73 IT Support Engineer jobs in Abu Dhabi

Role: Help Desk - Branches

Location: Abu Dhabi

• To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

These are the main responsibilities of this role:

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on

We are seeking a highly skilled and motivated Sales Technical Support Engineer with expertise in Smoke Management Systems to join our dynamic team. The ideal candidate will be responsible for providing technical support to our sales teams and customers, assisting in the specification, design, and implementation of smoke management solutions. This role requires a blend of technical knowledge, sales support experience, and the ability to communicate complex solutions effectively to both internal and external stakeholders.

• Technical Support for Sales Team: Work closely with the sales team to understand customer requirements and provide technical solutions based on the capabilities of the smoke management system.
  Offer pre-sales technical support to clients, including conducting product presentations, and demonstrations, and providing product specifications.
  Assist in creating and reviewing technical proposals, bid specifications, and system designs. Respond to technical queries from customers, contractors, and consultants related to smoke management systems and other related products.
• System Design & Configuration: Provide technical guidance on system design, integration, and application of smoke management systems in various environments.
  Collaborate with customers and engineers to configure and customize solutions that meet project-specific requirements.
  Perform calculations and simulations to support the technical feasibility of proposed solutions (e.g., airflow analysis, fan sizing, etc.).
  

• Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Fire Protection Engineering, or a related field.
  Relevant certifications or courses in smoke management, fire safety, or HVAC systems will be an advantage.
• Experience: Minimum of 3 years of experience in a technical support or sales engineering role, preferably in smoke management systems or a related field.
  Strong understanding of smoke and heat venting systems, fire safety regulations, and HVAC systems.
• Other Requirements: Willingness to travel for client meetings, product demonstrations, and site visits (domestic/international, as required).

We are seeking a highly skilled and motivated Sales Technical Support Engineer with expertise in Smoke Management Systems to join our dynamic team. The ideal candidate will be responsible for providing technical support to our sales teams and customers, assisting in the specification, design, and implementation of smoke management solutions. This role requires a blend of technical knowledge, sales support experience, and the ability to communicate complex solutions effectively to both internal and external stakeholders.

• Technical Support for Sales Team:Work closely with the sales team to understand customer requirements and provide technical solutions based on the capabilities of the smoke management system.
  Offer pre-sales technical support to clients, including conducting product presentations, and demonstrations, and providing product specifications.
  Assist in creating and reviewing technical proposals, bid specifications, and system designs. Respond to technical queries from customers, contractors, and consultants related to smoke management systems and other related products.
• System Design & Configuration: Provide technical guidance on system design, integration, and application of smoke management systems in various environments.
  Collaborate with customers and engineers to configure and customize solutions that meet project-specific requirements.
  Perform calculations and simulations to support the technical feasibility of proposed solutions (e.g., airflow analysis, fan sizing, etc.).
  

• Education:Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Fire Protection Engineering, or a related field.
  Relevant certifications or courses in smoke management, fire safety, or HVAC systems will be an advantage.
• Experience:Minimum of 3 years of experience in a technical support or sales engineering role, preferably in smoke management systems or a related field.
  Strong understanding of smoke and heat venting systems, fire safety regulations, and HVAC systems.
• Other Requirements:Willingness to travel for client meetings, product demonstrations, and site visits (domestic/international, as required).

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the IT Support Engineer role at TALENTMATE

TALENTMATE Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Join to apply for the IT Support Engineer role at TALENTMATE

Job Description

An IT Support Engineer is an integral part of any organization, providing essential technical support to ensure the stability and efficiency of computer systems and networks. This role requires a proactive individual with a strong understanding of information technology to troubleshoot hardware and software issues, configure network systems, and support end-users in resolving technical challenges. The ideal candidate will have exceptional problem-solving skills, a detail-oriented mindset, and the ability to communicate effectively with non-technical users to improve their IT experience. This position is not only about resolving issues but also involves implementing preventative measures to streamline operations and maintain an optimal IT environment within the organization. Successful IT Support Engineers are those who can handle pressure with ease and adapt to ever-evolving technology landscapes to provide accurate and effective service.

Job Description

An IT Support Engineer is an integral part of any organization, providing essential technical support to ensure the stability and efficiency of computer systems and networks. This role requires a proactive individual with a strong understanding of information technology to troubleshoot hardware and software issues, configure network systems, and support end-users in resolving technical challenges. The ideal candidate will have exceptional problem-solving skills, a detail-oriented mindset, and the ability to communicate effectively with non-technical users to improve their IT experience. This position is not only about resolving issues but also involves implementing preventative measures to streamline operations and maintain an optimal IT environment within the organization. Successful IT Support Engineers are those who can handle pressure with ease and adapt to ever-evolving technology landscapes to provide accurate and effective service.

Responsibilities

• Diagnose and troubleshoot hardware and software issues reported by end-users.
• Install, configure, and update computer systems and applications securely and efficiently.
• Maintain and administer internal networks ensuring minimal downtime and high availability.
• Collaborate with IT management to implement innovative technology solutions.
• Develop and document technical procedures and policies for IT support operations.
• Provide training and guidance to end-users to enhance their technical skill sets.
• Monitor system performance to proactively identify areas for improvements and upgrades.
• Assist in the management of IT inventory, keeping track of equipment and software licenses.
• Configure, deploy, and maintain network equipment and connectivity solutions.
• Work closely with other departments to support their IT-related needs and foster technology adoption.
• Respond to user queries promptly via ticketing systems or direct communication channels.
• Participate in rotational on-call support schedule to manage after-hours technical emergencies.
  
  

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 2 years of experience in IT support or similar technical role.
• Strong understanding of computer hardware, software, and networking concepts.
• Proven problem-solving skills with the ability to manage multiple priorities effectively.
• Experience with operating systems such as Windows, macOS, and Linux environments.
• Excellent communication skills to provide clear technical support to non-technical users.
• Detail-oriented with the capability to follow complex instructions precisely and accurately.
  
  

• User Support & Incident Detection:
• Provide initial support for issues related to desktops, laptops, printers, and mobile devices.
• Use tools like Nexthink to monitor and analyze endpoint performance and user experience.
• Escalate unresolved or complex issues to L2 teams through ServiceNow.
• Hardware & Software Troubleshooting:
• Assist with troubleshooting for hardware peripherals and connectivity issues.
• Support software installations, updates, and configurations on user devices.
• Use SolarWinds and Dynatrace for endpoint performance and health analysis.
• Incident Management & Resolution:
• Log all incidents in ServiceNow, categorize by priority, and resolve or escalate as required.
• Track open incidents for timely resolution.
• Keep users informed about status and resolution steps.
• User

• User Support & Incident Detection:
• Provide initial support for issues related to desktops, laptops, printers, and mobile devices.
• Use tools like Nexthink to monitor and analyze endpoint performance and user experience.
• Escalate unresolved or complex issues to L2 teams through ServiceNow.
• Hardware & Software Troubleshooting:
• Assist with troubleshooting for hardware peripherals and connectivity issues.
• Support software installations, updates, and configurations on user devices.
• Use SolarWinds and Dynatrace for endpoint performance and health analysis.
• Incident Management & Resolution:
• Log all incidents in ServiceNow, categorize by priority, and resolve or escalate as required.
• Track open incidents for timely resolution.
• Keep users informed about status and resolution steps.
• User

We are seeking a Technical Support Specialist to join our team based in UAE, Abu Dhabi.

The ideal candidate will be responsible for providing technical support and assistance to users with hardware, software, and network-related issues.

Key Responsibilities:

• Respond to user inquiries and provide technical support via phone or email
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets

To be successful in this role, you should have:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

As a Technical Support Specialist at our company, you can expect:

• Opportunities for professional growth and development
• A dynamic and collaborative work environment
• Competitive salary and benefits package

We're looking for a talented and motivated individual who is passionate about delivering exceptional customer service.

If you have a strong work ethic, excellent communication skills, and a keen eye for detail, we'd love to hear from you.

Technical Support Engineer responsibilities include service ticket registration, monitoring and analyzing the health status of devices in portals, resolving basic technical issues, configuration control, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT and hardware issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Key Responsibilities
This includes but are not limited to:

• Address users' tickets regarding hardware, software, and networking.
• Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery.
• Maintains and administers computer networks and related computing environments.
• Has Hands-on experience in networking, routing, and switching.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Manage file servers and printer servers.
• Manage hardware and software assets.
• Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
• Handling Outlook and mailbox-related issues.
• Assist users in connecting to video conferencing applications such as Zoom, Webex, etc.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Conduct remote troubleshooting.
  

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

• Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally