76 IT Support Engineer jobs in Abu Dhabi

We are seeking a highly skilled and motivated Sales Technical Support Engineer with expertise in Smoke Management Systems to join our dynamic team. The ideal candidate will be responsible for providing technical support to our sales teams and customers, assisting in the specification, design, and implementation of smoke management solutions. This role requires a blend of technical knowledge, sales support experience, and the ability to communicate complex solutions effectively to both internal and external stakeholders.

• Technical Support for Sales Team:Work closely with the sales team to understand customer requirements and provide technical solutions based on the capabilities of the smoke management system.
  Offer pre-sales technical support to clients, including conducting product presentations, and demonstrations, and providing product specifications.
  Assist in creating and reviewing technical proposals, bid specifications, and system designs. Respond to technical queries from customers, contractors, and consultants related to smoke management systems and other related products.
• System Design & Configuration: Provide technical guidance on system design, integration, and application of smoke management systems in various environments.
  Collaborate with customers and engineers to configure and customize solutions that meet project-specific requirements.
  Perform calculations and simulations to support the technical feasibility of proposed solutions (e.g., airflow analysis, fan sizing, etc.).
  

• Education:Bachelor's degree in Mechanical Engineering, Electrical Engineering, Fire Protection Engineering, or a related field.
  Relevant certifications or courses in smoke management, fire safety, or HVAC systems will be an advantage.
• Experience:Minimum of 3 years of experience in a technical support or sales engineering role, preferably in smoke management systems or a related field.
  Strong understanding of smoke and heat venting systems, fire safety regulations, and HVAC systems.
• Other Requirements:Willingness to travel for client meetings, product demonstrations, and site visits (domestic/international, as required).

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Manage & maintain Identity Management Solutions (Sailpoint & ForgeRock)
Sailpoint Identity IQ

• Managing end to end of SailPoint Access Governance and Management.
• Managing User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
• Managing SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
• Establish standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
• Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
• Execute day to day application maintenance & monitoring of Sailpoint infrastructure and functions.
• Maintaining Records for SLA Breaches, Incoming numbers of Incidents/ Service Requests, Outstanding tickets and revoked tickets for monthly basis.
• Managing the errors through pending tasks and resolve them.
• Performed Operational tasks which included executing and scheduling Aggregations and Tasks, enabling/disabling user IDs, password management, creating/scheduling custom reports etc.
• Handling SOD Policy creation, workgroup creations, creating Entitlements, AD groups, Business/IT roles.
• Support on live deployment on production environment during releases.
• Participate in requirements gathering and use case development;
• Develop technical project plans and aid in project resourcing;
• Develop and execute test cases and test plans for SailPoint solutions;
• Experience with IdentityIQ Administration and Implementation;
• Develop or contribute to technical project plans with regular tracking and reporting;
• Strong understanding of IAM best practices and standards
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Prepare product documentation, KB articles, SOPs test cases, test plans and support process.
• Experienced with some of the following web technologies: JavaScript, XML, SAML, SPML/SOAP, Web and

• Seniority level Not Applicable

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 7 months ago

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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED5,000.00-AED6,000.00 1 month ago

Abu Dhabi Industrial City, Abu Dhabi Emirate, United Arab Emirates AED5,000.00-AED6,000.00 1 month ago

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED6,000.00-AED8,000.00 1 month ago

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Abu Dhabi Industrial City, Abu Dhabi Emirate, United Arab Emirates AED6,000.00-AED8,000.00 1 month ago

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Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Key Responsibilities

This includes but are not limited to:

• Address users' tickets regarding hardware, software, and networking.
• Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
• Maintains and administers computer networks and related computing environments.
• Has Hands-on experience in networking, routing, and switching.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Manage file servers and printer servers.
• Manage hardware and software assets.
• Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
• Handling Outlook and mailbox-related issues.
• Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Conduct remote troubleshooting.
  
  

We are looking for a skilled IT Support Engineer to join our team If you have expertise in network management, server configuration, troubleshooting hardware/software issues, and IT project management, we want to hear from you.

Location: Abu Dhabi, UAE

Requirements:

1. Proficiency in configuring & troubleshooting network devices (routers, switches, firewalls, wireless APs)
2. Strong understanding of network infrastructure & device configurations
3. Experience in server configuration & IT project management
4. Skilled in technical support & troubleshooting hardware/software issues
5. Bachelor's degree/diploma preferred
6. Excellent communication skills in English

APPLY NOW:

Why SJ:

Join the visionary force at Surbana Jurong Group where innovation meets sustainability in the built environment. Headquartered in the vibrant city of Singapore our global presence spans 120 offices across 40 countries powered by a team of 16000 dedicated professionals. We offer comprehensive consultancy services across diverse sectors such as transportation water aviation and healthcare.

At SJ youre not just part of a team youre part of a legacy. With expertise from renowned member companies like AETOS and SMEC and over 70 years of pioneering experience weve crafted a million homes in Singapore and masterminded development plans in over 60 countries.

Our focus on the Africa Middle East and Pakistan (AMEP) region underscores our commitment to global growth. Operating in 20 countries including the UAE Saudi Arabia and South Africa we are at the forefront of transformative opportunities in Infrastructure & Energy and Integrated Solutions

About the Role:

The incumbent will role model RBGs values mission and vision and ensure all business activities are carried out in accordance with these guiding principles.

Key Responsibility:

• Ensure awareness of and compliance with all policies procedures and work practices as they relate to the role.
• Ensure tasks are carried out professionally effectively and efficiently and within company standards policies and guidelines.
• Ensure all decisions made are not obscured by bias and are in accordance with the Companys Delegation of Authority.
• Comply with all H&S policies and procedures.
• Oversees the everyday operations of the companys computer and network systems
• Handle set-up and installation of systems as well as troubleshooting evaluation of systems performance and maintenance
• Packaging of software applications and SOE image administration & deployment.
• Monitoring and reporting of system availability performance and security.
• Documenting procedures system configuration & issue resolution information.
• Configuring and maintaining the networked computer system including hardware system software and applications.
• Diagnosing and resolving hardware software networking and system issues when they arise.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets bug reports and errors.
• Perform daily system monitoring and backup procedures to ensure data security availability and integrity of required resources and proper recording of application logs and reviews
• Participate in required compliance and QA activities as needed

Suitable applicants will have/be:

• Experience in administering Office 365.
• Experience in administering Microsoft Skype for Business
• Relevant Degree or Diploma in Information Systems or Information Technology.
• Microsoft MCSE certification or similar.
• Minimum 5 years experience in system administration or promoted internally with adequate previous Desktop Support experience.
• Expert-level proficiency in a minimum of two unique operating systems
• Familiarity with SQL and database operations.

At Surbana Jurong we put talent hard work teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world

Job Title: Network Engineer (Male – Indian / Pakistani)

Location: Al Ain, UAE

Industry: Information Technology & Services / Telecommunications

Salary: AED 4,000 / month

Driving License: Valid UAE Driving License required

Availability: Immediate Joiner Only

We are seeking a dedicated and technically skilled Network Engineer to join our leading client in Al Ain, UAE, immediately. The ideal candidate will have hands-on experience with NAS and PBX systems, a valid UAE driving license, and the ability to support on-site IT infrastructure.

• Design and implement secure and scalable network solutions for organizational needs.
• Configure, install, and maintain routers, switches, firewalls, and other network devices.
• Switches D-links, TP-link, Cisco, etc. and Firewall Fortinet, Sonic Wall VPN Access Creations.
• Monitor network performance and ensure system availability and reliability.
• Identify, diagnose, and resolve network issues promptly to minimize downtime.
• VM's-Install, Configure and Manager. Hyper-V
• Perform regular maintenance, updates, and patches on network hardware and software.
• Manage backups and disaster recovery plans for network systems
• Provide technical support for network-related issues to users and other departments.
• Document network changes, configurations, and troubleshooting processes.
• Recommend and implement improvements for increased network efficiency and capacity.
• Work with third-party vendors for the procurement and implementation of IT solutions.
• Create and maintain detailed network diagrams, documentation, and policies.
• Cable Management (Labeling of Cables)
• Rack Management
• Arranging cables accurately in the RACK.
• Server Management (Active Directory, Group Policy, DNS)
• NAS Device and Software Management (Veamm, etc)
• IP PBX Systems management, Access Points Managments.

• Design and implement secure and scalable network solutions for organizational needs.
• Configure, install, and maintain routers, switches, firewalls, and other network devices.
• Switches D-links, TP-link, Cisco, etc. and Firewall Fortinet, Sonic Wall VPN Access Creations.
• Monitor network performance and ensure system availability and reliability.
• Identify, diagnose, and resolve network issues promptly to minimize downtime.
• VM's-Install, Configure and Manager. Hyper-V
• Perform regular maintenance, updates, and patches on network hardware and software.
• Manage backups and disaster recovery plans for network systems
• Provide technical support for network-related issues to users and other departments.
• Document network changes, configurations, and troubleshooting processes.
• Recommend and implement improvements for increased network efficiency and capacity.
• Work with third-party vendors for the procurement and implementation of IT solutions.
• Create and maintain detailed network diagrams, documentation, and policies.
• Cable Management (Labeling of Cables)
• Rack Management
• Arranging cables accurately in the RACK.
• Server Management (Active Directory, Group Policy, DNS)
• NAS Device and Software Management (Veamm, etc)
• IP PBX Systems management, Access Points Managments.

Salar & Benefits : Salary : AED 4000

Nationality: Indian, Pakistani

Only immediate joiners

Application Support Engineer at Dicetek LLC. This role focuses on proactive application support, performance monitoring, issue diagnosis, and collaboration with cross-functional teams to deliver reliable services.

• Identify bottlenecks and bugs from application logs and devise quick workarounds, then work with the team to derive a permanent solution.
• Understand application source code and troubleshoot to determine root cause analysis (RCA).
• Configure and monitor events and alerts as part of proactive monitoring to avoid incidents.
• Manage daily health checks of the application as part of monitoring.
• Collaborate with other service line members to verify issues and coordinate resolutions.
• Write database queries to perform workarounds for issues.
• Perform application server patching.
• Application deployment in AWS cloud platform.

• Senior professional with 6-8 years of experience.
• Working experience on Core Java and Java EE technologies, such as JDBC, JMS, JNDI.
• Hands-on experience with AWS cloud components and deployment framework. Able to verify issues in microservices and recommend solutions.
• Good understanding and hands-on knowledge of IBM WebSphere administration and deployment concepts.
• Experience in application log analysis and troubleshooting by going through the application source code and database queries.
• Hands-on experience in application monitoring tools and able to troubleshoot issues from monitoring events.
• Experience on Linux and AIX operating systems with knowledge of basic shell scripting.
• Good knowledge of RDBMS databases (Oracle) with experience in writing SQL queries and scripts.
• Good understanding of MQ and its operation. Can troubleshoot independently on these issues with minimal guidance.
• Good understanding of REST and SOAP Web services.
• Basic knowledge of infrastructure components, such as firewalls and load balancers.
• Should be able to troubleshoot production issues from application codes independently with minimal supervision.
• Experience handling Internet and Mobile Apps (Android and iOS).
• Demonstrate strong technical skills with a deep understanding of modern architectural styles and practices such as Microservices, Containers, Cloud (AWS, Azure), APIs, Event-driven architecture, Evolutionary architecture, etc., with a focus on debugging based on the application source code.
• Familiarity with build tools such as Ant, Maven, and Gradle.
• Good verbal and written communication skills.
• Willingness to work in shifts in a 24x7 support model.

• Contract

• Information Technology

• IT Services and IT Consulting

We're looking for a Customer Support Engineer to join our Engineering and Field Service Department. This critical role will support the commercial and technical delivery of long-term service agreements (LTSA) and various customer projects—ensuring high performance and reliability of gas turbines, generators, and auxiliary systems.

Key Responsibilities:

1. Diagnosing and resolving technical issues related to gas turbines, generators, and associated systems.
2. Acting as a key liaison between internal teams and customers to ensure timely, efficient solutions.
3. Coordinating resources and planning requirements to support long-term service agreements (LTSAs) and other projects.
4. Analyzing operational data and preparing clear, comprehensive technical documentation.
5. Supporting commercial teams with technical input for sales and service proposals.
6. Managing root cause analysis processes and assisting with technical presentations.
7. Overseeing outage planning and coordination, including spare parts logistics and customer meetings.
8. Traveling to customer sites as needed to provide hands-on technical support.
9. Ensuring compliance with company QMS and HSE policies and procedures.

What We're Looking For :

• Proven experience in gas turbine / generator operations and maintenance is highly desirable.
• Strong technical troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Flexibility to travel and work outside regular business hours when required.
• Ability to manage multiple priorities in a high-stakes, customer-facing role.
• A proactive mindset with a commitment to integrity, safety, and quality.
• Experience in outage planning, LTSA contract execution, and cross-functional coordination is a plus.

Why Join Us?

• Work on complex and high-value energy projects across the Middle East and beyond.
• Be part of a supportive and skilled multidisciplinary engineering team.
• Engage in meaningful work that ensures power reliability and customer satisfaction.
• Career growth opportunities with exposure to technical and commercial operations.

VAM Systems is currently looking for a Desktop Support Engineer for our UAE operations with the following terms and conditions:

• Minimum 3 years of experience in Desktop Support.
• Excellent verbal communication skills.

• Joining time frame: 15 to 30 days .
• Employment Type: Full-time .
• Remote Work: No .
• Maximum 4 weeks for joining.