221 IT Support Manager jobs in Dubai

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Direct message the job poster from Warner Scott Recruitment

The Assistant Manager, Core Banking Application Support is responsible for overseeing the end-to-end management of critical banking systems that power both retail and corporate banking operations. This role ensures the efficiency, reliability, and regulatory compliance of core platforms, with a strong focus on systems developed by Finastra. The position requires cross-functional coordination with internal teams and external vendors to align technology performance with the broader objectives of the organization.

Key Responsibilities:

• Ensure optimal performance and high availability of core banking platforms, including systems such as Finastra Equation and TI+.
• Take ownership of incident resolution, leading root cause investigations and implementing preventative measures.
• Manage change requests, system enhancements, and version upgrades in a controlled and documented manner.
• Maintain governance frameworks and ensure technical and operational documentation is regularly updated.
• Serve as a key point of contact for vendors, particularly Finastra, and coordinate across departments to resolve issues and deliver improvements.
• Identify and implement automation opportunities to streamline operational support.
• Contribute to the institution's risk management and disaster recovery strategies by supporting resilience planning.

Candidate Profile:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 8 to 10 years of hands-on experience supporting and managing core banking systems, with significant exposure to Finastra platforms such as Equation and TI+.
• Solid understanding of banking workflows, regulatory compliance, and enterprise system integration.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking and Financial Services

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Global Village, Dubai, United Arab Emirates 1 week ago

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Job Title: Service Manager – Used Car Dealership

We are looking for a Service Manager to lead our aftersales and service operations, ensuring every customer receives a reliable, transparent, and professional experience after purchasing their vehicle. This role is central to maintaining trust, managing complaints effectively, and overseeing car servicing and aftercare operations.

The ideal candidate will have strong leadership qualities, hands-on experience in automotive service management, and the ability to balance customer satisfaction with operational efficiency.

Key Responsibilities

Aftersales & Complaints Handling

• Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution.
• Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling.
• Maintain strong relationships with customers to build loyalty and repeat business.
  
  

• Manage day-to-day service operations, from routine maintenance to major repairs.
• Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work.
• Monitor turnaround times and ensure efficient scheduling of service bays.
• Ensure parts availability and liaise with suppliers when required.
  
  

• Lead, train, and mentor the service and aftercare team to maintain high standards.
• Set and implement service policies, SOPs, and complaint-handling procedures.
• Drive improvements in customer satisfaction and operational performance.
  
  

• Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores.
• Prepare reports on service performance, recurring issues, and improvement strategies.
• Recommend and implement initiatives to enhance the aftersales experience.
  
  

• Minimum 5 years of experience in service management within the automotive industry, preferably in the UAE.
• Strong understanding of used car aftersales, complaints handling, and workshop management.
• Proven leadership and people management skills.
• Excellent communication, negotiation, and conflict-resolution abilities.
• Proficiency in CRM systems and workshop management tools.
• Fluency in English; Arabic is an advantage.
  
  

• Competitive Salary: 10,000 – 15,000 AED
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Supportive team culture and modern facilities
  
  

• Full-time, on-site position (UAE-based)
  
  

Join to apply for the Software Support Manager role at Dicetek LLC .

The Software Support Manager oversees the software support team and ensures that end users receive timely, efficient, and knowledgeable assistance with the company's software products. The manager plays a pivotal role in maintaining client relationships and ensuring client satisfaction by providing top-notch support services.

• Team Leadership and Management:
• Lead, train, and mentor the support team.
• Conduct performance reviews and provide feedback.
• Manage resources, scheduling, and workload.
• Client Support:
• Address customer issues promptly and accurately.
• Escalate critical issues.
• Analyze support metrics for improvements.
• Operational Efficiency:
• Implement and oversee support tools and best practices.
• Streamline support processes.
• Maintain support documentation and knowledge base.
• Collaboration and Communication:
• Coordinate with product development and QA teams.
• Facilitate inter-department communication.
• Report support metrics to management.
• Continuous Improvement:
• Stay updated with industry best practices.
• Organize training sessions.
• Gather customer feedback for improvements.
Minimum Qualifications
• Bachelor's Degree in Computer Science, Engineering, or related field.
• ITIL or ISO2000 certification.
Work Experience
• 8+ years relevant experience.
• Experience with ITSM tools like BMC Remedy.
Preferred
• Knowledge of Tax domain.
• 3+ years testing SAP applications.
Additional Details
• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Project Management and IT
• Industries: IT Services and Consulting

This job is active and accepting applications.

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Join to apply for the Customer Support Manager role at Motorola Solutions .

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Managed and Support Services Middle East and Africa

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.

This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.

This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit.

• The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
• Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
• Manages sub-contractors deliverables and adherence against Customer contractual commitments
• Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
• Ensure a smooth transition from project implementation to warranty support and service delivery
• Manage the service contract renewal process for all assigned service agreements

• Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
• Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
• Support the Pre-sales team with tender/proposal costs, risks & pricing, including supporting the Procurement team in sub-contractor scope, SLA's, commercial negotiations and contract set-up

• Excellent communication skills in English (verbal, written and presentation).
• Local languages will be appreciated (Arabic or French)
• Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
• Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
• Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
• Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements. Travel will be no less than 50% of the time in the assigned region.

Successful candidates are likely to hold either a Bachelor's degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years' experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.

25-50%

None

• Experienced

Motorola Solutions UK Limited-DDA

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

US Sponsor Support Manager

Location: Dubai (Hybrid with Occasional Travel)

Contract: Permanent

At INTO, we are passionate about creating pathways for international students to achieve their educational dreams. As part of our Global Recruitment Unit, the US Sponsor Projects team plays a vital role in growing sponsored enrolments to our US university partners. We are seeking a US Sponsor Support Manager to join our dynamic team, based at our University Access Centre in Dubai with a hybrid work environment.

• Support the pipeline of sponsored student applications and provide updates and reports to embassies and cultural offices.
• Research market intelligence to strengthen recruitment strategies.
• Engage with key agents specializing in sponsored student recruitment to build trust and maximise enrolments.
• Act as a communications bridge between students, sponsors, and colleagues across the INTO network; demonstrate creativity, organisation, and exceptional communication skills.
• Design and implement effective reporting processes to keep sponsors updated on student progress.
• Develop subject-matter expertise on sponsor requirements to meet expectations and strengthen service quality.
• Travel within the region to represent INTO at events and support recruitment efforts and partnerships as needed.

• Proactive, detail-oriented team player who thrives in a global environment; open and inclusive mindset and ability to communicate across cultures.
• Experience with sponsor-funded student recruitment or higher education is an advantage.
• Knowledge of Salesforce is desirable.
• Enthusiasm, adaptability, and a genuine commitment to student success.

About INTO We are a diverse team that celebrates inclusion, supports professional growth, and works together to make a real difference. Based in Dubai, you will balance in-person collaboration with hybrid working as part of a global community united by a shared purpose.

If you're ready to take on a role where every day shapes futures and strengthens international partnerships, we'd love to hear from you.

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT) through to Two-way Radio products.

This position is for someone typically transitioning from a technical or business role to a Customer facing operations role whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts within the countries and accounts assigned. The CSM is also responsible for driving services growth by promoting support services either as part of a new solution sale or as a standalone service.

This position requires a high degree of customer engagement sales support skills coupled with program planning and technical knowledge of the various systems and subsystems that form the portfolio. Ideally experience in working within the delivery or support of complex software solutions will be a benefit

Scope of Responsibilities / Expectations

Operations

• The Customer advocate providing Customers with a single point of contact to ensure service delivery and Service Level Agreements (SLA) compliance including ensuring the correct level of quality escalations and timely resolutions are carried out
• Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
• Manages sub-contractors deliverables and adherence against Customer contractual commitments
• Executes the support service business plan manage and report orders revenue and costs including identifying and implementing areas for improvement to ensure improved service margin quality and best practice delivery
• Ensure a smooth transition from project implementation to warranty support and service delivery
• Manage the service contract renewal process for all assigned service agreements

Business Development

• Engage with the Customer to identify upsell opportunities within existing accounts including software support solutions that are adapted to the Customers operational needs capabilities and in turn mitigate the Customers operational risks
• Support the account managers when engaging with the Customers including; Customer meetings financial and commercial negotiations road shows etc.
• Support the Pre-sales team with tender/proposal costs risks & pricing including supporting the Procurement team in sub-contractor scope SLAs commercial negotiations and contract set-up

Personal skills work and management style

• Excellent communication skills in English (verbal written and presentation).
• Local languages will be appreciated (Arabic or French)
• Experience either within a Level 2 Technical Support Operations Project Management or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external) including the ability to articulate ideas clearly and concisely
• Ability to plan prioritise and meet strict deadlines with a business commercial and financial acumen including strong analytical skills
• Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
• Self-motivated and the ability to effectively prioritise and multi-task demonstrate flexibility and ownership within a fast-changing and ambiguous environment

Security Clearance

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.

Travel will be no less than 50% of the time in the assigned region.

Educational Background

Successful candidates are likely to hold either a Bachelors degree from an accredited institution within a business or technical field OR a higher technical qualification plus a minimum of 5 years experience OR a minimum of ten years experience working in an external customer interfacing role specifically in the Telecommunications Software Enterprise or IT Industry.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Required Experience:

Manager

Job Title: Sales Support Manager
Job Type: Full Time
Department: Sales Department

Job Purpose
The Sales Support Manager leads the Sales Support team in providing critical administrative and customer service functions that drive logistics sales success. This role is responsible for managing a team of Sales Support Officers, enhancing customer experience, and ensuring alignment between Sales, Operations, and Accounts. The manager oversees day-to-day operations, ensures adherence to SOPs, drives process improvement, and maintains quality assurance across all sales support functions.

Key Responsibilities
Team Leadership & Management:

• Supervise and mentor the Sales Support team, ensuring tasks are completed efficiently and accurately.

• Conduct regular performance reviews, OJT tracking, and training needs analysis.

• Allocate workloads and coordinate coverage during absences or peak periods.

Operational Oversight:

• Ensure accurate and timely processing of customer inquiries, job creation, invoicing, and documentation.

• Maintain and monitor SLA adherence across customer touchpoints.

• Liaise with ground handling agents and airlines to resolve escalated issues.

Customer Relationship Management:

• Serve as an escalation point for customer issues requiring higher-level resolution.

• Guide the team in maintaining proactive communication with customers, ensuring timely updates and resolution of queries.

• Oversee customer onboarding processes and compliance documentation.

System & Process Optimization:

• Monitor CRM (Zoho) usage for consistency, accuracy, and completeness.

• Generate performance and process reports including CSR for airline partners and conversion analytics.

• Lead initiatives to automate routine tasks and implement system efficiencies.

Cross-Functional Coordination:

• Ensure synchronization between Sales, Operations, and Finance for smooth workflow and payment cycles.

• Act as a liaison to streamline interdepartmental communication and hand-offs.

Required Skills & Qualifications

• Proven experience (5+ years, 7+ preferred) in logistics, sales support, or customer service operations, with at least 1 year in a supervisory role.

• Proficiency in CRM platforms (e.g., Zoho), Microsoft Office Suite, and email communication tools.

• Strong leadership, analytical, and organizational skills.

• Fluency in English and Russian (oral and written).

• Excellent interpersonal and conflict resolution skills.

• Experience working with logistics providers and ground handling agents (e.g., DNATA).

• Familiarity with SLA management and KPI tracking.

• Capacity to work under pressure in a fast-paced, service-driven environment.

Training & Onboarding

• Liaise with HR to ensure execution of OJT (On-the-Job Training) programs.

• Oversee system training programs and coordinate with IT for support and enhancements.

• Coordinate with HR to identify, plan, and execute soft skills and compliance training.

• Facilitate soft onboarding of new staff, ensuring smooth integration into team processes and systems.

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At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT) through to Two-way Radio products.

This position is for someone typically transitioning from a technical or business role to a Customer facing operations role whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts within the countries and accounts assigned. The CSM is also responsible for driving services growth by promoting support services either as part of a new solution sale or as a standalone service.

This position requires a high degree of customer engagement sales support skills coupled with program planning and technical knowledge of the various systems and subsystems that form the portfolio. Ideally experience in working within the delivery or support of complex software solutions will be a benefit

Scope of Responsibilities / Expectations

Operations

• The Customer advocate providing Customers with a single point of contact to ensure service delivery and Service Level Agreements (SLA) compliance including ensuring the correct level of quality escalations and timely resolutions are carried out
• Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
• Manages sub-contractors deliverables and adherence against Customer contractual commitments
• Executes the support service business plan manage and report orders revenue and costs including identifying and implementing areas for improvement to ensure improved service margin quality and best practice delivery
• Ensure a smooth transition from project implementation to warranty support and service delivery
• Manage the service contract renewal process for all assigned service agreements

Business Development

• Engage with the Customer to identify upsell opportunities within existing accounts including software support solutions that are adapted to the Customers operational needs capabilities and in turn mitigate the Customers operational risks
• Support the account managers when engaging with the Customers including; Customer meetings financial and commercial negotiations road shows etc.
• Support the Pre-sales team with tender/proposal costs risks & pricing including supporting the Procurement team in sub-contractor scope SLAs commercial negotiations and contract set-up

Personal skills work and management style

• Excellent communication skills in English (verbal written and presentation).
• Local languages will be appreciated (Arabic or French)
• Experience either within a Level 2 Technical Support Operations Project Management or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external) including the ability to articulate ideas clearly and concisely
• Ability to plan prioritise and meet strict deadlines with a business commercial and financial acumen including strong analytical skills
• Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
• Self-motivated and the ability to effectively prioritise and multi-task demonstrate flexibility and ownership within a fast-changing and ambiguous environment

Security Clearance

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.

Travel will be no less than 50% of the time in the assigned region.

Educational Background

Successful candidates are likely to hold either a Bachelors degree from an accredited institution within a business or technical field OR a higher technical qualification plus a minimum of 5 years experience OR a minimum of ten years experience working in an external customer interfacing role specifically in the Telecommunications Software Enterprise or IT Industry.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Required Experience:

Manager

Job Title: Service Manager – Used Car Dealership
We are looking for a Service Manager to lead our aftersales and service operations, ensuring every customer receives a reliable, transparent, and professional experience after purchasing their vehicle. This role is central to maintaining trust, managing complaints effectively, and overseeing car servicing and aftercare operations.
The ideal candidate will have strong leadership qualities, hands-on experience in automotive service management, and the ability to balance customer satisfaction with operational efficiency.
Key Responsibilities
Aftersales & Complaints Handling

• Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution.
• Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling.
• Maintain strong relationships with customers to build loyalty and repeat business.
  

• Manage day-to-day service operations, from routine maintenance to major repairs.
• Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work.
• Monitor turnaround times and ensure efficient scheduling of service bays.
• Ensure parts availability and liaise with suppliers when required.
  

• Lead, train, and mentor the service and aftercare team to maintain high standards.
• Set and implement service policies, SOPs, and complaint-handling procedures.
• Drive improvements in customer satisfaction and operational performance.
  

• Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores.
• Prepare reports on service performance, recurring issues, and improvement strategies.
• Recommend and implement initiatives to enhance the aftersales experience.
  

• Minimum 5 years of experience in service management within the automotive industry, preferably in the UAE.
• Strong understanding of used car aftersales, complaints handling, and workshop management.
• Proven leadership and people management skills.
• Excellent communication, negotiation, and conflict-resolution abilities.
• Proficiency in CRM systems and workshop management tools.
• Fluency in English; Arabic is an advantage.
  

• Competitive Salary: 10,000 – 15,000 AED
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Supportive team culture and modern facilities
  

• Full-time, on-site position (UAE-based)