365 IT Support Engineer jobs in the United Arab Emirates

Join to apply for the Technical Support Engineer role at Sungrow MENA & Central Asia

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• Provide Level 2 technical support, managing escalated cases from Level 1 representatives through the Contact Center System.
• Analyze logs, alarms, and error reports; deliver solutions, remote guidance, diagnosis, and technical support.
• Address customer inquiries, complaints, and requests escalated from Level 1, ensuring timely and effective follow-up.
• Collaborate with R&D teams and Field Service Engineers (FSEs) to drive issue resolution.
• Document case studies, contribute to the knowledge base, and support skill development for Level 1 teams.
• Accurately record interactions, issues, and resolutions in the system.
• Deliver professional, efficient service aligned with standard operating procedures.
• Maintain clear and effective communication with colleagues and supervisors.
• Achieve key performance metrics (e.g., response time, customer satisfaction) and participate in ongoing virtual training to stay current on product and service updates.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• Fluency in English and Arabic (spoken and written); proficiency in French or other languages is an advantage.
• 3+ years of experience in call center or technical support roles preferred; exposure to renewable energy, solar, or power industry customer support is a strong plus.
• Excellent communication, problem-solving, and stress management skills.
• Proficiency in computer usage and office software; ability to work remotely with a dedicated workspace and stable internet connection.

• Mid-Senior level

• Full-time

• Customer Service and Engineering
• Industries: Hydroelectric Power Generation, Solar Electric Power Generation, and Wind Electric Power Generation

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JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA

• Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
• Install configure and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Perform MDM (Mobile Device Management) enrolment.
• Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
• Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
• Perform OS imaging deployment and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users ensuring minimal disruption.
• Participate in bulk asset movement including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents resolutions and maintain accurate service records.

MANDATORY

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti BMC ServiceNow etc.
• Knowledge of IMAC (Install Move Add Change) processes.
• Physical ability to participate in bulk asset movement.

OPTIONAL

• CompTIA A
• Microsoft 365 Certifications
• ITIL V3/V4

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

Join to apply for the Technical Support Engineer (Monitoring) role at Intertec Systems

Join to apply for the Technical Support Engineer (Monitoring) role at Intertec Systems

Skills:
ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management,

JOB TITLE: Technical Support Engineer

JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.

QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS: ITIL

EXPERIENCE: 3-5 years of experience in Monitoring

REPORTING TO: SDM - NOC

Responsibilities (includes All Tasks)

• Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts
  
  

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills
  
  

• Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Dubai, Dubai, United Arab Emirates 1 year ago

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Join to apply for the Technical Support Engineer - Base Stations and Links role at Dubai Careers - A Smart Dubai Initiative

Join to apply for the Technical Support Engineer - Base Stations and Links role at Dubai Careers - A Smart Dubai Initiative

• Monitoring and inspecting Base Stations and Links using the available systems.
• Ensuring the proper functioning and effectiveness of equipment related to Base Stations and Links devices.
• Periodically updating the programming of Base Stations and Links (Microwave Network).
• Notifying the Section Head and relevant parties in the event of activities that cause alarms, affect the network, or result in any faults connected to other networks.
• Programming the Base Stations and Links and frequencies, in addition to adjusting the signal.
• Knowledge transfer and implementing the training plan agreed upon with the Section Head for the employees.
• Ensuring the database in systems related to Base Stations and Links is updated, with no errors or discrepancies.
• Coordinating with the subsidiary company of the organization in case of a malfunction in the new connections with the existing ones to ensure customer satisfaction.
• Supervising field visits to Base Stations and developing the inspection process to ensure the sustainability of the Tetra and 4G networks.
• Reading the network system to identify the types of alarms present in the Base Stations and coordinating internally in case of any network performance issues.
• Studying the proposed sites from the Network Performance Enhancement Section to improve network performance and cover vital areas.
• Planning and performing regular and preventive maintenance for Base Stations and Links.
• Ensuring coordination with the supplying company and the subsidiary company of the organization in case of escalating faults that require intervention from the supplier (Level 3) and preparing reports and recommendations to address them.
• Performing any necessary tasks requested by the Section Head.
  
  

• Monitoring and inspecting Base Stations and Links using the available systems.
• Ensuring the proper functioning and effectiveness of equipment related to Base Stations and Links devices.
• Periodically updating the programming of Base Stations and Links (Microwave Network).
• Notifying the Section Head and relevant parties in the event of activities that cause alarms, affect the network, or result in any faults connected to other networks.
• Programming the Base Stations and Links and frequencies, in addition to adjusting the signal.
• Knowledge transfer and implementing the training plan agreed upon with the Section Head for the employees.
• Ensuring the database in systems related to Base Stations and Links is updated, with no errors or discrepancies.
• Coordinating with the subsidiary company of the organization in case of a malfunction in the new connections with the existing ones to ensure customer satisfaction.
• Supervising field visits to Base Stations and developing the inspection process to ensure the sustainability of the Tetra and 4G networks.
• Reading the network system to identify the types of alarms present in the Base Stations and coordinating internally in case of any network performance issues.
• Studying the proposed sites from the Network Performance Enhancement Section to improve network performance and cover vital areas.
• Planning and performing regular and preventive maintenance for Base Stations and Links.
• Ensuring coordination with the supplying company and the subsidiary company of the organization in case of escalating faults that require intervention from the supplier (Level 3) and preparing reports and recommendations to address them.
• Performing any necessary tasks requested by the Section Head.
  
  

• Bachelor's degree in Telecommunications Engineering, Electronics Engineering, or Information Technology.
• Experience in antenna and microwave networks.
• Experience in 4G technologies and the operation of stations and their systems.
• Mastering the English language (Reading – Writing – Conversation).
• High skills in writing technical reports and troubleshooting procedures.
• High skills in programming and monitoring microwave networks.
• Knowledge of the operation of Base Station and Links systems.
• Knowledge of how field testing devices related to Base Station & Links work, such as (Megger, Site Master, PIM Tool, LAN IP Testing, Power Meter, etc.).
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Government Administration

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Dubai, Dubai, United Arab Emirates 15 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

Dubai, Dubai, United Arab Emirates 20 hours ago

Dubai, Dubai, United Arab Emirates 22 hours ago

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Join to apply for the Technical Support Engineer role at HERE Technologies

Join to apply for the Technical Support Engineer role at HERE Technologies

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Direct message the job poster from HERE Technologies

What's the role?

Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE's products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

• Provides expert, fast, and effective resolution to customers' technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.
  
  

• Degree in Computer Science or related fields.
• Strong problem-solving, analytical & troubleshooting abilities.
• Solid experience with SQL, GIS, DBMS is required.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Native Arabic speaker.
• Business fluent in English.
• Incident and escalation management experience in 24/7 mission critical systems.
  
  

• An opportunity to work with extraordinary people
• Intellectual challenging problems to solve
• Variety in the types of projects, lots of innovation and emphasis on making processes efficient
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HERE Technologies by 2x

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Dubai, Dubai, United Arab Emirates 15 hours ago

Dubai, Dubai, United Arab Emirates 1 year ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE s products and services. A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.

Main Responsibilities

• Provides expert, fast, and effective resolution to customers technical issues. Operates as the go-to technical expert for HERE products.
• Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
• Manages incident response and escalation. Facilitates root cause analysis.
• Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
• Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.

You are passionate about customer success, excited about learning new technologies and loves sharing knowledge with others.

• Degree in Computer Science or related fields.
• Strong problem-solving, analytical & troubleshooting abilities.
• Solid experience with SQL, GIS, DBMS is required.
• Experience with Java, C++, Python, and web development recommended.
• Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
• Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
• Excellent oral and written communication skills (technical and non-technical).
• 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
• Native Arabic speaker.
• Business fluent in English.
• Incident and escalation management experience in 24/7 mission critical systems.

Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

• Provide technical support to customers via phone, email, and live chat.
• Diagnose and troubleshoot software, hardware, and network issues.
• Document issues, resolutions, and maintain knowledge base articles.
• Escalate complex problems to appropriate teams while maintaining ownership until resolution.
• Assist with software installations, configurations, and updates.
• Collaborate with engineering and product teams to report bugs and feature requests.
• Conduct training sessions for clients to enhance product understanding.
• Monitor system performance and provide proactive maintenance suggestions.

• Bachelors Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in technical support or IT support roles.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting network configurations and protocols.
• Experience with ticketing systems like Jira, Zendesk, or ServiceNow.
• Familiarity with cloud services (AWS, Azure, Google Cloud) is a plus.
• Excellent communication skills and a customer-first attitude.
• Ability to work independently and as part of a team.

• Problem-solving mindset with strong analytical skills.
• Attention to detail and strong documentation skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Excellent interpersonal and customer service skills.
• Adaptability to rapidly changing environments and technologies.

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai , which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

We are seeking a highly skilled and motivated Technical Support Engineer to join our Emergency Lighting Services team in the Middle East. The successful candidate will provide technical support, troubleshooting, and solutions to our customers, ensuring the highest level of customer satisfaction.

What you'll do:

• Provide technical support and expertise to customers and internal teams regarding emergency lighting products and solutions.

• Troubleshoot and resolve technical issues related to emergency lighting systems.

• Conduct product demonstrations, training sessions, and technical presentations for customers and partners.

• Collaborate with the sales team to understand customer requirements and provide technical solutions.

• Assist in the development and maintenance of technical documentation, including manuals, guides, and FAQs.

• Stay up-to-date with industry trends, product developments, and emerging technologies in emergency lighting.

• Ensure compliance with local regulations and standards for emergency lighting systems.

• Provide feedback to the product development team based on customer interactions and technical issues.

Qualifications:

• Bachelor Engineering Degree - Ideally Electrical, Mechanical, or Industrial.

• • 10 years experience in Technical Role with expertise in Emergency Lighting Systems

• UPS service experience is a plus

• Technical knowledge, installation and commissioning experience with Emergency Lighting

• Presentation skills

• Communication skills

• Electrical products instrumentation knowledge

• PC literate

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry

• Work in a company that is commitment to Inclusion & Diversity and Sustainability

• Annual mentoring program, Eaton University, a reward, and recognition system

• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide

• Strong, agile and diverse team locally and globally

• Strong processes and state-of-the-art systems and tools

• Structured employee development processes, open feedback culture with development plans

• Detailed induction support and well-structured onboarding

• Balance your work and life with a hybrid worktime model

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

JOB PURPOSE : For technical support for End User Devices being managed under Managed Services Contract of DHA

QUALIFICATION : 3 Year Technical Diploma or Bachelor's degree in related field (preferred).

CERTIFICATIONS : Any one of - CompTIA A+, ITIL V3 / V4, Microsoft 365 Certifications

EXPERIENCE : 3 4 Yrs

RESPONSIBILITIES (INCLUDES ALL TASKS) :

• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install, configure, and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi-Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Manage end-user-related IT Security tickets.
• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement for laptops and CPUs.
• Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
• Provide L1 stand in support in Boardrooms and Meeting rooms.
• Troubleshoot technical issues and document solutions in knowledge base articles.
• Document incidents, resolutions, and maintain accurate service records.

TECHNICAL SKILLS / COMPETENCIES :

MANDATORY

• Awareness of ITIL best practices and experience with ITSM tools such as Ivanti, BMC, ServiceNow, etc.
• Knowledge of IMAC (Install, Move, Add, Change) processes.
• Physical ability to participate in bulk asset movement.

OPTIONAL

• CompTIA A+
• Microsoft 365 Certifications
• ITIL V3 / V4

SOFT SKILLS :

• Excellent communication and interpersonal skills.
• Ability to handle VIP user issues with professionalism.
• Ability to work effectively in a team and maintain high customer satisfaction.
• Collaborate with other IT teams to ensure seamless support and issue resolution.

Technical Engineer
• Dubai, Dubai, United Arab Emirates