37 IT Specialists jobs in Dubai

Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work‑from‑anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

We're looking for an Senior Technical Support candidate, to join our team in Dubai, United Arab Emirates. This is hybrid work schedule.

You will report to the Manager, Customer Support.

You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&D, and support customer installations and training for technical users.

• Provide best in class technical support to customers, partners, and internal teams.
• Managing customer issues and escalations within our SalesForce CRM system
• Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
• Work with regional partners on proactive support, enablement, and guidance.
• Follow up on actions in a timely manner.
• Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.

• Passionate about exceptional customer success
• Analytical, troubleshooting, and problem‑solving skills
• Proficient in Java with proven programming experience
• Experience debugging Java or other OOP languages
• Solid understanding of relational databases, especially Oracle and MS SQL Server
• Familiar with Windows and Linux (Red Hat, SuSE) operating systems
• Knowledge of Cloud platforms like Azure, AWS, or GCP
• Experience with Open API Specification (Swagger) and web services (REST, SOAP)
• Some network troubleshooting experience
• Excellent English language skills, fluency in Arabic is desirable

• Minimum 5+ years of industry experience in supporting mission‑critical software components; exposure to cloud native applications/architecture is a strong plus
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 5+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time‑off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI‑powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi‑cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. Informatica. Where data and AI come to life.™

• Good understanding and experience of monitoring tools ( SolarWinds, Manage Engine ) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

Mandatory:

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

Job Type: Contract

Job Role: Technical Support

Job Location: Dubai

Job Posted on: Jan 29, 2021

1. Support communication issues with BMS & DLS devices, including DDC panels; onsite support for PC, Phone, and iPad.
2. Setup and support for meeting rooms, including info points, click share, and TV setups.
3. Install and troubleshoot all Valet locations.
4. Monitor iPad connectivity and coordinate with the app team to resolve issues.
5. Monitor PCS System; coordinate with relevant teams (NOC, Security, Vendor) for issues and generate reports.
6. Monitor biometric devices via biometric application; communicate with vendors for rectification; register new employee fingerprints for door access; generate attendance reports.
7. Create user accounts for biometric application access with appropriate privileges; coordinate with NOC, SOC, and System teams for issues.
8. Monitor parking system for Grand, Fashion & Cinema Parking; communicate with vendors for hardware issues; generate parking reports; troubleshoot sensor communication issues.
9. Monitor UPS System; coordinate with relevant teams for issues.
10. Monitor Taxi Count System; coordinate with relevant teams for issues.
11. Monitor Access Control System (Columns/Barriers); coordinate with relevant teams for issues.
12. Troubleshoot VIP Lounge systems; coordinate with vendors for rectification after L-1 support.
13. Monitor devices like AP, BMS, DLS, PCS, Biometric, Beacons, switches, UPS, VIP Parking, Meter Checker using Nagios, V-Care, E-directory, Feedback system; handle alerts and coordinate for rectification.
14. Coordinate with cabling teams and NOC for IDF & MDF locations; perform periodic health checks.

Interested candidates should apply by providing:

• Name
• Current Location
• Current CTC
• Resume (in doc, docx, or pdf format, less than 1MB)

Work Location: Dubai

* Profile Submission Date is 30 June 2025 *

2. JOB SUMMARY
First and second level support for end device equipment (laptops, desktops, printers, barcode scanners, network, CCTV, etc.),
to enforce Information Security Management System policies & procedures for Asset Management, License Management, and Service Level Management. Manage inventory of spares and stocks for all end user IT assets of DP WL and implement change control procedures for all IT assets. Track asset performance and financials.
Interact internally/externally with all end users and customers daily to achieve department/work unit goals and initiatives.
Coordinate with IT Helpdesk & suppliers to resolve user hardware/software issues on desktops/laptops.
Work with Procurement & suppliers for the purchase of IT assets including hardware & software.

3. KEY RESPONSIBILITIES
Strong communication skills.
Responsible for documenting and maintaining a Software register as per ISMS License Management procedure.
Responsible for tagging and labeling all end user IT assets and managing inventory of spares and stocks for all end user IT assets in a secure environment.
Coordinate annual physical inventory reconciliation exercise with external/internal auditors.
Responsible for disposal of unusable/old assets by coordinating with Procurement and Finance Departments.
Provide technical support to end-users for hardware & software, both remotely & onsite (within UAE).
Install, configure, and maintain computer hardware, peripherals, and software.
Diagnose and resolve network connectivity problems, including LAN & Wi-Fi issues.
Manage user onboarding and offboarding processes, providing training on IT activities.
Analyze call logs to identify common trends and underlying problems.
Manage infrastructure and coordinate with vendors/suppliers for new requirements.
Collaborate with network/security/infrastructure teams to deploy and configure new appliances such as firewalls, switches, CCTV, NVR, access control systems, and other security tools.
Install approved patches on desktops, laptops, and servers to ensure system security and ISMS compliance.
Respond to telephone calls, emails, and tickets for user support.

4. TECHNICAL COMPETENCIES
Solid attention to detail and ability to create and document processes and procedures.
Good verbal and written communication skills with internal IT colleagues, business leaders, and external audit community.
Ability to work within a busy environment with a positive attitude and maintain a high degree of confidentiality.
Excellent organizational and problem-solving skills.
Strong understanding of desktop hardware, operating systems, and software.
Good understanding of network systems, protocols, server hardware, and operating systems.

Experience: Minimum of 8 years’ experience in the IT Infrastructure Backup Management, with at least 3 years’ experience in managing large IT Projects.

Job Purpose: The ideal candidate will be responsible for managing and maintaining backup infrastructure, ensuring the integrity and availability of data, and supporting enterprise-level storage and virtualization solutions. This role requires expertise in backup process management, storage design, virtualization technologies, and enterprise systems administration.

Certification: Commvault Certified Professional (CCP), VMware Certified Technical Associate (VCTA), Information Storage and Management – Associate (DCA-ISM), ITIL Foundation.

Responsibilities:

• Manage and maintain backup systems using Commvault and Networker.
• Implement, monitor, and optimize backup processes to ensure data integrity and recovery readiness.
• Conduct regular backups, restore testing, and disaster recovery planning.
• Design, implement, and manage storage solutions using EMC storage systems.
• Perform capacity planning, performance tuning, and system upgrades for storage environments.
• Proficient in working Experience storage (SAN/NAS) and SAN switches, LUN Provision, and reporting (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR,)
• Experience in Virtualization technologies mainly into VMware and HCI platforms like Dell VxRail, VCF, SRM, vRealize Suite, Workspace ONE/Air watch MDM including hands-on implementation.
• Manage and maintain VMware Horizon, Active Directory and Exchange environments.
• Oversee and troubleshoot issues with VMware AirWatch and ManageEngine components like ADManager, ADSelf Service etc.
• Document backup and storage processes, system configurations, and recovery procedures.
• Ensure adherence to organizational policies, security standards, and compliance requirements.
• Work closely with IT, network, and application teams to ensure seamless integration of backup and storage solutions.
• Provide technical support and training to team members and end-users as needed.
• Experience in Planning, conducting, and supporting ESXi version upgrades and migrations from legacy system to latest version.
• In-depth capability and understanding of Datacenter and Virtualization technologies and their application.
• Experience in analyzing Client infrastructure to ensure that the infrastructure is ready for the Datacenter and Virtualization.

Mandatory:

• Experience in backup technologies Commvault, EMC Networker, Veeam, etc.
• Experience storage (SAN/NAS) and SAN switches, LUN Provision (DELL EMC Unity, Dell EMC Data Domain, HPE-3PAR)
• Experience in VDI platform like VMware Horizon
• Experience in Active Directory & Microsoft Exchange

Technical Support Executive (Robotics & AI Solutions)

Dubai, United Arab Emirates | Posted on 10/08/2025

Job Type: Full time | Work Days: 6 Days | Work Experience: Intern or Entry Level (Below 2 Yrs Of Experience) | Nationality: No Preference | Age Group: 18 To 45 | Job Role Type: INFORMATION TECHNOLOGY

• Robot Support: Setup Robots, train them for best performance. Excellent knowledge of working with Excel is required.
• Online Support: Support client with robots, ensuring optimal performance, providing on-line bug fixing and advisory. Assist the Robot Manager in conducting repairs and promptly report any technical issues on-site to enable quick resolution and ensure smooth functioning.
• Customer Support: Respond promptly to customer inquiries via phone, chat, email, or walk-ins. Provide accurate information, deliver product demonstrations when required, and ensure timely handling of sales inquiries by coordinating with the relevant team.
• Performance Testing: Conduct robot testing and hardware diagnostics to ensure optimal functionality. Document test procedures and results, identify faults, and assist in troubleshooting. Provide basic setup support and report complex issues to the Innovation Manager for further resolution.
• Web Page Development and Update: Update the e-commerce platform/website with robot information with

Avcon Jet Middle East is expanding—and we’re looking for a TECHNICAL SUPPORT ENGINEER to join our growing team in the region!

Avcon Jet is a dynamic international business aviation company, and we’re on the lookout for ambitious individuals who are passionate about aviation and ready to take the next step in their career. At Avcon Jet, we firmly believe that our people are the driving force behind our success. It’s their passion and dedication that enable us to deliver outstanding service to our clients across the globe.

If you share our aviation dream and want to be part of something exciting in the Middle East, we’d love to hear from you.

• Technical assistance for several aircraft types
• Composition and developing of aircraft maintenance and reliability programs
• Identify all maintenance requirements and activities for the aircraft
• Tracking of mandatory items and review manufacturer documentation
• Preparing, scheduling and reviewing of maintenance activities
• Direct communication with subcontracted companies and manufacturers
• Administration of technical aircraft records

• Minimum 5 years experience in technical area of business aviation (Camo, Maintenance, etc.)
• Aeronautical engineering degree is of advantage
• Specific Knowledge of Gulfstream and Bombardier Global Aircraft or relevant type training of advantage
• EASA Part 66 or equivalent ICAO license of advantage
• Knowledge and training on airworthiness related legislations
• Able to adapt the aviation safety and quality standards within the organization
• Experience with aircraft maintenance tracking software CAMP / CMP is of advantage
• Willingness to travel and further education
• Fluent in written and spoken English language

• A modern and innovation work space in downtown Dubai.
• Exciting career opportunities within our company.
• An open and supportive environment where your ideas are valued.
• We eagerly look for innovative ideas for improving processes.

We ask you to explicitly mention the job title in the subject of your application : Technical Support Engineer

If you see the above requirements as a challenge and would like to impress us with your personality, send your application documents to .We ask you to explicitly mention the job title in your application.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
As a Technical Support Engineer, you will support Sales and Aftersales teams by providing technical expertise, conducting site visits, resolving customer issues, and contributing to product improvements. This role is key to ensuring customer satisfaction and smooth project execution

What you will do:
• Provide timely and accurate technical support to the Sales and Aftersales teams.
• Conduct on-site visits with customers alongside sales teams to assess and recommend technical solutions.
• Evaluate the feasibility of customer requirements, ensuring compatibility and adherence to safety standards.
• Support the resolution of post-delivery issues in coordination with internal and external stakeholders.
• Assist with the launch of new projects and products.
• Submit technical reports to enhance product quality and customer satisfaction.
• Work closely with manufacturers and vendors to resolve field issues and drive product improvements

Required Skills to be successful:
1. Sales skills
2. Stakeholder management
3. Supervisory experience and strategic problem resolution skills
4. Customer relationship management

What equips you for the role:
• UAE National with a degree in Mechanical Engineering
• Minimum 0-2 years of technical experience (automotive industry preferred)
• Strong communication skills in both Arabic and English
• Customer-focused with an analytical mindset
• Team player with good planning and organization skills
• Confident, assertive, and proactive

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.