669 IT Support Specialists jobs in Dubai

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Dubai Career Level: Mid Career (2+ years of experience)
Education: Bachelor's Degree
Full time 1 week ago

Positions: 1
No. of Application: 0
Job Views: 0

The job holder will be primarily responsible for coordinating & assisting Tradesman/workers for carrying out periodic site/maintenance work progress in all day-to-day activities, ensuring all technical works in accordance with specification and the project management manual. First line manager of staff from all disciplines employed on contracts.

• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Handle incoming calls and manage outgoing calls as required.
• Liaise with wider team members to ensure the best resolution, consistent with the contract.
• Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
• Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and ensure that required information is returned in a timely manner.
• Respond to queries, amend data, and re-issue tasks as required.
• Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of CAFM (MRI /Maximo/MS Dynamics) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's.

• Graduate Diploma/ITI with 8 years’ Experience in the FM field.
• At least 4 year's experience in a helpdesk role.
• Good Knowledge of all elements of FM services both Hard and Soft.
• Fluency in English and Arabic and additional Language is a plus.

Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.

1. Become knowledgeable to a high level in all of our products and solutions from a technical and functional aspect.
2. Technical Support - Be part of the Support team.
3. Technical Training - This will require the candidate to have excellent presentation skills and confidence when speaking in English.
4. Technical Writing - Compiling technical drawings and instructions for our products and solutions.
5. Provide technical assistance to colleagues within the company when required.
6. Answer customer requests using the ERP ticketing system.
7. Configuring IOT devices based on the customer's requirements.

1. Ability to understand and work with all types of clients.
2. Highly customer-oriented.
3. Presentable, hardworking, enthusiastic, persuasive, and confident with a positive attitude.
4. Advanced computer and software skills – MS Office included.
5. Attention to detail, systematic approach to problem-solving.
6. Professional attitude and behavior, customer-focused.
7. Highly organized, assertive, decisive, and patient.
8. Ability to build relationships with customers.
9. Ability to work well both with a group and independently.
10. Out of the box thinking mindset; is willing to learn and work in a dynamic environment.
11. Driving License is a plus.
12. Graduate of BSECE or BSCpE is an advantage.

Join to apply for the Architect- Technical Support role at Dicetek LLC.

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• Assist in reviewing all technical / NOC requests from Investors and their representatives, ensuring compliance with company processes and timely responses/closure.
• Support Customer Service in handling technical requests to ensure effective support for smooth operations, including coordination meetings with customers, contractors, and consultants.
• Prepare and monitor requests according to the agreed tracker format and on the system.
• Conduct design reviews and issue NOC/exemption fees for Land Plot Investor Design Submissions following Guidelines/Policies.
• Coordinate with internal teams (DHLE, DCM, CS, Legal, etc.).
• Provide recommendations and drive initiatives to ensure customer-focused and cost-effective services.
• Support the Section Head in conducting feasibility analyses, preparing reports for informed decision-making, and maintaining records.
• Ensure compliance with all policies, systems, processes, and procedures.
• Prepare daily and weekly operational reports.

• Min 4-6 years of experience in Design Review and technical review of Value Added Requests.
• Experience with Design Review processes in planning, project monitoring, post-contract, technical review, investor management, customer service, and NOC issuance.
• Knowledge of real estate and property development processes.
• Familiarity with authorities' approval processes.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Design, Art/Creative, and Information Technology
• Industries: IT Services and IT Consulting

This job posting appears to be active. It is not marked as expired.

We are seeking a highly skilled and experienced Service Engineer to join our team. As a Service Engineer, you will be responsible for ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

We are seeking an experienced IT Helpdesk Engineer to join our organization. The ideal candidate will be responsible for providing end-user support and technical assistance to ensure the smooth operation of our IT infrastructure.

The role requires strong problem-solving skills, attention to detail, and excellent communication skills to effectively manage user access, troubleshoot hardware and software issues, and provide support for enterprise applications.

• Diagnose and resolve hardware/software issues in a timely manner
• Manage user access and permissions to ensure secure and efficient access to company resources
• Provide support for enterprise applications, including troubleshooting and resolving issues
• Ensure the smooth operation of IT infrastructure across the organization

Benefits: We offer a competitive salary and benefits package, opportunities for professional growth and development, and a collaborative work environment.

Job Opportunity

This is a unique opportunity to become part of our team and contribute to the success of our organization. As a Field Service Representative, you will be responsible for providing technical support and services to our clients. Your role will involve working closely with our clients to identify their technical needs and developing solutions to meet those needs.

Responsibilities:

• Provide technical support and services to clients
• Develop solutions to meet client technical needs
• Work closely with clients to understand their technical requirements
• Install and configure network systems
• Perform maintenance and repairs on network equipment
• Provide training and documentation to clients on network systems
• Analyze and troubleshoot technical issues
• Collaborate with other teams to develop new solutions and technologies

Requirements:

• Security Clearance level "Secret" or above
• U.S. Citizen
• CompTIA Security+ Certification
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong analytical and technical skills

Benefits:

• Competitive salaries with performance incentives
• Employer-paid health insurance
• Tuition reimbursement
• Paid time off
• A positive working environment with supportive teammates and leadership

About Us:

We are committed to creating a diverse environment and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status.

Job Opportunity:

We are seeking a Technical Support Specialist to fill a critical role in our organization. As the primary point of contact for customers and partners, you will be responsible for proactively managing incoming tickets within established service level agreements (SLAs) to ensure exceptional customer satisfaction.

Main Responsibilities:

• Act as the primary point of contact for customers and partners
• Proactively manage incoming tickets within SLAs
• Keep customers informed at every step
• Take full ownership of ticket lifecycle
• Analyse markup language and application logs to aid development team
• Collaborate across functional areas to address customer needs

Qualifications:

• Bachelor's degree or equivalent work experience
• 5 years of experience in technical customer support role
• Customer-centric mindset
• Strong coordination and follow-up skills
• Technical affinity
• Effective communication skills

About Our Organization:

We are a leading provider of e-commerce solutions. Our values guide how we work, collaborate, and drive success. We strive to deliver lasting results, empower our customers, foster growth, and act boldly together.

The IT Support role is a dynamic position that requires an individual with excellent communication skills and proficiency in resolving technical issues.

Responsibilities include providing expert support to customers via onsite or remote means, emphasizing high-quality customer service and technical expertise.

A successful candidate will have the ability to escalate complex cases to senior teams, research and resolve customer concerns efficiently, and contribute to the development of Technical Support Knowledgebase content.

This opportunity allows for continuous learning and growth, enabling candidates to develop knowledge of existing and new products and services to deliver accurate and efficient customer support.

Key responsibilities also involve effectively communicating issue status to customers, leading customer issue resolution efforts, and utilizing logical instructions and established guidelines to perform job functions.

Furthermore, the ideal candidate will be responsible for actively listening to customers, asking insightful questions, and synthesizing information into a resolution plan.

Ultimately, this role requires a detail-oriented professional who can maintain accuracy, meet deadlines, and work collaboratively as part of a team.

We are seeking a dedicated and skilled IT Support Specialist to join our organization.

As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our systems and delivering exceptional customer experiences.

Required skills include excellent communication and problem-solving abilities, strong analytical skills, and proficiency in relevant software applications.

Beyond technical requirements, we value teamwork, adaptability, and a customer-centric approach.

By joining our team, you will have access to ongoing training and development opportunities, helping you grow professionally and personally.

In addition to competitive compensation, we offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plans, and paid time off.

Please note that we do not provide relocation assistance or sponsorship for work visas.