5 IT jobs in Abu Dhabi

Job Title: Customer Support & Experience Architect

**Job Description**

We are seeking an experienced Customer Experience Architect to design and implement AI-driven customer experience solutions. This is a fully remote role, but candidates in or near the UAE time zone are preferred.

**Key Responsibilities:**

• Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4 and custom flows.
• Multichannel Support: Develop a multichannel support stack including WhatsApp in-app chat web IVR, and more.
• CRM Integration: Lead the integration of CRM and automation tools for a unified customer view.
• AI to Human Escalation: Create seamless escalation flows from AI to human support.
• KPI Setup: Establish KPIs routing logic, and playbooks for scalable tenant and landlord support.

**Requirements**:

• Experience: 4 years in CX Support Ops or Solution Design.
• AI Expertise: Proven experience building or leading AI-assisted support systems.
• Technical Skills: Familiarity with tools like Freshdesk HubSpot Twilio WATI SleekFlow Gupshup Make, and Zapier.
• Startup Environment: Ability to thrive in high-growth startup environments.
• UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design.
• Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech proptech, or SaaS industries.

**Benefits**:

• Full Remote Work Option.

We are currently seeking a IT Help Desk UAE National, reporting directly to the Head of the Department to join our team based in UAE, Abu Dhabi.

Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.

Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.

As an IT Help Desk team member, you will be the first point of contact for technical support within the organization. You will assist users with hardware, software, and network-related issues, ensuring timely resolution and maintaining high levels of user satisfaction. This role is essential in supporting the smooth operation of our IT systems and services.

From Day 1, you'll be a valued contributor, working closely with IT professionals and end-users, gaining hands-on experience and developing your technical and customer service skills.

• Respond to user inquiries and provide technical support via phone, email, or in person
• Troubleshoot hardware, software, and network issues
• Log and track support requests using the IT ticketing system
• Assist in setting up and configuring workstations, laptops, and mobile devices
• Support user access management and password resets
• Escalate unresolved issues to appropriate IT teams
• Maintain documentation of support procedures and solutions

We'd love to hear from you if your profile meets the following:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

Starting Date: ASAP

We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements:

Qualifications: Bachelors or Diploma

Languages: English + proficiency level (Basic, Professional, Fluent)

Main skills: up to 4

Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T. EN University, such as The Future Ready Program, Graduate Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development.

Once receiving your system application, our recruiting team will screen and match your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.

We invite you to get to know more about our company by visiting and follow us on LinkedIn, Instagram, Facebook, X and YouTube for company updates.

Customer Support Associate

We are seeking a highly skilled and dedicated Customer Support Associate to join our team.

The ideal candidate will have exceptional communication skills, the ability to work in a fast-paced environment, and a passion for delivering outstanding customer experiences.

As a Customer Support Associate, you will be responsible for providing top-notch support to our clients via various communication channels, including email, chat, and phone.

You will be the primary point of contact for our clients, responding to their inquiries, resolving issues, and escalating complex problems to senior support specialists.

To succeed in this role, you must possess excellent problem-solving skills, a strong attention to detail, and the ability to work effectively in a remote setting.

The successful candidate will be a quick learner, a team player, and someone who is passionate about delivering exceptional customer service.

Key Responsibilities:

We are currently seeking an IT Help Desk – UAE National , reporting directly to the Head of the Department, to join our team based in Abu Dhabi, UAE.

About us :

Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we contribute to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our business segments, Technology, Products and Services (TPS), and Project Delivery, turn innovation into scalable, industrial solutions.

With over 17,000 employees across 34 countries, we are committed to bridging prosperity with sustainability for a lasting world.

About the role :

As an IT Help Desk team member, you will be the first point of contact for technical support within the organization. Your responsibilities include assisting users with hardware, software, and network issues, ensuring timely resolution and high user satisfaction. This role is vital for the smooth operation of our IT systems and services.

From day one, you will work closely with IT professionals and end-users, gaining hands-on experience and developing your technical and customer service skills.

Key Responsibilities :

1. Respond to user inquiries and provide support via phone, email, or in person
2. Troubleshoot hardware, software, and network issues
3. Log and track support requests using the IT ticketing system
4. Assist in setting up and configuring workstations, laptops, and mobile devices
5. Support user access management and password resets
6. Escalate unresolved issues to appropriate IT teams
7. Maintain documentation of support procedures and solutions

About you :

We'd love to hear from you if your profile meets the following :

Qualifications :

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• Basic understanding of IT systems, networks, and troubleshooting techniques
• Proficiency in Microsoft Office and familiarity with Windows operating systems

Desirable Skills & Experience :

• Internship or prior experience in IT support or help desk roles
• Strong communication and problem-solving skills
• Strong work ethic and desire to grow professionally

Starting Date : ASAP

Additional information :

We welcome your application and are eager to see how you match with this position. To succeed, you should meet the following requirements :

• Qualifications : Bachelors or Diploma
• Languages : English + proficiency level (Basic, Professional, Fluent)
• Main skills : Up to 4 skills relevant to the role

What's Next?

After submitting your application, our recruiting team will review your skills, experience, and potential fit for the role. Please be patient during this process. You can check your application status via your candidate profile.

Learn more about our company by visiting our website and following us on our social media channels for updates.