104 IT Support Manager jobs in Dubai

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Job Description

Job Title: Sales Support Manager

Job Type: Full Time

Job Purpose

The Sales Support Manager leads the Sales Support team in providing critical administrative and customer service functions that drive logistics sales success. This role is responsible for managing a team of Sales Support Officers, enhancing customer experience, and ensuring alignment between Sales, Operations, and Accounts. The manager oversees day-to-day operations, ensures adherence to SOPs, drives process improvement, and maintains quality assurance across all sales support functions.

Key Responsibilities

• Supervise and mentor the Sales Support team, ensuring tasks are completed efficiently and accurately.

• Conduct regular performance reviews, OJT tracking, and training needs analysis.

• Allocate workloads and coordinate coverage during absences or peak periods.

Operational Oversight:

• Ensure accurate and timely processing of customer inquiries, job creation, invoicing, and documentation.

• Maintain and monitor SLA adherence across customer touchpoints.

• Liaise with ground handling agents and airlines to resolve escalated issues.

Customer Relationship Management:

• Serve as an escalation point for customer issues requiring higher-level resolution.

• Guide the team in maintaining proactive communication with customers, ensuring timely updates and resolution of queries.

• Oversee customer onboarding processes and compliance documentation.

System & Process Optimization:

• Monitor CRM (Zoho) usage for consistency, accuracy, and completeness.

• Generate performance and process reports including CSR for airline partners and conversion analytics.

• Lead initiatives to automate routine tasks and implement system efficiencies.

Cross-Functional Coordination:

• Ensure synchronization between Sales, Operations, and Finance for smooth workflow and payment cycles.

• Act as a liaison to streamline interdepartmental communication and hand-offs.

Desired Candidate Profile

Required Skills & Qualifications

• Proven experience (5+ years, 7+ preferred) in logistics, sales support, or customer service operations, with at least 1 year in a supervisory role.

• Proficiency in CRM platforms (e.g., Zoho), Microsoft Office Suite, and email communication tools.

• Strong leadership, analytical, and organizational skills.

• Fluency in English and Russian (oral and written).

• Excellent interpersonal and conflict resolution skills.

• Experience working with logistics providers and ground handling agents (e.g., DNATA).

• Familiarity with SLA management and KPI tracking.

• Capacity to work under pressure in a fast-paced, service-driven environment.

Training & Onboarding

• Liaise with HR to ensure execution of OJT (On-the-Job Training) programs.

• Oversee system training programs and coordinate with IT for support and enhancements.

• Coordinate with HR to identify, plan, and execute soft skills and compliance training.

• Facilitate soft onboarding of new staff, ensuring smooth integration into team processes and systems.

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System8

Modather

Job Title: Sales Support Manager
Job Type: Full Time
Department: Sales Department

Job Purpose
The Sales Support Manager leads the Sales Support team in providing critical administrative and customer service functions that drive logistics sales success. This role is responsible for managing a team of Sales Support Officers, enhancing customer experience, and ensuring alignment between Sales, Operations, and Accounts. The manager oversees day-to-day operations, ensures adherence to SOPs, drives process improvement, and maintains quality assurance across all sales support functions.

Key Responsibilities
Team Leadership & Management:
• Supervise and mentor the Sales Support team, ensuring tasks are completed efficiently and accurately.
• Conduct regular performance reviews, OJT tracking, and training needs analysis.
• Allocate workloads and coordinate coverage during absences or peak periods.

Operational Oversight:
• Ensure accurate and timely processing of customer inquiries, job creation, invoicing, and documentation.
• Maintain and monitor SLA adherence across customer touchpoints.
• Liaise with ground handling agents and airlines to resolve escalated issues.

Customer Relationship Management:
• Serve as an escalation point for customer issues requiring higher-level resolution.
• Guide the team in maintaining proactive communication with customers, ensuring timely updates and resolution of queries.
• Oversee customer onboarding processes and compliance documentation.

System & Process Optimization:
• Monitor CRM (Zoho) usage for consistency, accuracy, and completeness.
• Generate performance and process reports including CSR for airline partners and conversion analytics.
• Lead initiatives to automate routine tasks and implement system efficiencies.

Cross-Functional Coordination:
• Ensure synchronization between Sales, Operations, and Finance for smooth workflow and payment cycles.
• Act as a liaison to streamline interdepartmental communication and hand-offs.

Required Skills & Qualifications
• Proven experience (5+ years, 7+ preferred) in logistics, sales support, or customer service operations, with at least 1 year in a supervisory role.
• Proficiency in CRM platforms (e.g., Zoho), Microsoft Office Suite, and email communication tools.
• Strong leadership, analytical, and organizational skills.
• Fluency in English and Russian (oral and written).
• Excellent interpersonal and conflict resolution skills.
• Experience working with logistics providers and ground handling agents (e.g., DNATA).
• Familiarity with SLA management and KPI tracking.
• Capacity to work under pressure in a fast-paced, service-driven environment.

Training & Onboarding
• Liaise with HR to ensure execution of OJT (On-the-Job Training) programs.
• Oversee system training programs and coordinate with IT for support and enhancements.
• Coordinate with HR to identify, plan, and execute soft skills and compliance training.
• Facilitate soft onboarding of new staff, ensuring smooth integration into team processes and systems.

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Dubai, United Arab Emirates | Posted on 06/01/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

About the Role

As CASABOT’s Customer Success & Support Manager, you will be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You will lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.

We are seeking experienced Warehouse Manager to oversee the efficient operations of our new warehouse facility. The successful candidate will be responsible for managing various aspects of warehouse operations, including receiving, shelving, team management, coordination with procurement and sales teams, process optimization, and quality control.

Responsibilities:

• Receiving and Shelving: Oversee the receiving and shelving of purchased goods, ensuring accurate receipt, quality inspection, and proper placement within the warehouse.
• Team Management: Lead and manage the receiving team, providing guidance, task assignments, performance monitoring, and training to ensure daily operations run efficiently.
• Coordination: Coordinate with procurement, sales, and logistics teams to confirm delivery schedules, promptly address exceptions, and maintain strong relationships with suppliers and partners.
• Government Liaison: Collaborate with government authorities in JAFZA to secure Operational Fitness Certificates and ensure compliance with all relevant regulations.
• 3PL Warehouse Oversight: Manage general warehouse operations in a 3PL environment within JAFZA, ensuring adherence to service level agreements and operational excellence.
• Process Optimization: Identify and implement process improvements to streamline operations and reduce costs while maintaining high standards of accuracy and efficiency.
• Quality Control: Ensure all received goods meet quality standards, maintain shelf accuracy through regular audits and inspections, and take corrective actions as needed.

Requirements:

• University degree preferred, ideally in logistics, supply chain management, or business administration.
• Extensive experience in JAFZA with in-depth knowledge of local operational procedures and regulations.
• Proven track record of coordinating with government authorities for obtaining Operational Fitness Certificates and other regulatory requirements in JAFZA.
• Strong network and resources within 3PL warehouse operations in JAFZA.
• Previous experience in warehouse management, preferably within 3PL environments.
• Fluency in English is required; knowledge of Chinese is highly preferred.
• Strong leadership, problem-solving, and communication skills.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Familiarity with safety and compliance regulations specific to JAFZA warehouse operations.

Dubai, United Arab Emirates | Posted on 06/01/2025

CASABOT is the AI-powered home automation platform that transforms any space into an intelligent, intuitive environment. Seamlessly connecting devices across brands, CASABOT eliminates complexity and guesswork—no apps, no commands, just effortless automation. Whether for homes, hotels, or commercial spaces, CASABOT delivers luxury-level technology with unmatched simplicity, real-time support, and smart energy management—designed to enhance daily living and future-proof properties.

About the Role

As CASABOT’s Customer Success & Support Manager, you will be the voice of our customers—ensuring they not only love our product but also feel empowered using it. You will lead onboarding, ongoing engagement, and technical support across residential, commercial, and hospitality clients, playing a critical role in customer retention and satisfaction.

My client is a world leading organisation and they are looking to hire an experienced Regional HR Manager to head up and lead the HR function for their Middle East and Africa Region.

Your main responsibilities in this role will be to:

• Manage all aspects of local HR delivery and development through HR staff to agreed levels of service.
• As part of the management team, ensure HR activity is directly linked to and driving business strategy implementation.
• Work with managers to develop and implement business focused people strategies to transform current capability.
• Build the human capital in the business area.
• Support all business areas in achieving higher levels of performance.
• Provide coaching to senior managers on people and organisational matters to enable improved performance in people management.
• Responsible for HR SOX compliance.

To be considered for this role you need to possess the following key skills and requirements:

• A minimum of 7 years experience in a regional role within a large organisation/multinational organisation.
• Due to diversification, they can only consider western expatriates for this role.
• Strong strategic and operational focus.

Join to apply for the Enterprise Applications Support Manager role at Domino Sweden .

This is a global remote role with occasional travel. The manager oversees the support team for critical business applications, primarily Oracle Fusion, and acts as the first contact for user support.

Responsibilities include:

• Managing the application support team
• Resolving escalated issues
• Serving as the primary liaison with support vendors
• Driving improvements in support processes and user experience
• Coordinating escalations with business analysts and technical teams
• Collaborating with stakeholders across regions

About You:

• Strong knowledge of Oracle Fusion Cloud, including multiple modules
• Experience in application support or IT management
• Excellent communication and interpersonal skills
• Problem-solving skills and proactive approach
• Ability to manage multiple priorities and adapt to change
• Quick grasp of technological and business concepts
• Knowledge of change management principles

What you can expect:

• Competitive salary and benefits
• Supportive and collaborative culture
• Career development opportunities
• Flexible working arrangements

About Us: Domino Printing Sciences specializes in variable data printing technology, focusing on sustainable packaging and coding automation, fostering a collaborative and innovative environment.

Positions may close at any time; apply soon.

My client is a world leading organisation and they are looking to hire an experienced Regional HR Manager to head up and lead the HR function for their Middle East and Africa Region.

Your main responsibilities in this role will be to:

1. Manage all aspects of local HR delivery and development through HR staff to agreed levels of service.
2. As part of the management team, ensure HR activity is directly linked to and driving business strategy implementation.
3. Work with managers to develop and implement business focused people strategies to transform current capability.
4. Build the human capital in the business area.
5. Support all business areas in achieving higher levels of performance.
6. Provide coaching to senior managers on people and organisational matters to enable improved performance in people management.
7. Responsible for HR SOX compliance.

To be considered for this role you need to possess the following key skills and requirements:

1. A minimum of 7 years experience in a regional role within a large organisation/multinational organisation.
2. Due to diversification, they can only consider western expatriates for this role.
3. Strong strategic and operational focus.

JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.

We are seeking experienced Warehouse Manager to oversee the efficient operations of our new warehouse facility. The successful candidate will be responsible for managing various aspects of warehouse operations, including receiving, shelving, team management, coordination with procurement and sales teams, process optimization, and quality control.

Responsibilities:

• Receiving and Shelving: Oversee the receiving and shelving of purchased goods, ensuring accurate receipt, quality inspection, and proper placement within the warehouse.
• Team Management: Lead and manage the receiving team, providing guidance, task assignments, performance monitoring, and training to ensure daily operations run efficiently.
• Coordination: Coordinate with procurement, sales, and logistics teams to confirm delivery schedules, promptly address exceptions, and maintain strong relationships with suppliers and partners.
• Government Liaison: Collaborate with government authorities in JAFZA to secure Operational Fitness Certificates and ensure compliance with all relevant regulations.
• 3PL Warehouse Oversight: Manage general warehouse operations in a 3PL environment within JAFZA, ensuring adherence to service level agreements and operational excellence.
• Process Optimization: Identify and implement process improvements to streamline operations and reduce costs while maintaining high standards of accuracy and efficiency.
• Quality Control: Ensure all received goods meet quality standards, maintain shelf accuracy through regular audits and inspections, and take corrective actions as needed.

Requirements:

• University degree preferred, ideally in logistics, supply chain management, or business administration.
• Extensive experience in JAFZA with in-depth knowledge of local operational procedures and regulations.
• Proven track record of coordinating with government authorities for obtaining Operational Fitness Certificates and other regulatory requirements in JAFZA.
• Strong network and resources within 3PL warehouse operations in JAFZA.
• Previous experience in warehouse management, preferably within 3PL environments.
• Fluency in English is required; knowledge of Chinese is highly preferred.
• Strong leadership, problem-solving, and communication skills.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Familiarity with safety and compliance regulations specific to JAFZA warehouse operations.