance reviews / reporting to track and monitor service performance.
- Goven sign-off process before any service launch
- Maintain comprehensive documentation of requirements, technical solutions, and best practices.
- Identify and implement internal process improvements to enhance efficiency and service quality.
- Analyse customer product usage and performance metrics to identify optimization opportunities.
Requirements
- Bachelor’s degree in a relevant field (e.g., Computer Science, information technology, Engineering).
- Proven experience in technical account management, customer success, or technical operations.
- Proven experience in managing external customers, matching the client’s business requirements with product capabilities.
- Deep understanding of alternative payment methods and mobile carrier billing space, with prior experience working on such products.
- Full understanding of APIs with proven working experience in designing or Implementing APIs.
- Solid technical knowledge for different database types, database design experience, complex query building.
- Ability to work independently and as part of a cross-functional team.
- Capable of working with Figma and similar tools to create mockups when needed.
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Principal Solutions Consultant, EIM Solutions
Posted today
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3 days ago Be among the first 25 applicants
Opentext - The Information Company
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable, and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit, and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
The Opportunity
As a Lead Solution Consultant based in the UAE, you'll play a pivotal role in driving digital transformation for leading enterprises across the Gulf region, including the UAE and Saudi Arabia. Collaborating with Account Executives, Partner Managers, Global Services, and strategic partners like SAP and local system integrators, you'll deliver compelling, value-driven solutions using OpenText's leading EIM technology stack.
You won't just be responding to customer needs — you'll be helping shape them.
What You'll Do
- Collaborate directly with customers to understand their goals and deliver tailored OpenText solutions.
- Architect EIM strategies that seamlessly integrate into complex enterprise IT environments.
- Act as a trusted advisor, influencing customer vision and strategic priorities.
- Shape solution offerings with cross-functional teams, including Sales, Services, and Partners.
- Deliver compelling demonstrations and executive-level presentations that close deals.
- Mentor and enable partners through training and strategic alignment.
- Lead RFP responses and support hands-on proof-of-concept evaluations.
- Represent OpenText at high-profile industry events and thought-leadership platforms.
What You Bring
- Proven experience in solution consulting, business development, or software sales across the Gulf region, with a strong presence in the UAE and KSA.
- Deep understanding of ERP environments to align seamlessly with customer IT strategies.
- Expertise in Business Process Management (BPM) and Enterprise Content Management (ECM) platforms.
- Excellent communication and presentation skills for both technical and executive audiences.
- A consultative, solution-selling approach with a passion for solving real business problems.
- Strong leadership in complex presales cycles and enterprise solution design.
- Collaborative mindset with the ability to work across internal teams and with external partners.
- Knowledge of EIM industry trends and regional digital transformation drivers.
- Willingness to travel across the GCC region as required.
- Fluency in Arabic and English is essential.
Why This Role?
If you're excited about being at the forefront of innovation, transforming how enterprises manage information, and making a lasting impact across the UAE and Middle East — this role is for you. At OpenText, your expertise will not only be valued, it will be amplified.
Let's build the future together.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
#J-18808-LjbffrSolutions Consultant
Posted today
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Job Description
Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.
Lithic is hiring a Solutions Consultant to provide innovative and effective technical solutions to meet our clients needs. We work closely across various departments to ensure seamless integration and optimal performance of our products. We encourage you to apply even if you don’t meet every requirement listed below!
What you’ll do:
- Create customized product solutions by leveraging a comprehensive understanding of integration and configuration options, ensuring they are effectively aligned with customer requirements
- Assist Sales and Post-Sales teams in delivering technical implementations for Lithic
- Assess customer needs for new opportunities by conducting use-case analysis and technical assessments to determine Lithic’s suitability during the discovery phase
- Partner with Product, Marketing, and Engineering teams to develop and maintain technical documentation and an internal knowledge base of customer use cases and best practices
- Provide domain expertise and insights to help drive internal decisions and identify opportunities for future development.
- Collaborate with stakeholders across the organization such as in Product, Design, Sales, and Marketing to design and determine additional product capabilities based on customer and industry needs and trends.
What you’ll bring:
- Demonstrated experience in Solutions Consulting, Solutions Architecture, or similar customer-facing roles, focusing on implementing business SaaS solutions, preferably at a FinTech
- Is a well-rounded IC with strong product sense, communication and storytelling skills
- Thrives in a cross-functional environment involving different stakeholders and subject matter experts to build user-facing tools
- Health, vision, and dental insurance
- Unlimited PTO
- 401(k) match
- Life Insurance and AD&D policy
- 3% cashback on all Privacy purchases
- 12-weeks fully paid parental leave
- Work From Anywhere: work from anywhere in the world 4-weeks each year
We believe in-person collaboration boosts creativity, communication, and agility, which are key to our growth. Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible.
- $50/month towards your commute
- Free lunch every Tuesday and Thursday
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#J-18808-LjbffrSolutions Engineer
Posted 6 days ago
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Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
At Fortra, we’re breaking the attack chain. Ready to join us?
The Solutions Engineer, “Pre-sales Consultant”, or “Sales Engineer”, is a technical role that is part of the sales team. It is an exciting opportunity for experienced professionals with both strong technical, collaboration and presentation skills willing to participate in a key role in sales activities and business development.
A solutions engineer is a product and market expert for one or several product lines of Fortra portfolio. You will work with leading companies worldwide providing guidance during the sales process by identifying customers technical and business requirements and demonstrating product capabilities prior to designing a solution proposal that is the best for the customer. You will also participate in marketing activities such as webinars, tradeshows and content generation.
As a Solutions Engineer for Data Protection, you’ll be managing pre-sales activities for different solutions from the portfolio: Digital Guardian DLP, Data Classification (formerly Titus and Boldon James), and Fortra Cloud Data Protection (formerly Lookout SSE) and will also have the chance to learn other cyber security solutions from Fortra’s portfolio including, Clearswift Email Gateway, GoAnywhere MFT, Agari and others.
This position is based in the Kingdom of Saudi Arabia, or United Arab Emirates. Will require to travel occasionally, you may expect to be traveling 10-30% of the time.
What You'll Do
Sales activities:
- In close cooperation with sales representatives, work together on any activities with prospective customers
- Conduct “pain discovery” processes to understand the customer needs and articulate a solution that best addresses those needs.
- Develop, present and deliver high-impact demonstrations
- Own the customer’s evaluation process of the offered products and solutions, by executing trials and proof of concepts.
- Identify technical and functional objections from the prospective customer during the sales process, be creative finding solutions, and work together with the appropriate team for remediation.
- Build and present proposals to customers, articulating the benefits of our company as the best solution that addresses their need to all levels, including “C” level executives.
- Provide estimates of professional services efforts and build a project plan, if required, to guarantee a successful deployment at the customer.
- Understand the competition and become a differentiator during the sales process.
- Know the company portfolio to identify and generate cross-selling opportunities.
- Work together with partners in activities like visits, demos, proposals, events etc.
- Help in the partner recruiting process, participate in calls with potential partners.
- Participate in partner enablement activities like tech training and functional enablement.
- Deliver technical presentations and response to technical questions during sales calls.
- Represent the Company at Trade Shows, User Group events, Conferences, and Virtual events.
- Provide presentations at events where applicable.
- Participate in online webinars on specific topics.
- Assist in the outbound launch of new products and releases activities.
- Serve as the market expert of our products, from how customers use them, how the competition positions against them to how we sell and service them in the field.
- Work under low supervision
- Know most of Fortra’s solution portfolio.
- Be a technical expert on the product(s) you work with
- Keep learning the sales processes, market knowledge, and developing your soft skills.
- KSA or UAE resident
- Four-year Degree in a technical field, ideally Computer Science or IT is preferred.
- Minimum of 4 years of experience in IT, technical presales, technical consultancy, development or technical support activities.
- Minimum of 2 years of experience in cyber security, in one or more of these areas: DLP, Data Classification, or other relevant Data Governance solutions.
- Excellent oral presentation skills, public relations skills, and the ability to educate and train in a technical environment.
- Arabic language (native) and very good English are required. Any other language is a plus.
- Willingness to travel occasionally.
- Previous experience in presales activities for a DLP vendor.
- Hands-on experience with related cybersecurity technologies including DLP, CASB, Email Gateways, Document Management, DRM/Encryption, EDR solutions.
- Security, technical or other certifications like CISSP are considered an advantage
- Experience working in IT / security projects in large organizations.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.Seniority level
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionEngineering and Information Technology
- IndustriesSoftware Development
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Solutions Consultant, EMEA (French Speaking)Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & AnalyticsDistributed Systems Software Engineer, Python / GoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSolutions Architect

Posted 10 days ago
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Our team is looking for a high performance Solutions Architect with an entrepreneurial driven approach. As a Solutions Architect, you will lead the advertising industry by enabling clients to realize the full potential of Meta's marketing solutions and even defining new solutions. You will work with marketing executives at companies on their industry-leading advertising initiatives, translating their business goals into an execution plan using Meta's suite of cutting-edge advertising platform. This role will allow you to apply your experience for problem solving to achieving real-world marketing results at Meta scale.
**Required Skills:**
Solutions Architect Responsibilities:
1. Act as a technical consultant and subject matter expert on Meta's marketing technology solutions for the marketing organizations at some of the largest companies in the world
2. Guide our clients to the most optimal implementations by walking them through the technical details Meta's advertising platform and products
3. Work closely with sales teams to unlock and develop new opportunities by developing a comprehensive understanding of business goals and industry trends
4. Influence the marketing industry through technology by participating in industry conferences and presenting to executive-level audience
5. Understand and apply knowledge of products, technologies and business to build solutions to solve for problems at scale
6. Break down coding projects into tasks and partner with all applicable teams and partners to meet pre-established goals
7. Build relationships with team members and cross functional partners
8. document and share project updates and insights
9. influence decision-making through presentation of data-centric business topics
10. Participate in interviewing and on-boarding of new team members
**Minimum Qualifications:**
Minimum Qualifications:
11. Experience with web, mobile, or enterprise technology stack
12. Experience communicating with technical and business audience at prospects or clients
13. Experience demonstrating knowledge of industry technology areas and trends
14. Technical Degree or equivalent experience
15. Experience working with software systems including querying, SQL scripting, and working with API development
16. Combined experience as an Engineer, Solutions Architect, Technical Consultant, or Partner/Sales Engineer
17. Willingness to travel 25% of the time
**Preferred Qualifications:**
Preferred Qualifications:
18. Technical understanding of Meta advertising products (including Ads and Pages API, Identity Platform)
19. Experience deploying large partner integration projects
20. Experience working with API documents, calling API's using scripts, and testing API's
21. Experience with Swagger and Postman
22. Knowledge of AdTech, Advertising, or Digital Marketing (Brand or Direct Response)
23. Knowledge of Business Messaging solutions
**Industry:** Internet
Solutions Consultant

Posted 26 days ago
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Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer's security transformation journey. You will play a key role in defining technical solutions that secure a customer's key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer's cybersecurity partner of choice.
**Your Impact**
Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
+ Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.
+ Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs
+ Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
+ Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
+ Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
+ Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.
+ Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
+ Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
+ Understanding the competitive landscape and effectively differentiating our leadership
+ Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
+ (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
**Your Experience**
+ Understanding of data networking and/or modern application design and cloud architectures
+ Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives
+ Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
+ Creating and delivering technical presentations, workshops, or technical validation engagements
+ Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
+ Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
+ Complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
+ Proficient in English
**The Team**
Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to transform their security architectures.
You are empowered with unmatched systems and tools and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers' cybersecurity partner of choice, protecting their digital way of life.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Solutions Architect
Posted today
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Job Description
We are seeking an experienced Technical Solutions Expert to join our team. In this role, you will work closely with clients to align technical strategies with their long-term vision and goals.
You will address business and IT challenges by providing uniquely differentiated solutions. Collaborating with wider teams, you will evaluate customers' business environments and leverage NetApp's portfolio to enhance their journey.
Key Responsibilities:- Identify and drive opportunities in new and existing customers in close collaboration with client executives.
- Translate customer business needs into technical solutions based on NetApp's portfolio, leveraging a broad knowledge of the competitive and technology landscape.
- Conduct demonstrations and lead POCs in collaboration with SMEs as needed.
- Demonstrate a strong understanding of both business and technology strategy change management and a principled approach to broad digital transformation opportunities.
- Use NetApp's sales tools to effectively manage accounts, opportunities, and pipeline in alignment with the client executive.
- Identify growth opportunities outside of the existing install base of customers' workloads and products, continually developing industry solutions and technical acumen to increase relevance and footprint in accounts.
- Minimum of 10 years of experience in a Technical Sales, Presales, or Solution Engineering role, having experience working with large strategic customers across territories.
- Possess strong technical knowledge of all NetApp technologies, partner offerings, and the competitive landscape from a customer business perspective.
- Deep technical knowledge in Hybrid Cloud Data Management Infrastructure and Storage solutions.
- Very good knowledge of Cyber resilience and data protection, including backup, disaster recovery, and ransomware mitigation.
- Solid knowledge in AI & Analytics, with experience in Data-Driven solutions and infrastructure planning for AI use cases.
- General Application and Database knowledge, especially in industry-specific environments.
- Fluent communicator with excellent presentation skills to create value propositions mapped to customer requirements.
- Provide technical leadership in team-selling environments and have strong relationships with customers across territories.
Solutions Architect
Posted today
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Job Description
Key Results & Accountabilities
- Develop and maintain comprehensive architecture artifacts, including conceptual and logical architectures , ensuring all system documentation is complete, accurate, and up to date.
- Own the architecture, design, and technology stack of the Licensing System, ensuring seamless integration within RTA's internal systems and with external stakeholders.
- Govern and oversee all changes to the Licensing System — including enhancements to existing modules or the addition of new services — by coordinating with vendor architects to ensure alignment with RTA's architecture standards and principles.
- Act as the primary liaison with the Information Technology Department and the Corporate Architecture Review Team (CART) to ensure the system architecture aligns with RTA's enterprise architecture framework and integration requirements.
- Conduct regular system audits and health checks , covering architecture integrity, security compliance, and performance efficiency. Identify risks, vulnerabilities, and opportunities for improvement.
- Ensure the Licensing System is future-proof and adaptable , by staying informed on emerging technologies, analyzing trends, and planning for continuous modernization and transformation.
- Perform additional duties and responsibilities related to the role as needed.
B. Technical Competencies
#
• solution Design
#
• Analytical and conceptual thinking
Education
# Bachelor in Computer Science, Information Systems from a recognized university
6 years expirence
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Solutions Architect
Posted today
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Join to apply for the Solutions Architect role at Dicetek LLC
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Senior Talent Acquisition Specialist/ ConsultantSolution Architect - Cards issuing
Digital Architecture, Web & Mobile App, Integration technology Agile, Cloud, DevOps.
Card Issuing Systems Expertise
- Deep understanding of card lifecycle management (issuance, activation, renewal, replacement)
- Familiarity with platforms like TSYS, FIS, First Data, or in-house systems.
Payment Network Knowledge
- Experience with Visa, Mastercard, UnionPay, and local schemes.
- Understanding of BIN management, tokenization, and EMV standards.
API and Integration Designs
- RESTful API design for card services.
- Integration with core banking, fraud systems, and digital wallets (Apple Pay, Google Pay).
Security & Compliance
- PCI-DSS, GDPR, and local regulatory compliance.
- Cryptography, secure key management, and tokenization.
- Designing scalable, resilient systems using AWS, Azure, or GCP.
- Containerization (Docker, Kubernetes) and CI/CD pipelines.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrSolutions Engineer
Posted today
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Job Title: Solutions Engineer - Internet Performance
We're seeking an experienced Solutions Engineer to join our team in Dubai. As a key member of our Pre-Sales Solutions Engineering organisation, you will play a critical role in the technical sale of our solution portfolio for the Sub Saharan Africa region.
Your primary responsibility will be to ensure maximal business value, fit-for-purpose solution design, and efficient adoption roadmaps for our customers. You'll work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support, to drive customer success and create scalable solutions for their needs.
To succeed in this role, you'll need a broad knowledge of Internet performance and security technology, as well as the ability to maintain and develop new knowledge to keep up with our high rate of product innovation.
You'll have a good fundamental understanding of how to obtain the technical win so that customers choose our proposed solutions over those of competitors. Additional experience might include:
- 3-to-10 years of experience in the IT industry (early or mid-level experience).
- Fluent English (written & spoken). Fluent Afrikaans would be a plus.
- Ability to manage a project, work to deadlines, and prioritise between competing demands.
- Demonstrating empathy with customers and quickly identifying challenges and pain points they face.
- Understanding of 'how the internet works', including TCP & UDP, authoritative DNS & recursive DNS, firewalls, TLS (SSL), HTTP, and more.
- Understanding of how customers make buying decisions and how to explain ROI.
- A knowledge of the competitive landscape for one or more of DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
- You're OK with some travel (10-15 days per quarter): we expect to travel to customer offices, conferences and/or do talks.
Bonus:
- Previous experience in a pre-sales SE or consulting role. Note: doesn't have to be in tech.
- Exposure to emerging technical landscape trends in Security such as Zero Trust.
What Makes This Role Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
We've equipped more than 2,400 journalism and civil society organisations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. We've provided services to more than 425 local government election websites in 33 states.
We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. We don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
This position may require access to information protected under U.S. export control laws. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
We're committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
Solutions Architect
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Job Description
Join to apply for the Solutions Architect - Customer role at Emirates
Join to apply for the Solutions Architect - Customer role at Emirates
Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'.
Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'.
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world's largest international airline and become a vital part of our cutting-edge information and technology team as Solution Architect - Customer.
Join the Architecture team and propel global aviation technology into the future As architects, we bridge ambitious business goals with purposeful technological solutions, working closely with business units to inspire and implement fit-for-purpose solutions. Our team handles projects ranging from incremental improvements to strategic overhauls across diverse global operations. We utilize modern technology stacks such as ReactJS, NodeJS, Java Microservices, Self-Service Integrations, and Open APIs, all underpinned by best practices in DevSecOps, Cloud, and modern engineering. If you're passionate about transforming technology, we invite you to apply and to make a significant impact on the future of aviation at the Emirates Group.
In This Role You Will
- Develop optimal, fit-for-purpose, and aligned IT architecture solutions that meet customer requirements. Ensure architecture is robust, appropriate, and high-quality, conforming to corporate IT standards and roadmaps. Take accountability for the end-to-end architecture, including architecture and technology decisions.
- Develop Enterprise Architecture standards and guidelines in the information, application, and technology domains. Work closely with the Manager Enterprise Architecture and other peer architects in the development of technology advancements and the adaptation of new technologies and patterns. Continuously monitor industry trends, identify and evaluate relevant technologies and tools, and showcase business value by executing Proof of Concepts—engaging relevant IT teams.
- Establish policy, guidelines, and strategy for selecting system components and their designs. Assess solution designs to ensure they effectively use architectural patterns and adhere to the guidelines. Promote the reuse of solutions, platforms, and services. Contribute to the enterprise architecture repository.
- Guide, mentor, and motivate the development team members in adopting good engineering practices, tools, and techniques throughout the development process. In addition, advise and support team members in overcoming technical challenges by providing expert consultancy and coaching.
- Conduct architecture reviews of vendor products as part of the selection process and other critical production applications with Software Engineering development teams. Provide architecture recommendations for the short- and long-term improvement of applications.
- Develop logical infrastructure solutions in alignment with the technology standards. Work closely with infrastructure teams to ensure that the physical infrastructure designed meets project requirements.
- Work together, oversee, and govern the development to ensure the development team's design and implementation align with the proposed architecture definition. Work closely with the quality engineering team to ensure that the final solution meets the agreed non-functional requirements.
- Collaborate closely with Manager Enterprise Architects to ensure alignment of information, application, and technology architecture to the overall architecture principles, framework, and guidelines.
- Own, manage, and maintain the architecture roadmap and runways of small to medium-sized initiatives, products, environments, and/or platforms. Act as a product owner and be accountable for proactively identifying, prioritizing, and overseeing the development of technical enablers, technical debts, quality improvements, and application modernization activities.
- Drive architecture decisions and be accountable for their implications regarding solution costs, delivery schedules, application complexity, technical debt, and overall solution performance.
To be considered for this role, you must meet the below requirements:
- Degree or Honours (12+3 or equivalent). Bachelor's degree in Computer Science, Engineering, or an equivalent IT-related discipline and 8+ years of experience in Information Technology.
- 5+ years of experience in designing and developing large-scale, complex, distributed, mission-critical applications in heterogeneous environments.
- Hands-on experience in detailed business system architecture and design. Technical leadership across groups of technical architects and senior developers. Ability to influence delivery plans based on architecture and skills constraints.
- In-depth understanding of one or more technologies such as Java, ERP, Cloud, open source frameworks, low code platforms, Big Data, BI, data warehouses, observability, automation, network and infrastructure, mobile & frontend technologies, AI/ML, container management platforms, database, integration, digital workplace, DevOps, IoT, Blockchain, Web 3.0, contact centre, mainframe, service management platforms, messaging, cyber security, etc.
- Understanding of Architecture Methods, Principles, and Patterns (OOAD, GoF, SOA, etc.). Understanding of architecture and design artefacts (Archimate, C4, UML models, etc.). Understanding of agile software development methodologies such as SCRUM and Scaled Agile. Understanding of Open Source Frameworks (Apache, Spring, etc.). Understanding of cross-cutting architecture capabilities (Rules, Workflow, Security, etc.). Understanding of the big picture view, non-functional requirements, and other practices such as observability and automation. Understanding of architecture styles such as microservices, event-driven architecture, and cloud-native applications. Understanding of the well-architected framework for cloud deployments. Preferably, good understanding and experience in the airline domain.
- Proficiency in developing and recommending infrastructure improvements and enhancements, with expertise in Disaster Recovery / Auto failovers, IT Service Continuity, and resiliency planning for essential systems and applications. Familiarity with implementing infrastructure solutions both on-premises (like VMWare vSphere/ESXi, VMWare Aria Automation, VMWare NSX-T, Hyper-V, Xen) and in public Clouds (Amazon / Microsoft) in diverse deployments. Collaboration with internal teams and vendors is expected. Good understanding of Infrastructure Observability / Monitoring.
- Knowledge of licensing models and compliance for Databases and Operating Systems across major vendors such as Oracle, Microsoft, and Couchbase in hybrid cloud environments. Experience designing secure architectural solutions for PaaS, IaaS, and SaaS. Familiarity with security best practices for both on-premises and cloud environments is a plus.
- Basic experience in network architecture and implementation, covering aspects like routers, switches, load balancers, and public cloud networking. Familiarity with storage and backup architectures, including cloud storage, object storage, block storage, and backup solutions.
- Expertise in architecting and implementing Linux / Windows container (OCI) based solutions, encompassing container repositories and optimized base images in large-scale enterprise settings.
- Experience architecting and implementing CRI-O-based Kubernetes platforms across multi-cloud environments, with proficiency in multi-cloud platforms such as EKS / AKS / GKE. Skilled in devising and implementing automated deployment solutions, quota management, and billing within container management platforms. Proficiency in architecting and rolling out observability/monitoring tools for application containers and their management platforms. Expertise in ensuring the security of containers and their management platforms, including Service Mesh implementations.
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Airlines and Aviation
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