341 IT Specialists jobs in Dubai

Join our team as a Technical Support specialist at Splash Software LLC. In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

Task And Responsibilities

• Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect
• Technical Support – Be part of the Support team
• Technical Training – This will require the candidate to have excellent presentation skills and confidence when speaking in English.
• Technical Writing – Compiling technical drawings and instructions for our products and solutions.
• Provide technical assistance to colleagues within the company when required.
• Answer customer requests using the ERP ticketing system.
• Configuring IOT devices based on the customer's requirements
  
  

• Ability to understand and work with all types of clients.
• Highly customer-oriented.
• Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
• Advanced computer and software skills – MS Office included.
• Attention to detail, systematic approach to problem-solving.
• Professional attitude and behavior, customer-focused.
• Highly organized, assertive, decisive, and patient.
• Ability to build relationships with customers
• Ability to work well both with a group and independently
• Out of the box thinking mindset; is willing to learn and work in a dynamic environment
• Driving License is a plus.
• Graduate of BSECE or BSCpE is an advantage
  
  

We seek a Technical Support Lead to drive the success of our global technical support team. This role will oversee daily operations, develop and implement strategies to improve efficiency and customer experience.

• Manage and improve technical support processes to meet high standards.
• Use tools like Zendesk, Jira, and Workforce Management to streamline workflows.
• Analyze data to identify trends and make informed decisions.
• Leverage technology to enhance efficiency and customer satisfaction.

• Proven leadership in managing global technical support teams.
• Strong understanding of support methodologies and industry best practices.
• Experience with CRM and help desk tools like Zendesk.
• Technical expertise in relevant technologies and systems.
• Fluency in multiple languages.

We are seeking a skilled professional to lead our technical support team. As a Technical Support Leader, you will be responsible for managing daily operations, improving support processes, and delivering exceptional customer experiences.

The ideal candidate will have strong leadership skills, a deep understanding of support methodologies, and hands-on experience with CRM and help desk tools like Zendesk. Additionally, they should possess strong technical expertise in relevant technologies and systems.

The successful candidate will have proven leadership in managing global technical support or operations teams, with excellent analytical, organizational, and communication skills. They should also have the ability to drive innovation, collaboration, and results at every stage.

1. Manage Daily Operations: Oversee daily operations to meet SLAs, KPIs, and quality standards.
2. Improve Support Processes: Continuously improve support processes for greater efficiency and impact.
3. Deliver Exceptional Customer Experiences: Utilize data and analytics to identify trends, measure performance, and make informed decisions to optimize support operations.
4. Leverage Technology: Use technology to enhance efficiency and customer experience.

• Leadership: Proven leadership in managing global technical support or operations teams.
• Support Methodologies: Deep understanding of support methodologies and industry best practices.
• CRM and Help Desk Tools: Hands-on experience with CRM and help desk tools like Zendesk.
• Technical Expertise: Strong technical expertise in relevant technologies and systems.

• Vibrant Work Culture: A vibrant, innovative work culture that encourages creativity and teamwork.
• Professional Growth: Opportunities for professional growth and skill development.
• Flexible Work Arrangements: Flexible work arrangements with potential for international exposure.

This is an exciting opportunity to join a dynamic team and take your career to the next level. If you are passionate about technical leadership and have the skills and qualifications we are looking for, please submit your application.

Global Payments is a company that makes it possible for millions of people to move money between buyers and sellers using its payments solutions. The company's worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.

Job Description:

The Technical Support Team Lead will be responsible for guiding clients to success by providing an excellent support experience and managing the support team.

Key Responsibilities:

1. Oversee the day-to-day operations of the Support Team
2. Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions
3. Act as a mentor and provide oversight, coaching, and training to the technical support staff
4. Be the point of contact when it comes to technical escalations
5. Record and track team SLAs and workflows
6. Provide support where needed for both internal and external customers
7. Act as a senior agent who will drive customer satisfaction through customer support
8. Manage and report on all incoming technical support inquiries
9. On-board and train new technical support team members
10. Assist in the creation of the team KPIs as well as monitor and report on results
11. Monitor team performance and report on metrics
12. Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
13. Work to create any relevant support material for the team
14. Review all technical support-related processes and documentation for continuous improvement

Required Skills and Qualifications:

• Masters degree in information technology or a related field
• 4 years plus experience in a Technical Support role, 2 years plus experience in a Management role
• Proven experience in managing a service and support-focused team culture
• Knowledge of operating systems, web services, and API
• Proven support experience in software as a service (SaaS) and other cloud applications
• Excellent communicator, both oral and written
• Strong problem-solving and communication skills
• Love being the first line of support and troubleshooting issues
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multitask efficiently under time pressure
• Able to work with cutting-edge technology and assimilate information rapidly

Benefits:

• Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)
• A positive, productive, and energetic work environment
• 25 days annual holiday
• Global career progression opportunities
• Wellbeing initiatives, regular social events, and charitable initiatives to give back to our community
• Office with amazing views on JLT park lake and Dubai Marina
• Exciting team-building activities

Equal Opportunity Employer:

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

We are looking for a skilled professional to provide technical assistance and guidance to our clients and internal stakeholders.

The ideal candidate will be responsible for delivering high-quality technical support, developing and maintaining knowledge of our products and services, and collaborating with cross-functional teams to resolve complex technical issues.

• Deliver technical support to clients and internal stakeholders via various communication channels.
• Maintain in-depth knowledge of our products and services, including their features and functionalities.
• Collaborate with colleagues to resolve complex technical issues, ensuring timely and effective resolution.

• 5-7 years of experience in a similar technical support role.
• Previous experience in project delivery, development, or support is highly valued.
• Excellent communication skills and strong work ethics are essential.
• Nice to have: experience working in an Agile framework.
• Nice to have: exposure to Infosys (DEH, Finacle, etc.).
• Nice to have: experience working in the banking domain.

Benefits: This role offers opportunities for growth and development, as well as collaboration with a talented team. If you are a motivated and experienced technical support specialist, we encourage you to apply.

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• Assist in reviewing all technical / NOC requests from Investors and their representatives, ensuring compliance with company processes and timely responses/closure.
• Support Customer Service in handling technical requests to ensure effective support for smooth operations, including coordination meetings with customers, contractors, and consultants.
• Prepare and monitor requests according to the agreed tracker format and on the system.
• Conduct design reviews and issue NOC/exemption fees for Land Plot Investor Design Submissions following Guidelines/Policies.
• Coordinate with internal teams (DHLE, DCM, CS, Legal, etc.).
• Provide recommendations and drive initiatives to ensure customer-focused and cost-effective services.
• Support the Section Head in conducting feasibility analyses, preparing reports for informed decision-making, and maintaining records.
• Ensure compliance with all policies, systems, processes, and procedures.
• Prepare daily and weekly operational reports.

• Min 4-6 years of experience in Design Review and technical review of Value Added Requests.
• Experience with Design Review processes in planning, project monitoring, post-contract, technical review, investor management, customer service, and NOC issuance.
• Knowledge of real estate and property development processes.
• Familiarity with authorities' approval processes.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting

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Job Title: Technical Support Specialist

We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.

The Technical Support Specialist will be responsible for troubleshooting and resolving technical issues related to computer software and systems. They will provide technical guidance and recommendations to resolve business issues, analyze and recommend process improvements, and maintain records of daily data communication transactions.

The successful candidate will also be responsible for training users in hardware or software usage, managing planning, design, operations, maintenance, and resource allocation of telecommunications, and advising on policies, procedures, and technical problems.

• Troubleshoot and resolve technical problems related to computer software and systems.
• Provide technical guidance and recommendations to resolve business issues.
• Analyze, recommend, and implement process improvements.
• Maintain records of daily data communication transactions.
• Train users in hardware or software usage.
• Manage planning, design, operations, maintenance, and resource allocation of telecommunications.
• Advise on policies, procedures, and technical problems.

To be considered for this role, you will need:

• Technical, trade, or vocational school degree.
• At least 2 years of related experience.
• Strong problem-solving skills.
• Excellent communication abilities.
• A passion for delivering exceptional customer service.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.