What Jobs are available for IT Support Manager in Dubai?

Dubai, United Arab Emirates | Posted on 08/24/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

About the Role

As CASABOT’s Customer Success & Support Manager, you’ll be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You’ll lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

• Own and improve the customer lifecycle from onboarding to renewal.
  
• Deliver exceptional technical and non-technical support through chat, phone, and email.
  
• Build scalable onboarding and training processes.
  
• Manage and mentor support engineers and success agents.
  
• Monitor and report on customer health scores and satisfaction metrics.
  
• Act as the internal voice of the customer—partnering with Product and Engineering on feature feedback and issue resolution.
  
• Lead implementation of customer self-service resources and knowledge bases.
  
• Handle escalations and critical customer issues with urgency and empathy.
  
• Collaborate with Sales and Account Management on upsells and renewals.
  

Customer Success & Relationship Management

• 5+ years of experience in Customer Success or Support roles, preferably in SaaS, IoT, or Smart Home/PropTech
  
• Proven track record in reducing churn and increasing customer satisfaction
  
• Experience with customer journey mapping and lifecycle strategy
  

Technical Proficiency

• Familiarity with smart home ecosystems (Zigbee, Z-Wave, Matter, Wi-Fi, etc.)
  
• Ability to understand and communicate technical concepts to non-technical users
  
• Experience with support ticketing systems (e.g., Zendesk, Freshdesk)
  
• Exceptional communication and interpersonal skills
  
• Customer-first mindset with a high emotional intelligence
  
• Experience hiring, coaching, or managing support/success teams
  

Tools & Systems

• CRM (HubSpot, Salesforce, or similar)
  
• Project management tools (Asana, Notion, Trello)
  

Nice to Have

• Experience in pre-launch or startup environments
  
• Familiarity with AI or automation platforms
  
• Multilingual capabilities (especially Arabic, German, French or Italian)
  

• Work with a global, mission-driven team
  
• Remote-friendly culture with flexible hours
  

INTO University Partnerships Dubai, United Arab Emirates Recruitment (RO)

INTO’s mission: Transforming international student academic and career success through exceptional university partnerships.

US Sponsor Support Manager

Location:Dubai (Hybrid with Occasional Travel)

Contract: Permanent

At INTO, we are passionate about creating pathways for international students to achieve their educational dreams. As part of our Global Recruitment Unit, the US Sponsor Projects team plays a vital role in growing sponsored enrolments to our US university partners. We are now seeking a US Sponsor Support Manager to join our dynamic team, working from our University Access Centre in Dubai with the flexibility of a hybrid work environment.

This role is all about connection, collaboration, and impact. Reporting to the US Recruitment Director for MEA & Global Sponsors, you will be a key player in supporting every stage of the sponsored student recruitment journey. You’ll work closely with regional offices, admissions teams, university centres, and sponsors, building strong relationships and ensuring a seamless experience from the first application right through to enrollment.

Your day-to-day will be varied and rewarding. You might be supporting the pipeline of sponsored student applications, providing updates and reports to embassies and cultural offices, or researching market intelligence to strengthen our recruitment strategies. You’ll also be engaging with key agents who specialise in sponsored student recruitment, helping to build trust and maximise enrolments. Your role will require creativity, organisation, and exceptional communication skills, as you’ll often act as a bridge between students, sponsors, and colleagues across the INTO network.

You will also have the opportunity to design and implement effective reporting processes, ensuring that sponsors are kept up to date on student progress. By becoming a subject matter expert on sponsor requirements, you will help us not only meet expectations but also strengthen our reputation for delivering outstanding service. Occasionally, you may travel within the region to represent INTO at events, supporting recruitment efforts and deepening our partnerships.

We are looking for someone who is proactive, detail-oriented, and passionate about education. A team player who thrives in a global environment, you will bring an open and inclusive mindset, along with the ability to communicate effectively across different cultures. Experience with sponsor-funded student recruitment or higher education would be an advantage, as would knowledge of Salesforce, but above all we value enthusiasm, adaptability, and a genuine commitment to student success.

At INTO, you’ll be part of a team that celebrates diversity, encourages professional growth, and works together to make a real difference. Based in our Dubai office, you’ll have the flexibility to balance in-person collaboration with hybrid working, while being part of a global community united by a shared purpose.

If you’re ready to take on a role where every day brings the chance to shape futures and strengthen international partnerships, we’d love to hear from you.

We are committed to creating a diverse and inclusive environment and encourage candidates of all backgrounds and experiences who believe they are suitable for the role to apply. All applications will be reviewed and will receive a response.

We Grow Together

At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any grounds. We select the best person for the job and all recruitment decisions will be made objectively.

INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community. As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.

About the role

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.

Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

You are a detail-oriented, service-driven IT professional with at least one year of IT support or service desk experience. You have strong knowledge of Microsoft products, experience with Active Directory, Azure AD, or similar tools, and familiarity with user account management, onboarding/offboarding, and Microsoft licensing. You have a basic understanding of networking concepts and are experienced with ITIL processes and ticketing tools such as ServiceNOW, ServiceDesk Plus, or JIRA. You are confident supporting users at all organizational levels, flexible to work rotational shifts, and skilled in using remote support tools such as Dameware, Manage Engine Endpoint Central, or RDP. Professionalism, adaptability, strong problem-solving, and communication skills are essential to thrive in this role.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep things running smoothly, we’re searching for a proactive and passionate IT Coordinator to make sure our computers are installed properly, working efficiently and safe from any cyberthreats. Sound familiar?

Every day is different, but you’ll mostly be:

• Being a trusted contact for servicing our computer hardware and making sure systems are installed properly and working efficiently
• Keeping up to date with all our approved systems and technology – from LAN to POS
• Logging hardware and software performance, maintaining technical documentation and compiling system reports
• Administering user IDs and passwords
• Safeguarding our IT infrastructure against cyberthreats

• Diploma or Vocational Certificate in Computer Science, IT or related field
• 1 years’ related experience with computer set-up and troubleshooting
• Working knowledge of networks and operating systems and databases
• Strong analytical and problem‑solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• Great communication skills
• You’ll be a team player, proactive, responsible, hardworking and able to work under pressure

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

(aboutus)

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To deliver a truly first-class service, we need an IT Supervisor capable of installing new systems, boosting security and setting exceptional standards. While making sure our teams have all the tools and resources, they need to make a difference, right at their fingertips. Every day is different, but you’ll mostly be:
● Being our primary contact for servicing our computer hardware, making sure systems are installed properly and working efficiently and regularly reporting back to the GM, Director of Finance and Business Support and Area IT Leader
● Keeping up to date with all our approved systems and technology – from LAN to POS
● Maintaining hardware and software performance, digital and physical security standards and evaluating vendor proposals
● Passing on your expertise to the hotel team by running knowledge sharing and training sessions
● Safeguarding our IT infrastructure against cyberthreats
(requirements)

● Diploma or Vocational Certificate in Computer Science or IT or related field
● 4 years’ related experience with computer set-up and troubleshooting
● Working knowledge of networks, operating systems, and databases
● Strong analytical and problem-solving skills
● Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
● Great communication skills
● You’ll be a team player, proactive, responsible, hardworking, and able to work under pressure

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

• Manager – Information Technology (Database & BI)

This role is responsible for managing, optimizing and securing databases, as well as designing and implementing BI solutions to drive data-driven decision-making. The ideal candidate will have strong expertise in database management, data analytics, reporting, and BI tools, along with leadership capabilities to oversee a team and collaborate with stakeholders across the organization.

Database Management:

• Overseeing the design, implementation and maintenance of enterprise databases, ensuring high availability, performance and security
• Managing database backups, recovery strategies and disaster recovery planning
• Optimizing database performance through tuning, indexing and query optimization
• Ensuring data integrity, compliance, and security, adhering to industry standards and best practices
• Collaborating with IT and business teams to integrate databases with applications and reporting systems

Business Intelligence & Data Analytics:

• Developing and maintaining BI dashboards, reports and data visualizations to support business decision-making
• Analyzing data trends and providing actionable insights to enhance operational efficiency and business performance
• Managing ETL (Extract, Transform, Load) processes for data integration from multiple sources
• Ensuring BI tools and platforms are optimized, scalable, and aligned with business objectives
• Working with stakeholders to define KPIs and reporting requirements
• Collaborating with senior management to develop data governance policies and BI strategies
• Staying up to date with emerging database technologies, BI trends and industry best practices
• Driving automation and process improvements to enhance database and BI system efficiency

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Data Science or a related field
• At least 7+ years of experience in database administration and business intelligence
• Proven experience with SQL databases (SQL Server, MySQL, PostgreSQL, etc.) and BI tools such as Power BI, Tableau or QlikView
• Strong expertise in SQL scripting, query optimization and database performance tuning
• Hands-on experience with ETL processes, data warehousing and data modeling
• Proficiency in BI tools, data visualization and reporting
• Knowledge of cloud database solutions (Azure SQL, AWS RDS, Google BigQuery, etc.) is a plus
• Familiarity with machine learning and predictive analytics is an advantage
• Excellent problem-solving and analytical skills
• Strong leadership and team management abilities
• Effective communication and stakeholder management skills
• Ability to work in a fast-paced, data-driven environment

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

As a Support Engineer, you will play a critical role in ensuring the smooth operation of IT systems and infrastructure. Your responsibilities will include providing technical support to users, managing IT hardware and software, and supporting enterprise applications such as MDM, SAP, Office 365, RoutePro, and warehouse systems. You will assist in rolling out new projects and applications while adhering to company's Standard Operating Procedures (SOPs). Additionally, you will oversee IT procurement processes, monitor system performance (including VMs, SafeQ servers, MDFs, and IDFs), and coordinate with vendors to maintain service quality. This role requires a proactive approach to problem-solving, strong technical expertise, and a customer-first mindset to ensure seamless IT operations.

Job Description:

IT Infrastructure Support:
- Install, configure, and maintain computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications as per company IT policies.
- Install and configure devices such as handheld scanners, label printers, barcode readers, laser printers, and mobile printers.
- Monitor and maintain IT assets, tagging them accurately in the ITSM tool. Help Desk Operations:
- Act as the first point of contact for IT-related issues, providing timely resolutions within defined SLAs.
- Manage and prioritize service tickets through the ticketing system, ensuring clear communication with users and stakeholders. Application and System Management:
- Support and maintain enterprise applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.
- Provide support for warehouse and logistics applications, including interfaces like PTL, WAMAS, and conveyor systems.
- Manage SafeQ servers and oversee VMs, local servers, MDFs, and IDFs for optimal performance. Project and Rollout Support
- Assist in the roll-out of new applications and IT projects, ensuring alignment with company's Standard Operating Procedures (SOPs).
- Collaborate with cross-functional teams to implement IT solutions that meet organizational needs. Procurement and Vendor Coordination
- Create purchase requests and follow procurement processes in adherence to company policies.
- Coordinate with vendors to ensure services are delivered as per agreements and organizational standards. Monitoring and Maintenance:
- Regularly monitor and manage IT systems to ensure optimal performance and availability.
- Perform preventive maintenance to mitigate potential system downtime or disruptions.

Technical/Functional Competencies:

Proficiency in managing IT applications such as MDM, SAP, Office 365, and warehouse systems.
- Strong technical expertise in configuring and troubleshooting IT hardware and software.
- Familiarity with ITSM tools, SafeQ servers, and managing VMs, MDFs, and IDFs.
- Excellent problem-solving and communication skills with a customer-first mindset.
- Experience in a ticket driven environment
- Knowledge in networking and virtualization

Educational Qualification:

Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.

Experience:
3-5 years of experience in help desk or IT support roles

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer?

• An opportunity to become part of diverse teams with international exposure
• Comprehensive medical insurance for self
• Residency sponsorship and flight allowances for self
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.

Job Description:

End-User Support:
- Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.
- Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.
System Maintenance:
- Perform regular system updates, software installations, and patches.
- Ensure anti-virus and endpoint security measures are active and up to date.
Troubleshooting and Repairs:
- Diagnose and resolve hardware failures and software malfunctions.
- Coordinate with vendors for hardware replacements and warranty claims when required.
User Account Management:
- Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.
- Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.
Documentation:
- Maintain records of support tickets, troubleshooting steps, and resolutions.
- Document IT processes, FAQs, and guides for end-users.
IT Asset Management:
- Track and maintain IT equipment inventory.
- Support asset deployment and reclamation as needed.
Collaboration:
- Work closely with IT teams to address escalated issues and participate in IT projects.
- Provide training to users on basic IT processes and tools.

Functional/Technical Competencies:

Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.
Basic networking knowledge (IP, DNS, DHCP, VPN).
Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.
Hands-on experience with Active Directory and Office 365 administration.

Experience:

2–3 years of experience in desktop support, IT helpdesk, or similar roles.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer?

• An opportunity to become part of diverse teams with international exposure
• Comprehensive medical insurance for self
• Residency sponsorship and flight allowances for self
• Up to 30% discount in our premium retail sports brand stores
• Up to 20% discount in our pharmacy chain