157 IT Support Manager jobs in Dubai

Job Title: Service Manager – Used Car Dealership

We are looking for a Service Manager to lead our aftersales and service operations, ensuring every customer receives a reliable, transparent, and professional experience after purchasing their vehicle. This role is central to maintaining trust, managing complaints effectively, and overseeing car servicing and aftercare operations.

The ideal candidate will have strong leadership qualities, hands-on experience in automotive service management, and the ability to balance customer satisfaction with operational efficiency.

Key Responsibilities

Aftersales & Complaints Handling

• Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution.
• Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling.
• Maintain strong relationships with customers to build loyalty and repeat business.
  
  

• Manage day-to-day service operations, from routine maintenance to major repairs.
• Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work.
• Monitor turnaround times and ensure efficient scheduling of service bays.
• Ensure parts availability and liaise with suppliers when required.
  
  

• Lead, train, and mentor the service and aftercare team to maintain high standards.
• Set and implement service policies, SOPs, and complaint-handling procedures.
• Drive improvements in customer satisfaction and operational performance.
  
  

• Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores.
• Prepare reports on service performance, recurring issues, and improvement strategies.
• Recommend and implement initiatives to enhance the aftersales experience.
  
  

• Minimum 5 years of experience in service management within the automotive industry, preferably in the UAE.
• Strong understanding of used car aftersales, complaints handling, and workshop management.
• Proven leadership and people management skills.
• Excellent communication, negotiation, and conflict-resolution abilities.
• Proficiency in CRM systems and workshop management tools.
• Fluency in English; Arabic is an advantage.
  
  

• Competitive Salary: 10,000 – 15,000 AED
• Work Visa sponsorship
• Medical insurance
• 30 days of paid annual leave
• Supportive team culture and modern facilities
  
  

• Full-time, on-site position (UAE-based)
  
  

• Manage and supervise Support leads handling day-to-day user issues.
• Act as point of escalation for end-user support beyond Service Desk resolution.
• Coordinate with Service Desk Manager for incident tracking, SLAs, and ticket closure.
• Work closely with Infrastructure Manager for escalated hardware, network, or server issues.
• Collaborate with Application Manager for escalated ERP, Oracle, or business application issues.
• Ensure timely resolution of incidents, service requests, and user onboarding activities.
• Monitor ticket queues, assign tasks, and enforce SLA compliance.
• Maintain knowledge base and ensure Level 1 engineers follow standard procedures.
• Conduct regular user feedback surveys to improve IT support quality.
• Train and mentor Level 1 engineers to handle common incidents independently.
• Provide reports on support metrics (ticket volume, resolution time, user satisfaction) to Head of IT.
• Assist in planning resource allocation for peak business periods (month-end, project go-lives).

As a seasoned leader, you will be responsible for guiding and managing a dynamic Customer Support Team within a rapidly growing startup.

• Direct, mentor and develop a team of support specialists to ensure exceptional customer experiences.
• Conceive, implement and refine support strategies and performance metrics to drive business growth.
• Maintain and improve comprehensive support documentation and processes to enhance team efficiency.

• Demonstrated expertise in customer-facing roles or similar positions.
• A proactive and solution-focused mindset with excellent problem-solving skills.
• Strong verbal and written communication skills, as well as the ability to lead and motivate teams.
• A deep understanding of customer needs and a genuine passion for delivering outstanding support.

Join to apply for the Sponsor Support Manager role at INTO University Partnerships . Location: Dubai (Hybrid with Occasional Travel). Contract: Permanent .

At INTO, we create pathways for international students and, as part of our Global Recruitment Unit, the US Sponsor Projects team grows sponsored enrolments with US university partners. We are seeking a US Sponsor Support Manager to join our team, working from our University Access Centre in Dubai with hybrid flexibility. You will support every stage of the sponsored student recruitment journey, reporting to the US Recruitment Director for MEA & Global Sponsors.

You will work closely with regional offices, admissions teams, university centres, and sponsors to ensure a seamless experience from application through enrollment.

• Support the pipeline of sponsored student applications; provide updates and reports to embassies and cultural offices.
• Research market intelligence to strengthen recruitment strategies.
• Engage with key agents who specialise in sponsored student recruitment to build trust and maximise enrolments.
• Act as a bridge between students, sponsors, and colleagues across the INTO network; communicate proactively and clearly.
• Design and implement reporting processes to keep sponsors updated on student progress.
• Develop subject-matter expertise on sponsor requirements to meet expectations and strengthen service delivery.
• Travel within the region on occasion to represent INTO at events and deepen partnerships.

• Proactive, detail-oriented, and collaborative with a global mindset.
• Strong communication and relationship-building abilities across cultures.
• Experience with sponsor-funded student recruitment or higher education is advantageous.
• Knowledge of Salesforce is a plus.
• Commitment to student success and adaptability in a dynamic environment.

We celebrate diversity and provide opportunities for professional growth within a global community. Based in Dubai, you'll balance in-person collaboration with hybrid working while contributing to international partnerships.

We are an Equal Opportunities Employer and do not discriminate on any grounds. All recruitment decisions are objective. INTO is committed to student and employee welfare; pre-employment checks may be conducted where applicable.

We Grow Together.

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat, phone, and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-service resources and knowledge bases.
  
• Handle escalations and critical customer issues with urgency and empathy.
  
• Collaborate with Sales and Account Management on upsells and renewals.
  

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  
• Proven track record in reducing churn and increasing customer satisfaction
  
• Experience with customer journey mapping and lifecycle strategy
  

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  
• Ability to understand and communicate technical concepts to non-technical users
  
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  
• Exceptional communication and interpersonal skills
  
• Customer-first mindset with a high emotional intelligence
  
• Experience hiring, coaching, or managing support/success teams
  

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
  
• Project management tools (Asana, Notion, Trello)
  

Nice to Have

• Experience in pre-launch or startup environments
  
• Familiarity with AI or automation platforms
  
• Multilingual capabilities (especially Arabic, German, French or Italian)
  

• Work with a global, mission-driven team
  
• Remote-friendly culture with flexible hours
  

Job Title:

POS System Support Manager

My client is a world leading organisation and they are looking to hire an experienced Regional HR Manager to head up and lead the HR function for their Middle East and Africa Region.

Your main responsibilities in this role will be to:

1. Manage all aspects of local HR delivery and development through HR staff to agreed levels of service.
2. As part of the management team, ensure HR activity is directly linked to and driving business strategy implementation.
3. Work with managers to develop and implement business focused people strategies to transform current capability.
4. Build the human capital in the business area.
5. Support all business areas in achieving higher levels of performance.
6. Provide coaching to senior managers on people and organisational matters to enable improved performance in people management.
7. Responsible for HR SOX compliance.

To be considered for this role you need to possess the following key skills and requirements:

1. A minimum of 7 years experience in a regional role within a large organisation/multinational organisation.
2. Due to diversification, they can only consider western expatriates for this role.
3. Strong strategic and operational focus.

Overview

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• Knowledge of the financial services, software industry and previous experience in channel management are highly desirable
• Partner-management experience and/or client-relationship-management experience.
• Software or services sales experience also beneficial.
• Proven track record of working in the financial services industry or a leading consulting company.
• Strong commercial focus with experience in negotiation.
• Excellent interpersonal skills, good attention to detail, a can-do attitude, and a high degree of pragmatism.
• Proficiency in a second language is a plus.
• Proven ability to lead meetings with senior and C-level management.
• Self-starter with high-energy and with ability to execute on business objectives.
• Ability to multitask, change priorities rapidly and work under pressure.
• Solid experience in at least one of the following disciplines:
  • portfolio management
  • loans origination
  • risk or financial modelling
  • stress testing
  • regulatory requirements.

Education

Bachelor's degree in Business, Finance, or related field preferred.

Responsibilities

This is a senior position with direct responsibility for regional objectives, exposure to senior management, direct input to the partner program content and framework-governance and presents the opportunity to be very independent.

• Building on a software sales background, the Regional Partner Manager will nurture and oversee existing partner relationships, as well as identify, select, and onboard new partners to deliver independent services projects in alignment with growth objectives.
• Develop and manage the Delivery Partner network in the Middle East region to support software implementation and business growth.
• The selected candidate will work within MA’s Partner Ecosystem framework and collaborate with several divisions at Moody’s, including Sales, Product, Marketing, Services, and Legal.
• Enhance and manage the regional partner strategy in collaboration with the Partner Management team and the Strategy team, covering advisory firms and implementation vendors.
• Maintain, in conjunction with the MA Program Management team and MA Regional Services team, a partner demand model and use this to continuously forecast and manage staffing requirements and assignments.
• Based on the above model:
  • Source new partners.
  • Manage existing partner bench.
  • Negotiate best available rates.
  • Review and drive partner adoption within the organisation.
• Manage the flow of subcontracting and prime project work towards partners in accordance with the strategy.
• Take ownership and responsibility for building relationships with partners and internal stakeholders, working with cross-border, multidisciplinary teams.
• Develop win-win relationships that meet both profitability and growth objectives for the partner and MA.
• Execute appropriate communication mechanisms (web/email/conferences) to ensure partners are always fully informed of MA’s Banking Segment products, services, and requirements.
• Ensure partners are trained and certified to MA standards and identify improvement areas.
• Manage existing partner relationships to ensure that the required SLAs, quality standards, and MCO standards for third parties are being achieved. Monitor progress through a partner dashboard.
• In conjunction with the Banking Partner Alliance team, Regional Services team, and Sales, develop a strategy for leveraging partners to generate incremental sales. Work with the Partner Alliance team, the Regional Services team, and the Product Design teams to provide partner-based solutions where appropriate.

About the team

Our Partner Management team is responsible for developing and managing the Delivery Partner network. We contribute to Moody’s by enabling scalable software implementation, expanding market reach, and supporting regional growth objectives. By joining our team, you will be part of exciting work in partner strategy, regional operations, and cross-functional collaboration across EMEA, APAC, and the Americas.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Join to apply for the Sales Steering and Commercial Support Manager role at VerifiedJobs.ae

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Join to apply for the Sales Steering and Commercial Support Manager role at VerifiedJobs.ae

Job Purpose

In agreement with the Senior Commercial Management and Manager Sales Steering, the job holder is responsible for the definition and management of Emirates indirect (trade) global sales plan/way forward and acts as a global specialist to ensure high productivity and seamless quality network-wide. This includes sales force automation, systems & program development, and sales force development. You will play a major role in the commercial success of new route start-ups and routes with significant capacity increases either through additional frequencies or aircraft upgrades to achieve the targeted load factor during the first 6 months of operation.

Job Description

Job Purpose

In agreement with the Senior Commercial Management and Manager Sales Steering, the job holder is responsible for the definition and management of Emirates indirect (trade) global sales plan/way forward and acts as a global specialist to ensure high productivity and seamless quality network-wide. This includes sales force automation, systems & program development, and sales force development. You will play a major role in the commercial success of new route start-ups and routes with significant capacity increases either through additional frequencies or aircraft upgrades to achieve the targeted load factor during the first 6 months of operation.

In This Role, You Will

New Route Development

• Manage in close cooperation with the Manager Sales Steering & Commercial Support the commercial start-up of new routes.
• Coordinate the interdisciplinary New Route launch teams by pulling expert resources from various internal and external departments (Planning, YM, Pricing, Skywards, Corporate Communications, etc.) to design and deploy the optimal commercial new route launch implementation plan.
• Source the relevant destination data with the Business Intelligence team to provide meaningful information to the global sales force.
• This includes determining the competitive situation, defining key source markets/channels/agents/customer segments and a list of concrete sales leads.
• Liaise directly with the sales force to follow up on sales leads and track and report on conversion rate.
• Compile destination briefs for the sales force and update all internal information resources with relevant destination information to ensure that they know to sell the new destination. Work closely with the SVPCOs, SVP-Global Sales, VP-Global Key Accounts and SVP-Revenue Optimization to ensure that targeted load factors during the first three months of operation are met.
• Act as a 'single point of contact' for new stations for all commercially relevant issues and assist them in getting familiar with Emirates commercial strategies and policies.
• Coordinate new station induction programmes in Dubai.
• Generate and report on agreed KPI's with senior management, and identify and flag deviations from the plan and potential options for fixing the shortfalls.
  
  

• Advise the Sales Force on how to select, segment and manage accounts, build joint business/marketing plans, plan incentives, leverage and measure profitability and achieve costs savings through commercial policy documents (e.g. Corporate Sales Strategy, Global Agent Segmentation Strategy, etc.).
• Manage the continuous enhancement and development of Emirates Trade CRM and Sales Force Automation system (definition of SOW's, UAT etc.), implement best working practices & processes and manage NPSD's relationship with EGIT and the user community.
• Write all systems and process manuals for the users.
• Manage the global implementation of emiratesagents.com, Emirates' travel agent website and Cheetahmail mass-emailing functionality with a focus on reducing the transaction cost in the in-direct sales channel.
• This includes system development & enhancement, user training, content management and performance monitoring.
• Manage the internal commercial communication streams between Head Office and the field organization in order to make sure that the global sales force is constantly updated about products & procedures.
• Ensure the continuous development of the communication toolbox in cooperation with corporate communications to ensure that the markets have the appropriate tools to communicate with trade partners and that the communication standards are consistent across the network.
  
  

• 8+ years experience in Commercial/Sales/Revenue Optimization
• Experience In commercial disciplines with emphasis on economics, transportation, sales, marketing, business management and related studies.
• Experience in the airline industry, of which a minimum of 5 years have been spent in a sales or distribution position.
• Specific experience of the sales environment of the airline industry, including an understanding of the Internet, E-Commerce, Direct Sales, Marketing and process development.
• Strong people, team management and leadership skills preferably in a multi-cultural environment. Ability to communicate, negotiate and influence effectively.
• Experience in cross-functional project management and systems implementation would be an asset. Systematic and logical approach to problem solving and a capacity to work around problems.
• Ability to adapt and respond quickly to a fast changing IT environment where the business requirements need to be translated to project charters.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Management
• Industries Internet Publishing

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