1934 IT Support Specialists jobs in Dubai

**Job Opportunity: Customer Support Specialist**

We are seeking a talented and customer-focused professional to join our team as a Customer Support Specialist. This role is perfect for individuals who enjoy working with people, are highly motivated, and have excellent communication skills.

The primary responsibility of this position is to provide exceptional customer service through telephone interactions, ensuring that all customers receive prompt, accurate, and courteous support.

Main Responsibilities:

• Respond to inbound calls from customers, prospects, and non-customers, maintaining high standards for call volume, response time, and call quality.
• Provide detailed information and solutions to customer inquiries in a timely and efficient manner.
• Identify opportunities to upsell or cross-sell products and services to customers.
• Detect and resolve customer issues promptly, ensuring customer satisfaction.
• Continuously update knowledge on company products, services, and procedures to deliver expert advice to customers.
• Participate in outbound calling programs and other projects as required.
• Assist in handling customer transactions accurately and efficiently.

Requirements:

• Minimum 1 year experience in a call center or customer service environment, preferably in the real estate sector.
• Fluent bilingual English (B2 Level+) and Arabic speaker.
• Excellent communication and interpersonal skills.
• Proficient use of PC and MS Excel formulas.
• Graduate preferred in any field; education and experience may be substituted in lieu of a bachelor's degree.
• Pleasant personality, cheerful demeanor, and empathetic approach.
• Patient, courteous, and proactive attitude.
• Presentable appearance and positive, professional demeanor.
• Tolerance for repetitive work in a fast-paced environment.
• Results-driven, enthusiastic, and dependable individual.
• Willingness to learn and adapt to new situations.

Benefits and Growth Opportunities:

• Opportunity to work in a dynamic and growing industry.
• Chance to develop strong customer service and communication skills.
• Potential for career advancement and growth within the company.
• A supportive and collaborative work environment.

Contact Information:

Please submit your application, including your resume and cover letter, to explore this exciting opportunity.

We are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering outstanding customer service.

Responsibilities :

• End-User Support: Provide timely and effective technical support to end-users via phone, email, and in-person, addressing hardware and software issues.
• Troubleshooting : Diagnose and resolve hardware and software problems, and escalate issues to higher-level support as needed.
• Software Installation and Configuration : Install, configure, and update software applications on user devices, ensuring compatibility and adherence to security policies.
• Hardware Maintenance : Perform routine maintenance and repairs on computer equipment, peripherals, and other IT devices.
• User Training : Assist users in understanding and utilizing technology resources effectively through training sessions and documentation.
• User Account Management : Manage user accounts, permissions, and access rights, ensuring security and compliance with company policies.
• Documentation : Maintain accurate records of technical issues, solutions, and troubleshooting steps for future reference
• Remote Support : Provide remote assistance to users working off-site, resolving issues and ensuring a seamless remote work experience.
• Collaboration : Collaborate with other IT team members to implement solutions and improve overall IT infrastructure and support processes.

Qualifications:

• Minimum of 3+ years of experience in IT support or a related field.
• Able to join immediately.
• Strong written and verbal communication skills in English.
• Proficiency in troubleshooting hardware and software issues.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and protocols.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Holding Valid residence visa is an advantage.
• Holding a valid driving license is an advantage.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

We are looking for a Technical Support professional to join our organization. We are the leading Smart lock company in the region providing a wide range of access solutions.

Job Description:

• Technical assessment of locks
• Repairing and reconfiguring locks
• Installing locks at customer locations
• Managing warranty and AMCs
• Providing technical support to customers
• Managing inventory
• Performing carpentry works when necessary

Qualifications and Experience:

• Engineering Degree or Diploma
• Minimum 5 years of experience (at least 1 year in access control)

Join our team as a Technical Support specialist at Splash Software LLC . In this role, you will assist clients with technical issues, troubleshoot problems, and ensure seamless support experiences. We seek candidates with strong technical knowledge, excellent communication skills, and a dedication to customer satisfaction.

Key Responsibilities:

• Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
• Guide clients through service integration, offering assistance and troubleshooting.
• Monitor service status post-integration and handle client inquiries.
• Manage support tickets efficiently using our ticketing system.
• Use Microsoft Office tools to document and report issues.
• Work rotating shifts, including nights and weekends, to provide 24/7 support.

Qualifications:

• Experience supporting B2B/B2C clients in a software environment.
• Proficiency with ticketing systems and software support.
• Strong understanding of business software support.
• Proficiency in Microsoft Office.
• Excellent problem-solving and communication skills.
• Ability to work in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Fluent in English (written and spoken).
• Intermediate knowledge of HTTP API/Socket connections.
• Background as a developer or in a related technical role.
• Ability to diagnose and troubleshoot technical issues.
• Strong interpersonal skills to explain technical topics clearly.

Additional Details:

• Location: Dubai, Business Bay, Binary Tower
• Flexible working hours for 24/7 operations

This position is full-time within the Information Technology sector, supporting IT services and consulting industries. Candidates must be willing to work in shifts, including nights and weekends.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Purpose of Role

This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe. You will provide adaptive technical support to clients related to our integrated solutions from our 24/7 Global Security Operations Center (GSOC). You'll solve diverse technical challenges for clients operating in complex environments worldwide, requiring a blend of technical aptitude, creative problem-solving, and excellent communication skills.

Key Responsibilities

1. Technical Problem Solving
   • Troubleshoot hardware and software issues across our suite of tracking/telematics, communication, and software platforms
   • Advise clients of tech
   • Use analytical thinking to diagnose complex technical problems
   • Leverage appropriate tools, including AI, to enhance efficiency and solution delivery
2. Client Support Excellence
   • Deliver responsive and personalized technical support via multiple communication channels
   • Understand clients' operational contexts to provide relevant solutions
   • Explain technical concepts clearly to non-technical clients
   • Build strong client relationships through reliable support and follow-through
   • Support planning and managing journey management tasks around the world for corporate customers as per established SOPs
3. System Management & Optimization
   • Monitor and maintain various technical systems including GPS tracking, communication platforms, and security applications
   • Configure and optimize systems based on client requirements
   • Support data analysis and dashboard management
   • Assist with system integrations and updates
   • Troubleshooting and debugging code
   • Researching and designing new software systems, websites, programs, and applications
4. Emergency Response Support
   • Monitor alert systems and respond according to established protocols
   • Coordinate with relevant parties during critical situations, ensuring intricate understanding of Sicuro SOPs
   • Maintain calm and structured communication during high-pressure scenarios
   • Document incidents thoroughly for analysis and improvement
5. Continuous Improvement
   • Identify opportunities to improve internal support processes and develop automations by leveraging AI tools and other existing systems
   • Contribute ideas for service improvement
   • Stay current with emerging technologies relevant to our services

Qualifications & Skills:

Essential

• Technical background or education in a relevant field (computer science, computer engineering, IT, electronics, telecommunications, or similar)
• Proficiency with technology tools, including comfort with learning new systems
• Proficiency using AI tools to enhance productivity and problem-solving
• Excellent communication skills with ability to explain technical concepts clearly
• Experience providing technical support in a customer-facing role
• Strong problem-solving abilities with a creative, adaptable approach
• Ability to manage, coordinate and prioritise multiple tasks in a fast-paced environment
• Adaptability to work in a 24/7 operational environment and perform calmly under pressure
• Self-motivated with ability to work independently and as part of a team, often with little need for direct supervision

Preferred

• Coding or scripting knowledge (Python , JavaScript, R Language, C++)
• API integration experience
• Experience supporting clients in high pressure situations
• Knowledge of data analysis and visualization
• Background in emergency response or operations centre environments

This role offers the opportunity to work with diverse technologies while developing creative solutions for clients operating in complex environments worldwide. The ideal candidate will be technically versatile, customer-focused, and able to think beyond conventional approaches to solve unique challenges.

To apply, please email your CV and covering letter to

Our ideal candidate will have excellent communication skills and the ability to build rapport with customers.

• Respond to customer inquiries in a timely and professional manner.
• Address customer complaints and resolve issues to their satisfaction.
• Maintain accurate customer records and documentation.

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• High levels of patience, empathy, and a customer-centric approach.

The successful candidate will be able to work effectively as part of a team to deliver exceptional customer service.

Customer Service Representative

The American University in the Emirates is seeking a highly skilled Customer Service Representative who will handle inquiries, complaints, and concerns with professionalism and efficiency. The successful candidate will possess excellent communication skills, both written and verbal, and be able to empathize with students' challenges. This role requires active listening, problem-solving, and effective time management skills.

• Bachelor's degree from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Job Responsibilities:

1. Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.
2. Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
3. Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
4. Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
5. Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
6. Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
7. Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.

About Us:

The American University in the Emirates is a higher education institution committed to providing a world-class education. Our university offers a range of programs across various colleges, including business, education, design, and more. We are accredited by SACSCOC and CAA, ensuring the quality of our programs. Our graduates are equipped with the skills and knowledge to succeed in their careers.

About the Role: As a Customer Service Representative, you will play a vital part in delivering exceptional customer experiences through timely and professional responses to inquiries via various channels. You will be responsible for resolving customer complaints and issues effectively, providing accurate product information, collecting feedback, and documenting interactions.

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and issues effectively
• Provide accurate and up-to-date information about products and services
• Collect and record customer feedback
• Document all customer interactions

Candidate Requirements:

• Female candidates are encouraged to apply
• High school diploma or equivalent required
• Languages: Arabic & English
• Experience in Microsoft Office Suite and customer service preferred