1142 IT Support Specialists jobs in Dubai

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

Overview

Dubai, United Arab Emirates | Posted on 09/07/2025

We are seeking a skilled and proactive IT Help Desk Engineer with 4–5 years of experience in POS installation and end-user support. The ideal candidate will be responsible for ensuring the readiness and functionality of cashier POS terminals, laptops, and desktops across Retail Stores and Head office. A valid UAE driving license and access to a personal vehicle are mandatory for this role.

• Install, configure, and maintain POS terminals at cashier stations across retail outlets.
• Provide Level 1 and Level 2 help desk support for desktops, laptops, printers and POS systems.
• Troubleshoot hardware and software issues related to end-user devices and peripherals.
• Ensure timely resolution of IT support tickets and maintain documentation of incidents.
• Coordinate with vendors and internal teams for hardware replacements and upgrades.
• Perform routine checks to ensure device readiness and compliance with IT standards.
• Support IT asset management and inventory tracking.
• Travel to various store locations across the UAE as required.

• Required Qualifications & Skills:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4–5 years of hands-on experience in IT support and POS system installation.
• Strong knowledge of Windows OS, networking basics, and endpoint security.
• Familiarity with retail IT environments and cashier terminal configurations.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.
• Valid UAE driving license and personal car – mandatory.

Dubai Career Level: Senior (5+ years of experience) Education: Diploma or Higher Education Full time 3 days ago

Positions: 1 No. of Application: 0

Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and subcontractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 14 years’ experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

• 2 years' experience
• Knowledge about ITSM tools and ITHD Ticketing
• Knowledge about Windows 10 / 11
• Basic Knowledge of networking
• Bachelor's Degree in Computer science

Job Title: Help Desk Specialist

We are seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and customers.

• Troubleshoot application issues, OS problems and networking issues by analyzing symptoms, identifying root causes and implementing effective solutions.
• Provide general assistance to systems team members to ensure seamless system operations.
• Install software applications on various devices to meet business needs.
• Develop and conduct system test plans to identify potential issues before they occur.
• Evaluate existing systems for performance improvement opportunities.
• Support operations staff and developers with production problem resolution to minimize downtime.

• Evaluate vendor-supplied packages to ensure compatibility with our systems.
• Support customers in a technical help desk environment to provide excellent service experience.

To succeed in this role, you must have:

• Excellent analytical and problem-solving skills to troubleshoot complex technical issues.
• Strong communication skills to effectively collaborate with team members and customers.
• Ability to work in a fast-paced environment with multiple priorities.
• Basic knowledge of software applications and operating systems.

In return for your hard work and dedication, we offer:

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.

If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, please submit your application.

Customer Service Representative

This is a mid-level customer service position that involves interacting with customers via various channels, including phone, email, and chat. The successful candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

• Provide excellent customer service and support to clients through various communication channels
• Analyze customer issues and provide timely and effective solutions
• Maintain accurate records of customer interactions and transactions
• Work collaboratively with colleagues to achieve team goals and objectives

• Bachelor's degree in Business Administration or related field
• At least 2 years of experience in customer service or a related field
• Excellent communication and problem-solving skills
• Able to work in a fast-paced environment
• Able to meet performance metrics and targets

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Dubai, UAE

Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our users, ensuring that they have access to the resources they need to perform their jobs effectively.

In this role, you will work closely with our team to identify and resolve technical issues, provide training and guidance to users, and develop and implement solutions to improve our IT infrastructure.

You will also be responsible for maintaining accurate records of incidents, problems, and requests, as well as collaborating with other teams to ensure that our IT systems are running smoothly and efficiently.

• Provide technical support and assistance to users via phone, email, or in-person
• Identify and resolve technical issues, including hardware, software, and network problems
• Develop and implement solutions to improve our IT infrastructure
• Maintain accurate records of incidents, problems, and requests
• Collaborate with other teams to ensure that our IT systems are running smoothly and efficiently

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 2 years of experience in technical support or a related field
• Excellent communication and problem-solving skills
• Familiarity with Windows operating system and Microsoft Office software
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Opportunity to work with a dynamic and innovative team

Job Title: Technical Helpdesk
Job Type: Full-time Opportunity

The Service Desk Engineer plays a pivotal role in processing end-user support calls and strives to resolve them directly, where feasible.

Key Responsibilities:

• Attend to all communications to the IT Service Desk (phone, email)
• Provide first-level support to users and enhance first-level resolution percentage
• Log the calls and requests in the Service Desk System
• Determine priorities and impact for the Service Desk calls and mobilize the support team for immediate resolution of high-critical incidents

The ideal candidate will possess skills aligned with new technology rollouts in the IT sector.

We are seeking a highly motivated individual who can handle multiple tasks simultaneously and maintain accurate records of all interactions.

Required Skills and Qualifications:

• Skilled in line with new technology rollouts in the IT
• Able to handle multiple tasks simultaneously
• Maintain accurate records of all interactions

Benefits:

• Fulfilling work environment